Atera

Software MSP tudo-em-um para fornecedores de serviços gerenciados (MSPs na sigla em inglês) e empresas de suporte de TI.

Sobre o Atera

O Atera foi projetado especificamente para fornecedores de serviços gerenciados (MSP na sigla em inglês) e empresas de suporte de TI, independentemente do tamanho. É a única plataforma tudo-em-um que combina monitoramento e gerenciamento remotos (RMM na sigla em inglês), automação de serviços profissionais (PSA na sigla em inglês), acesso remoto baseado na nuvem e serviços na nuvem integrados em uma plataforma simples de usar.

O Atera é uma plataforma SaaS (software como serviço) moderna, criada na nuvem e projetada para integração rápida com uma experiência do usuário simples e intuitiva.

Há um modelo de preços exclusivo, transparente e simples, com base em técnico, sem taxas ocultas, que inclui estações de trabalho e servidores monitorados ilimitados.

A plataforma oferece:
• Poderosos recursos proativos de gestão da TI
• Gestão do relacionamento com o cliente (CRM na sigla em inglês) e central de serviços integrados
• Portfólio integrado de serviços na nuvem terceirizados
• Poderosos recursos analíticos
• Um modelo software como serviço (SaaS na sigla em inglês) puro e exclusivo, com integração simples de autoatendimento
• Uma experiência do usuário simples e fácil de aprender
• Modelo de preços acessível e transparente
• Recursos móveis


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Está em dúvida sobre o Atera? Compare com uma alternativa popular

Atera

4,6 (346)
VS.
Mais avaliado

Preço inicial

99,00 US$
mês
12,00 US$
mês

Opções de preços

Versão gratuita
Versão de teste gratuita
Versão gratuita
Versão de teste gratuita

Recursos

136
202

Integrações

14
70

Praticidade

4,6 (346)
4,1 (6 690)

Relação qualidade/preço

4,7 (346)
4,3 (6 690)

Atendimento ao cliente

4,5 (346)
4,1 (6 690)
As barras de classificação verdes mostram o produto vencedor com base na nota média e no número de avaliações.

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Auvik

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Miradore

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Avaliações

Classificação geral

4,6 /5
(346)
Relação qualidade/preço
4,7/5
Recursos
4,3/5
Praticidade
4,6/5
Suporte ao cliente
4,5/5

Já tem o Atera?

Ajude os compradores de software! As avaliações de programas ajudam outras pessoas a tomarem melhores decisões.

Exibindo 5 avaliações de 346
John
John
Classificação geral
  • Setor: Automotivo
  • Porte da empresa: 5 001 - 10 000 funcionários
  • Usado Semanal durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Perfect Fit for Many Scenarios

Avaliado em 05/08/2022

The learning curve for Atera makes it great for entry level IT personnel or non-IT users who need...

The learning curve for Atera makes it great for entry level IT personnel or non-IT users who need to support applications rather than PC issues. It is a perfect fit for application managers who need an easy to use, affordable tool to support a large or small flock of systems and associated applications and users. Tech Support is very good. Reporting is handy and functional. Integrated remote control is seamless one it is setup. Scripting is very useable.

Vantagens

The licensing model for Atera sets it apart from most other similar RMM tools. Each licensed technician can manage unlimited client systems. This alleviates the overhead of tracking your head count and makes Atera possibly the most cost effective RMM product on the market today. Tech Support from Atera is also outstanding providing timely live chat interaction. They have provided more than sufficient answers to what I perceived as complicated propositions. The Atera Support Technicians are polite and appear to have a fairly decent mastery of the product.

Desvantagens

Patch management is a little clunky and the Atera agent does not always restart on its own when the PC is restarted. There is a fix for this, but that fix should not be necessary for this type of product. Its a fairly manageable inconvenience. Client system naming can get off track, but is also not hard to fix.

Resposta do Atera

Thank you for your review and for being a loyal Ateran!

Glad to see that you are getting the value for money with our all-in-one Remote Monitoring and Management (RMM) solution and that you found onboarding to be easy.

We will definitely let our Support Team know that you've had a great experience - it will make their day

Graham
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: Profissional autônomo
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 6.0 /10

Atera, a Strong Contender for anyone starting up an MSP-based business.

Avaliado em 18/12/2022

This software allowed me to operate in a computer support business during the last couple of years...

This software allowed me to operate in a computer support business during the last couple of years where in person visits declined on some sites. Initial pricing was quite affordable even though a business with one technician doesn't require a full ticketing and PSA tool, but felt that if I did grow enough I'd make use of these features in time.

Vantagens

The best thing about Atera is that it is always improving features, even weekly but at least monthly. I had some experience with NABLE MSP support software, so was familiar with many of the aspects that Atera had to offer and simply needed to start deployment of agents at my customer sites, so felt very productive very soon after starting. There are many resources readily available to gain additional training in areas where I don't feel as confident. Although it didn't happen often, I was able to receive technical support for issues relating to the agents or dashboard in general in CHAT, so there was no waiting.

Desvantagens

Up until two weeks ago, I had no issues with Atera. There is many new features that are being developed monthly, but most of them are not available to the lowest subscription package, but it makes sense that people paying more money should have an increasing number of features available to them. Two weeks ago, I get a payment notification from Atera that is significantly higher. When I sent an inquiry email through Atera's Contact system, they suggested that they had sent out notification months before. My incoming messages from Atera are filtered into an ATERA INCOMING MAIL folder and I double checked and verified that I had never received it. The Atera Pro level subscription increased by 33% a month. I received a return email sent back suggesting that Atera hadn't raised it's pricing in the last 6 years. At a time where small business owners are trying to build back to pre-pandemic business levels, it's unfortunate that Atera didn't have our backs. The less than helpful response from Atera also suggested that if I prepaid for the full year, it would be less of an increase overall. I also moved many of my existing sites to make use of Emsisoft Business Software and a few to utilize Acronis Cyber Backups, my payments to Atera are more than double what the Pro subscription was originally set at and that obviously means nothing.

Alternativas consideradas

NinjaOne

Razões para mudar para o Atera

I liked the pricing model per technician that allowed for unlimited agents. I believed that I'd be able to keep my one person business affordable despite growth of my computer support business.

Resposta do Atera

Hi Graham,

Thanks for taking the time to leave this detailed review of the Atera platform.

We are very glad that you were drawn in by the pricing model, and that you like how often we release new features.

Regarding the price increase, we are very sorry that you did not receive prior notification of this. The email was sent out to the main contact on every account, and it is possible that it went to the wrong contact.

Please reach out to support so that we can ensure that the correct email is listed, to avoid missing important communication in the future.

We hope that Atera continues to be a vital part of your business, and that you are able to take full-advantage of the features.

Moshe
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 11 - 50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 5.0 /10

Atera is for small environments

Avaliado em 19/03/2023

Nice GUI and that's it.

Nice GUI and that's it.

Vantagens

As soon you have more than a thousand devices it's time to switch away

Desvantagens

Patch management is not working properly

Bhasker
Classificação geral
  • Setor: Segurança de rede e informática
  • Porte da empresa: 201 - 500 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 7.0 /10

Cost effective product

Avaliado em 21/10/2020

Better than our old RMM specially with cost and features that is offered.

Better than our old RMM specially with cost and features that is offered.

Vantagens

First most thing I like is easy to access all the features without any complicated menus. Deploying the agent using command line options helps me to rollout for mass deployment. The splashtop is fast and easy to connect that also gives you the messaging option on the top instead of going through manage> chat. Connecting to remote is faster than the other RMM we used before. Their chat support is instant, i never had to wait for more than a min anytime i try to contact support

Desvantagens

Lot of times the chat from the manage option will not work. I would like to have the feature of searching by custom field we create or to generate reports using custom field.

Alternativas consideradas

ManageEngine Endpoint Central

Razões para escolher o Atera

Solarwinds is expensive and complicated to use.

Software anterior

SolarWinds Service Desk

Razões para mudar para o Atera

cost wise and we are not deploying to a enterprise level, we are a small scale only.

Resposta do Atera

Bhasker, thank you for the detailed review, and we are glad to see you enjoying so many of our features! Custom fields can be used in a search from either the devices or the tickets view, and we have recently made it possible to display/export custom fields using the API, which has been a requested feature for a while. This should save you some time in optimizing your workflow and finding out what you need faster.

Kevin
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 2 - 10 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

The best software for an SMB MSP

Avaliado em 09/07/2020

Overall this is an outstanding product. It has radical pricing, and integrates so easily with the...

Overall this is an outstanding product. It has radical pricing, and integrates so easily with the rest of my business. With it's lightweight tools, I can run everything from a tablet even. New features are being brought out all the time, that I can choose to incorporate or not, and with the branding options, my customers see MY logo and my menu items. There is no better product on the market.

Vantagens

I run a small MSP focused on providing IT services to small (<50 employees) businesses. I have tried many software packages over the 15 years I have been in business, and all of them suffered from the same weakness. Ease of use/learning curve. They may have had some great features, but I would never get to use them because they were lost in a sea of confusion. The interface for Atera is clean, simple, and effective. You can do everything you need to without having to dig for it. If I have to search for a feature, I am not going to remember that it is even there to use, and with Atera, it is all laid out so well that it is intuitive. You open your account, setup your clients, and away you go. Nothing else even comes close to comparing

Desvantagens

The only part that is clumsy in my opinion is the patching. Rather than approving patches, you exclude patches. Back when most of my users had windows 7 this was more of an issue, as I tended towards rolling out ones I knew had no issues, rather than selectively declining. The list of patches you are excluding becomes tediously long and difficult to manage, but with Windows 10, you can only put off patches so long before they are just going to be forced, so in reality patching, where it used to be a major part of our service, is now more of an afterthought.

Alternativas consideradas

N-sight e NinjaOne

Razões para escolher o Atera

Initially the pricing was what lured me in. I wasn't finding I was using the full features of Naverisk, because if I didn't use them all the time, I either forgot about them, or forgot how to use them easily. Having a fixed cost no matter how many clients I use it on was game changing for me.

Software anterior

Naverisk

Razões para mudar para o Atera

Ease of use, pricing model.
Exibindo 5 avaliações de 346 Leia todas as avaliações

Perguntas frequentes sobre o Atera

Abaixo estão algumas perguntas frequentes sobre o Atera.

O Atera oferece os seguintes planos de pagamento:

  • A partir de: 99,00 US$/mês
  • Modelo de preços: Assinatura
  • Avaliação gratuita: Disponível

Os clientes habituais do Atera são:

Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000

O Atera está nos seguintes idiomas:

alemão, francês, inglês

O Atera é compatível com os seguintes dispositivos:

Android (celular), iPhone (celular), iPad (tablet)

O Atera se integra com os seguintes aplicativos:

Acronis Cyber Backup, AnyDesk, Bitdefender GravityZone, Chocolatey, GoToAssist, IT Glue, Ninite Pro, QuickBooks Online, ScalePad, Splashtop Remote Support, TeamViewer Remote, Webroot DNS Protection, Xero, Zapier

O Atera oferece as seguintes opções de suporte:

Email/Help Desk, FAQs/Fórum, Base de conhecimento, Assistência 24/7, Bate-papo

Categorias relacionadas

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