Atera

Atera

Software MSP tudo-em-um para fornecedores de serviços gerenciados (MSPs na sigla em inglês) e empresas de suporte de TI.

Sobre o Atera

O Atera foi projetado especificamente para fornecedores de serviços gerenciados (MSP na sigla em inglês) e empresas de suporte de TI, independentemente do tamanho. É a única plataforma tudo-em-um que combina monitoramento e gerenciamento remotos (RMM na sigla em inglês), automação de serviços profissionais (PSA na sigla em inglês), acesso remoto baseado na nuvem e serviços na nuvem integrados em uma plataforma simples de usar.

O Atera é uma plataforma SaaS (software como serviço) moderna, criada na nuvem e projetada para integração rápida com uma experiência do usuário simples e intuitiva.

Há um modelo de preços exclusivo, transparente e simples, com base em técnico, sem taxas ocultas, que inclui estações de trabalho e servidores monitorados ilimitados.

A plataforma oferece:
• Poderosos recursos proativos de gestão da TI
• Gestão do relacionamento com o cliente (CRM na sigla em inglês) e central de serviços integrados
• Portfólio integrado de serviços na nuvem terceirizados
• Poderosos recursos analíticos
• Um modelo software como serviço (SaaS na sigla em inglês) puro e exclusivo, com integração simples de autoatendimento
• Uma experiência do usuário simples e fácil de aprender
• Modelo de preços acessível e transparente
• Recursos móveis


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Not sure about Atera? Compare with a popular alternative

Atera

4,6 (369)
VS.
Highly reviewed

Preço inicial

99,00 US$
mês
12,00 US$
mês

Opções de preços

Versão gratuita
Versão de teste gratuita
Versão gratuita
Versão de teste gratuita

Recursos

135
202

Integrações

14
70

Praticidade

4,7 (369)
4,1 (6 587)

Relação qualidade/preço

4,7 (369)
4,3 (6 587)

Atendimento ao cliente

4,6 (369)
4,1 (6 587)

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Avaliações

Classificação geral

4,6 /5
(369)
Relação qualidade/preço
4,7/5
Recursos
4,3/5
Praticidade
4,7/5
Suporte ao cliente
4,6/5

Já tem o Atera?

Ajude os compradores de software! As avaliações de programas ajudam outras pessoas a tomarem melhores decisões.

Exibindo 5 avaliações de 369
John
Classificação geral
  • Setor: Automotivo
  • Porte da empresa: 5 001 - 10 000 funcionários
  • Usado Semanal durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Perfect Fit for Many Scenarios

Avaliado em 05/08/2022

The learning curve for Atera makes it great for entry level IT personnel or non-IT users who need...

The learning curve for Atera makes it great for entry level IT personnel or non-IT users who need to support applications rather than PC issues. It is a perfect fit for application managers who need an easy to use, affordable tool to support a large or small flock of systems and associated applications and users. Tech Support is very good. Reporting is handy and functional. Integrated remote control is seamless one it is setup. Scripting is very useable.

Vantagens

The licensing model for Atera sets it apart from most other similar RMM tools. Each licensed technician can manage unlimited client systems. This alleviates the overhead of tracking your head count and makes Atera possibly the most cost effective RMM product on the market today. Tech Support from Atera is also outstanding providing timely live chat interaction. They have provided more than sufficient answers to what I perceived as complicated propositions. The Atera Support Technicians are polite and appear to have a fairly decent mastery of the product.

Desvantagens

Patch management is a little clunky and the Atera agent does not always restart on its own when the PC is restarted. There is a fix for this, but that fix should not be necessary for this type of product. Its a fairly manageable inconvenience. Client system naming can get off track, but is also not hard to fix.

Resposta do Atera

Thank you for your review and for being a loyal Ateran!

Glad to see that you are getting the value for money with our all-in-one Remote Monitoring and Management (RMM) solution and that you found onboarding to be easy.

We will definitely let our Support Team know that you've had a great experience - it will make their day

Graham
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: Profissional autônomo
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 6.0 /10

Atera, a Strong Contender for anyone starting up an MSP-based business.

Avaliado em 18/12/2022

This software allowed me to operate in a computer support business during the last couple of years...

This software allowed me to operate in a computer support business during the last couple of years where in person visits declined on some sites. Initial pricing was quite affordable even though a business with one technician doesn't require a full ticketing and PSA tool, but felt that if I did grow enough I'd make use of these features in time.

Vantagens

The best thing about Atera is that it is always improving features, even weekly but at least monthly. I had some experience with NABLE MSP support software, so was familiar with many of the aspects that Atera had to offer and simply needed to start deployment of agents at my customer sites, so felt very productive very soon after starting. There are many resources readily available to gain additional training in areas where I don't feel as confident. Although it didn't happen often, I was able to receive technical support for issues relating to the agents or dashboard in general in CHAT, so there was no waiting.

Desvantagens

Up until two weeks ago, I had no issues with Atera. There is many new features that are being developed monthly, but most of them are not available to the lowest subscription package, but it makes sense that people paying more money should have an increasing number of features available to them. Two weeks ago, I get a payment notification from Atera that is significantly higher. When I sent an inquiry email through Atera's Contact system, they suggested that they had sent out notification months before. My incoming messages from Atera are filtered into an ATERA INCOMING MAIL folder and I double checked and verified that I had never received it. The Atera Pro level subscription increased by 33% a month. I received a return email sent back suggesting that Atera hadn't raised it's pricing in the last 6 years. At a time where small business owners are trying to build back to pre-pandemic business levels, it's unfortunate that Atera didn't have our backs. The less than helpful response from Atera also suggested that if I prepaid for the full year, it would be less of an increase overall. I also moved many of my existing sites to make use of Emsisoft Business Software and a few to utilize Acronis Cyber Backups, my payments to Atera are more than double what the Pro subscription was originally set at and that obviously means nothing.

Alternativas consideradas

NinjaOne

Razões para mudar para o Atera

I liked the pricing model per technician that allowed for unlimited agents. I believed that I'd be able to keep my one person business affordable despite growth of my computer support business.

Resposta do Atera

Hi Graham,

Thanks for taking the time to leave this detailed review of the Atera platform.

We are very glad that you were drawn in by the pricing model, and that you like how often we release new features.

Regarding the price increase, we are very sorry that you did not receive prior notification of this. The email was sent out to the main contact on every account, and it is possible that it went to the wrong contact.

Please reach out to support so that we can ensure that the correct email is listed, to avoid missing important communication in the future.

We hope that Atera continues to be a vital part of your business, and that you are able to take full-advantage of the features.

Brian
Classificação geral
  • Setor: Emprego e contratação
  • Porte da empresa: 11 - 50 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

Substantiated and unrivalled Remote Monitoring and Management Tool.

Avaliado em 28/11/2023

Vantagens

I like how it's simple to streamline, automate and manage entire IT operations and infrastructures with Atera.It provides remote support to our clients in real-time.It is simple to access,view and control our networks and devices remotely using this tool.It is very secure tool to use.

Desvantagens

So far so good as this tool runs smoothly to deliver great performance thus nothing to complain.

Tim
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 2 - 10 funcionários
  • Usado Semanal durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Probabilidade de recomendação 8.0 /10

Great all-in-one integrated MSP/RMM service

Avaliado em 14/12/2022

I work with Atera for 12 years now and it is part of my company structure. So my experience is...

I work with Atera for 12 years now and it is part of my company structure. So my experience is positive. It's usable for me. I don't use all components yet, we are just a small ICT company.

Vantagens

flawless integration of RMM/managment/ticketing and other features. But a great pro is the license model: pay per agent instead of pay per device

Desvantagens

I miss the Apple Mac agent in the professional version, that should be a standard feature for all subscriptions Dutch language for ticket system. seperate dashboard for central monitoring screen at the helpdesk office.

Alternativas consideradas

N-central e MSP Manager

Razões para mudar para o Atera

complete/all-in-one, enthousiast team with quick release of new features. Personal contact with dutch team

Resposta do Atera

Hi Tim,

Thanks for leaving this great review.

It is important to hear both what you like about Atera ("flawless integration," the pricing model, all-in-one solution) and where we can improve (Mac agent in the pro subscription, Dutch language available on the platform).

We appreciate your valuable insight, and hope that you continue to find Atera is efficient and helps you work the most effectively!

Flora
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 1 001 - 5 000 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

The Thorough and Ponderable Remote monitoring Tool.

Avaliado em 19/11/2023

The ticketing system is easy to use.The software offers a very easy to use interface, userfriendly...

The ticketing system is easy to use.The software offers a very easy to use interface, userfriendly and easy to configure.

Vantagens

It is easy to exchange files with the software.
We can monitor more than one devices simultaneously.
It has an easy to use interface.
The customer service is the best.

Desvantagens

It has been well so far and no problems experienced with the software.

Resposta do Atera

Hey Flora,

It's fantastic to hear that Atera has been meeting your needs so effectively!

We're thrilled that our customer service has made a positive impression on you. Your satisfaction is our priority, and we're dedicated to providing the best support possible.

While it's great to hear that you've had a seamless experience with our software so far, should you ever have any suggestions, questions, or encounter any new needs in the future, please feel free to get in touch. Your feedback helps us maintain and improve our service standards.

Thank you for choosing Atera and for sharing your positive experience!

Exibindo 5 avaliações de 369 Leia todas as avaliações

Perguntas frequentes sobre o Atera

Abaixo estão algumas perguntas frequentes sobre o Atera.

O Atera oferece os seguintes planos de pagamento:

  • A partir de: 99,00 US$/mês
  • Modelo de preços: Assinatura
  • Avaliação gratuita: Disponível

Os clientes habituais do Atera são:

Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000

O Atera está nos seguintes idiomas:

alemão, francês, inglês

O Atera é compatível com os seguintes dispositivos:

Android (celular), iPhone (celular), iPad (tablet)

O Atera se integra com os seguintes aplicativos:

Acronis Cyber Backup, AnyDesk, Bitdefender GravityZone, Chocolatey, GoToAssist, IT Glue, Ninite Pro, Quickbooks Online, ScalePad, Splashtop Remote Support, TeamViewer, Webroot DNS Protection, Xero, Zapier

O Atera oferece as seguintes opções de suporte:

Email/Help Desk, FAQs/Fórum, Base de conhecimento, Assistência 24/7, Bate-papo

Categorias relacionadas

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