Nicereply

Pesquisa de satisfação do cliente, Net Promoter Score e CES 2.0.

4,7 /5 (266 avaliações) Escreva uma avaliação!

Resumo do Nicereply

O que é o Nicereply?

O Nicereply é um software online de pesquisa de satisfação do cliente para mensurar a satisfação do cliente (CSAT), o Net Promoter Score (NPS) e o Customer Effort Score (CES) por agente, equipe ou toda a empresa, ajudando as equipes a avaliar e melhorar a qualidade do atendimento ao cliente.

As marcas podem fazer a pergunta certa aos clientes, no momento certo, com pesquisas de um único clique com marca própria. Os usuários podem personalizar pesquisas, adicionar perguntas e escolher uma distribuição de pesquisa que atenda às suas necessidades. Colete classificações a cada interação, automaticamente após a ocorrência de um evento ou manualmente a qualquer momento.

Descubra insights sobre satisfação do cliente, fidelidade, defesa e muito mais. Preveja tendências com classificações e gráficos de CSAT, CES e NPS em tempo real. Reconheça os heróis de suporte com tabelas de classificação e detalhe as estatísticas por equipe e agente. Fique por dentro da experiência do cliente com relatórios e notificações regulares enviados diretamente para uma caixa de entrada de e-mail.

Resumo do Nicereply

Preços

A partir de
US$ 49,00/mês

Opções de preços

Teste Grátis
Assinatura
Relação qualidade/preço

Recursos do Nicereply

Dispositivos
Porte da empresa
P M G
Mercados
Estados Unidos, Canadá, Reino Unido, Austrália, China, Índia
Idiomas
Alemão, Checo, Chinês (simplificado), Chinês (tradicional), Coreano e outros 20, Danês, Espanhol, Filandês, Francês, Hebreu, Holandês, Húngaro, Indonésio, Inglês, Irlandês, Italiano, Japonês, Norueguês, Polonês, Português, Russo, Sueco, Turco, Ucraniano, Árabe

Mídias

Customer Effort Score works well on every mobile device
Collect CSAT via web browser
Net Promoter Score Survey in your email
Real-time Net Promoter Score ratings
Rating value and comment push to you help desk/crm
Chose the right way to measure customer satisfaction
Integrate with Salesforce
Collect ratings with every interaction, automatically after an event occurs, or manually
Stay on top of customer experience with regular reports and notifications delivered directly to an email inbox
Nicereply - Vídeo Captura de tela do Nicereply: Customer Effort Score works well on every mobile device Captura de tela do Nicereply: Collect CSAT via web browser Captura de tela do Nicereply: Net Promoter Score Survey in your email Captura de tela do Nicereply: Real-time Net Promoter Score ratings Captura de tela do Nicereply: Rating value and comment push to you help desk/crm Captura de tela do Nicereply: Chose the right way to measure customer satisfaction Captura de tela do Nicereply: Integrate with Salesforce Captura de tela do Nicereply: Collect ratings with every interaction, automatically after an event occurs, or manually Captura de tela do Nicereply: Stay on top of customer experience with regular reports and notifications delivered directly to an email inbox

Nicereply - Avaliações

Nicereply - Avaliações

Classificação geral
4,7
/
5
Excelente
204

Muito bom
57

Regular
3

Ruim
2

Péssimo
0

Relação qualidade/preço
4,7
Recursos
4,6
Praticidade
4,7
Suporte ao cliente
4,7
98% dos usuários recomendam este app
Zach S.

Nicereply does exactly what it needs too: deliver ratings and statements from email Customers.

Nicereply provides our team with an immediate understanding of a customer's view of their service. It also allows us to keep our eye on any customers that require additional attention or feel that their service or product experience is incomplete.


Traduzir com Google
Emily M.

Easy to use

Overall, I definitely recommend especially for teams on a budget and not much time to onboard. The process was quick, easy and the Nice Reply team is super helpful.


Traduzir com Google
Kevin M.

Good idea in theory, but misses the mark when it comes to overall functionality.


Traduzir com Google
Hollie C.

It's not quite there yet, but it's a good tool so far.

Nicereply allows us to see who's responded to our surveys, and follow up on these. Good reporting for CSV exports so we can keep the statistics.
Their support team have come back on a few questions/ queries our team have had so far, so support-wise they're responsive.


Traduzir com Google
Spirit C.

Very Happy They Went Above and Beyond


Traduzir com Google
Zach S.
Traduzido para o Português
Traduzido para o Português

Nicereply does exactly what it needs too: deliver ratings and statements from email Customers.

Usado Diariamente durante Mais de dois anos
Avaliado em 02/07/2018
Fonte da avaliação: Capterra

Nicereply provides our team with an immediate understanding of a customer's view of their service. It also allows us to keep our eye on any customers that require additional attention or feel that their service or product experience is incomplete.

Vantagens

Nicereply knows what its good at and doesn't focus on anything else. The UI is intuitive, basic and helpful. This is a true "meat and potatoes" tool. It provides our team a pulse on our email support and customer contacts.

Desvantagens

As stated previously, Nicereply only does one thing, albeit well. It fulfills its purpose but doesn't bring anything new or cutting edge to the table. You know what you get, the whole time.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 9.0/10

Emily M.
Setor: Bens de consumo
Porte da empresa: 11-50 funcionários
Traduzido para o Português
Traduzido para o Português

Easy to use

Usado Diariamente durante 1 a 5 meses
Avaliado em 14/08/2019
Fonte da avaliação: Capterra

Overall, I definitely recommend especially for teams on a budget and not much time to onboard. The process was quick, easy and the Nice Reply team is super helpful.

Vantagens

Definitely one of the more customize-able programs when it comes to overall look. We were able to create surveys that look just like all of our other branding. Nice Reply is super easy to use and their support team is always available for any issues no matter how small. They helped on board our global team and translations are a breeze.

Desvantagens

Even though visual customization is great, there's not much wiggle room with the program itself. We hit a few roadblocks trying to adapt surveys for specific purposes other than CSAT and NPS.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 8.0/10

Kevin M.
Traduzido para o Português
Traduzido para o Português

Good idea in theory, but misses the mark when it comes to overall functionality.

Usado Diariamente durante 6 a 12 meses
Avaliado em 02/07/2018
Fonte da avaliação: Capterra

Vantagens

It was fairly easy to set up and get running. The supplied good write-ups for getting things installed and connected to things like Zendesk. The graphs are easy to just copy-paste the code and it looks pretty nice.

Desvantagens

If you make a mistake when setting up your reviewing, you have to start from the beginning to fix that mistake, you can't just fix it. I ever reached out to support for help but, after several days of no response, I ended up just deleting all the work I did and starting over from scratch. Only then I heard back from support and they essentially told me to do just that.

In addition to this, it's impossible to get an accurate measurement of historic data. I wanted to simply pull my team's average score on a daily basis and report that. First off, they don't allow you to pull this information via CSV or spreadsheet, I had to look at this tiny chart and hover over each day individually. Secondly, I noticed different scores when I changed the date range. For example, I set my date range as May 1st - May 31st and on May 1st, my average team score was 5.93. When I changed my date range to May 1st - June 23rd and looked at May 1st, my average team score was now 6.1. I emailed their support, waited a few days, and heard back that they would check with their engineering team about that. A few days later, they said "The graph has just an informative character and scores are changed a bit so graph doesn't look to "bumpy" when there are multiple different scores every day. " When I pressed more on this, they said that I'd have to change the date range to each day to get accurate historic information, which is absolutely awful. Searching for a replacement for this product...

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Hollie C.
Setor: Internet
Porte da empresa: 11-50 funcionários
Traduzido para o Português
Traduzido para o Português

It's not quite there yet, but it's a good tool so far.

Usado Mensal durante 1 a 5 meses
Avaliado em 30/07/2020
Fonte da avaliação: Capterra

Nicereply allows us to see who's responded to our surveys, and follow up on these. Good reporting for CSV exports so we can keep the statistics.
Their support team have come back on a few questions/ queries our team have had so far, so support-wise they're responsive.

Vantagens

Nicereply is a relatively inexpensive simple tool and allows us to send Net Promoter Surveys to our clients to check in with how we're doing. The dashboard and reporting are pretty good, allows us to see who's responded, and send reminders to those who haven't which is great.

Desvantagens

Nicereply as an application feels like it's still in it's Beta phase. There's functionality not yet included that's present in other platforms that do this, and a few stopping points.
Creating a campaign survey, design is limited (you can add your custom brand colours) - or you can copy the survey code and use a different platform to send it from e.g. Mailchimp - but this means you can't send reminders.
We created a few test surveys first to see what we could do, things we found were:
- if you're working with a global team, you'll find you'll need to change the timezone in settings to schedule campaigns properly.
- you can't change contact lists once you've set up the campaign
- you can send tests and these come through quickly, although as soon as you send the campaign (even if to a 'test contact list') you cannot send it again, nor send tests. So if you made a mistake, once it's gone - it's definitely GONE!
- relating to my previous point; I created a campaign and sent the campaign to my team to check it using a test contacts list (rather than using send test, because I also wanted to test the scheduling tool). My team came back with changes, but because the campaign was in 'sent' status- I couldn't make the edits, nor duplicate the campaign to save time.
Whilst I see the logic of this, in that if the campaign is Sent it shouldn't be editable in post, other platforms (dotmailer / mailchimp) do offer functionality to copy campaigns, resend etc.

Detalhamento da qualificação

Praticidade
Suporte ao cliente

Probabilidade de recomendação: 6.0/10

Spirit C.
Porte da empresa: 51-200 funcionários
Traduzido para o Português
Traduzido para o Português

Very Happy They Went Above and Beyond

Usado Diariamente durante Mais de um ano
Avaliado em 02/07/2018
Fonte da avaliação: Capterra

Vantagens

The one thing that sticks out to me about this company is that when we first started with them we did not exactly fit the mold that we wanted to use Nicereply for. When I spoke to someone there they told me what I was looking for was actually in development and they allowed me to stay on a trial and kept me updated on the progress of the development that I needed.

That showed me they valued not only the customer but had faith that their product was going to fit our needs.

Desvantagens

I do not have any con's at this time. Every time I have reached out to customer support I get top notch service.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

Recomendação do usuário
9/10
Baseado em 266 usuários
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Preço do Nicereply

Preço do Nicereply

A partir de
US$ 49,00/mês
Teste Grátis
Assinatura
Relação qualidade/preço
Relação qualidade/preço
4,7/5
Baseado em 266 usuários
Compare as alternativas por relação qualidade/preço
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Recursos do Nicereply

Recursos do Nicereply

API
Alertas/transferência
Bate-papo
Comunicação multicanal
Gerenciamento de tickets de suporte
Gestão da base de conhecimento
Gestão do fluxo de trabalho
Imagem de marca personalizável
Integração de CRM
Integração de e-mail
Integração de redes sociais
Integração de terceiros
Mensagens instantâneas
Monitoramento
Monitoramento em tempo real
Notificações automáticas
Painel de atividades
Portal de autoatendimento
Questionários e feedback
Relatórios e estatística
Recursos
4,6/5
Baseado em 266 usuários
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Categorias

Perguntas frequentes sobre o Nicereply

Perguntas frequentes sobre o Nicereply

Abaixo estão algumas perguntas frequentes sobre o Nicereply.

P: Que tipo de planos o Nicereply oferece?

O Nicereply oferece os seguintes planos de pagamento:

A partir de: US$ 49,00/mês

Modelo de preços: Assinatura

Teste Grátis: Disponível

P: Quais são os principais recursos do Nicereply?

Não temos informações sobre os recursos do Nicereply.

P: Quem costuma usar o Nicereply?

Os clientes habituais do Nicereply são:

Pequenas empresas, Grandes empresas, Administrações públicas, Sem fins lucrativos, Empresas de médio porte

P: Em que idioma o Nicereply está?

O Nicereply está nos seguintes idiomas:

Alemão, Checo, Chinês (simplificado), Chinês (tradicional), Coreano, Danês, Espanhol, Filandês, Francês, Hebreu, Holandês, Húngaro, Indonésio, Inglês, Irlandês, Italiano, Japonês, Norueguês, Polonês, Português, Russo, Sueco, Turco, Ucraniano, Árabe

P: Que tipo de planos o Nicereply oferece?

O Nicereply tem os seguintes planos de preços:

Assinatura

P: O Nicereply é compatível com disponíveis móveis?

Não temos informações sobre os dispositivos compatíveis com o Nicereply.

P: O Nicereply se integra com quais outros aplicativos?

O Nicereply se integra com os seguintes aplicativos:

Bitium, Front, HappyFox, Help Scout, HelpMaster, Kayako, LiveAgent, ProjectManager.com, TeamSupport, Zendesk

P: Que nível de suporte o Nicereply oferece?

O Nicereply oferece as seguintes opções de suporte:

Base de conhecimento, Suporte online, FAQs, Suporte por telefone