Smartsupp Live Chat
O Smartsupp é um bate-papo gratuito em tempo real com registro de visitantes.
4.7/5 (193 avaliações)Resumo do Smartsupp Live Chat
O que é o Smartsupp Live Chat?
O bate-papo ao vivo do Smartsupp permite iniciar uma conversa pessoal com os visitantes do site e transformá-los em clientes satisfeitos.
O Smartsupp é um dos mais populares bate-papos ao vivo, com 54.000 usuários ativos em todo o mundo. Aproveite os recursos avançados, como mensagens automáticas, gravação de visitantes ou estatísticas detalhadas.
Seus clientes estão navegando no seu site agora. Crie uma conta GRATUITA PARA SEMPRE e comece a conversar com eles hoje.
Resumo do Smartsupp Live Chat
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Smartsupp Live Chat - Avaliações
Smartsupp Live Chat - Avaliações
GREAT WEB CHAT
We have been with them for 2 years and the service satisfies us.
Need to improve when clients are online
the customer does not know if I am responding
while a customer writes I understand it from the three dots that flash. But when I write, the client is not warned and often abandons the conversation
satisfied, fulfilled expectations
good benefit, many extra orders
Easy to Use - Check. Engaging for Customers - Check. Great Customer Service - Check!
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GREAT WEB CHAT
Vantagens
Low prices, good customer support, video recording on the site.
Desvantagens
Missing the possibility to send attachments or more integration with the cms (example prestashop)
Resposta do Smartsupp
Hello, Luca, thanks a lot for your review. We are glad you have been with us for 2 years now and we hear your concerns.
The file-sharing option will be ready in the new chat widget, which should be out this month. You can read more about what new chat widget brings here: www.smartsupp.com/blog/new-smartsupp-widget/
We became an official partner of prestashop and the integration is available. You can find it here: https://www.smartsupp.com/help/#integrations
All the best, Michaela
O Smartsupp é um bate-papo gratuito em tempo real com registro de visitantes.
Need to improve when clients are online
Vantagens
Easy to use, I love the app, multy language
Desvantagens
We have lost conversations beacuse the sistem does not inform well what a cliente is there.
I have to activate the app on my phone and then I am informed when a client is there.
There is no warning for the client that in a few moment we will help them, so they leave in less than 2 minutes.
The sound warning is no good, since we ue computers that dont have speaker. we need something that poo up or flashes so we can see tehre is a client there.
Resposta do Smartsupp
Hi, Francisco, thank you for your review, we really appreciate it.
There might be a few reasons why you don't get the desktop notifications when a visitor writes you. Try looking in our manual on how to enable desktop notifications here https://www.smartsupp.com/help/desktop-notifications/. Otherwise, feel free to ask us for help at [email protected]
Your Smartsupp team
O Smartsupp é um bate-papo gratuito em tempo real com registro de visitantes.
the customer does not know if I am responding
while a customer writes I understand it from the three dots that flash. But when I write, the client is not warned and often abandons the conversation
Vantagens
simplicity, price, application on smartphone
Desvantagens
customers leave quickly.
if I can't answer and the customer leaves, he doesn't leave the email or phone to be contacted
Resposta do Smartsupp
Thank you very much for your review!
You can solve the problem with missing customer contact info by setting a pre-chat form here https://www.smartsupp.com/app/settings/chatbox/options (screenshot: http://prntscr.com/pjxvcz ).
Also, the customers are able to see you are writing, but the do not see any activity if you are deleting text or making a pause to think for a bit. That is why we recomend writing shorter and quick answers, so that the customer knows you are there.
If you have any other unclarities or problems, let us know at [email protected] We're always happy to help :)
O Smartsupp é um bate-papo gratuito em tempo real com registro de visitantes.
satisfied, fulfilled expectations
good benefit, many extra orders
Vantagens
set automatic chat program start on and off (time)
Desvantagens
need to have 2 tabs open in your browser
Resposta do Smartsupp
Hello, Peter, thank you for your review! We are glad we are fulfilling your expectations.
If you are working from two different tabs, because you use Smartsupp on two different websites and it is bothering you, you can put both websites under one account and work from one dashboard. Our support team will be happy to show you how to do it, just write us at [email protected]
All the best, Michaela
O Smartsupp é um bate-papo gratuito em tempo real com registro de visitantes.
Easy to Use - Check. Engaging for Customers - Check. Great Customer Service - Check!
Vantagens
It is incredibly easy to use. Our customers use the chat feature when we are on, they use it when we are not on. And, because they automatically get a message telling them we will get back to them in a timely manner, they have the confidence that they are heard and their answers responded to. I can't say enough good things about Smartsupp!
Desvantagens
Honestly, nothing. They have made a software that is incredibly easy to use and is customer-centric.
Resposta do Smartsupp
Thank you for your review, Holly! We are happy to see that you are satisfied with Smartsupp. All the best, Smartsupp team
O Smartsupp é um bate-papo gratuito em tempo real com registro de visitantes.
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Preço do Smartsupp Live Chat
Preço do Smartsupp Live Chat
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Recursos do Smartsupp Live Chat
Recursos do Smartsupp Live Chat
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Categorias
Categorias
Perguntas frequentes sobre o Smartsupp Live Chat
Perguntas frequentes sobre o Smartsupp Live Chat
Abaixo estão algumas perguntas frequentes sobre o Smartsupp Live Chat.
P: Que tipo de planos o Smartsupp Live Chat oferece?
O Smartsupp Live Chat oferece os seguintes planos de pagamento:
A partir de: US$ 0,00/mês
Modelo de preços: Gratuito, Assinatura
Teste Grátis: Disponível
P: Quais são os principais recursos do Smartsupp Live Chat?
Não temos informações sobre os recursos do Smartsupp Live Chat.
P: Quem costuma usar o Smartsupp Live Chat?
Os clientes habituais do Smartsupp Live Chat são:
Autônomos, Grandes empresas, Empresas de médio porte, Sem fins lucrativos, Administrações públicas, Pequenas empresas
P: Em que idioma o Smartsupp Live Chat está?
O Smartsupp Live Chat está nos seguintes idiomas:
Checo, Danês, Holandês, Inglês, Francês, Alemão, Húngaro, Italiano, Polonês, Russo, Espanhol
P: Que tipo de planos o Smartsupp Live Chat oferece?
O Smartsupp Live Chat tem os seguintes planos de preços:
Gratuito, Assinatura
P: O Smartsupp Live Chat é compatível com disponíveis móveis?
O Smartsupp Live Chat é compatível com os seguintes dispositivos:
Android, iPhone, iPad
P: O Smartsupp Live Chat se integra com quais outros aplicativos?
O Smartsupp Live Chat se integra com os seguintes aplicativos:
BigCommerce, Joomla, Logicbox, SITE123, Shopify, Unbounce, Weebly, Wix, Wordpress, iPresso
P: Que nível de suporte o Smartsupp Live Chat oferece?
O Smartsupp Live Chat oferece as seguintes opções de suporte:
FAQs, Base de conhecimento, Suporte online
We have been with them for 2 years and the service satisfies us.