Greenhouse

I chose to use Greenhouse because it was the tool that made the most sense and aligned closest with the recruiting process I built for Calendly. Their scorecards and stages are similar visual and stage how we approach recruiting perfectly. They have been incredibly innovative recently with their new features and upgrades and I continue to be impressed by the product roadmap.

I think their reporting is not intuitive and feels clunky. I don't think they have a great visualization into pipeline for non recruiters. So if a hiring manager or executive wants to see how a specific role is progressing I don't think it's easy for them to do or see. There are also a lot of clicks to get somewhere or get back to something.

Ease of use and how intuitive this takes a candidate through the full life cycle. I’ve worked with icims, jobvite and others and am most impressed with GH.

The price is too high for small companies to afford, along with lack of customizing options. But I have never found a commercial ATS that is fully customizable.

Intuitive features and easy to process between steps
Helps to ensure consistency between interviews, plans, and third party integrations for staff intake and hiring.
Easy to post jobs and link multiple job posts to the same position internally (newer posts get more applications, but don't need a new job inside the portal)
Allows for constant hiring, and deep analytics on use of HR teams time and performance
- Really not a fit for small or midsize firms, you can tell its great for the enterprise

- Support is great initially, then is not as helpful after execution (contract lock in)
- Pricing is annual, and very high
- Hard to justify the ROI for convenience on HR team
- Pricing is completely based on size of the company (meaning how much you can afford) vs. the use of the platform or feature set
- Prohibitive annual, upfront, and renewal terms
- Company tried to renew automatically within contract notification periods, without confirmation/touching base previously, and expected higher contract terms without discussion or proposal
- Exporting data is non-functional. Only left with Resumes and not full details, notes, or other data your team may have created (Keep that in mind when spending time analyzing candidates and for legal/compliance)
- Really consider how your team will use this, and if it is either a time saver or money maker for recruiting.

Chances are, it's not - but it is convenient in one place. But once you're in it - very hard to leave and difficult to offboard.

We use SaaS for everything so making it easy to configure and setup is very important. Greenhouse has a nice UX for creating candidate pipelines, aligning them to specific roles, and setting up the interview flow. It's very customizable and simplifies the interview process by providing review criteria and rankings. Integrations with LinkedIn and other social media are available. Security permissions can be applied to restrict visibility of job openings and candidates. It's also easy to import candidates via referrals, resumes, or social media.

UI is pretty sparse and static, with a monotone green theme. It's definitely not as modern as most other SaaS offerings. The UX can be clunky at times with the user not having a clear understanding of where they are.