Upserve POS

Upserve POS

Restaurant & Bar iPad POS Management System

4.4/5 (236 avaliações)

Resumo do Upserve POS

O que é o Upserve POS?

Upserve - formerly Breadcrumb - is a POS management system that caters to restaurants, cafes, bars and nightclubs, offering an extensive suite of features optimized for iPad and iPhone. The platform includes flexible point-of-sale tools and payment solutions, as well as functionalities such as check and table management, and time clock. Upserve POS helps businesses operate more efficiently, allowing users to quickly search for menu items and edit menus on-the-fly. With just a few taps, users can split, transfer and merge checks, and open and close tabs by swiping a credit card. Servers can also hold items or courses to send over at a later time. Other menu features include automated item countdown and 86’ed alerts. Upserve POS' management tools help track sales and sales items and monitor week-over-week trends. Managers can specify the features each employee gets access to, as well as different views and menus for distinct roles. Users can void or comp items, or an entire check by dollar amount or percentage. The Inventory countdown feature alerts servers when an item is running low and automatically adds 86'd items when they run out. The platform allows users to complete electronic payments with signature on screen, and add customizable tip suggestions. Time clock integration enables managers to pay workers accurately, as well as check up on labor insights to understand and manage costs, scheduling, and employee productivity. Owners and managers can view up-to-the-minute sales reports, and get an overview of sales and tax, as well as guest and check counts.

Resumo do Upserve POS

Preços

A partir de
US$ 59,00/mês

Opções de preços

Teste Grátis
Assinatura
Relação qualidade/preço

Core: Pairs well with single location restaurants with smaller staff.
Starting at $59/month.

Pro: Pairs well with multi-location restaurants, multiple terminals and restaurants with average ticket orders above $30.
Starting at $199/month.

Enterprise: Pairs excellently with large multiple location groups with 50 to 500 locations.
Starting at $359/month for a single terminal license.

Complete pricing details can be found at https://upserve.com/pricing/


Recursos do Upserve POS

Dispositivos
Porte da empresa
P M G
Mercados
Estados Unidos
Idiomas
Inglês

Capturas de tela

Captura de tela do Upserve POS: Printing checks on Upserve POS
Captura de tela do Upserve POS: Printing checks on Upserve POS Captura de tela do Upserve POS: Real-time reports on Upserve POS Captura de tela do Upserve POS: Upserve POS' dashboard Captura de tela do Upserve POS: Upserve POS search tools Captura de tela do Upserve POS: Floor and table plan on Upserve POS Captura de tela do Upserve POS: Upserve POS' menu functionalities Captura de tela do Upserve POS: While on offline mode, users can continue to create checks, send orders to the kitchen and capture credit cards

Upserve POS - Avaliações

Upserve POS - Avaliações

Classificação geral
4.4
/
5 236 avaliações
Excelente
145

Muito bom
68

Regular
12

Ruim
3

Péssimo
8

Relação qualidade/preço
4.3
Recursos
4.2
Praticidade
4.5
Suporte ao cliente
4.4
90% dos usuários recomendam este app
Avaliador Verificado

Restaurant Must-Have

Great! Sales was honest and straight forward. Implementation was fairly easy. Support is always available via chat or phone. It has great analytics that are imperative to restaurant success.


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Avaliador Verificado

Streamlined and simple POS

Overall it's pretty good for our quick service restaurant. We've used several POS systems over the last 15 years and it has less user-interface customization, but I think that's for the better. Sometimes POS's suffer from *too many* customization options and you end up with a cluttered interface which slows down order-taking. We do not have table service, so those features on the POS we cannot comment on.


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Greg M.

I install and maintain POS hardware and software for hundreds of restaurants - Breadcrumb...

I am an IT tech who has installed and maintained every type of POS out there. This is definitely one of my favorites for restaurants with one station or ten. Great for bars and restaurants with heavy traffic - very reliable.


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Kolby G.

Upserve is Second to None

From back office functionality to ease of training to customer service my experience with Upserve is rivaled by no other POS system.


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David K.

Frustration Growing

We loved Breadcrumb once upon a time, and we have done a lot to bring others to Upserve. Now, we are exploring other options to replace Upserve. In fact we are testing one now at our largest location in the country. We have realized Upserve has grown too big. Nobody inside the organization cares that there's a huge security glitch in their coding that has cost us money. And despite promise after promise to fix it, we are now 10 months later with no resolution. It's evident Upserve has other priorities, and we are not one of them.


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Avaliador Verificado
Setor: Restaurantes
Porte da empresa: 51-200 funcionários
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Restaurant Must-Have

Usado Diariamente durante Mais de dois anos
Avaliado em 22/10/2019
Fonte da avaliação: Capterra

Great! Sales was honest and straight forward. Implementation was fairly easy. Support is always available via chat or phone. It has great analytics that are imperative to restaurant success.

Vantagens

Ease of use - even without training, anyone can figure out their way around the POS. It's very intuitive. No back office computer! This is HUGE. Everything is cloud-based, so you can edit menu items on the fly from your phone, laptop, or ipad while you're not on site. Reporting is easily accessible. System is clean, sleek, and blends in easily with its surroundings. The fact that it is app-based is key to the overall savings you see - you never have to worry about paying to update your system like you do with Micros, Aloha, etc.

Desvantagens

Offline Mode (though I haven't found a POS with a better solution). The limitations on customization of comping/voiding abilities. There isn't a way to schedule happy hour/food discounts without having to create duplicate items with different pricing and placing that menu on a timed schedule - however, these items are always searchable no matter day or time. There is no visibility into user changes of things like timesheets - i.e. a manager could change their own timecard, and there would be no way to prove/cross check. There's no accountability with timecard fraud possibilities.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

Avaliador Verificado
Setor: Restaurantes
Porte da empresa: 2-10 funcionários
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Streamlined and simple POS

Usado Diariamente durante Mais de dois anos
Avaliado em 25/01/2019
Fonte da avaliação: Capterra

Overall it's pretty good for our quick service restaurant. We've used several POS systems over the last 15 years and it has less user-interface customization, but I think that's for the better. Sometimes POS's suffer from *too many* customization options and you end up with a cluttered interface which slows down order-taking. We do not have table service, so those features on the POS we cannot comment on.

Vantagens

For new front-of-the-house employees the learning curve is easy - if you have ever used an app then you've already started your training in Upserve. Also, equipment replacement (iPads, routers) will be relatively cheaper and much easier than full system upgrades.

As restaurant infrastructure goes it's great not needing a back office computer, and yet reports and menus and setup can still be handled through any web-browser. This is great for those of us who can't always be present.

Desvantagens

There can be connectivity issues, but they're much fewer since this company took over. If you or Upserve are offline then things go into Offline Mode which still is buggy at times - especially with credit cards. Also, Offline Mode puts the onus on you to trust whether a card will be approved or not. But, this is rare. Not a huge issue with us where our average check is low, but high-end places may want to be aware of workarounds and fixes.

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Resposta do Upserve

Hi there -

Thank you for your feedback. Here at Upserve, we're constantly trying to better our solution to fit the needs of the restauranteur. This includes our Offline Mode capabilities. We know that losing WIFI can be detrimental to restaurants, so we released our new Android-based POS so you can hardwire your solution. Along with that, we continue to make updates on our Offline Mode feature to really enhance the user experience. Please continue to provide us with your feedback - this helps us make sure we're steering our product in the right direction.

Cheers!

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 9.0/10

Greg M.
Setor: Rede de computadores
Porte da empresa: 13-50 funcionários
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I install and maintain POS hardware and software for hundreds of restaurants - Breadcrumb Review

Usado Diariamente durante Mais de dois anos
Avaliado em 19/10/2018
Fonte da avaliação: Capterra

I am an IT tech who has installed and maintained every type of POS out there. This is definitely one of my favorites for restaurants with one station or ten. Great for bars and restaurants with heavy traffic - very reliable.

Vantagens

After doing computer repair for 20 years and point of sale for retail, restaurants, and hotels - I can honestly say that Breadcrumb offers one of the best solutions. Apple Hardware-based, good hard-wired printers, good quality, and solid router/firewall installs with the best equipment out there. I feel like this POS offering is more resilient and reliable than the competitors due to the good hardware and the easy to use APP. Calling into support day or late at night you will speak to a knowledgeable and helpful tech who gets you the info you need to carry on business. They have remote access and can see where the problem is - instead of sending you an overpriced technician from out of state at twice the price because you're mysteriously not up and running (rare). No service is perfect but having a reliable tech on the other end of the phone is worth it's weight in gold.

Desvantagens

I would guess that a con is the high price of hardware but that's unavoidable - if you're using the best hardware available (Apple, StarTSP, Cisco Meraki) then it might carry a higher price tag but the tradeoff is reliability. You wouldn't get Breadcrumb if you're trying to cut corners and save money - this is the real deal iPad based and dependable system. Cost is always on the mind of business owners so this could be an issue for some business owners but if you aren't spending an hour a day working through tech issues aren't you really just saving money in the long run?

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Resposta do Upserve

Hi Greg, thanks for your amazing review! We are happy to hear that our services stand out amongst our competitors and that our customer service has been such an asset for you. Thanks again for the great review!

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 9.0/10

Kolby G.
Setor: Restaurantes
Porte da empresa: 13-50 funcionários
Traduzir com Google

Upserve is Second to None

Usado Diariamente durante Mais de dois anos
Avaliado em 20/08/2019
Fonte da avaliação: Capterra

From back office functionality to ease of training to customer service my experience with Upserve is rivaled by no other POS system.

Vantagens

The fact that a new-hire can be fully versed in the software within 2 training shifts is impeccable.

Desvantagens

I do no like that the table view shows all open tables and not tables assigned only to the person logged in.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

David K.
Setor: Restaurantes
Porte da empresa: 1.001-5.000 funcionários
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Frustration Growing

Usado Diariamente durante Mais de dois anos
Avaliado em 19/09/2019
Fonte da avaliação: Capterra

We loved Breadcrumb once upon a time, and we have done a lot to bring others to Upserve. Now, we are exploring other options to replace Upserve. In fact we are testing one now at our largest location in the country. We have realized Upserve has grown too big. Nobody inside the organization cares that there's a huge security glitch in their coding that has cost us money. And despite promise after promise to fix it, we are now 10 months later with no resolution. It's evident Upserve has other priorities, and we are not one of them.

Vantagens

Ease of use. Simplicity. And in the beginning, responsiveness of Breadcrumb to improving the product.

Desvantagens

Today, lack of responsiveness. There are bugs, glitches and programming errors that are repeatedly dismissed and pushed aside. It seems that internal priorities seemed to have shifted toward investor demands. Upserve's guests are not as important as they once were.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 6.0/10

Recomendação do usuário
8.8/10
Baseado em 236 usuários
Compare as alternativas por recomendação dos usuários
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Preço do Upserve POS

Preço do Upserve POS

A partir de
US$ 59,00/mês
Teste Grátis
Assinatura
Relação qualidade/preço

Core: Pairs well with single location restaurants with smaller staff.
Starting at $59/month.

Pro: Pairs well with multi-location restaurants, multiple terminals and restaurants with average ticket orders above $30.
Starting at $199/month.

Enterprise: Pairs excellently with large multiple location groups with 50 to 500 locations.
Starting at $359/month for a single terminal license.

Complete pricing details can be found at https://upserve.com/pricing/

Core: Pairs well with single location restaurants with smaller staff.
Starting at $59/month.

Pro: Pairs well with multi-location restaurants, multiple terminals and restaurants with average ticket orders above $30.
Starting at $199/month.

Enterprise: Pairs excellently with large multiple location groups with 50 to 500 locations.
Starting at $359/month for a single terminal license.

Complete pricing details can be found at https://upserve.com/pricing/

Relação qualidade/preço
4.3/5
Baseado em 236 usuários
Compare as alternativas por relação qualidade/preço
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Recursos do Upserve POS

Recursos do Upserve POS

API
Banco de dados do cliente
Cobrança e faturamento
Geração de relatórios de vendas
Gestão de descontos
Gestão de estoques
Gestão de funcionários
Gestão de pedidos
Histórico do cliente
Leitura de códigos de barras
Lembretes
Notificações automáticas
PDV
Painel de atividades
Processamento de cartões de crédito
Programa de fidelidade
Rastreamento de estoque
Relatórios e estatística
Sistema de vales-presente
Várias localizações
Recursos
4.2/5
Baseado em 236 usuários
Compare as alternativas por avaliações dos recursos
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Categorias

Mais informações sobre Upserve POS

Mais informações sobre Upserve POS

Principais recursos do Upserve POS

  • 24/7 support
  • API access
  • Access levels settings
  • Check merging, splitting & transferring
  • Cloud-based storage and analytics
  • Full tableside and service counter POS
  • Gift card handling
  • Hold & send
  • Item modification
  • Item notes
  • Labor costs and scheduling
  • Menu creation & customization
  • Menu inventory countdown
  • Multiple business handling
  • Offline mode
  • Payments
  • Real-time reporting
  • Sale tracking tools
  • Sales, server and menu reporting
  • Search functionality
  • Software integration
  • Staff management
  • Tab management
  • Table management
  • Ticket printing for kitchen use
  • Time clock
  • Voids and comps
  • iPhone/iPad application

Vantagens

  • With Upserve POS, users can manage their restaurant from a single platform and check daily sales and reports.

  • Upserve POS enables employees to manage tables, take orders, and modify menus on-the-fly.

  • Users can manage staff with easy access to work schedules, reports, and time clock information for accurate employee compensation.

  • Users can get real-time reports on business activity and have them sent directly to their email inbox.

  • Upserve POS is optimized for iPad and iPhone, enabling access to restaurant sales anytime, anywhere.

  • Perguntas frequentes sobre o Upserve POS

    Perguntas frequentes sobre o Upserve POS

    Abaixo estão algumas perguntas frequentes sobre o Upserve POS.

    P: Que tipo de planos o Upserve POS oferece?

    O Upserve POS oferece os seguintes planos de pagamento:

    A partir de: US$ 59,00/mês

    Modelo de preços: Assinatura

    Teste Grátis: Não disponível

    Core: Pairs well with single location restaurants with smaller staff. Starting at $59/month. Pro: Pairs well with multi-location restaurants, multiple terminals and restaurants with average ticket orders above $30. Starting at $199/month. Enterprise: Pairs excellently with large multiple location groups with 50 to 500 locations. Starting at $359/month for a single terminal license. Complete pricing details can be found at https://upserve.com/pricing/

    P: Quais são os principais recursos do Upserve POS?

    O Upserve POS oferece os seguintes recursos:

    • 24/7 support
    • API access
    • Access levels settings
    • Check merging, splitting & transferring
    • Cloud-based storage and analytics
    • Full tableside and service counter POS
    • Gift card handling
    • Hold & send
    • Item modification
    • Item notes
    • Labor costs and scheduling
    • Menu creation & customization
    • Menu inventory countdown
    • Multiple business handling
    • Offline mode
    • Payments
    • Real-time reporting
    • Sale tracking tools
    • Sales, server and menu reporting
    • Search functionality
    • Software integration
    • Staff management
    • Tab management
    • Table management
    • Ticket printing for kitchen use
    • Time clock
    • Voids and comps
    • iPhone/iPad application

    P: Quem costuma usar o Upserve POS?

    Os clientes habituais do Upserve POS são:

    Empresas de médio porte, Pequenas empresas

    P: Em que idioma o Upserve POS está?

    O Upserve POS está nos seguintes idiomas:

    Inglês

    P: Que tipo de planos o Upserve POS oferece?

    O Upserve POS tem os seguintes planos de preços:

    Assinatura

    P: O Upserve POS é compatível com disponíveis móveis?

    O Upserve POS é compatível com os seguintes dispositivos:

    Android, iPad

    P: O Upserve POS se integra com quais outros aplicativos?

    O Upserve POS se integra com os seguintes aplicativos:

    7Shifts, 7Shifts, Davo Sales Tax, Gusto, Homebase, HotSchedules, MarginEdge, Marketman, Marketman, SinglePlatform

    P: Que nível de suporte o Upserve POS oferece?

    O Upserve POS oferece as seguintes opções de suporte:

    Base de conhecimento, Suporte por telefone, Tutoriais em vídeo