FiveStars

Fornecedor de fidelidade e marketing para 15.000 empresas locais.

Sobre o FiveStars

Precisa de uma maneira melhor para entrar em contato com seus clientes? O Fivestars é uma plataforma de automação de fidelidade do cliente que traz os clientes de volta com uma frequência duas vezes maior com ferramentas de marketing de texto, e-mail e aplicativos para dispositivos móveis. Você recebe uma tela sensível ao toque gratuita para cadastrar clientes facilmente. Com o AutoPilot e o Unlimited Promotions, mantenha a posição top of mind ao entrar em contato automaticamente com seus clientes com a oferta certa no momento certo. Também oferecemos geração de relatórios detalhados sobre as visitas e o comportamento de gastos dos clientes.
Depois que os clientes se cadastrarem no seu programa de fidelidade, eles receberão uma mensagem automática solicitando o e-mail e data de aniversário. Então, o AutoPilot pode lançar cinco conjuntos de campanhas de marketing automatizadas com mensagens, ofertas e horários associados aos acionadores de eventos. Ofertas e promoções são enviadas aos clientes por mensagens de texto ou e-mail e os clientes podem resgatar as ofertas diretamente pelas mensagens de texto e e-mails. Quando uma promoção ou oferta é resgatada, ela é enviada diretamente ao sistema de ponto de venda; desta forma, o cliente pode ir à loja, digitalizar o cartão e resgatar a promoção.

Preços a partir de:

US$ 20,00/mês

  • Versão gratuita
  • Teste Grátis
  • Assinatura

5 principais alternativas ao FiveStars

Dispositivos

Porte da empresa

P M G

Mercados

Estados Unidos

Idiomas

espanhol, inglês

Preços a partir de:

US$ 20,00/mês

  • Versão gratuita
  • Teste Grátis
  • Assinatura

5 principais alternativas ao FiveStars

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Recursos

Total de recursos do FiveStars: 29

  • Acompanhamento da atividade do cliente
  • Acompanhamento de atividades
  • CRM
  • Cartão Fidelidade
  • Conformidade com o PCI
  • Gestão de associação
  • Gestão de descontos
  • Gestão de pesquisas/enquetes
  • Gestão de promoções
  • Gestão de recompensas
  • Monitoramento de transações
  • Múltiplas opções de pagamento
  • Pagamentos em pessoa
  • Pagamentos online
  • Painel
  • Painel de atividades
  • Ponto de vendas (PDV)
  • Portal do associado
  • Prevenção de fraude de pagamento
  • Processamento de cartões de crédito
  • Processamento de cartões de débito/crédito
  • Processamento de pagamentos
  • Processamento de pagamentos ACH
  • Programa de fidelidade
  • Rastreamento de recomendações
  • Relatórios e análise de dados
  • Segmentação de clientes
  • Segurança de dados
  • Sistema de fidelidade sem cartão

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Avaliações

Classificação geral

4,6 /5
(1.211)
Relação qualidade/preço
4,4/5
Recursos
4,5/5
Praticidade
4,6/5
Suporte ao cliente
4,5/5

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Exibindo 5 avaliações de 1.211
Phoebe T.
Classificação geral
  • Setor: E-Learning
  • Porte da empresa: Profissional autônomo
  • Usado Semanal durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Not just for your normal businesses.

Avaliado em 09/06/2020

As I mentioned before, Fivestars has enabled me to engage with my clients and their parents without...

As I mentioned before, Fivestars has enabled me to engage with my clients and their parents without having to make them spend a lot of money for other tutors and learning academies. They are able to enjoy the coupons and rewards while having the feeling that they can trust my abilities in teaching and tutoring. Fivestars has been easy to use and very important to my business.

Vantagens

I like being able to implement rewards for students that I work with to encourage them to keep on attending tutoring sessions while saving a significant amount of money compared to other starting prices for other private tutors. It is also an incentive for parents or students to push their kids to keep on developing their skills while supporting my own tutoring business.

Desvantagens

There is nothing wrong with this software. I have enjoyed every feature and I am excited for new updates and ways to engage with my clients.

Alternativas consideradas

Clover

Razões para mudar para o FiveStars

I heard so many good things about Fivestars and one of the employees actually reached out to me which made me feel like I can trust this company.
Zack K.
Classificação geral
  • Setor: Software
  • Porte da empresa: 51-200 funcionários
  • Usado Semanal durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Probabilidade de recomendação 7.0 /10

Great way to engage customers and get detailed behavior metrics

Avaliado em 11/04/2021

Overall great for consumers and very valuable data for the restaurants to understand the customer.

Overall great for consumers and very valuable data for the restaurants to understand the customer.

Vantagens

Fivestars is a quick way to setup a loyalty program if you don't already have one. You don't need to be the size of a chain store to provide one and this has better customer marketing than the traditional punch card / stamps. Set your loyalty reward (i.e. 10 trips = 1 free item) and start seeing the repeat business. It's very frictionless to setup and in most cases, the customer just needs to quickly key in their phone number to log a visit. The real key is understanding the pattern of customers and being able to tweak loyalty rewards to increase business. The mobile app is great for consumers to track their trips and points.

Desvantagens

Pricing is subscription based, per month pricing. It's not inexpensive but they do provide the install kit. It may take some time at first to see real benefits if you are not aggressive with promotions.

Tara N.
Classificação geral
  • Setor: Varejistas
  • Porte da empresa: 2-10 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 0.0 /10

Lies and then more lies

Avaliado em 25/02/2019

Horrible
Their rep made promises and now that he is gone they will not honor anything or even...

Horrible
Their rep made promises and now that he is gone they will not honor anything or even acknowledge my issues

Vantagens

It is super easy to use, anyone can figure out how to use it from the front or back end

Desvantagens

The representative who signed us up told us it was a year contract. At the end of that year we could cancel, he promised there would be no new charges after the prepaid year. He no longer works for them. Shortly before payroll was due Fivestars pulled $2400 from our account. We had no warning. I called them, they set up a phone appointment. They never showed for two of those phone appointments. I finally spoke with Silvana who told me they would refund the $2400 if and only if I signed a new contract promising to pay them monthly for the next year We did not want to continue the service, but if i didn't sign that, they would not give me the $2400 back. Even after I signed it, it took them over a week to give the money back. It has been 10 months and we received an email stating that we needed to let the know if we don't want to renew next year. We never received that email the first year, but all the same I clicked on the link to let them know there was no way we were renewing. Guess what? They set up a phone interview, you can't cancel on their website. I got the call from them today and I was able to terminate the contract for two months from now, when the 12 month contract i signed under duress expires. But then, she told me we have to mail back the two tablets. I was quite sure we paid for those becuase that's what their rep who signed us up told me. So now we were told we paid for those up front, but we have to send them back, we even have to pay for t

Lyn K.
Classificação geral
  • Setor: Hospitais e Saúde
  • Porte da empresa: 501-1.000 funcionários
  • Usado Semanal durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 5.0 /10

Best rewards program

Avaliado em 13/06/2021

Overall, this program is easy to use and convenient for both merchants and customers to keep track...

Overall, this program is easy to use and convenient for both merchants and customers to keep track of rewards.

Vantagens

The main draw of this program is the ease with which both customers and merchants can track rewards. With this program, cards are no longer necessary, which is great.

Desvantagens

No history of points added are shown. Also, main disadvantage is having to download the app to see any rewards or points.

Savannah L.
Classificação geral
  • Setor: Jogos de computador
  • Porte da empresa: Profissional autônomo
  • Usado Outro durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 8.0 /10

A Great Way to Keep Customers Coming Back

Avaliado em 22/04/2021

Overall, the pros significantly outweigh the cons with FiveStars. Its ease of access for both the...

Overall, the pros significantly outweigh the cons with FiveStars. Its ease of access for both the customers and the employees, and the increase to customer retention 100% make it worth it to install in ANY small business.

Vantagens

FiveStars tracks important data, such as customer points, their last day in the store, their first day in the store, PLUS you can add your own notes (for instance, if you know a customer is a "problem customer", that can be noted for any employees). It's super easy for the customers to use, too. All they have to do is type in their number, and they're done on their end.

Desvantagens

With FiveStars, you can set up automatic discounts and coupons for customers to receive. This is great, until the customers notice that they receive them regularly after not returning for X amount of days. It can be easily abused by the customers to consistently get free discounts by just waiting a little longer to come in.

Exibindo 5 avaliações de 1.211 Leia todas as avaliações

Perguntas frequentes sobre o FiveStars

Abaixo estão algumas perguntas frequentes sobre o FiveStars.

O FiveStars oferece os seguintes planos de pagamento:

  • A partir de: US$ 20,00/mês
  • Modelo de preços: Assinatura
  • Teste Grátis: Não disponível

Os clientes habituais do FiveStars são:

2-10, 11-50, 51-200, 201-500

O FiveStars está nos seguintes idiomas:

espanhol, inglês

O FiveStars é compatível com os seguintes dispositivos:

Android (celular), iPhone (celular), iPad (tablet)

Não temos informações sobre quais integrações o FiveStars oferece.

O FiveStars oferece as seguintes opções de suporte:

Email/Help Desk, FAQs/Fórum, Base de conhecimento, Suporte por telefone, Bate-papo

Categorias relacionadas

Veja todas as categorias de software encontradas para FiveStars.