Smartsupp
Smartsupp
Sobre o Smartsupp
O bate-papo ao vivo do Smartsupp permite iniciar uma conversa pessoal com os visitantes do site e transformá-los em clientes satisfeitos.
O Smartsupp é um dos mais populares bate-papos ao vivo, com 54.000 usuários ativos em todo o mundo. Aproveite os recursos avançados, como mensagens automáticas, gravação de visitantes ou estatísticas detalhadas.
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Avaliações
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Ajude os compradores de software! As avaliações de programas ajudam outras pessoas a tomarem melhores decisões.
- Setor: Veterinária
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Best product
Avaliado em 16/02/2023
I'm pleased. I like. I use it lightly. It does its job.We want ChatGPT to be the best.
I'm pleased. I like. I use it lightly. It does its job.We want ChatGPT to be the best.
Vantagens
A chat that does the job it was created for. I have a small to medium business that uses the software very well
Desvantagens
It's not working very well with the user ID on my site. It confuses user names, phone numbers or the like.
- Setor: Bens de consumo
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Probabilidade de recomendação 9.0 /10
Good software, but the pricing structure does not always apply to us
Avaliado em 06/03/2023
We are happy the way it works.. Not much to complain
We are happy the way it works.. Not much to complain
Vantagens
Pretty simple to use. You get the necessary steps quickly.
Desvantagens
A renewed Magento Module would be nice, as it would help people to use it without trying to implement code into CMS
Razões para mudar para o Smartsupp
The free version got us started and later on, we decided to switch to the pay version when we needed more flexibility
- Setor: Transporte marítimo
- Porte da empresa: 11 - 50 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 0.0 /10
Unreliable
Avaliado em 28/10/2020
Great when it works
Constant uncommunicated changes to how stuff works
Great when it works
Constant uncommunicated changes to how stuff works
Vantagens
Imagine, that you open your website one day and the chat has changed.
The functionalities have changed, so that everything works different.
The email notifications have changed and are sent from a different email address. You lose a couple of days until you realize what has happened.
Smartsupp has changed stuff in the past without notice, but in Oct 2020, they just replaced the whole product for a clone of the competition without any warning.
The fact that you can't rely on anything is the main issue. Otherwise, the price is affordable and if you don't need support (a bot would probably do a better job of helping with anything).
If you don't like an unreliable product without efficient support, look elsewhere.
Desvantagens
Unreliable
Rigid and hard to adjust behavior
- Setor: Fabricação de ferrovias
- Porte da empresa: 11 - 50 funcionários
- Usado Semanal durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
3 in 1 program - it's great if it's possible with you
Avaliado em 08/09/2019
The program is well-worked intuitive as well as simple to use and in settings, anyone who has ever...
The program is well-worked intuitive as well as simple to use and in settings, anyone who has ever been in contact with these types of programs will be able to handle it without any problem. However, I would like to ask you about the possibilities and future integration in this program ????. That is why I will ask the question as in the title of the opinion. Is it possible for Smartsupp live chat to have additional calling options, e.g. callpage.io, we also have it in use, and pop-up messages, now marketing number 1, it works well with us. That is why we would like to have such a platform so that everything is in one place so as not to litter the website and not slow down the operation on the web. ??
Vantagens
I like statistics, customer search image, it gives us the opportunity to improve our ads and in particular the information that the customer needs about a given production so that he can read in detail and know what he is buying.
Desvantagens
Everything is fine and I have no objections to the program and its work.
Alternativas consideradas
CallPageRazões para escolher o Smartsupp
There were no such options as in the smartchatSoftware anterior
LiveChatRazões para mudar para o Smartsupp
I have them all and we use them all, that's why integration or creating a 3 in 1 system is an idea for the future, we would love to use it and it would certainly be a perfect solution for all users.Resposta do Smartsupp
Hello, Krystian, thank you very much for your positive review!
Currently we are not planning to add any calling options to Smartsupp, because we believe you are able to help your customers more effectively via chat, using screenshots and links.
Regarding the pop-up messages, you can use our automatic messages: https://www.smartsupp.com/help/automatic-messages/.
Currently, they open the whole chat window, but in the new chat widget they will show up as pop-up messages, you can see the example in this article and read some more about the new widget: https://www.smartsupp.com/blog/new-smartsupp-widget/
All the best, Michaela
- Setor: Aparelhos médicos
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante Mais de um ano
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Very useful for reporting and analytics, overall great experience when compared to competition
Avaliado em 15/03/2021
I am using it for 3 years on different web sites and I am very satisfied with the features. It does...
I am using it for 3 years on different web sites and I am very satisfied with the features. It does everything I need and even more.
Vantagens
Definitely the most useful feature is the reporting and analytics possibilities of video recordings. The product is very easy to use both in the web app and smartphone app. Also, the chatbot feature and text shortcuts are very useful. Deployment of the service is super easy. There is even a wordpress plugin available.
Desvantagens
I would appreciate having the possibility to customize the chat widget more, so we can stand out of the competition who uses the same service.
Perguntas frequentes sobre o Smartsupp
Abaixo estão algumas perguntas frequentes sobre o Smartsupp.P: Que tipo de planos o Smartsupp oferece?
O Smartsupp oferece os seguintes planos de pagamento:
- A partir de: 14,00 US$/mês
- Modelo de preços: Versão gratuita, Assinatura
- Avaliação gratuita: Disponível
P: Quem costuma usar o Smartsupp?
Os clientes habituais do Smartsupp são:
Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000
P: Em que idioma o Smartsupp está?
O Smartsupp está nos seguintes idiomas:
alemão, checo, dinamarquês, espanhol, francês, húngaro, inglês, italiano, neerlandês, polaco, russo
P: O Smartsupp é compatível com dispositivos móveis?
O Smartsupp é compatível com os seguintes dispositivos:
Android (celular), iPhone (celular), iPad (tablet)
P: O Smartsupp se integra com quais outros aplicativos?
O Smartsupp se integra com os seguintes aplicativos:
Adobe Commerce, BigCommerce, CS-Cart Store Builder, Drupal, Google Analytics 360, Instapage, Jimdo, Joomla, Lightspeed Retail, OpenCart, PrestaShop, QuickSilk, Shopify, Shoplo, Squarespace, Unbounce, Weebly, Wix, WiziShop, WooCommerce, WordPress
P: Que nível de suporte o Smartsupp oferece?
O Smartsupp oferece as seguintes opções de suporte:
Email/Help Desk, FAQs/Fórum, Base de conhecimento, Bate-papo
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