HotSchedules

HotSchedules

Scheduling and workforce management for restaurants

4.3/5 (330 avaliações)

Resumo do HotSchedules

HotSchedules is an employee scheduling and workforce management application designed for use within restaurants, retail and hospitality industries, and other customer-facing businesses. The HotSchedules platform automates operational tasks such as scheduling, shift communication, reporting, forecasting, recruiting and training.

Users can manage time-off and shift-swap requests remotely using the native Android and iOS mobile apps, which are accessible to all employees. Store documents and employee information on a cloud-based database for access any time, anywhere. Use the HotSchedules Recruit tool to source and hire staff economically and the 'Schoox' tool to arrange training courses for employees.

Preços

A partir de
N/A
Opções de preços
Avaliação gratuita
Assinatura
Relação qualidade/preço

Dispositivos

Porte da empresa

P
M
G

Mercados

Austrália, Canadá, Reino Unido, Estados Unidos

Idiomas

Inglês, Espanhol

HotSchedules - Avaliações

Classificação geral
4.3/5
88% avaliações positivas
170
Excelente
119
Muito bom
30
Média
4
Ruim
7
Péssimo
Carisa D.
Traduzir com Google

General Manager and partner

Usado Diariamente durante Mais de dois anos
Avaliado em 03/02/2017
Fonte da avaliação: Capterra

It is very difficult to get responses from customer support. It will take a day and up to 3 to hear anything back and that is in several different support groups. Also, the fact that you get shuffled from one type of support to another is quite frustrating. When you start you have 1 person that owns the majority of the experience.She was great! But once you get passed on to customer support it feels like you are lost.

I also have an issue with the scheduling functionality. It is impossible to view an entire day of a schedule either in the schedule or the template. There used to be a button at the top of the schedule that allowed you to see the entire day, who was scheduled in each station, all at a glance. The new functionality makes it incredibly difficult to manage the level of staff on a shift.

Vantagens

The logbook feature, the advanced floor maps (which are an additional cost..), and the messaging feature.

Desvantagens

Again the scheduling software is not very user friendly. Clearly there were some adjustments made that helped with writing a schedule, but not being able to view it as easily is frustrating.

Resposta do HotSchedules

Hey Carisa!

Thank you for the feedback. We apologize for the frustration you've been experiencing with our product and customer support services. Here is an article to an overview of the new scheduler that might be helpful.

https://help.hotschedules.com/hc/en-us/articles/218408118-HS-New-Scheduler-Overview

Please reach out if you are continuing to experience difficulty with the software.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

8.0/10
Greg L.
Traduzir com Google

This software is easy to use and a great way to communicate.

Usado Diariamente durante Mais de um ano
Avaliado em 08/08/2017
Fonte da avaliação: Capterra

The largest benefit was time management. I have a lot more time to do other things that improve our guest's experience, which is the bottom line of my job.

Vantagens

The communication side of it is great. I have less meetings now that I can send out mass messages. The scheduler itself is top notch. I can move shifts around quickly using the quick keys and copying schedules is a snap. Having the freedom to do my schedule anywhere and being able to approve or deny schedule changes from my phone makes those decisions more informed. We use it to document all incidents good and bad on employees, so when an evaluation comes around you have all that information at your fingertips. It makes a great reservation scheduler. The roster report is the first thing I print out in the mornings to make sure everyone is here and where they are supposed to be and if they are not I have all the phone numbers on that sheet. The fact that it gives you the number of hours for everyone helps with creating budgets for the week.

Desvantagens

My biggest complaint is that part of the expense for the is put on the employee. I know it's very little but some employees don't have a bank account or credit card and have trouble making the purchase. It seems to me that the revenue generated by that could be built into the cost of the software on the employer side.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

9.0/10
Garret B.
Traduzir com Google

Good Scheduler

Usado Diariamente durante Mais de dois anos
Avaliado em 13/09/2018
Fonte da avaliação: Capterra

Overall its very good. I don't have much issue with it, but the UI could be definitely be better.

Vantagens

Hotschedules won our business by having the best Aloha POS integration of all the companies we spoke with. Employees that are added to our system are automatically synced with Hotschedules so you can quickly begin adding them to the schedule. The integration also allows us to restrict employees from clocking in too early or late with saves labor and allows you to quickly identify the less punctual employees. Finally, the integration also pulls historical sales data from our POS and uses it to establish a good sales forecast that you can use to budget your labor accurately.

Desvantagens

The app and website are just not as intuitive and streamline as I would like. Previously we had used PeopleMatter schedule, which had a much less cluttered and more user friendly interface. Hotschedules also starts to think it knows how to schedule better than the manager and will start adding "House Shifts" to your schedule that employees can pick up, which frustrates me when I really don't need that shift covered.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

8.0/10
Diandra D.
Traduzir com Google

Great scheduling ap

Usado Diariamente durante Mais de dois anos
Avaliado em 16/05/2019
Fonte da avaliação: Capterra

One of the best scheduling websites I've ever seen or used.

Vantagens

As a user, I love how easy this product is. You can view your schedule, see who else is working, and swap and release shifts without an issue. It has an easy to use web browser, and mobile ap (although you do pay for it) so you can use hotschedules whichever way you prefer. It also has a great messaging system which allows you to message entire groups of people at once (management, kitchen, servers). It also tells you how many people are ahead of you on a wait list for a shift you picked up. The autopick up function is excellent as well for when you need to get a shift and non are available.

Desvantagens

I am not a fan of the most recent update. Prior, you would be able to "see all schedule" and see the entire week, alphabetically, where everyone was working etc. Now however, you can't see the weekly schedule at once and you need to click day by day. This can be challenging when trying to swap shifts with other staff, or see others schedules.

Detalhamento da qualificação

Praticidade

Probabilidade de recomendação

8.0/10
Anthony R.
Traduzir com Google

Hotschedules Implimentation

Usado Diariamente durante Mais de um ano
Avaliado em 04/02/2017
Fonte da avaliação: Capterra

I recently signed up for hotschedules for my business that opens up in March. The support staff was great and very knowledgable in questions I had for hotschedules.

Vantagens

I love that this software is more comman than it use to be. Most employees hired have heard or used hotschedules which makes the transition alot easier. Communication threw hotschedules makes this program a must for any business that has a decent sized staff

Desvantagens

Software is great however it is a little pricey for what it does. Dont get me wrong its great but just a hair high

Resposta do HotSchedules

Anthony,

We know you're very busy, so thank you for taking time out of your day to provide us feedback. We appreciate your role in our community.

If you have any specific suggestions for product enhancements, please do not hesitate to voice your thoughts on our community forum page!

https://help.hotschedules.com/hc/en-us/community/topics/200388757-Feature-Requests

Happy Scheduling!

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

8.0/10

Preço do HotSchedules

A partir de
N/A
Opções de preços
Avaliação gratuita
Assinatura
Relação qualidade/preço

Contact HotSchedules for pricing information.

Recursos do HotSchedules

  • API
  • Banco de dados de funcionários
  • Gestão de funcionários
  • Notificações automáticas
  • Painel de atividades
  • Portal para funcionários
  • Relatórios e estatística

  • Acompanhamento de atividades
  • Criação de relatórios personalizável
  • Gestão de recrutamento
  • Gestão do desempenho
  • Imagem de marca personalizável
  • Importação/exportação de dados
  • Incorporação de funcionários
  • Integração de terceiros
  • Lembretes automáticos
  • Portal de autoatendimento
  • Portal do funcionário
  • Relatórios em tempo real
  • Seguimento dos candidatos

Mais informações sobre HotSchedules

Principais recursos do HotSchedules

  • 'Schoox' learning management tool for staff training
  • Activity dashboard
  • Alerts / escalation
  • Approval process control
  • Attendance management
  • Automatic notifications
  • Availability indicator
  • Availability management
  • Budget control
  • Budgeting & forecasting
  • Calendar management
  • Calendar sync with Google
  • Certification tracking
  • Chat
  • Chat functionality
  • Clock in / out
  • Communication management
  • Compliance management
  • Contact database
  • Customizable templates
  • Document management
  • Drag & drop interface
  • Employee certifications
  • Employee database
  • Employee management
  • Employee scheduling
  • Employee self service
  • Employee time clock
  • Exception reporting
  • Facility scheduling
  • Forecasting
  • History tracking
  • Hourly employee tracking
  • Instant messaging
  • Job scheduling
  • Labor cost reporting
  • Labor management
  • Labor projection
  • Mobile alerts
  • Online and telephone support
  • Overtime alerts
  • Overtime tracking
  • POS
  • POS integration
  • Payroll integration
  • Payroll management
  • Performance reports
  • Permission management
  • Projections
  • Real time notifications
  • Real time updates
  • Reporting & statistics
  • SMS integration
  • Sales reporting
  • Sales tracking
  • Shift trade tool
  • Staff volume tracking
  • Task management
  • Task scheduling
  • Team calendars
  • Template management
  • Time & attendance tracking
  • Time clock integration
  • Time off requests
  • Timesheet management
  • Timesheets
  • Vacation / leave tracking
  • Vacation tracking
  • Widgets

Vantagens

  • Automatically schedule employees, create rosters and communicate information to staff.

  • The HotSchedules mobile app makes the work schedule, roster and time-off & shift-swap requests accessible for staff.

  • Automatically forecast sales levels and labor requirements before generating reports to better understand business performance and needs.

  • Overtime alerts notify users when someone is projected to hit overtime and how much it’s going to cost.

  • Source staff economically through referrals from other staff.

  • Perguntas frequentes sobre o HotSchedules

    Abaixo estão algumas perguntas frequentes sobre o HotSchedules.

    P: Que tipo de planos o HotSchedules oferece?

    O HotSchedules oferece os seguintes planos de pagamento:

    Modelo de preços: Assinatura

    Avaliação gratuita: Disponível

    Contact HotSchedules for pricing information.

    P: Quais são os principais recursos do HotSchedules?

    O HotSchedules oferece os seguintes recursos:

    • 'Schoox' learning management tool for staff training
    • Activity dashboard
    • Alerts / escalation
    • Approval process control
    • Attendance management
    • Automatic notifications
    • Availability indicator
    • Availability management
    • Budget control
    • Budgeting & forecasting
    • Calendar management
    • Calendar sync with Google
    • Certification tracking
    • Chat
    • Chat functionality
    • Clock in / out
    • Communication management
    • Compliance management
    • Contact database
    • Customizable templates
    • Document management
    • Drag & drop interface
    • Employee certifications
    • Employee database
    • Employee management
    • Employee scheduling
    • Employee self service
    • Employee time clock
    • Exception reporting
    • Facility scheduling
    • Forecasting
    • History tracking
    • Hourly employee tracking
    • Instant messaging
    • Job scheduling
    • Labor cost reporting
    • Labor management
    • Labor projection
    • Mobile alerts
    • Online and telephone support
    • Overtime alerts
    • Overtime tracking
    • POS
    • POS integration
    • Payroll integration
    • Payroll management
    • Performance reports
    • Permission management
    • Projections
    • Real time notifications
    • Real time updates
    • Reporting & statistics
    • SMS integration
    • Sales reporting
    • Sales tracking
    • Shift trade tool
    • Staff volume tracking
    • Task management
    • Task scheduling
    • Team calendars
    • Template management
    • Time & attendance tracking
    • Time clock integration
    • Time off requests
    • Timesheet management
    • Timesheets
    • Vacation / leave tracking
    • Vacation tracking
    • Widgets

    P: Quem costuma usar o HotSchedules?

    Os clientes habituais do HotSchedules são:

    Autônomos, Grandes empresas, Empresas de médio porte, Pequenas empresas

    P: Em que idioma o HotSchedules está?

    O HotSchedules está nos seguintes idiomas:

    Inglês, Espanhol

    P: Que tipo de planos o HotSchedules oferece?

    O HotSchedules tem os seguintes planos de preços:

    Assinatura

    P: O HotSchedules é compatível com disponíveis móveis?

    O HotSchedules é compatível com os seguintes dispositivos:

    Android, iPhone, iPad

    P: O HotSchedules se integra com quais outros aplicativos?

    O HotSchedules se integra com os seguintes aplicativos:

    Aloha POS, DiscoverLink, Ordyx, Plate IQ, Toast POS, Upserve POS, Wisetail LMS

    P: Que nível de suporte o HotSchedules oferece?

    O HotSchedules oferece as seguintes opções de suporte:

    FAQs, Fórum, Base de conhecimento, Suporte online, Suporte por telefone

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