Resumo do Whatfix

O que é o Whatfix?

O Whatfix é um líder entre as plataformas de adoção digital que ajuda as empresas a oferecer integração fácil e moderna, treinamento efetivo e melhor suporte aos usuários por meio de conteúdo contextual exibido quando necessário. O conteúdo do Whatfix no aplicativo, como orientação e ajuda com autoatendimento, auxiliam na entrega de jornadas personalizadas de usuário para impulsionar a produtividade e o engajamento. Simplifique a jornada de adoção dos usuários por meio de informações personalizadas direcionadas enquanto reúne percepções que você pode usar para promover um uso mais eficaz do software.

Resumo do Whatfix

Preços

A partir de
N/A

Opções de preços

Teste Grátis
Assinatura
Relação qualidade/preço

Recursos do Whatfix

Dispositivos
Porte da empresa
P M G
Mercados
Ásia, Austrália, Brasil, Canadá, China e outros 5, Europa, Alemanha, Índia, Japão, América Latina
Idiomas
Árabe, Chinês (simplificado), Chinês (tradicional), Inglês, Francês e outros 8, Alemão, Hebreu, Irlandês, Italiano, Japonês, Português, Russo, Espanhol

Capturas de tela

Captura de tela do Whatfix: Whatfix Analytics: View user and usage data for your content. View information like: the number of times flows have been executed, the point where users are dropping off, user feedback.
Captura de tela do Whatfix: Whatfix Analytics: View user and usage data for your content. View information like: the number of times flows have been executed, the point where users are dropping off, user feedback. Captura de tela do Whatfix: See live: See walkthroughs play live to support with onboarding and learning of users Captura de tela do Whatfix: Pop-up: Use pop-ups to embed video and other messages to alert and inform users. It's also possible to schedule these for a future date and time Captura de tela do Whatfix: Intelligent Segmentation: Automatically contextualize walkthroughs based on the user and their location in the application, without needing to manually configure any rules or configuration. Captura de tela do Whatfix: Self-Help: Provide contextual, in-app help to users by pulling it in from various sources and knowledge-bases to enable a self-serve mode and reduce support costs Captura de tela do Whatfix: Widgets: Whatfix has various widgets such as Self-help, Tasklist, Smart-tips, Smart pop-ups, Guided pop-ups to help you deliver onboarding, training and support at the right time and the right location in the application Captura de tela do Whatfix: Walkthroughs: Create walkthroughs with zero-coding and deliver personalised step-by-step help to users to drive engagement and enablement Captura de tela do Whatfix: Various different options to help you choose the most relevant type of information for most effective onboarding and engagement

Whatfix - Avaliações

Whatfix - Avaliações

Classificação geral
4,7
/
5
Excelente
38

Muito bom
19

Regular
0

Ruim
0

Péssimo
0

Relação qualidade/preço
4,6
Recursos
4,6
Praticidade
4,5
Suporte ao cliente
4,9
100% dos usuários recomendam este app
Mitchell W.

Whatfix has saved me, my company and my clients countless hours of frustration by providing...


Traduzir com Google
James K.

Whatfix is Great!

We were having an issue fully onboarding users with our old help center. Whatfix's task list and guided walkthroughs have been instrumental in helping us more easily get users up to speed and accelerate their time to value with our product. Also, we have seen a decrease in support tickets and phone calls since the Whatfix implementation. And, although it's pretty early to say for sure, those users who have come on board after our Whatfix implementation have seemed much less likely to churn so far.


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Tim L.

good APP


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Hal R.

Whatflow flows implementation in a special education web based product

Frontline provides special education solution services to thousands of school districts nation wide and abroad. The business need for interactive flows in our case is primarily to reduce customer calls and provide self-help instruction while simultaneously allowing the customer to complete their work. While use of the Whatfix product is still in its infancy (i.e. initial rollout was a pilot with a few districts and two products), we are encouraged by what we see thus far, and plan to implement the feature across a wider spectrum of products and thus make it available to more end-users.


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Iziar R.

Help your customers understand your platform


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Mitchell W.
Setor: Serviços e tecnologia da informação
Porte da empresa: 13-50 funcionários
Traduzido para o Português

Whatfix has saved me, my company and my clients countless hours of frustration by providing easily accessible support

Usado Diariamente durante 6 a 12 meses
Avaliado em 18/12/2017
Fonte da avaliação: GetApp

Vantagens

We are a software as a service company that uses Whatfix to educate our clients on how our system works. This product is great in many ways but my favorite part is the Whatfix support. My main support member, she has been assisting me since the very beginning and makes herself available almost right away if I need something today. We are a very busy company with little time to mess around implementing new processes or programs, with her help it has been incredibly easy. The support is so great that I have shown interested clients (in real time) how fast she responds via the built in messaging system... without her knowing :) - Of course she responded in less than a minute (typical). I could go on and on about our satisfaction with the level of professionalism and support this company provides.

Some other things that we appreciate about Whatfix-
* Very easy to use - building new flows, alerts, popups... very user friendly
* Price is very low compared to competitors while having the same or more features (We reviewed the competitors and did demos for several months before making a decision)
* The content created using whatfix saves hours of communication explaining our software
* Content is automatically created in multiple format (pdf, powerpoint, etc) and can be exported or linked to
* Content is automatically updated across all formats when changes are made
* Whatfix is regularly creating new features for use and provides guidance on how to implement
* Setup is quick and easy
* The built in messaging system for support makes it easy to contact your success manager
* SUPPORT SUPPORT SUPPORT - I cant say it enough. If we ever run into a question, it is answered right away. No waiting days or weeks for an answer or fix... it is just solved right away. This is what Whatfix provides as standard support - absolutely amazing!

We have had several of our clients (users of the flows) interested in using Whatfix for use on their websites and internal software.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

James K.
Setor: Imobiliárias
Porte da empresa: 2-10 funcionários
Traduzido para o Português

Whatfix is Great!

Usado Diariamente durante 6 a 12 meses
Avaliado em 24/02/2019
Fonte da avaliação: GetApp

We were having an issue fully onboarding users with our old help center. Whatfix's task list and guided walkthroughs have been instrumental in helping us more easily get users up to speed and accelerate their time to value with our product. Also, we have seen a decrease in support tickets and phone calls since the Whatfix implementation. And, although it's pretty early to say for sure, those users who have come on board after our Whatfix implementation have seemed much less likely to churn so far.

Vantagens

I actually enjoy making the walkthroughs with the Whatfix software, but perhaps the best thing about the software is the customer support staff, which is always at the ready to help with everything from the initial set up to maintenance. Rep, my support specialist, is always ready to answer via email or jump on a call to address any issue. Thanks, Rep!

Desvantagens

While I really do have to stretch to come up with anything I don't like about Whatfix, some of the analytics functionality could be more fully fleshed out to allow me to more easily hunt down issues. But, again, that's a stretch, as Rep has been there every step of the way to make sure I am aware of how Whatfix and our app are getting along.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

Tim L.
Setor: Telecomunicações
Porte da empresa: 10.001+ funcionários
Traduzido para o Português

good APP

Usado Semanal durante Avaliação gratuita
Avaliado em 01/08/2018
Fonte da avaliação: GetApp

Vantagens

Whatfix is a very good software and it is easy to use and help guide the customer step by step to resolve their concerns.

Desvantagens

The price is a little high. It is lack of analytical features. Some features is not easy to configure.

Detalhamento da qualificação

Praticidade

Probabilidade de recomendação: 6.0/10

Hal R.
Setor: Software
Porte da empresa: 51-200 funcionários
Traduzido para o Português

Whatflow flows implementation in a special education web based product

Avaliado em 15/07/2016
Fonte da avaliação: GetApp

Frontline provides special education solution services to thousands of school districts nation wide and abroad. The business need for interactive flows in our case is primarily to reduce customer calls and provide self-help instruction while simultaneously allowing the customer to complete their work. While use of the Whatfix product is still in its infancy (i.e. initial rollout was a pilot with a few districts and two products), we are encouraged by what we see thus far, and plan to implement the feature across a wider spectrum of products and thus make it available to more end-users.

Vantagens

Implementing the required java code into our application we found to be relatively easy (i.e. needs hours not days or weeks). When and if needed, their team is extremely technical where java, java scripting, html and related technologies are concerned. The Whatfix documentation made available via the Internet is also very good. Moreover, the Whatfix customer support is also very good and we found them to be extremely flexible when organizing meetings, especially given the time zone difference. Their software interface to create the flows is also easy to use and largely intuitive.

Desvantagens

Flows must be exported in their entirety and we have requested that an option be provided to export only those flows that are desired at a particular time so as to avoid having to overwrite files and/or download large file sets. Once a flow is created and if it consists of many steps, should there be a need to edit one or more steps, depending on the nature of the edit it can be a bit time consuming.

Traduzido para o Português

Resposta do Quicko Technosoft Labs PVT LTD

Thanks for the review, Hal.

We are working towards building the framework for selective actions on the flows, which should be released soon.

As per your feedback, our UX team is currently improving the editing experience.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Iziar R.
Setor: Software
Porte da empresa: 13-50 funcionários
Traduzido para o Português

Help your customers understand your platform

Usado Diariamente durante 6 a 12 meses
Avaliado em 29/01/2018
Fonte da avaliação: GetApp

Vantagens

This application is really easy to use for you and your clients. Since we created a platform with so much content in TravelContact, Whatfix helps our customers know every detail we offer.
Now our clients, such as travel advisors, agencies, DMC have two different tools to make life easier for them.

On the other hand Whatfix´s support team has been impressive, they have solved every doubt or inconvenience that we have presented throughout the process.

Desvantagens

We would like the information inside the Whatfix platform to have different views, since they use very large boxes that take up a lot of space on the screen. This doesn't allows you to see all the content when you have created many flows.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

Recomendação do usuário
9,1/10
Baseado em 57 usuários
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Preço do Whatfix

Preço do Whatfix

A partir de
N/A
Teste Grátis
Assinatura
Relação qualidade/preço
Relação qualidade/preço
4,6/5
Baseado em 57 usuários
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Recursos do Whatfix

Recursos do Whatfix

API
Acompanhamento de atividades
Banco de dados do cliente
Campos personalizados
Criação de relatórios personalizável
Dados em tempo real
Gestão de calendários
Imagem de marca personalizável
Importação/exportação de dados
Integração de CRM
Integração de e-mail
Integração de redes sociais
Integração de terceiros
Lembretes
Modelos personalizáveis
Notificações automáticas
Pagamentos eletrônicos
Painel de atividades
Questionários e feedback
Relatórios e estatística
Recursos
4,6/5
Baseado em 57 usuários
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Categorias

Vídeos e Tutoriais

Vídeos e Tutoriais

Perguntas frequentes sobre o Whatfix

Perguntas frequentes sobre o Whatfix

Abaixo estão algumas perguntas frequentes sobre o Whatfix.

P: Que tipo de planos o Whatfix oferece?

O Whatfix oferece os seguintes planos de pagamento:

Modelo de preços: Assinatura

Teste Grátis: Disponível

P: Quais são os principais recursos do Whatfix?

Não temos informações sobre os recursos do Whatfix.

P: Quem costuma usar o Whatfix?

Os clientes habituais do Whatfix são:

Grandes empresas, Empresas de médio porte, Sem fins lucrativos, Administrações públicas, Pequenas empresas

P: Em que idioma o Whatfix está?

O Whatfix está nos seguintes idiomas:

Árabe, Chinês (simplificado), Chinês (tradicional), Inglês, Francês, Alemão, Hebreu, Irlandês, Italiano, Japonês, Português, Russo, Espanhol

P: Que tipo de planos o Whatfix oferece?

O Whatfix tem os seguintes planos de preços:

Assinatura

P: O Whatfix é compatível com disponíveis móveis?

O Whatfix é compatível com os seguintes dispositivos:

Android

P: O Whatfix se integra com quais outros aplicativos?

O Whatfix se integra com os seguintes aplicativos:

Atlassian Confluence, Bullhorn, Freshdesk, Google Analytics, JIRA, Mixpanel, Moodle, Okta, Salesforce Sales Cloud, Zendesk

P: Que nível de suporte o Whatfix oferece?

O Whatfix oferece as seguintes opções de suporte:

FAQs, Base de conhecimento, Suporte online, Suporte por telefone, Tutoriais em vídeo