Housecall Pro

Field Service Management App

4,7 /5 (2438 avaliações) Escreva uma avaliação!

Resumo do Housecall Pro

O que é o Housecall Pro?

Housecall Pro supports professionals with all aspects of their daily workflow, including: job scheduling, customer database, invoicing and payment processing, technician dispatch, and much more. It is also fully integrated with access to the Housecall consumer booking app.

Housecall Pro is a full-service tool that enables service professionals to run their entire business on their smartphone and complimentary web portal. The app is offered at a competitive low cost and supports service professionals with all aspects of their workflow, including: job scheduling, customer database, invoicing and payment processing, technician dispatch, and much more. It is also fully integrated with access to the Housecall consumer booking app.

Housecall Pro levels the playing field by arming small businesses with high-tech tools at the most competitive low cost to better compete in the marketplace and is ideal for businesses with 1 to 30 employees. It saves time, money and provides a customer remarketing tool that has strong potential to, on average, double the number of jobs for the service professional. With over 30+ vertical offerings for home service needs, Housecall Pro is the easiest way to take control and organize a business.

This all-in-one tool allows professionals to offer their customers something their competitors are not able to. Housecall Pro allows businesses to move away from pen & paper to digital, streamlining their workflow and operations. Best of all, it's affordable and it even assists in helping small businesses transfer and import their existing client database with ease.

Resumo do Housecall Pro

Preços

A partir de
US$ 39,00/mês

Opções de preços

Teste Grátis
Gratuito
Assinatura
Relação qualidade/preço

START PLAN: $39/month billed annually - 1 User
Features: Scheduling, Invoicing, Estimates + Reviews + Real-Time Dispatching + Mobile Payment Processing + Reporting + Google Calendar Integration + Customer Financing + HouseCall Customer Booking App + Email Support

GROW PLAN: $109/month billed annually - 1-6 Users
Features: All features from START PLAN + Online Booking + Employee Time Tracking + Unlimited Email Reminders + $0.86 Postcard Marketing + Company In-App Chat + QuickBooks Online Integration + Live Chat Customer Support

MANAGE PLAN: $199/month billed annually - 1-10 Users
Features: All features from GROW PLAN + Customizable Reports + Employee GPS Map Tracking

XL PLAN: Contact for pricing - 6 - 50 Users
Features: All features from MANAGE PLAN + Advanced Reporting + Strategic Account Manager


Recursos do Housecall Pro

Dispositivos
Porte da empresa
P M G
Mercados
Estados Unidos, Canadá
Idiomas
Inglês

Mídias

Housecall Pro - Vídeo Captura de tela do Housecall Pro: Captura de tela do Housecall Pro: Captura de tela do Housecall Pro: Captura de tela do Housecall Pro: Captura de tela do Housecall Pro: Captura de tela do Housecall Pro:

Housecall Pro - Avaliações

Housecall Pro - Avaliações

Classificação geral
4,7
/
5
Excelente
1947

Muito bom
401

Regular
53

Ruim
22

Péssimo
15

Relação qualidade/preço
4,7
Recursos
4,5
Praticidade
4,7
Suporte ao cliente
4,8
96% dos usuários recomendam este app
Paul M.

Great Product!

CRAZY! how I ever managed without it. My life as a business owner was forever simplified by this on decision.

Great Job Guys! Really, I mean it.


Traduzir com Google
Rayanne W.

EXCELLENT


Traduzir com Google
Paul D.

Marginally useful for scheduling

Extremely disappointing. Huge mistake for us.


Traduzir com Google
Jacob H.

Housecall Pro Rocks

The best part about Housecall Pro is the fact that we have all of our information for the entire business in one spot. It is one stop shop. It also integrates with Quickbooks Online, so we do not have to mess with transferring everything every time. It automatically does it for us. The customer service is also great, as they are quick to find an answer if they cannot fix it right away. I would highly recommend this company and software.


Traduzir com Google
Ryan A.

Housecall Pro changed my life!

My overall experience with Housecall Pro has been fantastic. Even more so since I upgraded to the XL


Traduzir com Google
Paul M.
Setor: Fabricação elétrica/eletrônica
Porte da empresa: 2-10 funcionários
Traduzido para o Português
Traduzido para o Português

Great Product!

Usado Diariamente durante Mais de dois anos
Avaliado em 01/03/2020
Fonte da avaliação: Capterra

CRAZY! how I ever managed without it. My life as a business owner was forever simplified by this on decision.

Great Job Guys! Really, I mean it.

Vantagens

I appreciate the customer support team, always ready to improve. The pro vote feature is ingenious, I have seen several of my personal pro-votes come to fruition.

Desvantagens

The name. When interacting with clients the name "HouseCall pro" is limiting this amazing product to residential service calls, when in fact it is so much more. I had to modify a few internal processes, but I've managed 2 and 3 month projects from 1 invoice allowing Change Orders to bill out as segments. the name should be revised, considering something more wild. Service Titan had the right idea on the wrong product.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

Rayanne W.
Setor: Construção
Porte da empresa: 2-10 funcionários
Traduzido para o Português
Traduzido para o Português

EXCELLENT

Usado Diariamente durante Mais de dois anos
Avaliado em 28/08/2020
Fonte da avaliação: Capterra

Vantagens

HCP is very easy to use and a very intuitive layout. When we tried ProjX360 and D-Tools SI, there was a HUGE initial setup required and a HUGE learning curve to figure out how to use the programs. Not HCP. Easy to use from Day 1 and it's quick and easy for new employees to learn.
One of the best things is the customer service. It's top notch. They always solve the problem, even if they have to go research and get back to me the next day (and they actually DO get back to me). They also make it easy to contact them with a button on the bottom right of the screen. Other softwares I have to scour the internet trying to find out how to contact customer service.

Desvantagens

Would like to see more integrations and there are little things I would change here and there, but I know that's hard to do since the software covers so many different industries. A better way to pull reports would be especially good.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

Paul D.
Setor: Construção
Porte da empresa: 2-10 funcionários
Traduzido para o Português
Traduzido para o Português

Marginally useful for scheduling

Usado Diariamente durante 6 a 12 meses
Avaliado em 05/09/2019
Fonte da avaliação: Capterra

Extremely disappointing. Huge mistake for us.

Vantagens

HCP is marginally useful for scheduling.

Desvantagens

1) No way to document when a client accepts your proposal, which means No CONTRACT. Even if your customer accepts your estimate, you have no documentation of such. This, of course, means that you do not have a contract with the customer, and you have no hope of being paid for the work you did. Kind of a huge problem.
2) Inability to control alerts and messages to customers. It's either ON or OFF -Customers receive annoying alerts every single day you're on the job -at least a half-hour before you begin work...so like 6:30 every morning...Or, no alerts at all. That's your only choice
3) Every interaction with Customer Support ends with "No you're not able to do that, but we'll forward this to our engineering team." Every single interaction. All of them end like this. Nothing is ever resolved -at least in our experience.
4) The product development team keeps churning out more and more features to charge for -when the infrastructure of what they've already built is woefully lacking in usability.
5) When a job takes more than one day to complete, there's an option to add what they call a Segment. You can add as many segments as you like for multiple-day jobs, but each successive segment is blank. So if you want your crews to know what their scope of work is -or if you want them to have access to the attachments you added -you have to re-attach and resubmit your scope of work for every single segment you add.
6) I could go on and on -but I think my time would be better spent

Traduzido para o Português

Resposta do Housecall Pro

We would love it if you would reach out to the chat team and ask for a call to go over the features. It looks like we just need to go over them in better detail so you can get the most from them. We'd be happy to help you better utilize our software!

Every time a customer approves or declines an estimate it shows up on the estimate details page.

Customers can only receive 5 types of automated notifications:
1. When a job or estimate is scheduled.
2. When you press the "on my way" button
3. When you press the "finish" button
4. When payment is made (they receive a receipt via email)
5. Any re-marketing emails or postcards that you (manually) set up

You control the daily "on my way" and "finish" messages (you do not have to press them).

When you create a new segment try "Copy to new segment" and all attachments will carry over.

Lastly, our chat team forwards feature requests to development so they can be considered for work. It's the best path to being worked on.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 0.0/10

Jacob H.
Setor: Construção
Porte da empresa: 13-50 funcionários
Traduzido para o Português
Traduzido para o Português

Housecall Pro Rocks

Usado Diariamente durante Mais de um ano
Avaliado em 08/07/2020
Fonte da avaliação: Capterra

The best part about Housecall Pro is the fact that we have all of our information for the entire business in one spot. It is one stop shop. It also integrates with Quickbooks Online, so we do not have to mess with transferring everything every time. It automatically does it for us. The customer service is also great, as they are quick to find an answer if they cannot fix it right away. I would highly recommend this company and software.

Vantagens

This software brings our entire company together. It helps us with all the scheduling needs that we have, and definitely helps keep all of your information together in one spot. You can also access this from your mobile devices too which is huge! We wouldn't be where we are today in our company if it wasn't for Housecall Pro.

Desvantagens

There are a few features missing, that could make some delegations a little easier, but after while, when they hear from a bunch of people that they want this option added, they will add and integrate it to the software.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

Ryan A.
Setor: Construção
Porte da empresa: 2-10 funcionários
Traduzido para o Português
Traduzido para o Português

Housecall Pro changed my life!

Usado Diariamente durante Mais de dois anos
Avaliado em 09/07/2020
Fonte da avaliação: Capterra

My overall experience with Housecall Pro has been fantastic. Even more so since I upgraded to the XL

Vantagens

Having the ability to track time, movement, KPI's, reviews, payments, scheduling etc is so powerful!

Desvantagens

There are some things that yhe other juggernauts in the industry have that this software doesn't but I am confident they will get there, and I'm happy to have gotten in at basicalky the ground floor.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

Recomendação do usuário
9,4/10
Baseado em 2.438 usuários
Compare as alternativas por recomendação dos usuários
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Preço do Housecall Pro

Preço do Housecall Pro

A partir de
US$ 39,00/mês
Teste Grátis
Gratuito
Assinatura
Relação qualidade/preço

START PLAN: $39/month billed annually - 1 User
Features: Scheduling, Invoicing, Estimates + Reviews + Real-Time Dispatching + Mobile Payment Processing + Reporting + Google Calendar Integration + Customer Financing + HouseCall Customer Booking App + Email Support

GROW PLAN: $109/month billed annually - 1-6 Users
Features: All features from START PLAN + Online Booking + Employee Time Tracking + Unlimited Email Reminders + $0.86 Postcard Marketing + Company In-App Chat + QuickBooks Online Integration + Live Chat Customer Support

MANAGE PLAN: $199/month billed annually - 1-10 Users
Features: All features from GROW PLAN + Customizable Reports + Employee GPS Map Tracking

XL PLAN: Contact for pricing - 6 - 50 Users
Features: All features from MANAGE PLAN + Advanced Reporting + Strategic Account Manager

START PLAN: $39/month billed annually - 1 User
Features: Scheduling, Invoicing, Estimates + Reviews + Real-Time Dispatching + Mobile Payment Processing + Reporting + Google Calendar Integration + Customer Financing + HouseCall Customer Booking App + Email Support

GROW PLAN: $109/month billed annually - 1-6 Users
Features: All features from START PLAN + Online Booking + Employee Time Tracking + Unlimited Email Reminders + $0.86 Postcard Marketing + Company In-App Chat + QuickBooks Online Integration + Live Chat Customer Support

MANAGE PLAN: $199/month billed annually - 1-10 Users
Features: All features from GROW PLAN + Customizable Reports + Employee GPS Map Tracking

XL PLAN: Contact for pricing - 6 - 50 Users
Features: All features from MANAGE PLAN + Advanced Reporting + Strategic Account Manager

Relação qualidade/preço
4,7/5
Baseado em 2.438 usuários
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Recursos do Housecall Pro

Recursos do Housecall Pro

API
Acompanhamento de atividades
Armazenamento de documentos
Auditoria
Cobrança e faturamento
Criação de relatórios personalizável
Dados em tempo real
Gerenciamento de documentos
Gestão de conformidade
Gestão de estoques
Gestão do fluxo de trabalho
Importação/exportação de dados
Integração de terceiros
Monitoramento
Notificações automáticas
Painel de atividades
Rastreamento de estoque
Registro de auditoria
Relatórios e estatística
Relatórios em tempo real
Recursos
4,5/5
Baseado em 2.438 usuários
Compare as alternativas por avaliações dos recursos
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Categorias

Mais informações sobre Housecall Pro

Mais informações sobre Housecall Pro

Principais recursos do Housecall Pro

  • Access control
  • Accounting integration
  • Activity dashboard
  • Activity management
  • Activity tracking
  • Alerts / escalation
  • Appointment reminders
  • Assignment management
  • Audit trail
  • Auditing
  • Auto-responders
  • Automatic backup
  • Automatic notifications
  • Automatic reminders
  • Availability indicator
  • Bank reconciliation
  • Billing & invoicing
  • Business analysis
  • Calendar management
  • Calendar sync with Google
  • Charting
  • Chat
  • Client portal
  • Communication management
  • Contact database
  • Contact history
  • Content filtering
  • Credit card integration
  • Credit card processing
  • Custom SMS notifications
  • Custom forms
  • Customer accounts
  • Customer database
  • Customer history
  • Customer postcard marketing
  • Customer tagging
  • Customizable templates
  • Dashboard with business stats
  • Data extraction
  • Data filtering
  • Data import
  • Data visualization
  • Dispatch management
  • Drag & drop interface
  • Drip email marketing
  • Electronic payments
  • Electronic signature capture
  • Email integration
  • Email marketing automation
  • Email notifications
  • Email receipts
  • Email tracking
  • Employee database
  • Employee management
  • Employee portal
  • Estimating
  • Event calendar
  • GPS
  • GPS & time tracking
  • Geographic maps
  • Google calendar integration
  • History tracking
  • Instapay
  • Invoice management
  • Job costing
  • Job management
  • Job scheduling
  • Job tracking
  • Mobile alerts
  • Mobile integration
  • Mobile signature capture
  • Multi-location
  • Online booking
  • Partial payments
  • Payment processing
  • Progress tracking
  • Project notes
  • QuickBooks integration
  • Quote management
  • Real time data
  • Real time monitoring
  • Real time notifications
  • Real time reporting
  • Real time updates
  • Receiving
  • Recurring jobs
  • Referral tracking
  • SLA management
  • SMS integration
  • SSL security
  • Sales tax management
  • Search functionality
  • Secure data storage
  • Status tracking
  • Subcontractor management
  • Summary reports
  • Technician management
  • Third party integration
  • Time & expense tracking
  • Tracking features
  • User activity monitoring
  • Work Order management
  • Work history
  • Workflow management

Vantagens

  • Housecall Pro delivers premium features packaged in an extremely easy to use interface on mobile and web.
  • What separates Housecall Pro from the rest is its seamless user experience-driven look and feel.
  • Even for the most technologically adverse individuals, Housecall Pro makes it easy to digitize and mobilize a business.
  • Supports apps for iOS, Android, and web, giving users the flexibility to work on the go.
  • Provides users with a dashboard complete with business stats, enabling users to gain actionable insight into business performance.

  • Perguntas frequentes sobre o Housecall Pro

    Perguntas frequentes sobre o Housecall Pro

    Abaixo estão algumas perguntas frequentes sobre o Housecall Pro.

    P: Que tipo de planos o Housecall Pro oferece?

    O Housecall Pro oferece os seguintes planos de pagamento:

    A partir de: US$ 39,00/mês

    Modelo de preços: Gratuito, Assinatura

    Teste Grátis: Disponível

    START PLAN: $39/month billed annually - 1 User Features: Scheduling, Invoicing, Estimates + Reviews + Real-Time Dispatching + Mobile Payment Processing + Reporting + Google Calendar Integration + Customer Financing + HouseCall Customer Booking App + Email Support GROW PLAN: $109/month billed annually - 1-6 Users Features: All features from START PLAN + Online Booking + Employee Time Tracking + Unlimited Email Reminders + $0.86 Postcard Marketing + Company In-App Chat + QuickBooks Online Integration + Live Chat Customer Support MANAGE PLAN: $199/month billed annually - 1-10 Users Features: All features from GROW PLAN + Customizable Reports + Employee GPS Map Tracking XL PLAN: Contact for pricing - 6 - 50 Users Features: All features from MANAGE PLAN + Advanced Reporting + Strategic Account Manager

    P: Quais são os principais recursos do Housecall Pro?

    O Housecall Pro oferece os seguintes recursos:

    • Access control
    • Accounting integration
    • Activity dashboard
    • Activity management
    • Activity tracking
    • Alerts / escalation
    • Appointment reminders
    • Assignment management
    • Audit trail
    • Auditing
    • Auto-responders
    • Automatic backup
    • Automatic notifications
    • Automatic reminders
    • Availability indicator
    • Bank reconciliation
    • Billing & invoicing
    • Business analysis
    • Calendar management
    • Calendar sync with Google
    • Charting
    • Chat
    • Client portal
    • Communication management
    • Contact database
    • Contact history
    • Content filtering
    • Credit card integration
    • Credit card processing
    • Custom SMS notifications
    • Custom forms
    • Customer accounts
    • Customer database
    • Customer history
    • Customer postcard marketing
    • Customer tagging
    • Customizable templates
    • Dashboard with business stats
    • Data extraction
    • Data filtering
    • Data import
    • Data visualization
    • Dispatch management
    • Drag & drop interface
    • Drip email marketing
    • Electronic payments
    • Electronic signature capture
    • Email integration
    • Email marketing automation
    • Email notifications
    • Email receipts
    • Email tracking
    • Employee database
    • Employee management
    • Employee portal
    • Estimating
    • Event calendar
    • GPS
    • GPS & time tracking
    • Geographic maps
    • Google calendar integration
    • History tracking
    • Instapay
    • Invoice management
    • Job costing
    • Job management
    • Job scheduling
    • Job tracking
    • Mobile alerts
    • Mobile integration
    • Mobile signature capture
    • Multi-location
    • Online booking
    • Partial payments
    • Payment processing
    • Progress tracking
    • Project notes
    • QuickBooks integration
    • Quote management
    • Real time data
    • Real time monitoring
    • Real time notifications
    • Real time reporting
    • Real time updates
    • Receiving
    • Recurring jobs
    • Referral tracking
    • SLA management
    • SMS integration
    • SSL security
    • Sales tax management
    • Search functionality
    • Secure data storage
    • Status tracking
    • Subcontractor management
    • Summary reports
    • Technician management
    • Third party integration
    • Time & expense tracking
    • Tracking features
    • User activity monitoring
    • Work Order management
    • Work history
    • Workflow management

    P: Quem costuma usar o Housecall Pro?

    Os clientes habituais do Housecall Pro são:

    Pequenas empresas, Autônomos, Empresas de médio porte

    P: Em que idioma o Housecall Pro está?

    O Housecall Pro está nos seguintes idiomas:

    Inglês

    P: Que tipo de planos o Housecall Pro oferece?

    O Housecall Pro tem os seguintes planos de preços:

    Gratuito, Assinatura

    P: O Housecall Pro é compatível com disponíveis móveis?

    O Housecall Pro é compatível com os seguintes dispositivos:

    Android, iPhone, iPad

    P: O Housecall Pro se integra com quais outros aplicativos?

    O Housecall Pro se integra com os seguintes aplicativos:

    Facebook, Mailchimp, Mixpanel, NiceJob, QuickBooks Online, QuickBooks Online, QuickBooks Online Advanced, SendGrid, Stripe, Twilio

    P: Que nível de suporte o Housecall Pro oferece?

    O Housecall Pro oferece as seguintes opções de suporte:

    Fórum, Suporte online, Suporte por telefone, Tutoriais em vídeo, Base de conhecimento