Maitre'D is a POS software designed for different kinds of retailers: restaurants, fast food, hotels & bars. Its different functionalities make Maitre'D a complete software to handle all aspects of POS business, from your mobile phone.
Handle your day to day business with the application and coordinate your teams efficiently. Manage your tables, your wait list, your payments & your employees and create events to attract more consumers.
Maitre'D also provides reporting & forecasting tools to analyze your business in depth.
I am curious what the user life of this product is. Our's is 11 yrs old and runs windows xp in the dining room "touchscreen & credit cards" , and my back office is running windows 7.1. The system is slowing down, running sluggish and recently we had a serious networking problem that ruined our Friday Night all you can eat Fish & Chips. 2 managers were on the phone w tech support for hours. The first call was made on Thursday evening and they responded Friday around 415pm. The call was made far enough in advance. Another time the power went off and when restored I couldn't reload the system because it "locked" and made me get a new product code to proceed. Again it was at 6pm and we had a full house. I had to purchase this code i know i didn't need over the phone with my credit card just to get my POS up and running. I had several outstanding tables that needed to be finalized and cashed out. I will say when i needed to get that unlock code there were no hold ups or waiting like when I needed tech support. They answered right off in person and were very eager to take my payment. The initial start up cost was ten thousand dollars cash up front. I consider that a big investment. I'm still paying and paying for insurance on hardware and software upgrades. My fear is it's going to get too old and out of date and I will be forced to purchase an entire new system. If I get both front and back pc's running windows 10 at the same time I will be very surprised. 10 is supposed to be the next operating system that's going to give us almost 20 yrs like XP and XP Pro did. we will see.
It's a user friendly and training waitstaff is very easy. Big bold buttons and colors on the screen
When I call TECH support I need support NOW not tomorrow. When POS is down my business doesn't Run!
They also changed their credit card processing policies. Last June (2018) they suddenly made a change to their credit card processing software to make it so it no longer held the card information for use when the guest left. If you swipe a card to start a tab, that information is useless to close the tab with, and the system can't access it. You need to rely on the customer to remember to come back and swipe the card again at the end of their visit. They claimed this was for PCI compliance. When I asked how we should hold tabs open for customers, they instructed us to hold customer credit cards behind the bar to secure their tab. That is the opposite of PCI compliance, and actually breaks many privacy laws. What are you thinking Posera? Down the tubes.
We used to like the optional features and interface possibilities, until we found out that most of them don't work as promised.
The live customer support has gone extinct. When you call for the "24 hour technical support" you are usually just getting on a wait list for a call back, or leaving a recorded message for an eventual call back. Waiting right now for a call back, over an hour waiting, with a total system failure. Second time like this in the last 3 weeks. Ridiculous.
Great but a little difficult setting up for menu items.
Support was awesome...no matter what time of day or night - someone was always there to help out any problems we'd be having. It wasn't made for communicating with our hotel software but they made it work. The software does a lot more than we actually use it for.
Problems with interaction for room charges in the hotel...not always a problem with the software though but a hardware problem on our own end.
This software is great for companies that need something simple to work with and are not looking for propitiatory POS systems.
At times when using the software at the POS it seems like you have to take more steps then you should to complete certain functions.
Easy to set up, Great corporate head office module. Can add new items in multiple locations within minutes.
Has its fair share of bugs, but which software doesn't. Need to communicate without th support to fix the issues which takes time.
Contact Maitre'D for pricing.
Abaixo estão algumas perguntas frequentes sobre o Maitre'D.
O Maitre'D oferece os seguintes planos de pagamento:
Avaliação gratuita: Disponível
Contact Maitre'D for pricing.
O Maitre'D oferece os seguintes recursos:
Os clientes habituais do Maitre'D são:
Empresas de médio porte, Pequenas empresas
O Maitre'D está nos seguintes idiomas:
Não temos informações sobre os planos de pagamento do Maitre'D.
Não temos informações sobre os dispositivos compatíveis com o Maitre'D.
O Maitre'D se integra com os seguintes aplicativos:
O Maitre'D oferece as seguintes opções de suporte:
Base de conhecimento, Suporte online, Suporte por telefone, Tutoriais em vídeo