Vivonet is a restaurant point of sale management system. Available on iPads, the application helps you develop your business. The application includes complete restaurant & catering solutions covering sales reporting, cash drawer management & cuisine related functionalities.
during a recent attempt to switch cc processors I had an interesting experience. I needed the processor switched over so we could reopen. first the day before we reopened I had to call vivonet to check on the progress of the order and had to talk the tech into looking for it and finally found that the new processor had indeed sent over a order but no one had addressed it, So finally some one was going to work on it. the next morning I called again because we were going to reopen in a few hours. Well come to find out there was a problem with the information sent over. No one had called me to let me know there was a problem. I was clear about our schedule to reopen. I was unable to contact the new processor at that late hour I had them reinstall the old processor due to the lateness of the hour. If the tech had contacted me when the problem started I would have been able to got the issue straightened out. I was livid about the lack of contact or concern with letting me know. and for all this I paid you some amount. not only that every month I receive an invoice for 85 dollars but i was charged 90 some amount. over all I am very unhappy and have nothing good to say about or to the staff of vivonet.
i am able to process payments
the staff behind the service
For about 6 weeks I was experiencing difficulties with a product supported by Vivonet. They had emailed me to follow-up and offer assistance. The next day as I was experiencing difficulty, i quickly emailed a reply for help and within a minute my phone was ringing and support was on the other end. That was fantastic and actually made my day.
I think its the ease to use and the forever updating and improving of your product.
I haven't watched a tutorial in quite some time because I found them monotoned. I will however try again when I have some time.
Stable platform but not user friendly for non savvy users. Cashier experience is ok but BOH Item Harmony with Managers has proven to be difficult to understand managing menu items and programming buttons for new users.
Recipe # Matching and searching, Scanning SKU's
Exporting, No Real Time programming, waiting over midnight to validate.
Installation was great the team helped with introduction training and support. On occasion the numbers get jumbled and out of order. I would like for the items in the system to be easier to program at the unit level. Giving the manager ability to make changes day of in the system and reflect day of in the system. Overall satisfied with the equipment and service.
Not being able to make changes in the system that reflect in the system such as entering a new item takes 24 hours to be seen on system.
The service was Effective, prompt, and helpful. It's easy to get assistance and most issues are solved and handled quickly. The wait time is very reasonable , and the help line tech's are courteous and knowledgeable.
Reliability and ease to the user
The over ring process, cashiers could easily process a sale transaction and than print the slip and write it up as an over ring to take the cash.
Contact Vivonet for pricing.
Abaixo estão algumas perguntas frequentes sobre o Vivonet.
O Vivonet oferece os seguintes planos de pagamento:
Avaliação gratuita: Não disponível
Contact Vivonet for pricing.
O Vivonet oferece os seguintes recursos:
Os clientes habituais do Vivonet são:
Empresas de médio porte, Pequenas empresas
O Vivonet está nos seguintes idiomas:
Não temos informações sobre os planos de pagamento do Vivonet.
Não temos informações sobre os dispositivos compatíveis com o Vivonet.
O Vivonet se integra com os seguintes aplicativos:
O Vivonet oferece as seguintes opções de suporte:
Base de conhecimento, Suporte online, Suporte por telefone, Tutoriais em vídeo