Forte

The system handles all the PCI requirements and offers very, very competitive one-time eCheck entries. VERY few companies I found will offer this so it is a GREAT benefit our church deeply appreciates.

Setup was a little involved, since we are not a typical storefront selling some kind of product. Our payments are all donations. As such, setting up to allow people to donate to various of our income stream was a little involved--regular donations, international fund, youth camp fund, assistance to the needy, etc. But we've been able to make it work for us.

We use Forte mainly for processing eCheck payments. The secure web pay feature is very useful for customers to make payments and was pretty straight forward to implement into our website. I also appreciate that their fees are low and transparent.

I feel like the forte checkout option should be easier to implement, similar to the secure web pay feature. It's not a big deal but it would be nicer to use since it looks more mobile friendly, but I'll probably need a web developer to put it on my website.

The only pro about your product is that it allows for our developers to write their own code to reconcile the transactions processed in Forte with our Quickbooks software. We have had to spent an absurd amount of resources to get it to work, but at least you allow us the option and a sandbox as other companies require a 3rd party software or close this information off completely.

Pretty much everything else. The Dex platform is a slight improvement, however, everything needs to be initially set up in the Virtual Terminal prior to being available in Dex (example, email addresses). The Virtual Terminal is horribly designed (literally painful to look at) the amount of clicks it takes in order to complete a function is excessive, the character max for email addresses is unnecessary. If we could switch off of this platform we would, but unfortunately many of the other processors out there do not play well with Quickbooks Enterprise.

I LOVE the customer service and ease of the online terminal at Forte! Its easy to use (especially the newly released DEX platform). If I ever need assistance, I get it lighting fast. They are willing to hear suggestions and quick to find resolution with my issues (which are rare).

DEX is great but still needs to be developed. I am looking forward to custom reporting features.