NCR Counterpoint

NCR Counterpoint

Complete retail management solution

3.7/5 (104 avaliações)

Resumo do NCR Counterpoint

NCR Counterpoint offers a full point of sale & inventory management system. It allows retailers to run their businesses with complete access to data wherever they are.

Its point of sale management system integrates a touchscreen interface, allowing you to handle your teams and your products efficiently. With NCR Counterpoint, you can modify your prices and make sales whenever you want.

Inventories & stock management are made easier thanks to NCR. Its physical inventory system allows you to count your items properly, while you can move your stock within your stores & check your articles in the application.

The application also provides you a mobile interface to keep you updated and to access information from wherever you are. Receive text & email alerts when something unusual happens.

Also increase your sales by making email marketing campaigns, efficiently targeting your customers through your client database.

Preços

A partir de
N/A
Opções de preços
Avaliação gratuita
Relação qualidade/preço

Dispositivos

Porte da empresa

P
M
G

Mercados

Estados Unidos

Idiomas

Inglês

NCR Counterpoint - Avaliações

Classificação geral
3.7/5
66% avaliações positivas
39
Excelente
30
Muito bom
16
Média
13
Ruim
6
Péssimo
Glen S.
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POS Highway and NCR Counterpoint - Best System for Wineries, Liquor Stores, Wine Tasting, &Wine Club

Usado Diariamente durante 6 a 12 meses
Avaliado em 13/07/2017
Fonte da avaliação: Capterra

Revenue and inventories are adjusted when the wine is shipped or picked up, simplifying the whole process.

Importing customer data from a loyalty program is simple, any database that can batch out a CSV or XLS file can be imported into Counterpoint without any hassle or programming

Cashiers can update a customer's card on file in under 10 seconds

Counterpoint Mobile for off-site events and markets is easy and effective. The staff at the event has full access to the items, customers, and pricing at the event. Sales are tendered to a drawer that can be reconciled from the main site at the end of the day.

Automatic discounting has reduced our transaction time at the registers by 15 percent.

We are able to set levels of discounts on the back-end so that our cashiers rarely ever have to override a price.

We are able to manage inventories at three different locations easily and eliminate our old inventory management software. Now we can run a month to month inventory all from the POS and fill out our tax forms in a quarter of the time.

Halved the time it took to write up and invoice an order

We can run a customer report of people that purchased 12 or more bottles of a specific wine in the last year and then email those customers specifically about a new release.

Vantagens

A year ago, our company switched from Microsoft Dynamics to NCR Counterpoint with the help of the staff at POS Highway. Admittedly, we were nervous.

We found the transition process to be smoother than we ever could have expected, and that is in part thanks to the intuitiveness of Counterpoint, but mainly due to the excellent preparation, training, and support from the staff at POS Highway

We are now in love with the features of Counterpoint, and are always planning what to do next with all the features that are available.

As a vineyard, winery, and tasting room, we were looking for a POS that could handle e-commerce, have little to no learning curve for our staff, and open up doors of possibilities that were not possible with our last POS. Counterpoint delivered in spades.

Importing customer data from a loyalty program is simple as well. Basically, any database that can batch out a CSV or XLS file can be imported into Counterpoint without any hassle.

Revenue and inventories are adjusted when the wine is shipped or picked up, simplifying the whole process. The back-end nuts and bolts are simple and intuitive, and on the front end of things, cashiers have no problem releasing a paid order for pickup or shipping.

All in all, POS Highway has helped us grow our business by helping us take advantage of all that Counterpoint has to offer.

Desvantagens

In all honesty, we found very few things to dislike about the software. I would suggest some UI tweaks or touch up because it does look obsolete, but that isn't a reason to judge the functionality and capabilities of the system. It simply WORKS, and works well.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

10.0/10
Deanna S.
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It has been a road

Avaliado em 24/03/2016
Fonte da avaliação: SoftwareAdvice

Vantagens

I purchased Counterpoint software in 2000. In 2006 I upgraded to SQL Counterpoint. I have a small Christmas store so keeping up with inventory is very important to me. I think it was in 2006 I open my web page with counterpoint called CPOline because the website and pos were interfaced so if I was out of stock in the store, I was out of stock on the web site. In August 2015 I started looking into the new website with counterpoint called NRO because it is mobile friendly were CPOline is not. Along with that I was looking at the new CC machine because of the chip cards. It was very costly to change CC machines with Counterpoint. So I started shopping around for a different POS system. I downloaded a demo, I was shown other demos online and you know what happened? I discovered that I had the best POS on the market. I already knew how to use it (didn't have to relearn a new POS system) and they are very expensive (mine was already paid for) I looked until February 2016. That is when the light went off and I started working on getting my new website up and going. And I went to Heartland Credit Card Company and have a machine out side of my POS so I can take the new chip credit cards. But I am using Secure Pay through Counterpoint for my website.

Desvantagens

The thing that I like least about this is...it is hard for me to do updates myself. I like to be able to do all the things I need to do and this software is not real friendly that way. It is a big software and does lots of good things. Has tons of reports. I just found a new one the other days after working on it for 15 years. The other thing is you need to have a good partner that knows this software. I have had two real bad ones but I think I have finally found a good set of partners.

Detalhamento da qualificação

Praticidade
Suporte ao cliente

Probabilidade de recomendação

10.0/10
John G.
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Avaliado em 14/06/2011
Fonte da avaliação: SoftwareAdvice

We are a retail pet supply store on the island of Maui (Hawaii), in business for 38 years.
As our business grew and our database included 10,000 SKUs, the program we had been using became increasingly slow and problematic, actually causing many errors that tech support could not figure out. Our supplier (and tech support) were based in San Diego, a three hour time difference, another problem in itself. It became obvious that we need to research other companies and other POS systems.

We decided that the time had arrived to shop within our own state, and were fortunate to meet with Francis of Computant in Honolulu - different island, but same time zone- important for "across the sea" support.

Our first impression of the Counterpoint POS system was "VERY EXPENSIVE"! However, after spending time with Francis and his team and watching them demonstrate the features, we could see the incredible speed and flexibility, which were money-saving features to offset the initial cost. We were sold!

Francis, being the congenial, persuasive gentleman that he is, soon had us upgraded to all new equipment, including the Radiant Touchscreen registers. His installation team of three highly competent individuals flew to Maui on the day we went "live" for the installation and training. It turned out to be one of our busiest days of the year, which made it very hectic, and somewhat stressful, but his team was truly fantastic! We were up and running smoothly on day 1.

Our sales contract included a number of hours of tech support included, and we were taken care of immediately with any and every bump in the road. They continue to have superior customer support, at any time of the day.

Having been in business for 38 years, the complexities of inventory control only seem to increase, particularly when we are across the ocean from our suppliers (7- 20 days lead times). Customer buying trends change faster than ever as new products enter the market continuously, and customer relations became ever more important to cultivate. Counterpoint makes these much more manageable. Purchase orders and receiving are simplified. Our sales staff love the ease of touchscreen cash registers (originally intimidating).

The program seemed very complex, originally. After the initial learning curve one begins to better understand the "flow", and today I am amazed at the fact that we continuously find new ways to use the software to our advantage. We are able to modify the touchscreen buttons from the back office at any time, adding or deleting buttons as needed.

If time and information are money, this program is the way to go!

Detalhamento da qualificação

Praticidade
Suporte ao cliente

Sonia E.
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It's a good POS System to start your business

Usado Diariamente durante Mais de dois anos
Avaliado em 21/10/2018
Fonte da avaliação: Capterra

My overall experience is OK, not good but not too bad. The POS in general is good, and if they can improve their costumer service I would definitely recommend them and would probably still had it on the store.

Vantagens

When we started the business, we use this POS system. You could easy add inventory, make reports, export or import files. We had also the credit and debit card merchant services and you can even add the EBT if you sell or have that government program approved. You can add users to the pos and restrict permissions to avoid others modify settings. I really liked it because of all of it's features.

Desvantagens

The software started to run slower, we called several times to the technician and seller who install software and customer service when we had no answer from the technician. Unfortunately, it got to a point in which we couldn't even charge and sell due to the lack of updates and other things that needed to be fixed, so we had to change POS System.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

7.0/10
Rebecca G.
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CounterPoint is one of the most functional POS software on the market

Avaliado em 20/01/2015
Fonte da avaliação: SoftwareAdvice

Vantagens

CounterPoint and RCS, to me, are like the cream and sugar in my coffee (and I've gotta have my coffee fix every day). I can't imagine CounterPoint without RCS! What is coffee without sugar? RCS is there for you every time you need them or just have a question!
I'm a systems administrator who has been effectively using CounterPoint SQL for more than 2 years now. CounterPoint is one lean, mean calculating machine; it has made a day and night difference in our daily business routines. With CounterPoint, we are so much more efficient and effective, 100% of the time.
RCS supports this product so well that they came out to our first Go Live store deployment to make sure we were ready and set to go. At the Go Live, we hit the ground running and haven't looked back. Counterpoint SQL with RCS leading the way has made all things possible, including making our working lives so much better! The reporting has saved store managers valuable time and freed them up to allow them do more in keeping the daily operations under control. Accounting knows what is going on at any given moment, and Retail management has seen such an overall improvement in the way our business runs and functions. They just keep expanding and using CounterPoint for more and more.

Desvantagens

There isn't anything to not like about either RCS or CounterPoint.

Detalhamento da qualificação

Praticidade
Suporte ao cliente

Probabilidade de recomendação

10.0/10

Preço do NCR Counterpoint

A partir de
N/A
Opções de preços
Avaliação gratuita
Relação qualidade/preço

Contact NCR Counterpoint for pricing.

Recursos do NCR Counterpoint


  • API
  • Acompanhamento de atividades
  • Banco de dados de contatos
  • Banco de dados do cliente
  • Campos personalizados
  • Criação de relatórios personalizável
  • Gestão de calendários
  • Imagem de marca personalizável
  • Importação/exportação de dados
  • Integração de CRM
  • Integração de e-mail
  • Integração de redes sociais
  • Integração de terceiros
  • Integração do celular
  • Lembretes automáticos
  • Modelos personalizáveis
  • Notificações automáticas
  • Pagamentos eletrônicos
  • Painel de atividades
  • Relatórios e estatística

Mais informações sobre NCR Counterpoint

Principais recursos do NCR Counterpoint

  • Automated credit card settlements
  • Automated recurring marketing tools
  • Configurable touchscreen interface
  • Custom prices rules
  • Hosted electronic payment gateway
  • Integrated email marketing tool
  • Inventory management
  • Margin driving prices tools
  • Marketing campaign reporting
  • Mobile point of sale
  • NCR hardware optimization
  • Physical inventory system
  • Purchasing automation tools
  • Retail management
  • Sales, returns, orders & layaways handling
  • Secured data storage
  • Shelf analysis
  • Text & email alerts
  • Transfer advice report
  • Vendor costs, items & lead time management

Vantagens

  • NCR Counterpoint includes a point of sale management system permitting you to handle sales, returns, orders & layaways with no inaccuracies. Purchase new items, identify sale trends & track your stocks directly into the application. Also benefit from NCR's secured payment solution & gateway.

  • Manage your stocks & articles directly on NCR Counterpoint. Complete records of all of your articles and manage them as you wish. The application offers users the flexibility of either handling pricing themselves or automating it based on pre-set margins. Physical inventories are also made easier with the integrated physical inventory system.

  • Thanks to its integration features, easily manage your eshop along with your retailing software. Gain time by keeping your inventory in one location & reduce data entry errors through automatical order importation.

  • NCR Counterpoint allows you to be updated wherever you are thanks to its mobile features. The application sends you emails & text alerts when you need them. A mobile application is also available for you to check your inventory, your orders & to sell from your location.

  • NCR Counterpoint also provides email marketing features. Thanks to your clients information database stocked in the application, target them easily with recurring email marketing campaigns. You can also check your sales fluctuations after your marketing campaigns.

  • Perguntas frequentes sobre o NCR Counterpoint

    Abaixo estão algumas perguntas frequentes sobre o NCR Counterpoint.

    P: Que tipo de planos o NCR Counterpoint oferece?

    O NCR Counterpoint oferece os seguintes planos de pagamento:

    Avaliação gratuita: Disponível

    Contact NCR Counterpoint for pricing.

    P: Quais são os principais recursos do NCR Counterpoint?

    O NCR Counterpoint oferece os seguintes recursos:

    • Automated credit card settlements
    • Automated recurring marketing tools
    • Configurable touchscreen interface
    • Custom prices rules
    • Hosted electronic payment gateway
    • Integrated email marketing tool
    • Inventory management
    • Margin driving prices tools
    • Marketing campaign reporting
    • Mobile point of sale
    • NCR hardware optimization
    • Physical inventory system
    • Purchasing automation tools
    • Retail management
    • Sales, returns, orders & layaways handling
    • Secured data storage
    • Shelf analysis
    • Text & email alerts
    • Transfer advice report
    • Vendor costs, items & lead time management

    P: Quem costuma usar o NCR Counterpoint?

    Os clientes habituais do NCR Counterpoint são:

    Grandes empresas, Empresas de médio porte

    P: Em que idioma o NCR Counterpoint está?

    O NCR Counterpoint está nos seguintes idiomas:

    Inglês

    P: Que tipo de planos o NCR Counterpoint oferece?

    Não temos informações sobre os planos de pagamento do NCR Counterpoint.

    P: O NCR Counterpoint é compatível com disponíveis móveis?

    Não temos informações sobre os dispositivos compatíveis com o NCR Counterpoint.

    P: O NCR Counterpoint se integra com quais outros aplicativos?

    O NCR Counterpoint se integra com os seguintes aplicativos:

    Clear Spider

    P: Que nível de suporte o NCR Counterpoint oferece?

    O NCR Counterpoint oferece as seguintes opções de suporte:

    Base de conhecimento, Suporte online, Suporte por telefone, Tutoriais em vídeo