Copper

(antigo ProsperWorks) O único CRM recomendado para o Google

4,4 /5 (423 avaliações) Escreva uma avaliação!

Resumo do Copper

O que é o Copper?

Copper, antigo ProsperWorks, é um aplicativo de gestão de relacionamento com o cliente (CRM) que se integra totalmente às ferramentas do G Suite que você já usa para oferecer um intercâmbio de dados perfeito entre esses aplicativos. A integração ao Gmail permite que você veja todas as informações de contato associadas aos seus e-mails diretamente da caixa de entrada. Isso inclui os detalhes básicos de contato, como empresa, cargo e número de telefone, juntamente com todo o histórico de interações e arquivos e anotações associados.

O Copper também permite gerenciar contatos fora do Gmail, oferecendo uma visão abrangente do cliente no aplicativo Copper. Esses perfis de clientes são preenchidos automaticamente com dados rastreados da Internet, bem como anexos de arquivos extraídos de seus e-mails. Os perfis mostram todo o seu histórico de interações, um registro dos seus e-mails e todos os eventos passados e futuros do calendário. Você também pode fazer chamadas diretamente desses perfis usando um botão integrado do Google Hangouts.

Juntamente com a gestão de clientes, o Copper também oferece gestão de oportunidades. Você pode ver uma representação visual de todas as suas oportunidades por meio de um pipeline personalizável compatível com a edição de arrastar e soltar. Você pode usar filtros personalizados para aprofundar as informações e o aplicativo envia alertas quando as negociações parecem estar obsoletas. O Copper também oferece um relatório de progresso do pipeline para ver como as negociações estão progredindo de semana para semana.

O Copper oferece gestão de leads, além da gestão de clientes e oportunidades. Você pode importar leads de qualquer um de seus aplicativos integrados e ver uma lista de todos os seus leads com nome, empresa, e-mail, telefone, status e proprietário. Você pode usar esse recurso para atribuir novos leads e tarefas aos membros da equipe. O aplicativo oferece ações sugeridas para tarefas de acompanhamento e você pode usar a interação do Google Hangout para fazer chamadas para leads.

Resumo do Copper

Preços

A partir de
US$ 25,00/mês

Opções de preços

Teste Grátis
Assinatura
Relação qualidade/preço

Recursos do Copper

Dispositivos
Porte da empresa
P M G
Mercados
Estados Unidos, Canadá, Reino Unido, Austrália
Idiomas
Inglês

Mídias

Captura de tela do Copper: Captura de tela do Copper: Captura de tela do Copper: Captura de tela do Copper: Captura de tela do Copper:

Copper - Avaliações

Copper - Avaliações

Classificação geral
4,4
/
5
Excelente
252

Muito bom
116

Regular
26

Ruim
16

Péssimo
13

Relação qualidade/preço
4,1
Recursos
4,1
Praticidade
4,5
Suporte ao cliente
4,3
87% dos usuários recomendam este app
Scott G.

The CRM for sales team on Gsuite

I've used a lot of CRMs, from Salesforce to Pipedrive. Copper is hands down the best. Easy to use, easy for the team to adopt but still very powerful under the hood.


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Luis manuel F.

Copper nos ahorra tiempo

La apropiacion de la herramienta en el equipo de trabajo nos permitido entender los datos comerciales que a su vez nos permitio mejorar las ventas


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Pressilla D.

Good for Start Ups

Using Copper was a great start when my business was just starting up. The features are good but basic. It's worth the value for the money. But as my business expanded I needed more features and integration that it did not offer.


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Bob J.

Extremely Limited

Tried PW for my insurance biz. It was a total waste of time. It took 20+ hours to set up for my business and did very little to help organize contacts/meetings/notes as I required. Also needed to be able to filter/search for data.

Overall, it lacked customization.

Wanted to add custom fields like birthdates. This proved impossible, as the date field required input via pop up calendar, so you'd have to click through every month to get back to January 1 1965. I talked to their support people for a total of 3 hours and the conclusion of it all was "the software can't do that and we're not going to implement that unless a ton of people ask for it." That should have been a red flag because it just got worse.

Importing data is super annoying. If you have a google sheet you want to import, you have to download it as a CSV then re-upload it, and hope the fields match up. It also adds a bunch of tags to crap that makes a huge data mess you end up wasting hours to fix.

The dashboard is a total waste of space. There is no useful information. The People section is basically a glorified Excel spread sheet. When you export your data it grabs the fields, but leaves all of the activity notes behind, so you cannot back those

Custom filters are another massive failure. If you want to filter by X but exclude everyone who already has Y, it's impossible. I think an undergrad designed this system because it lacks advanced features severely.

If you want to set up a daily to-do queue, forget it. You might as well use paper checklist or a spreadsheet.

Another major problem is that it will pull info out of your google contacts and if you check the box for Sync with Contacts, it will completely destroy your hardwork in contacts. It deletes data out of fields, such as addresses and phone numbers. You have to pay for another software called Pieworks to fix that, but it's also terrible. A simple basic feature that should be included is not, and you have to pay yet another monthly sub for something really stupid that should be there.

It has an app for android, and it was convenient when out of the office. You can pull up the contact and if you just had a meeting with them, dictate the notes into logging a meeting. If you need to call them, just tap their phone number, and at the end of the call PW is already logging your call, just enter the notes about topics of discussion. However, the app needs improvement in terms of the dashboard, such as calendar and to do list like a call queue or other service tasks.

You have to submit tickets for every little thing. It's extremely annoying and waste of your time.

I decided to cancel this, pulled all of my data out of PW and set it up in a spreadsheet. PW is barely more than a spreadsheet with a pretty interface. It's not worth the money. You might as well use something free -- or spend the money and get a real CRM with all the features you really need.
They will not let you cancel. There is no place to remove your billing information or cancel your plan. You have to submit a ticket and hope they answer it, but more likely, they'll ignore it because they are a greedy company that ignores the requests users make on their website for changes.

They claim they are the CRM google uses, but that's not true. This is a very immature piece of software that cannot handle a serious business with specialized needs. They may have partnered with


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Allison M.

Copper - CRM

Overall, a very good CRM. It has all the functionality and tools I need to manage the sales process.


Traduzir com Google
Scott G.
Setor: Serviços e tecnologia da informação
Porte da empresa: 11-50 funcionários
Traduzido para o Português
Traduzido para o Português

The CRM for sales team on Gsuite

Usado Diariamente durante Mais de dois anos
Avaliado em 01/07/2020
Fonte da avaliação: Capterra

I've used a lot of CRMs, from Salesforce to Pipedrive. Copper is hands down the best. Easy to use, easy for the team to adopt but still very powerful under the hood.

Vantagens

Automated data entry. Pre-populates a lot of my contacts data so adding new leads is a simple point and click.
The gmail integration is amazing. I can get a clear picture of my entire relationship from where I work - gmail.
Im really starting loving the workflow automations and cool calculated fields I can make now.

Desvantagens

I'd like to see a better native integration with an email automation software

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

Luis manuel F.
Setor: Serviços ao consumidor
Porte da empresa: 51-200 funcionários
Traduzido para o Português
Traduzido para o Português

Copper nos ahorra tiempo

Usado Diariamente durante Mais de dois anos
Avaliado em 17/06/2020
Fonte da avaliação: Capterra

La apropiacion de la herramienta en el equipo de trabajo nos permitido entender los datos comerciales que a su vez nos permitio mejorar las ventas

Vantagens

La integracion con Gsuite nos ahorra tiempo teniendo todo en un sola pantalla nos permite actualizar el CRM mientras trabajamos en el correo electrónico

Desvantagens

Lo que mas me gusta es lo simple de la herramienta pero es super robusta

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

Pressilla D.
Setor: Seguros
Porte da empresa: 2-10 funcionários
Traduzido para o Português
Traduzido para o Português

Good for Start Ups

Usado Diariamente durante 6 a 12 meses
Avaliado em 28/11/2020
Fonte da avaliação: Capterra

Using Copper was a great start when my business was just starting up. The features are good but basic. It's worth the value for the money. But as my business expanded I needed more features and integration that it did not offer.

Vantagens

I used copper for over 6 months before switching to another CRM. It was fairly easy to use. It integrated nicely with G-suite and my task reminders were always on point. I was able to use the pipeline easily for tracking progress within deals and the managing the contacts was quite easy as well.

Desvantagens

It didn't integrate with Facebook which was one of my main channels for advertising. It didn't integrate with my phone system which is probably the biggest reason that I switched to another CRM.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 7.0/10

Bob J.
Setor: Seguros
Porte da empresa: 11-50 funcionários
Traduzido para o Português
Traduzido para o Português

Extremely Limited

Usado Diariamente durante 1 a 5 meses
Avaliado em 22/11/2016
Fonte da avaliação: SoftwareAdvice

Tried PW for my insurance biz. It was a total waste of time. It took 20+ hours to set up for my business and did very little to help organize contacts/meetings/notes as I required. Also needed to be able to filter/search for data.

Overall, it lacked customization.

Wanted to add custom fields like birthdates. This proved impossible, as the date field required input via pop up calendar, so you'd have to click through every month to get back to January 1 1965. I talked to their support people for a total of 3 hours and the conclusion of it all was "the software can't do that and we're not going to implement that unless a ton of people ask for it." That should have been a red flag because it just got worse.

Importing data is super annoying. If you have a google sheet you want to import, you have to download it as a CSV then re-upload it, and hope the fields match up. It also adds a bunch of tags to crap that makes a huge data mess you end up wasting hours to fix.

The dashboard is a total waste of space. There is no useful information. The People section is basically a glorified Excel spread sheet. When you export your data it grabs the fields, but leaves all of the activity notes behind, so you cannot back those

Custom filters are another massive failure. If you want to filter by X but exclude everyone who already has Y, it's impossible. I think an undergrad designed this system because it lacks advanced features severely.

If you want to set up a daily to-do queue, forget it. You might as well use paper checklist or a spreadsheet.

Another major problem is that it will pull info out of your google contacts and if you check the box for Sync with Contacts, it will completely destroy your hardwork in contacts. It deletes data out of fields, such as addresses and phone numbers. You have to pay for another software called Pieworks to fix that, but it's also terrible. A simple basic feature that should be included is not, and you have to pay yet another monthly sub for something really stupid that should be there.

It has an app for android, and it was convenient when out of the office. You can pull up the contact and if you just had a meeting with them, dictate the notes into logging a meeting. If you need to call them, just tap their phone number, and at the end of the call PW is already logging your call, just enter the notes about topics of discussion. However, the app needs improvement in terms of the dashboard, such as calendar and to do list like a call queue or other service tasks.

You have to submit tickets for every little thing. It's extremely annoying and waste of your time.

I decided to cancel this, pulled all of my data out of PW and set it up in a spreadsheet. PW is barely more than a spreadsheet with a pretty interface. It's not worth the money. You might as well use something free -- or spend the money and get a real CRM with all the features you really need.
They will not let you cancel. There is no place to remove your billing information or cancel your plan. You have to submit a ticket and hope they answer it, but more likely, they'll ignore it because they are a greedy company that ignores the requests users make on their website for changes.

They claim they are the CRM google uses, but that's not true. This is a very immature piece of software that cannot handle a serious business with specialized needs. They may have partnered with

Vantagens

Interface is OK but needs improvement. The app was convenient, but needs a better dashboard.

Desvantagens

High cost, lack of customization and features. Have to submit tickets for any help. Lack of training videos.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 0.0/10

Allison M.
Setor: Serviços e tecnologia da informação
Porte da empresa: 2-10 funcionários
Traduzido para o Português
Traduzido para o Português

Copper - CRM

Usado Diariamente durante Mais de um ano
Avaliado em 06/10/2020
Fonte da avaliação: SoftwareAdvice

Overall, a very good CRM. It has all the functionality and tools I need to manage the sales process.

Vantagens

Copper is a solid CRM with lots of features to help handle your sales funnel from start to finish.
You can sort/filter and run lists, export lists, and manage tracking of interactions, schedule follow ups and keep track of emails.

Desvantagens

There are a few key features on Copper that are not intuitive/user friendly. It's not that they are difficult, but features could be better marked and highlighted as to how to do certain things on the platform. I wish it had better tracking to manage a sales team.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 8.0/10

Recomendação do usuário
8,4/10
Baseado em 423 usuários
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Preço do Copper

Preço do Copper

A partir de
US$ 25,00/mês
Teste Grátis
Assinatura
Relação qualidade/preço
Relação qualidade/preço
4,1/5
Baseado em 423 usuários
Compare as alternativas por relação qualidade/preço
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Recursos do Copper

Recursos do Copper

API
Acompanhamento de atividades
Banco de dados do cliente
Campos personalizados
Criação de relatórios personalizável
Dados em tempo real
Gerenciamento de contatos
Gestão de calendários
Imagem de marca personalizável
Importação/exportação de dados
Integração de e-mail
Integração de redes sociais
Integração de terceiros
Lembretes
Modelos personalizáveis
Notificações automáticas
Pagamentos eletrônicos
Painel de atividades
Questionários e feedback
Relatórios e estatística
Recursos
4,1/5
Baseado em 423 usuários
Compare as alternativas por avaliações dos recursos
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Categorias

Perguntas frequentes sobre o Copper

Perguntas frequentes sobre o Copper

Abaixo estão algumas perguntas frequentes sobre o Copper.

P: Que tipo de planos o Copper oferece?

O Copper oferece os seguintes planos de pagamento:

A partir de: US$ 25,00/mês

Modelo de preços: Assinatura

Teste Grátis: Disponível

P: Quais são os principais recursos do Copper?

Não temos informações sobre os recursos do Copper.

P: Quem costuma usar o Copper?

Os clientes habituais do Copper são:

Pequenas empresas, Empresas de médio porte

P: Em que idioma o Copper está?

O Copper está nos seguintes idiomas:

Inglês

P: O Copper é compatível com disponíveis móveis?

O Copper é compatível com os seguintes dispositivos:

Android, iPhone, iPad

P: O Copper se integra com quais outros aplicativos?

O Copper se integra com os seguintes aplicativos:

Built.io Flow, Campaign Monitor, Grow, Klipfolio, Mailchimp, PandaDoc, PieSync, Slack, Tray.io, Workato

P: Que nível de suporte o Copper oferece?

O Copper oferece as seguintes opções de suporte:

Suporte online, FAQs, Fórum, Base de conhecimento, Tutoriais em vídeo, Suporte por telefone