Atera
Software MSP tudo-em-um para fornecedores de serviços gerenciados (MSPs na sigla em inglês) e empresas de suporte de TI.
4,5/5 (134 avaliações)Resumo do Atera
O que é o Atera?
O Atera foi projetado especificamente para fornecedores de serviços gerenciados (MSP na sigla em inglês) e empresas de suporte de TI, independentemente do tamanho. É a única plataforma tudo-em-um que combina monitoramento e gerenciamento remotos (RMM na sigla em inglês), automação de serviços profissionais (PSA na sigla em inglês), acesso remoto baseado na nuvem e serviços na nuvem integrados em uma plataforma simples de usar.
O Atera é uma plataforma SaaS (software como serviço) moderna, criada na nuvem e projetada para integração rápida com uma experiência do usuário simples e intuitiva.
Há um modelo de preços exclusivo, transparente e simples, com base em técnico, sem taxas ocultas, que inclui estações de trabalho e servidores monitorados ilimitados.
A plataforma oferece:
• Poderosos recursos proativos de gestão da TI
• Gestão do relacionamento com o cliente (CRM na sigla em inglês) e central de serviços integrados
• Portfólio integrado de serviços na nuvem terceirizados
• Poderosos recursos analíticos
• Um modelo software como serviço (SaaS na sigla em inglês) puro e exclusivo, com integração simples de autoatendimento
• Uma experiência do usuário simples e fácil de aprender
• Modelo de preços acessível e transparente
• Recursos móveis
Resumo do Atera
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Atera - Avaliações
Atera - Avaliações
Lightweight - Easy to Navigate - Decent integration
Easy management of hundreds of endpoints/customers.
Highly recommend Atera
Customers are happy that I can quickly and easily remotely connect to their computers and resolve issues. Generating reports for customers is very valuable as it shows what my customers are getting for the price they pay for my services. Having customers simply send an email for support tickets has greatly reduced call volume and made things less stressful.
Quality has gone downhill
We have been with Atera since 2015. We have seen a lot of changes, most for the better. But at the start of 2019 everything has gone down hill. The site is slow, remote support (Splashtop) frequently goes down, and the lack of true support. What I mean by lack of true support is that they know they have a problem on their end, yet you get a canned response from them to flush your cookies and history. We are a IT company! We know a problem when we see one, and flushing our browsers is not going to fix the issues they are having. It is quite embarrassing when a customer calls you and you are unable to help them remotely because your systems don't work. Time to move to another RMM!
Atera Review
Atera allows us to have a Help Desk system, remote login capabilities, and inventory management all in one.
Most options available for a small MSP
Overall we love ATERA, we use it daily to perform several tasks, monitor our client's entire networks and PC's we are then able to suggest improvements and stay on top of our client's needs.
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Lightweight - Easy to Navigate - Decent integration
Vantagens
Splashtop is a very lightweight and easy to deploy streamer. The RMM client is also very lightweight and resource light compared to others. Email Ticketing and portal ticketing work very well. Reports and metrics are very comprehensive and easy to generate. The recent addition of a chat client was a great move, and adds a few steps of fucntionality. REST API (See Cons)
Desvantagens
Quickbooks integration is available but is finicky. No matter how much we work with them to get the few wrinkles ironed out, it never seems to improve (Class types not populating properly once imported to QB)
REST API is very powerful, until its not. There are a lot of options in the API, but there could definitely be more. They offer a community forum to request features, but any API requests seem to go unseen/unattenteded.
Highly recommend Atera
Customers are happy that I can quickly and easily remotely connect to their computers and resolve issues. Generating reports for customers is very valuable as it shows what my customers are getting for the price they pay for my services. Having customers simply send an email for support tickets has greatly reduced call volume and made things less stressful.
Vantagens
Atera is very much interested in what their customers think and request for suggestions or improvements. Atera is affordable because they charge per technician instead of per end point. The Atera interface is fast and not bogged down with so many features that it makes it confusing and time consuming. I really like that the main features of support tickets, Alerts, and Reports are easy to get to and analyze. The support ticket system is quick and easy to use as a technician and it's great that customers just have to send a simple email to create a support ticket. Atera Reports are great to create and send to customers to show what is happening behind the scenes. Remote connection to customers' computers is another feature that works very well. Connecting remotely to my customers' computers is quick and easy. No messing around with codes or having customers download and install extra special software.
Desvantagens
Not much to dislike about Atera. I would like to see the Alerts to be improved upon by making them not alert me every time a computer has a small spike in CPU and/or memory usage as well as temperatures. I would also like to see the Atera website more compatible with the new Microsoft Edge browser that is being released in January of 2020. Currently the support tickets' information details appear as narrow paragraphs. Currently there is no mobile app to get notifications of new support tickets and to access and edit current support tickets.
Quality has gone downhill
We have been with Atera since 2015. We have seen a lot of changes, most for the better. But at the start of 2019 everything has gone down hill. The site is slow, remote support (Splashtop) frequently goes down, and the lack of true support. What I mean by lack of true support is that they know they have a problem on their end, yet you get a canned response from them to flush your cookies and history. We are a IT company! We know a problem when we see one, and flushing our browsers is not going to fix the issues they are having. It is quite embarrassing when a customer calls you and you are unable to help them remotely because your systems don't work. Time to move to another RMM!
Vantagens
The price point for this product is excellent, if it worked properly.
Desvantagens
Constant issues in the past few months. Cannot use remote frequently, it fails consistently since January 2019. Customer support is responsive in a canned response kind of way.
Atera Review
Atera allows us to have a Help Desk system, remote login capabilities, and inventory management all in one.
Vantagens
The amount of features for the price is hard to compete with.
Desvantagens
The user interface isn't as simple and elegant as other more expensive alternatives. Searching for devices based on serial number still hasn't been implemented.
Most options available for a small MSP
Overall we love ATERA, we use it daily to perform several tasks, monitor our client's entire networks and PC's we are then able to suggest improvements and stay on top of our client's needs.
Vantagens
Atera's Pricing model that includes most services and unlimited nodes for one price. The support is also excellent
Desvantagens
Nothing to Dislike but Lack of Linux agent is killing us.
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Recursos do Atera
Recursos do Atera
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Categorias
Categorias
Vídeos e Tutoriais
Vídeos e Tutoriais
Perguntas frequentes sobre o Atera
Perguntas frequentes sobre o Atera
Abaixo estão algumas perguntas frequentes sobre o Atera.
P: Que tipo de planos o Atera oferece?
O Atera oferece os seguintes planos de pagamento:
A partir de: US$ 79,00/mês
Modelo de preços: Assinatura
Teste Grátis: Disponível
P: Quais são os principais recursos do Atera?
Não temos informações sobre os recursos do Atera.
P: Quem costuma usar o Atera?
Os clientes habituais do Atera são:
Autônomos, Grandes empresas, Empresas de médio porte, Pequenas empresas
P: Em que idioma o Atera está?
O Atera está nos seguintes idiomas:
Inglês
P: Que tipo de planos o Atera oferece?
O Atera tem os seguintes planos de preços:
Assinatura
P: O Atera é compatível com disponíveis móveis?
O Atera é compatível com os seguintes dispositivos:
Android, iPhone, iPad
P: O Atera se integra com quais outros aplicativos?
O Atera se integra com os seguintes aplicativos:
IT Glue, ITBoost, QuickBooks Online, RescueAssist, Splashtop Business Access, Splashtop Remote Support, Splashtop Remote Support, TeamViewer, Xero, Zapier
P: Que nível de suporte o Atera oferece?
O Atera oferece as seguintes opções de suporte:
FAQs, Base de conhecimento, Suporte online, Tutoriais em vídeo, Suporte por telefone, Fórum
Easy management of hundreds of endpoints/customers.