ZenMaid

I make a point of attempting to utilize every single feature available to us in ZenMaid. I literally re-watched Courtney’s Boot Camp video over and over again to get a solid understanding of what ZenMaid had to offer and how I could implement every single solitary feature to my advantage to save time and make it easier for my administrative staff, my field staff and my clients.

I LOVE the ‘user friendly’ quality of ZenMaid … training administrative office staff is utterly a BREEZE!

I LOVE the automated emails - they ROCK and save billions of hours of work.

I LOVE the automated text messages - they are also AWESOME! Sadly, due to cost cutting measures we have opted to not use text messages as we are charged extra for those.

I LOVE that all texts and emails are CUSTOMIZABLE - this is FABULOUS!

I LOVE the cleaner APP - it has made a MASSIVE difference for our field staff giving them so much more freedom and much less responsibility in that they are no longer required to manually track any changes to their 2-week-old-printed schedule!

I LOVE the ease of invoicing clients via ZenMaid!

I also LOVE that on special occasions such as Christmas and Halloween, ZenMaid updates the look of the software to celebrate the season.

I LOVE the reporting that ZenMaid offers and again, I make a point of utilizing as many of the reports as I can to assist me in my day to day tasks and reporting to the company owners.

Currently ZenMaid will notify us of a scheduling conflict but only for the first visit of a recurring schedule. It would be great if ZenMaid would notify of any and all future conflicts or at least up to 6 months in the future. Presently I must “eyeball” cleaners' schedules to catch future scheduling conflicts.

There are a few other minor and non critical fixes outstanding but I have already brought them to the attention of the ZenMaid team.

I also appreciate the Help & Community and Inner Circle that ZenMaid set up, I think these are excellent ways to generate feedback from all users.

There was nothing note worthy about this software. I had tried 2 others before signing up for this software, but I had to enter my credit card JUST to get access to their free trial. Which was a big mistake, their software was subpar compared to the other 2 I had already tried

- They charged my credit card even though they give you a "free trial". You MUST put in your credit card to have the free trial. The program is difficult to use, has bad lag times, does not have basic client info that merges into invoicing. More importantly, there is NO customer service. You cannot cancel your service on your account anywhere. I had to open an email complaint, where after days of back and forth with their spectacularly incompetent staff, they finally said they would cancel and remove my credit card from their database. Guess what?? Yes, they CHARGED my credit card $138 a week later. An amount that was far more than my monthly subscription price. I could not reach anyone at the company, and finally had to have my credit card company issue a charge back. Warning- I think this is a fraud company- DO NOT USE

Zenmaid has helped us nearly eliminate lockouts and late cancellations, has improved communication with our staff, and has strengthened our appearance as a professional and organized company. I love the amount of customization available within client/contact notes and notes regarding staff. I want to emphasize that this is the main reason we went shopping for a management software and we have not been disappointed. 5 stars for these features!

As a company that pays staff travel time between jobs and for office duties, reimburses staff for mileage, and allows unpaid breaks in the middle of longer jobs, we find the timekeeping and payroll side of Zenmaid to be all but useless. If your company only pays time on site and doesn't allow breaks you will have no problem with the software (though you may have trouble retaining staff). We also don't use Zenmaid for billing because we find that software designed for that purpose has better functionality and we get better card processing rates through our own third party provider. So to us, Zenmaid is nowhere near being the complete all-in-one solution that it would like to be.

Furthermore, the scheduling is almost impossible to use on my Android phone. If a client asks me to schedule something for them away from my desktop, it's just pure luck whether I can get the calendar to cooperate with me. The app and website both run slow on mobile as well. The WORST part about mobile usage is the lack of any kind of autosave feature. I can spend an hour in an estimate with a potential client, make a ton of notes, and potentially have all of it disappear if I don't have a good signal and/or don't successfully press the "save" button.