Self-service support & customer education platform
4.7/5 (26 avaliações)Elevio makes your products easier to learn. Improving retention, while reducing your support loads. We bring your existing support stack together to deliver an all-in-one experience for your customers, taking your customer education to the next level and providing help on-demand to your customers, when and where they need it. More than 500 companies such as Atlassian, Heap, Adroll and Dell are using elevio to improve customer education and lower support loads. Try our FREE 14-day Trial
Vantagens
It was so easy to get all of our articles visible within our software. Everything was laid out and explained in very simple terms that made it easy to get started. I love the visualizer tool too! You just click where you want an article to go on the page and it's there! This has taken our knowledge base from an out of date external page to delivering articles within our software. And it provides us analytics on top of it all!
Desvantagens
It can be a bit cumbersome to edit multiple existing articles at once due to the fact that going back to the previous page doesn't auto-refresh to show the most up-to-date info. You have to manually click the refresh button to see the changes applied. That is such a minor complaint compared to all the great things the software does though.
Overall its been one of the easiest experiences I've ever had implementing software thats had such a huge impact.
Vantagens
Elevio is extremely easy to use, set up, customize and integrate with Zendesk. In just a few months we were able to use its self help widget to reduce ticket volume by over 60%. Even better is its ticket deflection technology which has actively deflected anywhere between 15-25% of incoming tickets by helping users find the answers themselves before submitting tickets. Honestly this software is awesome and the support has been stellar.
Desvantagens
Wish it was a bit more customizable but for the benefits we got this is a tradeoff we can live with.
The Elev.io team from Chris, the CEO, on down is amazing, humble, and responsive. I've had great experiences both from a support side and a product feedback side.
Vantagens
Elev.io has nailed the in-app knowledge base experience.
The articles look clean and nice inside the app, and they have a rich feature set both from a features and buttons perspective as well as programmatically via the API. We love that Elev.io can fire up our support widget, link to our feature release blog, and track all of those things automatically for us.
Elev.io doesn't hide control of raw HTML, CSS, and JS so that you very much can customize it as needed. Most knowledge base platforms tightly lock this down which was a drawback for us.
Desvantagens
The styling that comes out of the box with the external knowledge base is basic and could use a designer's love. It's too minimalistic and basic for our brand and required a decent amount of CSS to get it where we wanted it to be.
Thanks Shaun, you'll love what we have coming in a few weeks with KB V2, among other things, you'll have absolute control over design & output.
Great product, great team, great value to our business.
Vantagens
Elevio gives our customers one place to get whatever help they need. It gives us a single point of integration for all our services, helping us focus on improving content and service as we grow.
Desvantagens
The menu navigation isn't particularly intuitive, but it's adequate.
Overall, this is a fantastic product. Elevio has implemented lots of suggestions for us, making it a better product for everyone. I won't be surprised if they fix both of my cons above.
Vantagens
- Very responsive to support questions and implementing product requests.
- Built-in classes to make colored boxes that highlights content.
- Side widget pops up beside website instead of a separate window, enabling users to follow steps while simultaneously viewing their website content.
- Draft mode for articles.
- Can host articles on existing knowledge base and sync them to Elevio until you fully make the switch.
Desvantagens
- HTML view concatenates all lines into one long line, making it more difficult to edit. They have a "Prettify Code" button that helps, but breaks apart lines in odd places, instead of just in logical places like after a paragraph tag.
- With separate knowledge bases for two different products, can't have one open in one browser and the other in a different browser. You can only be in one at a time. This makes it a hassle to copy articles from one to the other.
Please refer to https://elev.io/pricing for more information.
Abaixo estão algumas perguntas frequentes sobre o elevio.
O elevio oferece os seguintes planos de pagamento:
A partir de: US$ 79,00/mês
Modelo de preços: Assinatura
Avaliação gratuita: Disponível
Please refer to https://elev.io/pricing for more information.
O elevio oferece os seguintes recursos:
Os clientes habituais do elevio são:
Autônomos, Grandes empresas, Empresas de médio porte, Sem fins lucrativos, Administrações públicas, Pequenas empresas
O elevio está nos seguintes idiomas:
Chinês (simplificado), Chinês (tradicional), Checo, Danês, Holandês, Inglês, Francês, Alemão, Hebreu, Irlandês, Italiano, Japonês, Coreano, Norueguês, Português, Russo, Espanhol, Sueco, Taiwanês, Turco, Ucraniano
O elevio tem os seguintes planos de preços:
Assinatura
Não temos informações sobre os dispositivos compatíveis com o elevio.
O elevio se integra com os seguintes aplicativos:
BrainCert Enterprise LMS, Freshdesk, Freshdesk, Help Scout, LiveChat, LiveChat, UserVoice, Wordpress, Zendesk, Zendesk
O elevio oferece as seguintes opções de suporte:
FAQs, Base de conhecimento, Suporte online, Suporte por telefone, Tutoriais em vídeo
I loved working with Rep to get this set up. He was kind enough to work with our timeframe to get things set up, and answered all the questions I had about the product. I've implemented a lot of new programs, and this was definitely the easiest process I've encountered.