Smartsupp Live Chat

Smartsupp Live Chat

O Smartsupp é um bate-papo gratuito em tempo real com registro de visitantes.

4.7/5 (185 avaliações)

Resumo do Smartsupp Live Chat

O que é o Smartsupp Live Chat?

O bate-papo ao vivo do Smartsupp permite iniciar uma conversa pessoal com os visitantes do site e transformá-los em clientes satisfeitos. O Smartsupp é um dos mais populares bate-papos ao vivo, com 54.000 usuários ativos em todo o mundo. Aproveite os recursos avançados, como mensagens automáticas, gravação de visitantes ou estatísticas detalhadas. Seus clientes estão navegando no seu site agora. Crie uma conta GRATUITA PARA SEMPRE e comece a conversar com eles hoje.

Resumo do Smartsupp Live Chat

Preços

A partir de
US$ 0,00/mês

Opções de preços

Teste Grátis
Gratuito
Assinatura
Relação qualidade/preço

Recursos do Smartsupp Live Chat

Dispositivos
Porte da empresa
P M G
Mercados
Ásia, Austrália, Brasil, Canadá, China e outros 5, Europa, Alemanha, Índia, Japão, América Latina
Idiomas
Checo, Danês, Holandês, Inglês, Francês e outros 6, Alemão, Húngaro, Italiano, Polonês, Russo, Espanhol

Capturas de tela

Captura de tela do Smartsupp Live Chat: Smartsupp dashboard conversation
Captura de tela do Smartsupp Live Chat: Smartsupp dashboard conversation Captura de tela do Smartsupp Live Chat: Smartsupp visitor list Captura de tela do Smartsupp Live Chat: Smartsupp chat widget Captura de tela do Smartsupp Live Chat: Smartsupp mobile apps

Smartsupp Live Chat - Avaliações

Smartsupp Live Chat - Avaliações

Classificação geral
4.7
/
5 185 avaliações
Excelente
138

Muito bom
43

Regular
4

Ruim
0

Péssimo
0

Relação qualidade/preço
4.6
Recursos
4.4
Praticidade
4.8
Suporte ao cliente
4.7
98% dos usuários recomendam este app
Krystian P.

3 in 1 program - it's great if it's possible with you

The program is well-worked intuitive as well as simple to use and in settings, anyone who has ever been in contact with these types of programs will be able to handle it without any problem. However, I would like to ask you about the possibilities and future integration in this program ????. That is why I will ask the question as in the title of the opinion. Is it possible for Smartsupp live chat to have additional calling options, e.g. callpage.io, we also have it in use, and pop-up messages, now marketing number 1, it works well with us. That is why we would like to have such a platform so that everything is in one place so as not to litter the website and not slow down the operation on the web. ??


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Andrej P.

Decent tool for online chatting


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German T.

My Review

It makes easy to capture visitor's interest and make buy or come to the store. With the auto-messages its even easier. Its very good and best than the other softwares.


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Luca N.

GREAT WEB CHAT

We have been with them for 2 years and the service satisfies us.


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Thomas C.

unwanted horizontal scrolls & capability of hiding user photo if needed & miss chat or offline...

...some horizontal scroll bars, down my smart supp panel, appeared here since a couple of weeks ago. while zoom of explorer is 100% they are there, and a part of panel goes out of monitor. it was not like this before. i think previous DIV settings were correct.


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Krystian P.
Setor: Fabricação de ferrovias
Porte da empresa: 13-50 funcionários
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3 in 1 program - it's great if it's possible with you

Usado Semanal durante Mais de um ano
Avaliado em 08/09/2019
Fonte da avaliação: Capterra

The program is well-worked intuitive as well as simple to use and in settings, anyone who has ever been in contact with these types of programs will be able to handle it without any problem. However, I would like to ask you about the possibilities and future integration in this program ????. That is why I will ask the question as in the title of the opinion. Is it possible for Smartsupp live chat to have additional calling options, e.g. callpage.io, we also have it in use, and pop-up messages, now marketing number 1, it works well with us. That is why we would like to have such a platform so that everything is in one place so as not to litter the website and not slow down the operation on the web. ??

Vantagens

I like statistics, customer search image, it gives us the opportunity to improve our ads and in particular the information that the customer needs about a given production so that he can read in detail and know what he is buying.

Desvantagens

Everything is fine and I have no objections to the program and its work.

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Resposta do Smartsupp

Hello, Krystian, thank you very much for your positive review!

Currently we are not planning to add any calling options to Smartsupp, because we believe you are able to help your customers more effectively via chat, using screenshots and links.

Regarding the pop-up messages, you can use our automatic messages: https://www.smartsupp.com/help/automatic-messages/.
Currently, they open the whole chat window, but in the new chat widget they will show up as pop-up messages, you can see the example in this article and read some more about the new widget: https://www.smartsupp.com/blog/new-smartsupp-widget/

All the best, Michaela

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

Andrej P.
Setor: Saúde, bem-estar e condicionamento físico
Porte da empresa: 2-10 funcionários
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Decent tool for online chatting

Usado Diariamente durante Mais de dois anos
Avaliado em 22/08/2019
Fonte da avaliação: Capterra

Vantagens

Simplicity and UX is exactly what I like about this software. We have been using this SW for more than two years in our eshop application. We have tried thoroughly several other well known tools for chatting and must admit, we have ended everytime with Smartsupp. It has clean and intuitive dashboard - and what I like the most, if offline, you get the email notification ( of course this is nothing exeptional :-) but with complete and comprehensive visitor`s history - what pages had visitor visited, what time, for how long - so it records and tracks visitor mouse movements - and all these packed in pleasant email design layout. Good pricing structure ! Smartsupp has also integrated the option of video recording of visitors. It is definitely worth trying and for sure using.

Desvantagens

I would love to have facebook messenger being integrated into the chatting tool - but as I have already learned - this is comming soon, so finger UP! And perhaps more options for for screen widget icons - people like to play - so why not offer them nice and colorful widget icon options :-)

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Resposta do Smartsupp

Hello, Andrej, thank you very much for your positive review!
Yes, we are working on facebook messenger being integrated into the chatting tool, stay tuned for that.
Your suggestion for different widget icons is interesting and definitely one we will consider.

All the best, Michaela

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

German T.
Setor: Hardware
Porte da empresa: 2-10 funcionários
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My Review

Usado Diariamente durante 1 a 5 meses
Avaliado em 05/08/2019
Fonte da avaliação: Capterra

It makes easy to capture visitor's interest and make buy or come to the store. With the auto-messages its even easier. Its very good and best than the other softwares.

Vantagens

Small but very striking chat box, wich allows users to properly navegate the web. Others have a bigger chat box wich makes dificult using buttons.
Easy to use web dashboard, with sounds and alerts wich help, even in the free option.
Very good in every way.

Desvantagens

Dont have (yet) facebook integration.
Pricing makes a dificult pro election, not because it is expensive, its just because its a lot of money in my country.
Not further cons, its a very complete software, very easy to use.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

Luca N.
Setor: Mobiliário
Porte da empresa: 2-10 funcionários
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GREAT WEB CHAT

Usado Diariamente durante Mais de um ano
Avaliado em 04/10/2019
Fonte da avaliação: Capterra

We have been with them for 2 years and the service satisfies us.

Vantagens

Low prices, good customer support, video recording on the site.

Desvantagens

Missing the possibility to send attachments or more integration with the cms (example prestashop)

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Resposta do Smartsupp

Hello, Luca, thanks a lot for your review. We are glad you have been with us for 2 years now and we hear your concerns.
The file-sharing option will be ready in the new chat widget, which should be out this month. You can read more about what new chat widget brings here: www.smartsupp.com/blog/new-smartsupp-widget/
We became an official partner of prestashop and the integration is available. You can find it here: https://www.smartsupp.com/help/#integrations

All the best, Michaela

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 8.0/10

Thomas C.
Setor: Fabricação elétrica/eletrônica
Porte da empresa: Profissional autônomo
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unwanted horizontal scrolls & capability of hiding user photo if needed & miss chat or offline messa

Usado Diariamente durante Mais de dois anos
Avaliado em 09/08/2019
Fonte da avaliação: Capterra

...some horizontal scroll bars, down my smart supp panel, appeared here since a couple of weeks ago. while zoom of explorer is 100% they are there, and a part of panel goes out of monitor. it was not like this before. i think previous DIV settings were correct.

Vantagens

the whole software is nice.... miss chat and offline messages of customers are nice too, but...

Desvantagens

i prefer when i miss a chat, or get offline message, that message to Email me to my Gmail account, or get an SMS based on the missed chat, or offline chat, which takes me back to the computer to consider customers. there is another problem, with alerts and alarm voices. they does not work on my cellphone at all. its ASUS ZD551K... ANDROID 5 ... i think it would be nice to use MIDI format, or make alert sounds through functions over every device, instead of a MP3 format to play on it. also, it needed to hide my photo over panel, some times. at least over my own monitor. and finally, i should suggest ...

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

Recomendação do usuário
9/10
Baseado em 185 usuários
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Preço do Smartsupp Live Chat

Preço do Smartsupp Live Chat

A partir de
US$ 0,00/mês
Teste Grátis
Gratuito
Assinatura
Relação qualidade/preço
Relação qualidade/preço
4.6/5
Baseado em 185 usuários
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Recursos do Smartsupp Live Chat

Recursos do Smartsupp Live Chat

API
Bate-papo
Comunicação multicanal
Gerenciamento de tickets de suporte
Gestão da base de conhecimento
Gestão do fluxo de trabalho
Histórico de contatos
Imagem de marca personalizável
Integração de CRM
Integração de e-mail
Integração de redes sociais
Integração de terceiros
Mensagens instantâneas
Monitoramento
Monitoramento em tempo real
Notificações automáticas
Painel de atividades
Priorizar
Questionários e feedback
Relatórios e estatística
Recursos
4.4/5
Baseado em 185 usuários
Compare as alternativas por avaliações dos recursos
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Categorias

Perguntas frequentes sobre o Smartsupp Live Chat

Perguntas frequentes sobre o Smartsupp Live Chat

Abaixo estão algumas perguntas frequentes sobre o Smartsupp Live Chat.

P: Que tipo de planos o Smartsupp Live Chat oferece?

O Smartsupp Live Chat oferece os seguintes planos de pagamento:

A partir de: US$ 0,00/mês

Modelo de preços: Gratuito, Assinatura

Teste Grátis: Disponível

P: Quais são os principais recursos do Smartsupp Live Chat?

Não temos informações sobre os recursos do Smartsupp Live Chat.

P: Quem costuma usar o Smartsupp Live Chat?

Os clientes habituais do Smartsupp Live Chat são:

Autônomos, Grandes empresas, Empresas de médio porte, Sem fins lucrativos, Administrações públicas, Pequenas empresas

P: Em que idioma o Smartsupp Live Chat está?

O Smartsupp Live Chat está nos seguintes idiomas:

Checo, Danês, Holandês, Inglês, Francês, Alemão, Húngaro, Italiano, Polonês, Russo, Espanhol

P: Que tipo de planos o Smartsupp Live Chat oferece?

O Smartsupp Live Chat tem os seguintes planos de preços:

Gratuito, Assinatura

P: O Smartsupp Live Chat é compatível com disponíveis móveis?

O Smartsupp Live Chat é compatível com os seguintes dispositivos:

Android, iPhone, iPad

P: O Smartsupp Live Chat se integra com quais outros aplicativos?

O Smartsupp Live Chat se integra com os seguintes aplicativos:

BigCommerce, Joomla, Logicbox, SITE123, Shopify, Unbounce, Weebly, Wix, Wordpress, iPresso

P: Que nível de suporte o Smartsupp Live Chat oferece?

O Smartsupp Live Chat oferece as seguintes opções de suporte:

FAQs, Base de conhecimento, Suporte online