Sobre o Upserve
Upserve by Lightspeed is a POS management system that caters to restaurants, cafes, bars and nightclubs, offering an extensive suite of features optimized for iPad and iPhone. The platform includes flexible point-of-sale tools and payment solutions, as well as functionalities such as check and table management, and time clock.
Upserve by Lightspeed helps businesses operate more efficiently, allowing users to quickly search for menu items and edit menus on-the-fly. With just a few taps, users can split, transfer and merge checks, and open and close tabs by swiping a credit card. Servers can also hold items or courses to send over at a later time. Other menu features include automated item countdown and 86’ed alerts.
Upserve by Lightspeed's management tools help track sales and sales items and monitor week-over-week trends. Managers can specify the features each employee gets access to, as well as different views and menus for distinct roles. Users can void or comp items, or an entire check by dollar amount or percentage. The Inventory countdown feature alerts servers when an item is running low and automatically adds 86'd items when they run out.
The platform allows users to complete electronic payments with signature on screen, and add customizable tip suggestions. Time clock integration enables managers to pay workers accurately, as well as check up on labor insights to understand and manage costs, scheduling, and employee productivity. Owners and managers can view up-to-the-minute sales reports, and get an overview of sales and tax, as well as guest and check counts.
Preços a partir de:
US$ 59,00/mês
- Versão gratuita
- Teste Grátis
- Assinatura
5 principais alternativas ao Upserve
Principais benefícios do Upserve
Dispositivos
Porte da empresa
Mercados
Canadá, Reino Unido, Estados Unidos
Idiomas
inglês
Preços a partir de:
US$ 59,00/mês
- Versão gratuita
- Teste Grátis
- Assinatura
5 principais alternativas ao Upserve
Imagens
Recursos
Total de recursos do Upserve: 56
- API
- Acesso offline
- Acesso para Celular
- Alertas/notificações
- Análise de dados em tempo real
- Análise de tendências de vendas
- Banco de dados de contatos
- Categorias personalizáveis
- Controle de estoque
- Controles independentes
- Controles/permissões de acesso
- Dados em tempo real
- Dividir contas
- Estimativa de entrega
- Gerenciamento de contatos
- Gestão de cozinhas e cardápios
- Gestão de descontos
- Gestão de dicas
- Gestão de entrega
- Gestão de estoques
- Gestão de funcionários
- Gestão de pedidos
- Gestão de tabelas
- Gestão de tesouraria
- Gestão de vales-presente
- Histórico do cliente
- Imagem de marca personalizável
- Integração de PDV
- Integrações de terceiros
- Leitura de código de barras/tíquetes
- Mensagens de SMS
- Menu Builder
- PDV para restaurantes
- Pagamentos eletrônicos
- Pagamentos móveis
- Pagamentos online
- Pagamentos parciais
- Painel de atividades
- Para restaurantes
- Pedidos online
- Personalização de sites
- Pesquisa e filtro
- Ponto de venda para bares
- Ponto de vendas (PDV)
- Processamento de cartões de crédito
- Processamento de pagamentos
- Programa de fidelidade
- Rastreamento de estoque
- Relatório de custos de mão de obra
- Relatórios de vendas
- Relatórios e análise de dados
- Relatórios e estatística
- Relatórios em tempo real
- Relatórios personalizáveis
- Relógio de ponto
- Várias localizações
Alternativas
Toast POS
Aloha EPOS
Revel Systems
Square Point of Sale
Avaliações
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- Industry: Restaurantes
- Company size: 11-50 funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Upserve is Second to None
Avaliado em 20/08/2019
From back office functionality to ease of training to customer service my experience with Upserve...
From back office functionality to ease of training to customer service my experience with Upserve is rivaled by no other POS system.
Vantagens
The fact that a new-hire can be fully versed in the software within 2 training shifts is impeccable.
Desvantagens
I do no like that the table view shows all open tables and not tables assigned only to the person logged in.
Razões para escolher o Upserve
The system was incredibly unreliable, uncustomizable and just generally terrible.Razões para mudar para o Upserve
Pricing was very reasonable, 24/7 support is amazing and the ease of use and reportability are amazing.- Industry: Alimentação e bebidas
- Company size: 201-500 funcionários
- Usado Diariamente durante Mais de um ano
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Easy and Efficient, Upserve
Avaliado em 30/04/2020
I do not have a negative thing to say about Upserve.
I do not have a negative thing to say about Upserve.
Vantagens
The simplicity of the menu page is awesome. It’s not chaotic or overwhelming, it also allows you to choose your visual style (i.e. listed item, boxed items). Whenever there is a problem, the 24/7 customer service is extremely relieving. They are always so polite, professional and informative. Their customer service employees do not make you feel insignificant, and they go above and beyond.
Desvantagens
The Offline Mode could use a little work. It’s kind of buggy. If there was a way that we could allow customers to tip in Offline Mode, that would be beneficial to all of our employees.
Alternativas consideradas
Aloha EPOSRazões para escolher o Upserve
LAVU IS ABSOLUTE GARBAGE.Software anterior
Lavu POSRazões para mudar para o Upserve
Based on reviews of current/former customers, and transparency of the company.- Industry: Restaurantes
- Company size: 11-50 funcionários
- Usado Diariamente durante 6 a 12 meses
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 3.0 /10
Lacking
Avaliado em 09/03/2021
Not great. I am actively looking for a better POS. This company is too new and has a lot of kinks...
Not great. I am actively looking for a better POS. This company is too new and has a lot of kinks to workout. They claim to be designed by restaurant workers, and that just can't be the case.
Vantagens
What is there to like that other POS don't have? Nothing. At least one other POS has the "features" that UpServe claims to have.
Desvantagens
There are many aspects of the system that need to be expanded upon. During the past few months there have been many challenges. There was a period that gift cards were not even redeemable while making online orders.
Currently you can not pick and choose which online items you want to accept preorders for.
Modifiers are a hot mess. It is not as advanced or user friendly as Focus or other POS systems. To make the modifiers easy for online customers they have to be super basic and not advanced enough for same menu items as in house items that staff rings in.
When having online ordering active you are allowed to set the anticipated order time; however, it always gives the customer the minimum time. It does not add minutes on when accepting a few back to back. It does not add time when there is a ticket of many items. Clearly 2 entrees is not going to take the same amount of time as 8 will. When selling on a busy night having to log in and go through a couple screens to change the frame is too much. It needs to be more easily accessible.
There are more things that I dislike about it, and it is the least user friendly system I have used since being in the restaurant business.
Razões para mudar para o Upserve
I did not choose it. Someone that is no longer with the company.- Industry: Hotelaria
- Company size: 11-50 funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Upserve POS Review
Avaliado em 21/09/2019
Vantagens
Intuitive and user friendly design that is reliable.
Desvantagens
We were hoping that the portable POS would not just be shrunken down versions of the normal POS. Some of the charging ports and charging ports have needed to be replace more frequently than we thought they would.
Alternativas consideradas
Toast POSRazões para escolher o Upserve
We needed a less dated software that was more user friendly.Software anterior
Aloha EPOS- Industry: Alimentação e bebidas
- Company size: 2-10 funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Intuitive, reliable, affordable
Avaliado em 01/12/2019
Overall our experience has been great. Many previous issues with the software have been solved over...
Overall our experience has been great. Many previous issues with the software have been solved over the years.
Vantagens
Upserve is an easy point of use system to set up and use. New employees require very little training, as the interface is simple and intuitive. Likewise, setup and admin work is quick and easy to figure out, even for those of us who are not all too tech savvy. It is far more affordable than most POS software/hardware options, is reliable, and has great customer service.
Desvantagens
It should upload to quickbooks without a third party software.
Alternativas consideradas
Square Point of SaleRazões para mudar para o Upserve
Price, ease of use, recommendations from other restaurant owners, previous experience with the system.Perguntas frequentes sobre o Upserve
Abaixo estão algumas perguntas frequentes sobre o Upserve.P: Que tipo de planos o Upserve oferece?
O Upserve oferece os seguintes planos de pagamento:
- A partir de: US$ 59,00/mês
- Pricing model: Assinatura
- Free Trial: Não disponível
Core: Pairs well with single location restaurants with smaller staff. Starting at $59/month. Pro: Pairs well with multi-location restaurants, multiple terminals and restaurants with average ticket orders above $30. Starting at $199/month. Enterprise: Pairs excellently with large multiple location groups with 50 to 500 locations. Starting at $359/month for a single terminal license. Complete pricing details can be found at https://upserve.com/pricing/
P: Quem costuma usar o Upserve?
Os clientes habituais do Upserve são:
Profissional autônomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001+
P: Em que idioma o Upserve está?
O Upserve está nos seguintes idiomas:
inglês
P: O Upserve é compatível com disponíveis móveis?
O Upserve é compatível com os seguintes dispositivos:
Android (celular), iPhone (celular), iPad (tablet)
P: O Upserve se integra com quais outros aplicativos?
O Upserve se integra com os seguintes aplicativos:
7shifts, Chowly, DAVO, Evergreen, Gusto, Homebase, HotSchedules, Marketman, OpenTable, Plate IQ, SinglePlatform, SynergySuite
P: Que nível de suporte o Upserve oferece?
O Upserve oferece as seguintes opções de suporte:
Base de conhecimento, Suporte por telefone, Assistência 24/7, Bate-papo
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