
Atera
Sobre o Atera
O Atera foi projetado especificamente para fornecedores de serviços gerenciados (MSP na sigla em inglês) e empresas de suporte de TI, independentemente do tamanho. É a única plataforma tudo-em-um que combina monitoramento e gerenciamento remotos (RMM na sigla em inglês), automação de serviços profissionais (PSA na sigla em inglês), acesso remoto baseado na nuvem e serviços na nuvem integrados em uma plataforma simples de usar.
O Atera é uma plataforma SaaS (software como serviço) moderna, criada na nuvem e projetada para integração rápida com uma experiência do usuário simples e intuitiva.
Há um modelo de preços exclusivo, transparente e simples, com base em técnico, sem taxas ocultas, que inclui estações de trabalho e servidores monitorados ilimitados.
A plataforma oferece:
• Poderosos recursos proativos de gestão da TI
• Gestão do relacionamento com o cliente (CRM na sigla em inglês) e central de serviços integrados
• Portfólio integrado de serviços na nuvem terceirizados
• Poderosos recursos analíticos
• Um modelo software como serviço (SaaS na sigla em inglês) puro e exclusivo, com integração simples de autoatendimento
• Uma experiência do usuário simples e fácil de aprender
• Modelo de preços acessível e transparente
• Recursos móveis
Preços a partir de:
79,00 US$/mês
- Versão gratuita
- Teste Grátis
- Assinatura
5 principais alternativas ao Atera
Dispositivos
Porte da empresa
Mercados
Argentina, Áustria, Austrália, Bélgica, Brasil, Canadá, China, Alemanha, Dinamarca, Estónia, Espanha, França, Reino Unido, Hong Kong, RAE da China, Irlanda, Israel, Índia, Itália, Japão, Lituânia, México, Países Baixos, Noruega, Nova Zelândia, Suécia, Singapura, Estados Unidos, África do Sul e outros 23
Idiomas
alemão, francês, inglês
Preços a partir de:
79,00 US$/mês
- Versão gratuita
- Teste Grátis
- Assinatura
5 principais alternativas ao Atera
Imagens




Recursos
Total de recursos do Atera: 132
Alternativas
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Avaliações
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- Setor: Serviços e tecnologia da informação
- Porte da empresa: 2-10 funcionários
- Usado Diariamente durante Mais de um ano
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Easy to Use
Avaliado em 24/11/2020
We have asked for enhancements and another report for client SLA reporting. They have been good in...
We have asked for enhancements and another report for client SLA reporting. They have been good in walking us through setting up the self serve portal and an additional SLA report.
Vantagens
We came off of a much expensive RMM tool. Atera has all the features that we were looking for. Adding another device to monitor is easy and does not increase your costs.
Desvantagens
Since the time we started with them they have expanded their integration to billing and added an app that we can use. You get what you pay for and we are getting a lot more value than we got with our previous tool.
- Setor: Serviços e tecnologia da informação
- Porte da empresa: 11-50 funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 7.0 /10
Mid-level RMM and PSA solution
Avaliado em 05/05/2022
The combination of the helpdesk and RMM/PSA features means we don't use multiple systems to achieve...
The combination of the helpdesk and RMM/PSA features means we don't use multiple systems to achieve our support objectives. The product is maturing and in active development, while not without a few issues. They are usually resolved fairly easily by Atera's support team.
Vantagens
The cost is per technician created in the system, and it doesn't matter whether you have 5 or 5000 endpoints in your customer base. Pricing is predictable and stable.
Atera has a features board where subscribers can see what features are recently added, approved for development, being considered or have just been requested, and of course can submit requests as well after checking through existing requests to avoid duplication.
Desvantagens
The helpdesk does not allow the technician to truncate the message trail when replying, so it often happens that the messages being sent between technician and customer get very long. Periodically, it would be helpful to truncate a reply so that only the last few messages are trailing the active reply.
Reporting is an improving feature but there are not enough options to get reports just the way you might want them.
Razões para escolher o Atera
LogMeIn was charged per endpoint and Freshdesk didn't have alerts because there was no RMM or PSA component. We were using the free product at the time. We were looking for a unified package with easy costing and integration between RMM/PSA and helpdesk systems.Razões para mudar para o Atera
The low cost was more appealing and the feature set looked like it was worth pursuing.- Setor: Serviços e tecnologia da informação
- Porte da empresa: 2-10 funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 0.0 /10
Quality has gone downhill
Avaliado em 17/03/2019
We have been with Atera since 2015. We have seen a lot of changes, most for the better. But at the...
We have been with Atera since 2015. We have seen a lot of changes, most for the better. But at the start of 2019 everything has gone down hill. The site is slow, remote support (Splashtop) frequently goes down, and the lack of true support. What I mean by lack of true support is that they know they have a problem on their end, yet you get a canned response from them to flush your cookies and history. We are a IT company! We know a problem when we see one, and flushing our browsers is not going to fix the issues they are having. It is quite embarrassing when a customer calls you and you are unable to help them remotely because your systems don't work. Time to move to another RMM!
Vantagens
The price point for this product is excellent, if it worked properly.
Desvantagens
Constant issues in the past few months. Cannot use remote frequently, it fails consistently since January 2019. Customer support is responsive in a canned response kind of way.
Resposta do Atera
Hey James, thank you for the honest feedback.
As we continued on growing, and expanding our customers list, our old infrastructure was seriously tested, which could have caused performance issues, especially during peak hours.
However, since 2019, we have added a new method of pinging agents, a back-up method as well, we have revamped the splashtop reliability and integrations, and we added many more features.
In regards to the support experience, since Atera is a browser-based app, browser resets/cleaning the cache can help in several situations. This will obviously not fix performance issues, but it is a common troubleshooting procedure.
We invite you to test Atera out again, and see the improvements made since 2019 for yourself, both in reliability, as well as in features.
- Setor: Segurança de rede e informática
- Porte da empresa: 2-10 funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Great MSP Product
Avaliado em 24/03/2022
I was doing 14 hour shifts dealing with maintenance and patch management as I couldn't find a tool...
I was doing 14 hour shifts dealing with maintenance and patch management as I couldn't find a tool that functioned for me like I needed it to. With Atera I still put in a few hours here and there, but the automation process went from a 24 hour job, to looking at a report for an hour and making sure everything worked as it should have. If it didn't I recall the automation script and run it again without my need to sit and watch it roll.
That is just one major piece of my overall experience. I do know there are plenty of tools out there that do similar, if not the same type of thing, but I was already using specific tools, and products, and Atera has an integration with those tools, so my comfort level was much greater as I already knew how to use most of the offerings. All in all, Atera has been the best product for my company!
Vantagens
The software is very easy to use, and can replace multiple tools with one location. Very simple to setup, and can automate 90% of tasks.
Desvantagens
If we had a tier for billing/managing that was included in a Tech license that would be great. If I could get my CFO access we would most likely switch to Atera for all our time tracking and billing as well, but justifying the cost for a non-tech person to see anything is a hard pill to swallow.
Alternativas consideradas
Auvik, SolarWinds Service Desk, NinjaOne, Autotask PSA, LionDesk e ZendeskRazões para escolher o Atera
I needed something with more options, and functionality.Software anterior
SpiceworksRazões para mudar para o Atera
Mainly pricing, but I continue to stay with Atera as they all seem invested in the community, and making a better product.Resposta do Atera
Thank you for the very kind and detailed review, Brandon!
You are one of treasured customers, who we can resonate with our automation mindset and smart IT, and drive us to innovate further, and we are thrilled to hear you tell us about the real life time savings that you were able to accomplish.
In regards to our pricing tiers, we try to hit the sweet spot beetween offering the best bang for your buck feature-wise, while also following our financial plans, but we are always listening to feedback for potential improvements.
- Setor: Serviços e tecnologia da informação
- Porte da empresa: 2-10 funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Great RMM product
Avaliado em 10/09/2020
always friendly and supportive.
always friendly and supportive.
Vantagens
ATERA is easy to use, fast and very reliable platform for remote management and
Desvantagens
There is nothing I dont like with ATERA, it supports antivirus and backup (via webroot and acronis)
Razões para escolher o Atera
ATERA is faster, more integrations and cheaper to runSoftware anterior
CentralRazões para mudar para o Atera
ATERA is faster, more integrations and cheaper to runResposta do Atera
Thank you for the kind words, Frank!
Happy to be a long-term vendor and partner of yours!
Perguntas frequentes sobre o Atera
Abaixo estão algumas perguntas frequentes sobre o Atera.P: Que tipo de planos o Atera oferece?
O Atera oferece os seguintes planos de pagamento:
- A partir de: 79,00 US$/mês
- Modelo de preços: Assinatura
- Avaliação gratuita: Disponível
P: Quem costuma usar o Atera?
Os clientes habituais do Atera são:
Profissional autônomo, 2-10, 11-50, 51-200, 201-500
P: Em que idioma o Atera está?
O Atera está nos seguintes idiomas:
alemão, francês, inglês
P: O Atera é compatível com disponíveis móveis?
O Atera é compatível com os seguintes dispositivos:
Android (celular), iPhone (celular), iPad (tablet)
P: O Atera se integra com quais outros aplicativos?
O Atera se integra com os seguintes aplicativos:
Acronis Cyber Backup, AnyDesk, Bitdefender GravityZone, Chocolatey, GoToAssist, IT Glue, Ninite Pro, Quickbooks Online, ScalePad, Splashtop Remote Support, TeamViewer, Webroot DNS Protection, Xero, Zapier
P: Que nível de suporte o Atera oferece?
O Atera oferece as seguintes opções de suporte:
Email/Help Desk, FAQs/Fórum, Base de conhecimento, Suporte por telefone, Assistência 24/7, Bate-papo
Categorias relacionadas
Veja todas as categorias de software encontradas para Atera.
- Software MSP (Provedores de Serviços Gerenciados)
- Software para Consultoria
- Software de Serviços Profissionais
- Software de Tickets de Atendimento ao Cliente
- Software de Automatização de Serviços Profissionais
- Programas de Assistência Remota
- Software para IT, Servidor e Monitoramento de Rede
- Ferramentas de TI
- Programas de Serviço de TI
- Software de Gestão de Patches Informáticos
- Software ITSM
- Software de Gestão de Ativos de TI
- Ferramentas de Monitoramento de Redes
- Software de Sistemas Administrativos
- Sistemas de Service Desk
- Software para Gestão e Monitoramento Remoto