Maitre'D

Maitre'D

Restaurant, bar & hotel management solution

3.7/5 (36 avaliações)

Resumo do Maitre'D

O que é o Maitre'D?

Maitre'D is a POS software designed for different kinds of retailers: restaurants, fast food, hotels & bars. Its different functionalities make Maitre'D a complete software to handle all aspects of POS business, from your mobile phone. Handle your day to day business with the application and coordinate your teams efficiently. Manage your tables, your wait list, your payments & your employees and create events to attract more consumers. Maitre'D also provides reporting & forecasting tools to analyze your business in depth.

Resumo do Maitre'D

Preços

A partir de
N/A

Opções de preços

Teste Grátis
Relação qualidade/preço

Contact Maitre'D for pricing.


Recursos do Maitre'D

Dispositivos
Porte da empresa
P M G
Mercados
China, Europa, Japão, Reino Unido, Estados Unidos
Idiomas
Inglês, Francês

Capturas de tela

Captura de tela do Maitre'D: Maitre'D on mobile
Captura de tela do Maitre'D: Maitre'D on mobile Captura de tela do Maitre'D: Maitre'D - Back office tools Captura de tela do Maitre'D: Maitre'D on iPad - Table management

Maitre'D - Avaliações

Maitre'D - Avaliações

Classificação geral
3.7
/
5 36 avaliações
Excelente
12

Muito bom
11

Regular
6

Ruim
4

Péssimo
3

Relação qualidade/preço
2.9
Recursos
3.6
Praticidade
3.8
Suporte ao cliente
3.5
64% dos usuários recomendam este app
Scott B.

SYSTEM IS VERY OUTDATED AND THE OLDER IT GETS IT SEEMS TO BE A MAGNET FOR GLITCHES

I am curious what the user life of this product is. Our's is 11 yrs old and runs windows xp in the dining room "touchscreen & credit cards" , and my back office is running windows 7.1. The system is slowing down, running sluggish and recently we had a serious networking problem that ruined our Friday Night all you can eat Fish & Chips. 2 managers were on the phone w tech support for hours. The first call was made on Thursday evening and they responded Friday around 415pm. The call was made far enough in advance. Another time the power went off and when restored I couldn't reload the system because it "locked" and made me get a new product code to proceed. Again it was at 6pm and we had a full house. I had to purchase this code i know i didn't need over the phone with my credit card just to get my POS up and running. I had several outstanding tables that needed to be finalized and cashed out. I will say when i needed to get that unlock code there were no hold ups or waiting like when I needed tech support. They answered right off in person and were very eager to take my payment. The initial start up cost was ten thousand dollars cash up front. I consider that a big investment. I'm still paying and paying for insurance on hardware and software upgrades. My fear is it's going to get too old and out of date and I will be forced to purchase an entire new system. If I get both front and back pc's running windows 10 at the same time I will be very surprised. 10 is supposed to be the next operating system that's going to give us almost 20 yrs like XP and XP Pro did. we will see.


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Derek W.

No customer technical support, wait for ever for a call back

They also changed their credit card processing policies. Last June (2018) they suddenly made a change to their credit card processing software to make it so it no longer held the card information for use when the guest left. If you swipe a card to start a tab, that information is useless to close the tab with, and the system can't access it. You need to rely on the customer to remember to come back and swipe the card again at the end of their visit. They claimed this was for PCI compliance. When I asked how we should hold tabs open for customers, they instructed us to hold customer credit cards behind the bar to secure their tab. That is the opposite of PCI compliance, and actually breaks many privacy laws. What are you thinking Posera? Down the tubes.


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Mary G.

Tech guys are awesome!

Great but a little difficult setting up for menu items.


Traduzir com Google
Keith L.

Great if you need something out of the box


Traduzir com Google
Jase L.

Happy


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Scott B.
Setor: Restaurantes
Porte da empresa: 13-50 funcionários
Traduzir com Google

SYSTEM IS VERY OUTDATED AND THE OLDER IT GETS IT SEEMS TO BE A MAGNET FOR GLITCHES

Usado Diariamente durante Mais de dois anos
Avaliado em 27/06/2017
Fonte da avaliação: SoftwareAdvice

I am curious what the user life of this product is. Our's is 11 yrs old and runs windows xp in the dining room "touchscreen & credit cards" , and my back office is running windows 7.1. The system is slowing down, running sluggish and recently we had a serious networking problem that ruined our Friday Night all you can eat Fish & Chips. 2 managers were on the phone w tech support for hours. The first call was made on Thursday evening and they responded Friday around 415pm. The call was made far enough in advance. Another time the power went off and when restored I couldn't reload the system because it "locked" and made me get a new product code to proceed. Again it was at 6pm and we had a full house. I had to purchase this code i know i didn't need over the phone with my credit card just to get my POS up and running. I had several outstanding tables that needed to be finalized and cashed out. I will say when i needed to get that unlock code there were no hold ups or waiting like when I needed tech support. They answered right off in person and were very eager to take my payment. The initial start up cost was ten thousand dollars cash up front. I consider that a big investment. I'm still paying and paying for insurance on hardware and software upgrades. My fear is it's going to get too old and out of date and I will be forced to purchase an entire new system. If I get both front and back pc's running windows 10 at the same time I will be very surprised. 10 is supposed to be the next operating system that's going to give us almost 20 yrs like XP and XP Pro did. we will see.

Vantagens

It's a user friendly and training waitstaff is very easy. Big bold buttons and colors on the screen

Desvantagens

When I call TECH support I need support NOW not tomorrow. When POS is down my business doesn't Run!

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 5.0/10

Derek W.
Setor: Restaurantes
Porte da empresa: 13-50 funcionários
Traduzir com Google

No customer technical support, wait for ever for a call back

Usado Diariamente durante Mais de dois anos
Avaliado em 08/12/2018
Fonte da avaliação: SoftwareAdvice

They also changed their credit card processing policies. Last June (2018) they suddenly made a change to their credit card processing software to make it so it no longer held the card information for use when the guest left. If you swipe a card to start a tab, that information is useless to close the tab with, and the system can't access it. You need to rely on the customer to remember to come back and swipe the card again at the end of their visit. They claimed this was for PCI compliance. When I asked how we should hold tabs open for customers, they instructed us to hold customer credit cards behind the bar to secure their tab. That is the opposite of PCI compliance, and actually breaks many privacy laws. What are you thinking Posera? Down the tubes.

Vantagens

We used to like the optional features and interface possibilities, until we found out that most of them don't work as promised.

Desvantagens

The live customer support has gone extinct. When you call for the "24 hour technical support" you are usually just getting on a wait list for a call back, or leaving a recorded message for an eventual call back. Waiting right now for a call back, over an hour waiting, with a total system failure. Second time like this in the last 3 weeks. Ridiculous.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Mary G.
Setor: Hotelaria
Porte da empresa: 51-200 funcionários
Traduzir com Google

Tech guys are awesome!

Usado Diariamente durante Mais de um ano
Avaliado em 13/03/2019
Fonte da avaliação: Capterra

Great but a little difficult setting up for menu items.

Vantagens

Support was awesome...no matter what time of day or night - someone was always there to help out any problems we'd be having. It wasn't made for communicating with our hotel software but they made it work. The software does a lot more than we actually use it for.

Desvantagens

Problems with interaction for room charges in the hotel...not always a problem with the software though but a hardware problem on our own end.

Detalhamento da qualificação

Praticidade
Suporte ao cliente

Probabilidade de recomendação: 4.0/10

Keith L.
Traduzir com Google

Great if you need something out of the box

Usado Diariamente durante Mais de dois anos
Avaliado em 21/05/2018
Fonte da avaliação: Capterra

Vantagens

This software is great for companies that need something simple to work with and are not looking for propitiatory POS systems.

Desvantagens

At times when using the software at the POS it seems like you have to take more steps then you should to complete certain functions.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Jase L.
Traduzir com Google

Happy

Usado Diariamente durante Mais de dois anos
Avaliado em 23/03/2018
Fonte da avaliação: Capterra

Vantagens

Easy to set up, Great corporate head office module. Can add new items in multiple locations within minutes.

Desvantagens

Has its fair share of bugs, but which software doesn't. Need to communicate without th support to fix the issues which takes time.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Recomendação do usuário
5.7/10
Baseado em 36 usuários
Compare as alternativas por recomendação dos usuários
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Preço do Maitre'D

Preço do Maitre'D

A partir de
N/A
Teste Grátis
Relação qualidade/preço

Contact Maitre'D for pricing.

Contact Maitre'D for pricing.

Relação qualidade/preço
2.9/5
Baseado em 36 usuários
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Recursos do Maitre'D

Recursos do Maitre'D

API
Acompanhamento de atividades
Banco de dados do cliente
Campos personalizados
Criação de relatórios personalizável
Dados em tempo real
Gestão de calendários
Imagem de marca personalizável
Importação/exportação de dados
Integração de CRM
Integração de e-mail
Integração de redes sociais
Integração de terceiros
Lembretes
Modelos personalizáveis
Notificações automáticas
Pagamentos eletrônicos
Painel de atividades
Questionários e feedback
Relatórios e estatística
Recursos
3.6/5
Baseado em 36 usuários
Compare as alternativas por avaliações dos recursos
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Categorias

Vídeos e Tutoriais

Vídeos e Tutoriais

Mais informações sobre Maitre'D

Mais informações sobre Maitre'D

Principais recursos do Maitre'D

  • Accounting & payroll interfaces
  • Cash & deposits management
  • Customer check/item splitting options
  • Delivery & dispatch
  • Event management
  • Floor management features
  • Forecasting & real-time alerts
  • Hotel system interfaces
  • Integrated gift card processing
  • Integrated transaction processing
  • Inventory & labor management
  • Loyalty programs
  • Mobile solutions
  • Multi-concept management
  • Online ordering & reservations
  • Promotion management
  • Reporting tools
  • Wait list management

Vantagens

  • Maitre'D lets you handle orders & reservations directly online, making it really ideally suited to restaurants or hotel establishments.

  • The event management feature allows you to create events from scratch. With this tool, you can take care of everything involved in the event, from catering fees to dishwashing.

  • Maitre'D also simplifies employee management & labor by providing tools to handle tips, calculate wages & manage the schedules of each employee.

  • With its delivery features, its payment solutions, its floor management options & its wait list management tools, Maitre'D allows you to handle each service efficiently.

  • Maitre'D also provides reporting & forecasting analytics to help you manage your business in real-time.

  • Perguntas frequentes sobre o Maitre'D

    Perguntas frequentes sobre o Maitre'D

    Abaixo estão algumas perguntas frequentes sobre o Maitre'D.

    P: Que tipo de planos o Maitre'D oferece?

    O Maitre'D oferece os seguintes planos de pagamento:

    Teste Grátis: Disponível

    Contact Maitre'D for pricing.

    P: Quais são os principais recursos do Maitre'D?

    O Maitre'D oferece os seguintes recursos:

    • Accounting & payroll interfaces
    • Cash & deposits management
    • Customer check/item splitting options
    • Delivery & dispatch
    • Event management
    • Floor management features
    • Forecasting & real-time alerts
    • Hotel system interfaces
    • Integrated gift card processing
    • Integrated transaction processing
    • Inventory & labor management
    • Loyalty programs
    • Mobile solutions
    • Multi-concept management
    • Online ordering & reservations
    • Promotion management
    • Reporting tools
    • Wait list management

    P: Quem costuma usar o Maitre'D?

    Os clientes habituais do Maitre'D são:

    Empresas de médio porte, Pequenas empresas

    P: Em que idioma o Maitre'D está?

    O Maitre'D está nos seguintes idiomas:

    Inglês, Francês

    P: Que tipo de planos o Maitre'D oferece?

    Não temos informações sobre os planos de pagamento do Maitre'D.

    P: O Maitre'D é compatível com disponíveis móveis?

    Não temos informações sobre os dispositivos compatíveis com o Maitre'D.

    P: O Maitre'D se integra com quais outros aplicativos?

    O Maitre'D se integra com os seguintes aplicativos:

    Marketman, Mobi2Go, Tanda, WebRezPro

    P: Que nível de suporte o Maitre'D oferece?

    O Maitre'D oferece as seguintes opções de suporte:

    Base de conhecimento, Suporte online, Suporte por telefone, Tutoriais em vídeo