KOOKOO CloudAgent

KOOKOO CloudAgent

Inbound, outbound & blended cloud contact center

4.5/5 (25 avaliações)

Resumo do KOOKOO CloudAgent

Cloudagent offers a cloud contact center for inbound, outbound and blended communications. Key features of the application include multi-channel ACD that covers voice, email, SMS, and social media, as well as IVR, an outbound dialer and quality monitoring tools for supervisors. The ACD comes with skill based routing and intelligent universal queue.

Cloudagent also offers a CTI (computer telephony integration) system with screen pops for complete contact information including context of the call and caller history. This can be integrated with your CRM and other 3rd party applications. Real-time call recording and an interaction analysis of historical calls, along with integrated scoring, reports and graphs, give supervisors greater insight into the performance of their agents.

Preços

A partir de
N/A
Opções de preços
Avaliação gratuita
Assinatura
Relação qualidade/preço

Dispositivos

Porte da empresa

P
M
G

Mercados

Austrália, Canadá, Europa, Índia, Reino Unido, Estados Unidos

Idiomas

Inglês

KOOKOO CloudAgent - Avaliações

Classificação geral
4.5/5
100% avaliações positivas
12
Excelente
13
Muito bom
0
Regular
0
Ruim
0
Péssimo
Divya S.
Traduzir com Google

Advanced and an intensive solution that meets all requirements

Usado Diariamente durante Mais de um ano
Avaliado em 25/06/2019
Fonte da avaliação: Capterra

Overall the software has helped in remotely monitoring and understanding the agent performance and the call center performance providing the much required insight

Vantagens

The exhaustive list of features that are available
The ease in which the software was integrated with the CRM App
Total control of all features at the admin end enabling choice of critical decisions and executions without having to wait for support or assistance
Good Support team willing to assist exclusively and with utmost priority

Desvantagens

Unable to change the layout / page colors for admin & users to be able to distinguish
Basic help document that does not relay much info

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

10.0/10
Avaliador Verificado
Traduzir com Google

CloudAgent review

Usado Diariamente durante Mais de dois anos
Avaliado em 19/06/2019
Fonte da avaliação: Capterra

We have set up our call center team using this software. We are not using any CRM as it covers most aspects compare to CRM based on our requirement.

Vantagens

It is user-friendly, The reports are very apt & user-friendly. The user interface is good.

Desvantagens

It lacks proactiveness to inform the end user if there is a technical issue.
Disclaimer should be provided for eg; A particular report is available for XX days only. Also, if XX days are passed, reports can be retrieved or not.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

10.0/10
Ashutosh A.
Traduzir com Google

Good product but can be the best!!

Usado Diariamente durante Mais de um ano
Avaliado em 14/06/2019
Fonte da avaliação: Capterra

- Kookoo helps my back end operation team in their everyday work by providing a professional way to increase the caller experience.
- Gives the manager the real-time performance of the agents.
- A good software setup helps the organization to grow.

Vantagens

- Easy to understand
- Quality of back up support is very good
- Ownership of the account manager is fabulous
- Support for initial training is also very good

Desvantagens

- Lacks direct crm integration
- Inbuild CRM will change the feature and increase usability without spending at multiple places for an organization.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

9.0/10
Doug B.
Traduzir com Google

KooKoo CloudAgent EF Implementation

Usado Diariamente durante 6 a 12 meses
Avaliado em 01/07/2019
Fonte da avaliação: Capterra

It has been a good experience and the team has been very responsive and able to solve any issues right away. They helped to design the right system for our needs and have supported it as changes or recommendations were voiced.

Vantagens

The support and customization during the setup. The support after it was initially setup has been excellent as well. The Auto Call back feature to avoid waiting on hold is one of the best features for our Call Center Customer Service Center. I has integrated well with our CRM and has been easy to use and change as needed.

Desvantagens

We have experienced a couple technical issues with the lines and outbound calls but they were addressed quickly.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

9.0/10
Santhosh V.
Traduzir com Google

A simple product with great support.

Usado Diariamente durante Mais de dois anos
Avaliado em 12/07/2019
Fonte da avaliação: Capterra

Vantagens

Been using CloudAgent for almost 4years. Treebo loves the simplicity it has to offer. Reports are detailed and has numerous options which allow a lot of deep dive for a contact center set up. AI effort is quite mature and Ozonetel's ability in AI has resulted in quite a cost difference.

Desvantagens

Teclo facing connectivity issue are visible sometimes. However, not sure if Ozonetel can change this.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

9.0/10

Preço do KOOKOO CloudAgent

A partir de
N/A
Opções de preços
Avaliação gratuita
Assinatura
Relação qualidade/preço

Please contact Cloudagent for a custom quote based on your needs.

Recursos do KOOKOO CloudAgent

  • Monitoramento

  • API
  • Bate-papo
  • Comunicação multicanal
  • Gerenciamento de tickets de suporte
  • Gestão da base de conhecimento
  • Gestão do fluxo de trabalho
  • Histórico de contatos
  • Imagem de marca personalizável
  • Integração de CRM
  • Integração de e-mail
  • Integração de redes sociais
  • Integração de terceiros
  • Mensagens instantâneas
  • Monitoramento em tempo real
  • Notificações automáticas
  • Painel de atividades
  • Priorizar
  • Questionários e feedback
  • Relatórios e estatística

Mais informações sobre KOOKOO CloudAgent

Principais recursos do KOOKOO CloudAgent

  • 3rd party integrations
  • ACD (Automatic call distributor)
  • Agent scripts
  • Agent skill routing
  • CTI (Computer telephony integration)
  • Contextual caller info
  • IVR (Interactive voice response)
  • Interacation analyisis
  • Multichannel (voice, email social media, SMS)
  • Multiple dialer types
  • Open API
  • Quality monitoring
  • Real-time dashboards

Vantagens

  • A unified desktop gives access to all the contact center features such as the dialers, screen pop, skill routing, agent scripts, and multichannel interactions.

  • The Interaction Analyst offers more than 300 reports to analyze all areas of the business such as agent efficiency and call handling times.

  • Cloud IVR integrates with your back-end to answer callers questions before they are put through to a live agent, giving the agent contextual caller information.

  • Different outbound dialer types are offered including preview, progressive, and IVR, as well as predictive dialer (due for release).

  • Quality monitoring includes an integrated voice logger and a context-based analysis of agent performance based on skills, campaigns and processes.

  • Perguntas frequentes sobre o KOOKOO CloudAgent

    Abaixo estão algumas perguntas frequentes sobre o KOOKOO CloudAgent.

    P: Que tipo de planos o KOOKOO CloudAgent oferece?

    O KOOKOO CloudAgent oferece os seguintes planos de pagamento:

    Modelo de preços: Assinatura

    Avaliação gratuita: Não disponível

    Please contact Cloudagent for a custom quote based on your needs.

    P: Quais são os principais recursos do KOOKOO CloudAgent?

    O KOOKOO CloudAgent oferece os seguintes recursos:

    • 3rd party integrations
    • ACD (Automatic call distributor)
    • Agent scripts
    • Agent skill routing
    • CTI (Computer telephony integration)
    • Contextual caller info
    • IVR (Interactive voice response)
    • Interacation analyisis
    • Multichannel (voice, email social media, SMS)
    • Multiple dialer types
    • Open API
    • Quality monitoring
    • Real-time dashboards

    P: Quem costuma usar o KOOKOO CloudAgent?

    Os clientes habituais do KOOKOO CloudAgent são:

    Grandes empresas, Empresas de médio porte

    P: Em que idioma o KOOKOO CloudAgent está?

    O KOOKOO CloudAgent está nos seguintes idiomas:

    Inglês

    P: Que tipo de planos o KOOKOO CloudAgent oferece?

    O KOOKOO CloudAgent tem os seguintes planos de preços:

    Assinatura

    P: O KOOKOO CloudAgent é compatível com disponíveis móveis?

    Não temos informações sobre os dispositivos compatíveis com o KOOKOO CloudAgent.

    P: O KOOKOO CloudAgent se integra com quais outros aplicativos?

    O KOOKOO CloudAgent se integra com os seguintes aplicativos:

    Freshdesk, Google Analytics, Microsoft Dynamics CRM, Mixpanel, Salesforce Sales Cloud, SugarCRM, Zendesk, Zendesk, Zoho CRM

    P: Que nível de suporte o KOOKOO CloudAgent oferece?

    O KOOKOO CloudAgent oferece as seguintes opções de suporte:

    Suporte por telefone