InvGate Assets

InvGate Assets

Asset Management & Software License Management

4.6/5 (71 avaliações)

Resumo do InvGate Assets

The features within InvGate Assets provide organizations with unrivaled asset management capabilities. IT can properly manage and secure all endpoints through asset discovery, automated patch deployment, remote desktop control, software license management, software blacklisting with automated removal, change management and more.

Gather a complete inventory of your entire IT network and infrastructure. The InvGate CMDB allows you to automatically scan your network using an agent, agent-less, or combination of technology. Manually add assets allows you to track computer peripherals or even non-IT inventory. Detecting all hardware devices connected to computers and keep track of any changes or removals (such as removal of RAM), keeps your inventor and IT financials in check. You can even block USB ports from external device intrusions.

InvGate Assets discovers which applications are installed on which computers and notifies you whether or not your endusers are licensed for use. The InvGate Assets license compliance monitor makes it easy to track down non-compliance issues and unused licenses. Reallocating unused licenses with InvGate creates instant ROI and makes you an IT superhero.

Preços

A partir de
N/A
Opções de preços
Avaliação gratuita
Licença única
Assinatura
Relação qualidade/preço

Dispositivos

Porte da empresa

P
M
G

Mercados

Ásia, Austrália, Brasil, Canadá, China e outros 5, Europa, Alemanha, Índia, Japão, América Latina

Idiomas

Inglês, Português, Espanhol

InvGate Assets - Avaliações

Classificação geral
4.6/5
94% avaliações positivas
48
Excelente
19
Muito bom
4
Média
0
Ruim
0
Péssimo
Brian W.
Traduzir com Google

Our experience with the InvGate Service Desk has been excellent

Usado Diariamente durante Mais de um ano
Avaliado em 25/06/2018
Fonte da avaliação: Capterra

I have been able to simplify many processes for our business and provide one place for our users to communicate with various departments within the business.

Vantagens

There are many things that I enjoy but the ability to customize the product to handle whatever situation our business has is a major pro. I have been able to setup tickets and workflows for many different departments within the business that helps simplify processes for them.

The gamification process adds a unique experience for our agents and allows for friendly competition.

The InvGate service desk also provides a better visual experience for our agents and end users compared with our previous product. It allows the agents to better tell what is happening with a quick view of the dashboards and the tickets assigned to them so they know what they need to work on.

Desvantagens

I would like to see more built in templates for the badge system including icons that are built in as well. It would also be nice to have multiple views for coins earned for agents rather than the standard 60 days rolling period.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

10.0/10
Avaliador Verificado
Traduzir com Google

Easy to Create Ticket, rocky metrics creation

Usado Diariamente durante Mais de um ano
Avaliado em 14/08/2018
Fonte da avaliação: Capterra

Service Desk is a good tool that can use some additional tweaking so that it can remain resourceful while flexible like writing an email.

Vantagens

I like that the tickets can be designed to be used very simple and you can require any level of detail you'd like from the user. I also like that you can program a search bar for the participant while they are creating a ticket in case they can find the info they are looking.

I also like that Service Desk can be integrated with confluence and there is a section in the ticket for the administrator where I can easily reference an article for the client.

Desvantagens

I think the ticketing system is not as flexible as writing a simple email, and I don't like that when you are responding to a person's request you can't really see their original question while you're typing their answer.

Also, running a report of all of the questions is very difficult to do in a clean way, and I have to use a legend of my creation in order to translate the code name of the topics to English names.

Detalhamento da qualificação

Praticidade

Probabilidade de recomendação

8.0/10
Chris H.
Traduzir com Google

InvGate is very easy to use for both helpdesk and end users. It doesn't try to be a Swiss army knife

Usado Diariamente durante Mais de dois anos
Avaliado em 17/04/2018
Fonte da avaliação: Capterra

Organization, problem tracking, time management

Vantagens

Its simplicity. In looking at similar software packages I found that there were just too many features, too many things crammed into one software. I also found them to be very inflexible, wanting you to run your help desk their way. Their support has been great.

Desvantagens

My only problem is that although InvGate supports SSO through Office 365, they do not have an integrated app within MS Azure. Several other service desk software's do and it makes the login by end users seamless. There is little documentation on how to set it up and it took a little trial and error to get it working so that users can click the "Log In with Office 365" button but it would be so much nicer if there was an Azure app so that it could be added to the O365 launch pad and clicking on it took you right into the service desk.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

10.0/10
Jeffrey U.
Traduzir com Google

The most flexible help desk software ever written. If you can think it, it will do it.

Usado Diariamente durante Mais de dois anos
Avaliado em 10/04/2018
Fonte da avaliação: Capterra

Ease of use. Ability to create multiple help desk divisions to keep service requests separated. One stop for our end. Great product.

Vantagens

Ease of use. We developed a short video and within minutes our end users were submitting help desk tickets. I am amazed how much information we can obtain from this software. The triggers and workflows are endless. Invgate support is phenomenal. "No" and "it can't" are not in their vocabulary. New feature development never ends. We have asked and they have created. One of the best choices we have ever made.

Desvantagens

Active Directory integration is lacking features. I have submitted my ideas and what other programs are doing with AD and the Invgate team is working on it so this won't be a "Con" for long.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

10.0/10
Maria victoria G.
Traduzir com Google

We are very satisfied with the tool. We are incorporating more and more services, not just IT

Usado Diariamente durante Mais de dois anos
Avaliado em 25/06/2018
Fonte da avaliação: Capterra

The benefits we have to use Invgate are the administration of the tool, fast response to needs or configurations, knowledge base

Vantagens

What I like most about Invgate is how easy it is to configure.
The predisposition and fast response of the support before our consultations or inconveniences. And they are always working to offer improvements

Desvantagens

A point to improve is related to the updates of the version of the tool. Most of the times we had to do an update of the tool we made many tests and found a bug, and when we believe that everything is OK to be able to implement it in production, an error occurs.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

10.0/10

Preço do InvGate Assets

A partir de
N/A
Opções de preços
Avaliação gratuita
Licença única
Assinatura
Relação qualidade/preço

Receive a customized price quote based on the number of Assets (workstations and servers) to be managed. There is no charge for Assets that are not Discovered and are manually entered or imported.

Recursos do InvGate Assets

  • API

  • Acompanhamento de atividades
  • Alertas/transferência
  • Auditoria
  • Controle do acesso
  • Dados em tempo real
  • Ferramentas de colaboração
  • Gestão do fluxo de trabalho
  • Importação/exportação de dados
  • Integração de aplicativos
  • Integração de terceiros
  • Interface para arrastar e soltar
  • Monitoramento
  • Monitoramento em tempo real
  • Notificações automáticas
  • Painel de atividades
  • Projeções
  • Relatórios e estatística
  • Relatórios em tempo real
  • Segurança de SSL

Mais informações sobre InvGate Assets

Principais recursos do InvGate Assets

  • Agent & Agent-Free Discovery
  • Change Management
  • Endpoint Security
  • Financials & Lifecycle Management
  • IT Asset Inventory Management (CMDB)
  • Limitless Reporting Capabilities
  • Purchase Order Management
  • Remote Desktop Control
  • Software Deployment
  • Software License Management
  • Software Metering
  • USB Port Blocking

Vantagens

InvGate Assets allows organizations to continually manage, remotely control, and secure all of their assets from a single web-based portal, including Windows, Mac, Linux, and more.

Perguntas frequentes sobre o InvGate Assets

Abaixo estão algumas perguntas frequentes sobre o InvGate Assets.

P: Que tipo de planos o InvGate Assets oferece?

O InvGate Assets oferece os seguintes planos de pagamento:

Modelo de preços: Licença única, Assinatura

Avaliação gratuita: Disponível

Receive a customized price quote based on the number of Assets (workstations and servers) to be managed. There is no charge for Assets that are not Discovered and are manually entered or imported.

P: Quais são os principais recursos do InvGate Assets?

O InvGate Assets oferece os seguintes recursos:

  • Agent & Agent-Free Discovery
  • Change Management
  • Endpoint Security
  • Financials & Lifecycle Management
  • IT Asset Inventory Management (CMDB)
  • Limitless Reporting Capabilities
  • Purchase Order Management
  • Remote Desktop Control
  • Software Deployment
  • Software License Management
  • Software Metering
  • USB Port Blocking

P: Quem costuma usar o InvGate Assets?

Os clientes habituais do InvGate Assets são:

Grandes empresas, Empresas de médio porte, Sem fins lucrativos, Administrações públicas, Pequenas empresas

P: Em que idioma o InvGate Assets está?

O InvGate Assets está nos seguintes idiomas:

Inglês, Português, Espanhol

P: Que tipo de planos o InvGate Assets oferece?

O InvGate Assets tem os seguintes planos de preços:

Licença única, Assinatura

P: O InvGate Assets é compatível com disponíveis móveis?

Não temos informações sobre os dispositivos compatíveis com o InvGate Assets.

P: O InvGate Assets se integra com quais outros aplicativos?

O InvGate Assets se integra com os seguintes aplicativos:

InvGate Service Desk, InvGate Service Desk

P: Que nível de suporte o InvGate Assets oferece?

O InvGate Assets oferece as seguintes opções de suporte:

FAQs, Base de conhecimento, Suporte online, Suporte por telefone, Tutoriais em vídeo