Smartsupp Live Chat
O Smartsupp é um bate-papo gratuito em tempo real com registro de visitantes.
4,7 /5 (226 avaliações) Escreva uma avaliação!Resumo do Smartsupp Live Chat
O que é o Smartsupp Live Chat?
O bate-papo ao vivo do Smartsupp permite iniciar uma conversa pessoal com os visitantes do site e transformá-los em clientes satisfeitos.
O Smartsupp é um dos mais populares bate-papos ao vivo, com 54.000 usuários ativos em todo o mundo. Aproveite os recursos avançados, como mensagens automáticas, gravação de visitantes ou estatísticas detalhadas.
Seus clientes estão navegando no seu site agora. Crie uma conta GRATUITA PARA SEMPRE e comece a conversar com eles hoje.
Resumo do Smartsupp Live Chat
Preços
Opções de preços
Recursos do Smartsupp Live Chat
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Smartsupp Live Chat - Avaliações
Smartsupp Live Chat - Avaliações
GREAT WEB CHAT
We have been with them for 2 years and the service satisfies us.
3 in 1 program - it's great if it's possible with you
The program is well-worked intuitive as well as simple to use and in settings, anyone who has ever been in contact with these types of programs will be able to handle it without any problem. However, I would like to ask you about the possibilities and future integration in this program ????. That is why I will ask the question as in the title of the opinion. Is it possible for Smartsupp live chat to have additional calling options, e.g. callpage.io, we also have it in use, and pop-up messages, now marketing number 1, it works well with us. That is why we would like to have such a platform so that everything is in one place so as not to litter the website and not slow down the operation on the web. ??
Cost effective?
the customer does not know if I am responding
while a customer writes I understand it from the three dots that flash. But when I write, the client is not warned and often abandons the conversation
When visitors come to my website, no popup notification, only voice notification
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GREAT WEB CHAT
Vantagens
Low prices, good customer support, video recording on the site.
Desvantagens
Missing the possibility to send attachments or more integration with the cms (example prestashop)
Resposta do Smartsupp
Hello, Luca, thanks a lot for your review. We are glad you have been with us for 2 years now and we hear your concerns.
The file-sharing option will be ready in the new chat widget, which should be out this month. You can read more about what new chat widget brings here: www.smartsupp.com/blog/new-smartsupp-widget/
We became an official partner of prestashop and the integration is available. You can find it here: https://www.smartsupp.com/help/#integrations
All the best, Michaela
O Smartsupp é um bate-papo gratuito em tempo real com registro de visitantes.
3 in 1 program - it's great if it's possible with you
The program is well-worked intuitive as well as simple to use and in settings, anyone who has ever been in contact with these types of programs will be able to handle it without any problem. However, I would like to ask you about the possibilities and future integration in this program ????. That is why I will ask the question as in the title of the opinion. Is it possible for Smartsupp live chat to have additional calling options, e.g. callpage.io, we also have it in use, and pop-up messages, now marketing number 1, it works well with us. That is why we would like to have such a platform so that everything is in one place so as not to litter the website and not slow down the operation on the web. ??
Vantagens
I like statistics, customer search image, it gives us the opportunity to improve our ads and in particular the information that the customer needs about a given production so that he can read in detail and know what he is buying.
Desvantagens
Everything is fine and I have no objections to the program and its work.
Resposta do Smartsupp
Hello, Krystian, thank you very much for your positive review!
Currently we are not planning to add any calling options to Smartsupp, because we believe you are able to help your customers more effectively via chat, using screenshots and links.
Regarding the pop-up messages, you can use our automatic messages: https://www.smartsupp.com/help/automatic-messages/.
Currently, they open the whole chat window, but in the new chat widget they will show up as pop-up messages, you can see the example in this article and read some more about the new widget: https://www.smartsupp.com/blog/new-smartsupp-widget/
All the best, Michaela
O Smartsupp é um bate-papo gratuito em tempo real com registro de visitantes.
Cost effective?
Vantagens
the setup is quite easy and the dashboard is intuitive.
Desvantagens
120 dollars a year is still quite a cost
O Smartsupp é um bate-papo gratuito em tempo real com registro de visitantes.
the customer does not know if I am responding
while a customer writes I understand it from the three dots that flash. But when I write, the client is not warned and often abandons the conversation
Vantagens
simplicity, price, application on smartphone
Desvantagens
customers leave quickly.
if I can't answer and the customer leaves, he doesn't leave the email or phone to be contacted
Resposta do Smartsupp
Thank you very much for your review!
You can solve the problem with missing customer contact info by setting a pre-chat form here https://www.smartsupp.com/app/settings/chatbox/options (screenshot: http://prntscr.com/pjxvcz ).
Also, the customers are able to see you are writing, but the do not see any activity if you are deleting text or making a pause to think for a bit. That is why we recomend writing shorter and quick answers, so that the customer knows you are there.
If you have any other unclarities or problems, let us know at [email protected] We're always happy to help :)
O Smartsupp é um bate-papo gratuito em tempo real com registro de visitantes.
When visitors come to my website, no popup notification, only voice notification
Vantagens
It is easy to use, UI design is nice.
Customized auto-messsage reply is super convenient.
Desvantagens
When visitors come to my website, no popup notification, only voice notification, so I have to salways wear my earphone.
Resposta do Smartsupp
Hello, Frank! Thank you for the review, we are glad you find Smartsupp easy to use :)
Desktop notifications are often an issue, because every browser has different settings. You can find a guide on how to activate them in our Help section here https://www.smartsupp.com/help/desktop-notifications/. Hope you find this information useful.
All the best,
Michaela from Smartsupp
O Smartsupp é um bate-papo gratuito em tempo real com registro de visitantes.
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Preço do Smartsupp Live Chat
Preço do Smartsupp Live Chat
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Recursos do Smartsupp Live Chat
Recursos do Smartsupp Live Chat
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Categorias
Categorias
Perguntas frequentes sobre o Smartsupp Live Chat
Perguntas frequentes sobre o Smartsupp Live Chat
Abaixo estão algumas perguntas frequentes sobre o Smartsupp Live Chat.
P: Que tipo de planos o Smartsupp Live Chat oferece?
O Smartsupp Live Chat oferece os seguintes planos de pagamento:
A partir de: US$ 0,00/mês
Modelo de preços: Gratuito, Assinatura
Teste Grátis: Disponível
P: Quais são os principais recursos do Smartsupp Live Chat?
Não temos informações sobre os recursos do Smartsupp Live Chat.
P: Quem costuma usar o Smartsupp Live Chat?
Os clientes habituais do Smartsupp Live Chat são:
Pequenas empresas, Grandes empresas, Administrações públicas, Sem fins lucrativos, Autônomos, Empresas de médio porte
P: Em que idioma o Smartsupp Live Chat está?
O Smartsupp Live Chat está nos seguintes idiomas:
Alemão, Checo, Danês, Espanhol, Francês, Holandês, Húngaro, Inglês, Italiano, Polonês, Russo
P: Que tipo de planos o Smartsupp Live Chat oferece?
O Smartsupp Live Chat tem os seguintes planos de preços:
Gratuito, Assinatura
P: O Smartsupp Live Chat é compatível com disponíveis móveis?
O Smartsupp Live Chat é compatível com os seguintes dispositivos:
Android, iPhone, iPad
P: O Smartsupp Live Chat se integra com quais outros aplicativos?
O Smartsupp Live Chat se integra com os seguintes aplicativos:
BigCommerce, Joomla, Logicbox, SITE123, Shopify, Unbounce, Weebly, Wix, Wordpress, iPresso
P: Que nível de suporte o Smartsupp Live Chat oferece?
O Smartsupp Live Chat oferece as seguintes opções de suporte:
Suporte online, FAQs, Base de conhecimento
We have been with them for 2 years and the service satisfies us.