Upserve POS

Upserve POS

Restaurant & Bar iPad POS Management System

4.4/5 (204 avaliações)

Resumo do Upserve POS

Upserve - formerly Breadcrumb - is a POS management system that caters to restaurants, cafes, bars and nightclubs, offering an extensive suite of features optimized for iPad and iPhone. The platform includes flexible point-of-sale tools and payment solutions, as well as functionalities such as check and table management, and time clock.

Upserve POS helps businesses operate more efficiently, allowing users to quickly search for menu items and edit menus on-the-fly. With just a few taps, users can split, transfer and merge checks, and open and close tabs by swiping a credit card. Servers can also hold items or courses to send over at a later time. Other menu features include automated item countdown and 86’ed alerts.

Upserve POS' management tools help track sales and sales items and monitor week-over-week trends. Managers can specify the features each employee gets access to, as well as different views and menus for distinct roles. Users can void or comp items, or an entire check by dollar amount or percentage. The Inventory countdown feature alerts servers when an item is running low and automatically adds 86'd items when they run out.

The platform allows users to complete electronic payments with signature on screen, and add customizable tip suggestions. Time clock integration enables managers to pay workers accurately, as well as check up on labor insights to understand and manage costs, scheduling, and employee productivity. Owners and managers can view up-to-the-minute sales reports, and get an overview of sales and tax, as well as guest and check counts.

Preços

A partir de
US$ 119,00/mês
Opções de preços
Avaliação gratuita
Assinatura
Relação qualidade/preço

Dispositivos

Porte da empresa

P
M
G

Mercados

Estados Unidos

Idiomas

Inglês

Upserve POS - Avaliações

Classificação geral
4.4/5
90% avaliações positivas
127
Excelente
57
Muito bom
10
Média
2
Ruim
8
Péssimo
Avaliador Verificado
Traduzir com Google

Streamlined and simple POS

Usado Diariamente durante Mais de dois anos
Avaliado em 25/01/2019
Fonte da avaliação: Capterra

Overall it's pretty good for our quick service restaurant. We've used several POS systems over the last 15 years and it has less user-interface customization, but I think that's for the better. Sometimes POS's suffer from *too many* customization options and you end up with a cluttered interface which slows down order-taking. We do not have table service, so those features on the POS we cannot comment on.

Vantagens

For new front-of-the-house employees the learning curve is easy - if you have ever used an app then you've already started your training in Upserve. Also, equipment replacement (iPads, routers) will be relatively cheaper and much easier than full system upgrades.

As restaurant infrastructure goes it's great not needing a back office computer, and yet reports and menus and setup can still be handled through any web-browser. This is great for those of us who can't always be present.

Desvantagens

There can be connectivity issues, but they're much fewer since this company took over. If you or Upserve are offline then things go into Offline Mode which still is buggy at times - especially with credit cards. Also, Offline Mode puts the onus on you to trust whether a card will be approved or not. But, this is rare. Not a huge issue with us where our average check is low, but high-end places may want to be aware of workarounds and fixes.

Resposta do Upserve

Hi there -

Thank you for your feedback. Here at Upserve, we're constantly trying to better our solution to fit the needs of the restauranteur. This includes our Offline Mode capabilities. We know that losing WIFI can be detrimental to restaurants, so we released our new Android-based POS so you can hardwire your solution. Along with that, we continue to make updates on our Offline Mode feature to really enhance the user experience. Please continue to provide us with your feedback - this helps us make sure we're steering our product in the right direction.

Cheers!

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

9.0/10
Greg M.
Traduzir com Google

I install and maintain POS hardware and software for hundreds of restaurants - Breadcrumb Review

Usado Diariamente durante Mais de dois anos
Avaliado em 19/10/2018
Fonte da avaliação: Capterra

I am an IT tech who has installed and maintained every type of POS out there. This is definitely one of my favorites for restaurants with one station or ten. Great for bars and restaurants with heavy traffic - very reliable.

Vantagens

After doing computer repair for 20 years and point of sale for retail, restaurants, and hotels - I can honestly say that Breadcrumb offers one of the best solutions. Apple Hardware-based, good hard-wired printers, good quality, and solid router/firewall installs with the best equipment out there. I feel like this POS offering is more resilient and reliable than the competitors due to the good hardware and the easy to use APP. Calling into support day or late at night you will speak to a knowledgeable and helpful tech who gets you the info you need to carry on business. They have remote access and can see where the problem is - instead of sending you an overpriced technician from out of state at twice the price because you're mysteriously not up and running (rare). No service is perfect but having a reliable tech on the other end of the phone is worth it's weight in gold.

Desvantagens

I would guess that a con is the high price of hardware but that's unavoidable - if you're using the best hardware available (Apple, StarTSP, Cisco Meraki) then it might carry a higher price tag but the tradeoff is reliability. You wouldn't get Breadcrumb if you're trying to cut corners and save money - this is the real deal iPad based and dependable system. Cost is always on the mind of business owners so this could be an issue for some business owners but if you aren't spending an hour a day working through tech issues aren't you really just saving money in the long run?

Resposta do Upserve

Hi Greg, thanks for your amazing review! We are happy to hear that our services stand out amongst our competitors and that our customer service has been such an asset for you. Thanks again for the great review!

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

9.0/10
Melanie S.
Traduzir com Google

Helps ease day-to-day of small Local Business

Usado Diariamente durante 6 a 12 meses
Avaliado em 25/04/2019
Fonte da avaliação: Capterra

Upserve is so much faster than our old system, as well as much more user-friendly. Anything I can't figure out myself, I can easily chat with a representative and have my question answered within minutes. Our menu is extensive and fully customizable, and this software makes waiting tables a breeze! Honestly, we were hesitant to spend such a seemingly-large chunk of money intitally, but it has been SO worth it. The time and energy saved from not hassling with a stubborn old computer system has bee miraculous! Everything is all in one place and so easy to use- I can't praise this system enough!

Vantagens

-Overall customizability for modifications and personalization
-Exceptional interactions and support from representatives throughout set-up and for occasional questions
-Constantly improving dynamics and usability
-Development of new features that make the program even more of a "one stop shop" (ie. processing, scheduling staff, inventory, accounting, menu management, etc.)
-Consistent quality and service (software doesn't glitch or freeze, equipment is great quality, and super easy to use)

Desvantagens

-Initial set-up cost was a little intimidating, however well worth it long term
-Merchant pricing was a little difficult to understand, however our representatives walked us through everything
-Would like to automatically receive one monthly summary/billing statement without having to "subscribe" to multiple reports

Resposta do Upserve

Hi there Melanie - thank you for this review! It's feedback like this that really help us as a company grow, and better understand how we can do better. As always, please don't hesitate to reach out to our Support team, or your Customer Success Manager if you have any questions or feature requests. We're open to any ideas that come our way. Cheers!

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

10.0/10
Leandro U.
Traduzir com Google

Breadcrumb is an excellent POS system, but lack security

Usado Diariamente durante Mais de dois anos
Avaliado em 11/09/2018
Fonte da avaliação: Capterra

We are using the POS system in our 4 corporate restaurants and will be migrating the last one in 2 months. We use it for the employees to clock in/out, open checks for the guests, close checks, and receive payments.

It addresses better control for our restaurant operation, in fact, we have some concern about the security related to users, but I love Breadcrumb because their team is always up to improve the system according to our needs.

For any restaurant business, this is a very good system.

Vantagens

Very friendly interface for any level user, even the back office is pretty easy to deal with.
There is a 24/7 support that you can contact direct from your terminal.
Good rate when compared to other competitors.
The team that works for Breadcrumb is always willing to help.

Desvantagens

User security is not the best deal, any employee can clock in/out without supervisor approval.
There should be more detailed security levels, for example, I do not want my manager to change roles, but if they can manage users they can manage roles as well.
Split Checks should be easier to deal with. Additionally to that you cannot use the same table until the previous check is closed.

Resposta do Upserve

Hi Leandro, thanks for your review and feedback! We are glad to hear that our interface has been so user friendly for you and your staff. Thanks again for the helpful review!

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

8.0/10
Patrick F.
Traduzir com Google

Small Resort with Small Restaurant and Breadcrumb POS helped mightly

Usado Diariamente durante Mais de dois anos
Avaliado em 27/09/2018
Fonte da avaliação: Capterra

The software is easy to use, intuitive and designed obviously by several successful, former restaurant owners. Features are bountiful, but all times they are open to improvements or additions.

Vantagens

The tech support provided by Breadcrumb is what I wish all our technology partners (wifi support, social media support, computer tech, customer reservation software) used here at Boulder Creek Lodge could emulate. My experience has been that the tech support is fast, polite, talented knowledgeable of the Breadcrumb software to provide quick and effective tech support.

Desvantagens

Often our resort hosts corporate guests that stay with us over more than just one day. The guest has a desire to "run a tab" over perhaps a month. Right now from what we are told we need to close out every night. It would help us avoid recording restaurant purchases in a note pad and adding then creating a ticket the last day of their stay.

Resposta do Upserve

Hi Patrick, thanks for the great review! We are happy to hear that our support team has been such an asset to your business. Thanks again for the review!

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

10.0/10

Preço do Upserve POS

A partir de
US$ 119,00/mês
Opções de preços
Avaliação gratuita
Assinatura
Relação qualidade/preço

Core: Pairs well with single location restaurants with smaller staff.
Starting at $119/month for a single terminal license.

Pro: Pairs well with multi-location restaurants, multiple terminals and restaurants with average ticket orders above $30.
Starting at $249/month for a single terminal license.

Enterprise: Pairs excellently with large multiple location groups with 50 to 500 locations.
Starting at $399/month for a single terminal license.

Complete pricing details can be found at https://upserve.com/pricing/

Recursos do Upserve POS

  • API
  • Geração de relatórios de vendas
  • Gestão de estoques
  • Gestão de funcionários
  • Gestão de pedidos
  • Histórico do cliente
  • PDV
  • Processamento de cartões de crédito
  • Programa de fidelidade do cliente
  • Rastreamento de estoque
  • Sistema de vales-presente

  • Banco de dados do cliente
  • Gerenciamento de faturas
  • Gestão de descontos
  • Integração de terceiros
  • Lembretes automáticos
  • Notificações automáticas
  • Painel de atividades
  • Relatórios e estatística
  • Várias localizações

Mais informações sobre Upserve POS

Principais recursos do Upserve POS

  • 24/7 support
  • API access
  • Access levels settings
  • Check merging, splitting & transferring
  • Cloud-based storage and analytics
  • Full tableside and service counter POS
  • Gift card handling
  • Hold & send
  • Item modification
  • Item notes
  • Labor costs and scheduling
  • Menu creation & customization
  • Menu inventory countdown
  • Multiple business handling
  • Offline mode
  • Payments
  • Real-time reporting
  • Sale tracking tools
  • Sales, server and menu reporting
  • Search functionality
  • Software integration
  • Staff management
  • Tab management
  • Table management
  • Ticket printing for kitchen use
  • Time clock
  • Voids and comps
  • iPhone/iPad application

Vantagens

  • With Upserve POS, users can manage their restaurant from a single platform and check daily sales and reports.

  • Upserve POS enables employees to manage tables, take orders, and modify menus on-the-fly.

  • Users can manage staff with easy access to work schedules, reports, and time clock information for accurate employee compensation.

  • Users can get real-time reports on business activity and have them sent directly to their email inbox.

  • Upserve POS is optimized for iPad and iPhone, enabling access to restaurant sales anytime, anywhere.

  • Perguntas frequentes sobre o Upserve POS

    Abaixo estão algumas perguntas frequentes sobre o Upserve POS.

    P: Que tipo de planos o Upserve POS oferece?

    O Upserve POS oferece os seguintes planos de pagamento:

    A partir de: US$ 119,00/mês

    Modelo de preços: Assinatura

    Avaliação gratuita: Não disponível

    Core: Pairs well with single location restaurants with smaller staff.
    Starting at $119/month for a single terminal license.

    Pro: Pairs well with multi-location restaurants, multiple terminals and restaurants with average ticket orders above $30.
    Starting at $249/month for a single terminal license.

    Enterprise: Pairs excellently with large multiple location groups with 50 to 500 locations.
    Starting at $399/month for a single terminal license.

    Complete pricing details can be found at https://upserve.com/pricing/

    P: Quais são os principais recursos do Upserve POS?

    O Upserve POS oferece os seguintes recursos:

    • 24/7 support
    • API access
    • Access levels settings
    • Check merging, splitting & transferring
    • Cloud-based storage and analytics
    • Full tableside and service counter POS
    • Gift card handling
    • Hold & send
    • Item modification
    • Item notes
    • Labor costs and scheduling
    • Menu creation & customization
    • Menu inventory countdown
    • Multiple business handling
    • Offline mode
    • Payments
    • Real-time reporting
    • Sale tracking tools
    • Sales, server and menu reporting
    • Search functionality
    • Software integration
    • Staff management
    • Tab management
    • Table management
    • Ticket printing for kitchen use
    • Time clock
    • Voids and comps
    • iPhone/iPad application

    P: Quem costuma usar o Upserve POS?

    Os clientes habituais do Upserve POS são:

    Empresas de médio porte, Pequenas empresas

    P: Em que idioma o Upserve POS está?

    O Upserve POS está nos seguintes idiomas:

    Inglês

    P: Que tipo de planos o Upserve POS oferece?

    O Upserve POS tem os seguintes planos de preços:

    Assinatura

    P: O Upserve POS é compatível com disponíveis móveis?

    O Upserve POS é compatível com os seguintes dispositivos:

    Android, iPad

    P: O Upserve POS se integra com quais outros aplicativos?

    O Upserve POS se integra com os seguintes aplicativos:

    7Shifts, 7Shifts, Branch Messenger, Gusto, Homebase, HotSchedules, MarginEdge, Marketman, SinglePlatform, Upserve Inventory

    P: Que nível de suporte o Upserve POS oferece?

    O Upserve POS oferece as seguintes opções de suporte:

    Base de conhecimento, Suporte por telefone, Tutoriais em vídeo