VIZOR HelpDesk & Assets

ITIL Certified IT Service and Asset Management Solution

4 /5 (1 avaliação) Escreva uma avaliação!

Resumo do VIZOR HelpDesk & Assets

O que é o VIZOR HelpDesk & Assets?

VIZOR is an ITIL Certified IT Service and Asset Management Solution.

IT Asset Management - VIZOR manages the complete IT asset lifecycle with a central repository combining network discovery and inventory data with purchase, warranty and maintenance details. Allocation of assets to employees and locations is simplified so you always know exactly who has what.

ServiceDesk - Feature rich helpdesk issue tracking solution ideal for both IT end user and customer support. Out-of-the-box functionality facilitates ITIL best practices for incident and change management with powerful email integration, Service Level Agreements (SLAs), Knowledge Base, teamworking, automatic ticket assignment and a self-service portal. . Available on-premise or in the cloud.

Software & License Management - Manage your software assets including licenses, maintenance contracts, and cloud subscriptions, in one central location. Manage requests through approval and provisioning processes, ensure license compliance and maintain control over software expenditure. Receive timely reminders when maintenance contracts and cloud subscriptions are due for renewal. Stay informed on current and forecast expenditure with powerful analytics reporting.

Resumo do VIZOR HelpDesk & Assets

Preços

A partir de
US$ 3,00/ano

Opções de preços

Teste Grátis
Assinatura
Relação qualidade/preço

Pricing is charged annually based on number of users. Three editions are offered at different prices: SCCM Vizor for IT Assets, SCCM Vizor for Software, and SCCM Vizor Complete.


Recursos do VIZOR HelpDesk & Assets

Dispositivos
Porte da empresa
P M G
Mercados
Austrália, Canadá, Europa, Alemanha, Índia e outros 3, México, Reino Unido, Estados Unidos
Idiomas
Inglês, Francês, Alemão, Espanhol

Capturas de tela

Captura de tela do VIZOR HelpDesk & Assets: Powerful dashboards and Reporting
Captura de tela do VIZOR HelpDesk & Assets: Powerful dashboards and Reporting Captura de tela do VIZOR HelpDesk & Assets: Workflow for IT processes Captura de tela do VIZOR HelpDesk & Assets: Self-service Portal Captura de tela do VIZOR HelpDesk & Assets: Knowledge base Captura de tela do VIZOR HelpDesk & Assets: Hundreds of out of the box reports

VIZOR HelpDesk & Assets - Avaliações

VIZOR HelpDesk & Assets - Avaliações

Classificação geral
4
/
5
Excelente
0

Muito bom
1

Regular
0

Ruim
0

Péssimo
0

Relação qualidade/preço
4
Recursos
4
Praticidade
3
Suporte ao cliente
5
100% dos usuários recomendam este app
Ludwig W.

ITSM Evaluation of Vizor Helpdesk

During our ITSM product evaluation this product ended up in the top-3, but eventually a different solution was chosen by our team. Anyhow a very valuable ITSM solution.


Traduzir com Google
Ludwig W.
Setor: Software
Porte da empresa: 51-200 funcionários
Traduzido para o Português

ITSM Evaluation of Vizor Helpdesk

Usado Outro durante Avaliação gratuita
Avaliado em 27/09/2018
Fonte da avaliação: Capterra

During our ITSM product evaluation this product ended up in the top-3, but eventually a different solution was chosen by our team. Anyhow a very valuable ITSM solution.

Vantagens

List of strong points:
Deep search and combining of search criteria. Very simple and compact user interface, not too fancy, just what it needs to be. Tree of smart drop down levels. Automatic reply by email from the system. Knowledge base for incident resolution. Possibility to link to sharepoint and oneNote. extensive list of reports.

Desvantagens

It is not always very clear what is standard and what can be done via integration services from the Vizor company.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 8.0/10

Recomendação do usuário
8/10
Baseado em 1 usuários
Compare as alternativas por recomendação dos usuários
Compare com alternativas

Preço do VIZOR HelpDesk & Assets

Preço do VIZOR HelpDesk & Assets

A partir de
US$ 3,00/ano
Teste Grátis
Assinatura
Relação qualidade/preço

Pricing is charged annually based on number of users. Three editions are offered at different prices: SCCM Vizor for IT Assets, SCCM Vizor for Software, and SCCM Vizor Complete.

Pricing is charged annually based on number of users. Three editions are offered at different prices: SCCM Vizor for IT Assets, SCCM Vizor for Software, and SCCM Vizor Complete.

Relação qualidade/preço
4/5
Baseado em 1 usuários
Compare as alternativas por relação qualidade/preço
Compare com alternativas

Recursos do VIZOR HelpDesk & Assets

Recursos do VIZOR HelpDesk & Assets

API
Acompanhamento de atividades
Alertas/transferência
Auditoria
Controle do acesso
Dados em tempo real
Ferramentas de colaboração
Gestão de conformidade
Gestão de permissões
Gestão do fluxo de trabalho
Importação/exportação de dados
Integração de terceiros
Interface para arrastar e soltar
Monitoramento
Monitoramento em tempo real
Notificações automáticas
Painel de atividades
Permissões por função
Relatórios e estatística
Visualização de dados
Recursos
4/5
Baseado em 1 usuários
Compare as alternativas por avaliações dos recursos
Compare com alternativas

Categorias

Vídeos e Tutoriais

Vídeos e Tutoriais

Mais informações sobre VIZOR HelpDesk & Assets

Mais informações sobre VIZOR HelpDesk & Assets

Principais recursos do VIZOR HelpDesk & Assets

  • Asset location tracking
  • Available on-premise or hosted in SaaS mode
  • Calculate asset depreciation
  • Capabilities for pursuing ISO 19770 / ITIL objectives
  • Email alerts & reminders
  • File repository for related asset documentation
  • Integration with purchase & supplier information
  • Manage cloud service subscriptions
  • Manage software licenses
  • QR code asset tagging
  • Track the complete IT asset life cycle
  • User customizable dashboards and reports

Vantagens

Track The Complete IT Asset Lifecycle
Vizor Assets allows the organization to track the complete lifecycle of assets, from employee request, through approval, procurement, provisioning and eventual retirement. Notifications keep managers informed on lifecycle processes, informing security compliance officers of lost assets and escalating the repair of assets with suppliers.

Who Has What
Knowing who has what asset provides department and asset managers with full asset visibility and allows for optimal IT asset management. Assets can easily be allocated to employees and should an employee leave, asset recovery is ensured. Reports on assets further assist managers in planning roll outs, upgrades and end of life scenarios.

Asset Location Tracking
Vizor Assets tracks where assets are located, with support for hierarchies including buildings, campuses, and even specific rooms or floors. Assets can also be checked in and out in the system so managers know where they are located at all times; for instance, when an employee needs to borrow a laptop or other device.

Network Device Discovery & Inventory
Vizor Assets comes with a PC Discovery auditing capability for organizations without an existing IT asset inventory solution. Vizor’s Discovery tool finds and audits all assets on a network, including laptops, printers, routers and switches. This provides a full inventory for the organization and brings all asset purchasing information into a central location.

Integration With Microsoft SCCM & Active Directory
Vizor Assets leverages and complements your existing PC discovery and configuration management infrastructure. Asset information from third party solutions such as Microsoft System Centre Configuration Manager can quickly and easily be imported into the system to be managed.

Purchase & Supplier Information
Vizor Assets manages all asset purchasing information, including service and maintenance contracts, purchasing agreements and supplier information. Purchase information held in existing solutions such as Microsoft Dynamics and Excel can easily be integrated and displayed alongside asset details. Information regarding the depreciation of assets is also stored and monitored in the system.

Email Alerts & Reminders
Vizor Assets provides timely email alerts and reminders to inform managers on the status of their assets. Notifications may be sent to the appropriate team if assets are out for repair or lost. In addition, new asset requests and hardware warranty expiries can be sent to managers via email.

Documentation File Repository
The system provides a central and secure repository for all documentation and contracts related to the firm’s IT assets. Having asset warranties and contracts in one place helps managers stay on top of asset lifecycles, and ensures that assets are repaired and replaced when needed.

Dashboards & Reports
Dashboards and reports in Vizor Assets are user customizable and provide IT and asset managers with all the information they need to ensure assets are properly managed. Managers may forecast future costs by asset, application, vendor or user within the system.

Perguntas frequentes sobre o VIZOR HelpDesk & Assets

Perguntas frequentes sobre o VIZOR HelpDesk & Assets

Abaixo estão algumas perguntas frequentes sobre o VIZOR HelpDesk & Assets.

P: Que tipo de planos o VIZOR HelpDesk & Assets oferece?

O VIZOR HelpDesk & Assets oferece os seguintes planos de pagamento:

A partir de: US$ 3,00/ano

Modelo de preços: Assinatura

Teste Grátis: Disponível

Pricing is charged annually based on number of users. Three editions are offered at different prices: SCCM Vizor for IT Assets, SCCM Vizor for Software, and SCCM Vizor Complete.

P: Quais são os principais recursos do VIZOR HelpDesk & Assets?

O VIZOR HelpDesk & Assets oferece os seguintes recursos:

  • Asset location tracking
  • Available on-premise or hosted in SaaS mode
  • Calculate asset depreciation
  • Capabilities for pursuing ISO 19770 / ITIL objectives
  • Email alerts & reminders
  • File repository for related asset documentation
  • Integration with purchase & supplier information
  • Manage cloud service subscriptions
  • Manage software licenses
  • QR code asset tagging
  • Track the complete IT asset life cycle
  • User customizable dashboards and reports

P: Quem costuma usar o VIZOR HelpDesk & Assets?

Os clientes habituais do VIZOR HelpDesk & Assets são:

Autônomos, Grandes empresas, Empresas de médio porte, Sem fins lucrativos, Administrações públicas, Pequenas empresas

P: Em que idioma o VIZOR HelpDesk & Assets está?

O VIZOR HelpDesk & Assets está nos seguintes idiomas:

Inglês, Francês, Alemão, Espanhol

P: Que tipo de planos o VIZOR HelpDesk & Assets oferece?

O VIZOR HelpDesk & Assets tem os seguintes planos de preços:

Assinatura

P: O VIZOR HelpDesk & Assets é compatível com disponíveis móveis?

Não temos informações sobre os dispositivos compatíveis com o VIZOR HelpDesk & Assets.

P: O VIZOR HelpDesk & Assets se integra com quais outros aplicativos?

O VIZOR HelpDesk & Assets se integra com os seguintes aplicativos:

Microsoft 365, Microsoft Azure, Microsoft Dynamics GP, Microsoft Excel

P: Que nível de suporte o VIZOR HelpDesk & Assets oferece?

O VIZOR HelpDesk & Assets oferece as seguintes opções de suporte:

Suporte online, Suporte por telefone, Tutoriais em vídeo, FAQs, Base de conhecimento