ServusConnect

ServusConnect

Facilitating Exceptional Service Experiences

4.6/5 (26 avaliações)

Resumo do ServusConnect

In today's property services market, both commercial property/maintenance managers and their service professional vendors are spending too much time managing service requests. The technology & communication mediums they are using are not well connected, or fragmented across complicated and expensive property management systems, email, text, phone, and even fax. In addition, the service history is almost impossible to audit or review later by either party. This is not only costly, but extremely inefficient and hard to manage.

There is a solution - ServusConnect combines an updated service request workflow with an intuitive (easy to use) mobile design. ServusConnect is ideal for issue identification, quality assurance, inspections, warranty, or even task management. And, with the Zapier integration, ServusConnect can be connected to a growing list of other software solutions that you already use to run your business (calendars, invoicing systems, social media review sites, etc.).

ServusConnect also provides service professionals with way to make service-based recommendations back to the commercial property/maintenance managers - giving the service professional a new platform to increase sales and visibility with their customers.

In summary, ServusConnect is a great low cost mobile solution for those making service requests and those performing professional services to complete those requests. Try ServusConnect today - it's easy to get started!

Preços

A partir de
N/A
Opções de preços
Avaliação gratuita
Assinatura
Relação qualidade/preço

Dispositivos

Porte da empresa

P
M
G

Mercados

Canadá, Estados Unidos

Idiomas

Inglês

ServusConnect - Avaliações

Classificação geral
4.6/5
85% avaliações positivas
20
Excelente
2
Muito bom
4
Regular
0
Ruim
0
Péssimo
Michael K.
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I highly recommend Servus to anyone who wants to increase productivity and save money.

Usado Diariamente durante Mais de um ano
Avaliado em 08/05/2017
Fonte da avaliação: Capterra

Resource allocation efficiency.

Vantagens

Servus has several notable features.

1) Easy to use - Servus works hard to make sure its functionality is intuitive

2) Customization - Unlike the competition, Servus and its customer support team adjust to fit your organization. We were able to make the changes that made sense for our organization without reinventing our wheel.

3) Dashboard and management tools - As a manager of several unique companies, it is rare that one software can present the data I need on a daily basis clearly and concisely. Servus gives me the resources I need to make big decisions confidently.

4) Cost or lack thereof - Servus has a cost sure, but if it helps your organization like it helped mine then Servus saves you money. We spend less on labor, wastage, rental loss and most importantly negative reputation than before we started this program.

5) Customer/client/resident feedback - Resident feedback is important and traceable, historic, accurate and real-time feedback is invaluable. Servus provides a safe space for our residents and management staff to communicate effectively which translates into positive maintenance experiences, review and renewals.

Desvantagens

I think there are many more wonderful things this software and team can do. They just need a little more time and money to do it. I look forward to seeing what efficiency solutions they will come up with next.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

10.0/10
Margaret G.
Traduzir com Google

The best work order solution

Usado Diariamente durante 6 a 12 meses
Avaliado em 01/02/2019
Fonte da avaliação: Capterra

We have had an issue with not being able to tell if our residents have been satisfied with the work performed in their homes. ServusConnect allows us to get real time feedback - whether positive or negative - that allows us to improve our maintenance department. We are able to immediately address our resident dissatisfaction and make it right for them which allows for better resident retention and ultimately increases revenue for the community.

Vantagens

There are numerous items that I like the most about this software; from ease of use to tracking work performed by our maintenance technicians. The software is very user friendly. Our maintenance technicians that are not very computer literate are able to use this software with ease. I like being able to oversee the maintenance program at my company through the measurement reports that have been developed.

Desvantagens

The one item that I like the least about the software is having to reach out to support every time we transfer an employee or hiring a new employee. With that being said, there is already work being done to allow us to control our own employee assignments.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

10.0/10
Susan D.
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Began this program in its infancy and worked together to meet the multifamily industry's need.

Usado Diariamente durante Mais de um ano
Avaliado em 24/07/2017
Fonte da avaliação: Capterra

Communication to residents is immediate when the work is complete. Satisfied residents are given a direct link to ratings websites for reviews. Residents that are dissatisfied are able to send immediate and easy feedback so we have the opportunity to correct. Also you can review which team member may need additional training or who your superstars are by residents review of the team member who completed the work. The maintenance or contractor received the work request quickly, we see when they read it and when they complete. It also reflects the amount of work orders and time each team member completes.

Vantagens

Contacts the resident immediately once the work request is completed which means better communication; happier residents.

Desvantagens

Prior to integrated with our software it was slight double work to record work request but no problem now (this was a decision that my company made during our trial period).

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

8.0/10
Brenda L.
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SERVUS review

Usado Diariamente durante Mais de um ano
Avaliado em 10/12/2018
Fonte da avaliação: Capterra

Whenever I have had a problem and called SevusConnect they were prompt in getting a response to my issues.

Vantagens

The reports that are available and the notification of a negative feed back on a work order.

Desvantagens

When you close the work orders out in SevusConnect it uses a different date than we used in MRI. They don't work together. This causes problems with our 979 report that we do each week.

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Resposta do ServusConnect

Hi Brenda - thank you for your review! Your team in Las Vegas does such a great job with ServusConnect - we love hearing from your and your team and are happy to help when you have issues!!!

On the report-synchronization issue you mention, we're working with your corporate IT team to align your proprietary weekly '979' report to metrics captured and reported on in ServusConnect. We're actively working on this and hope to have it resolved soon!

Sincerely,

The ServusConnect Team

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

10.0/10
Barbie C.
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SERVUS

Usado Diariamente durante Mais de um ano
Avaliado em 28/11/2018
Fonte da avaliação: Capterra

It has streamlined the process of sending out our service requests. The ease of interaction once tickets are sent out between the office, the tech and the resident is great. It has also made the invoice process much easier. Contractors get their information on work needed to be done, and get their payment info with work requested. Then, the invoicing comes directly from them to SERVUS! NICE!

Vantagens

The fact that SERVUS has worked very closely with us on what are needs are in the use of SERVUS. Very easy to navigate. Has cut down drastically on time spent keeping up with tickets, invoices and resident reviews.

Desvantagens

Only that the review text sent to resident is not able to be specific in what work has been completed.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

10.0/10

Preço do ServusConnect

A partir de
N/A
Opções de preços
Avaliação gratuita
Assinatura
Relação qualidade/preço

ServusConnect is a low-cost mobile solution, for individual users up to entire organizations. Pricing is based on a per-unit model, and not restricted to the number of users within each organization connected to the property - making ServusConnect a cost-effective solution for teams large and small looking to significantly improve their bottom line. Contact [email protected] for further details regarding our pricing model.

Recursos do ServusConnect

  • API
  • Gerenciamento de faturas
  • Notificações automáticas

  • Acompanhamento de atividades
  • Banco de dados do cliente
  • Cobrança e faturamento
  • Criação de relatórios personalizável
  • Função de busca
  • Gerenciamento de documentos
  • Gestão de calendários
  • Gestão de estoques
  • Importação/exportação de dados
  • Integração da contabilidade
  • Integração de terceiros
  • Lembretes
  • Pagamentos eletrônicos
  • Painel de atividades
  • Portal do cliente
  • Rastreamento de estoque
  • Relatórios e estatística

Mais informações sobre ServusConnect

Principais recursos do ServusConnect

  • Attach documents to Servus Requests for reference
  • Attach photos/videos to Servus Requests
  • Build an organization to enable Servus Request re-assignment
  • Create Servus Requests directly from inbound emails
  • Define service related details within Servus Request
  • Give private feedback to suppliers with Servus Stat scoring
  • Integrated invitation workflow to build a service community
  • Leverage Zapier to hook your favorite apps to SERVUS
  • Push notification in iOS & Android app
  • Reference feedback history and Servus Stat scores
  • Tag location of Servus Requests and navigate to them
  • Work directly with customers on a common software platform

Vantagens

ServusConnect provides:
- Mobile utility for on-staff maintenance technicians and external vendors
- Ability to quickly provide status updates, gather photo documentation of work performed
- External vendors with easy means to submit invoices for faster approval and payment
- Near real-time feedback from residents on their satisfaction of work performed
- Operational KPI dashboard on how your properties are performing

Perguntas frequentes sobre o ServusConnect

Abaixo estão algumas perguntas frequentes sobre o ServusConnect.

P: Que tipo de planos o ServusConnect oferece?

O ServusConnect oferece os seguintes planos de pagamento:

Modelo de preços: Assinatura

Avaliação gratuita: Disponível

ServusConnect is a low-cost mobile solution, for individual users up to entire organizations. Pricing is based on a per-unit model, and not restricted to the number of users within each organization connected to the property - making ServusConnect a cost-effective solution for teams large and small looking to significantly improve their bottom line. Contact [email protected] for further details regarding our pricing model.

P: Quais são os principais recursos do ServusConnect?

O ServusConnect oferece os seguintes recursos:

  • Attach documents to Servus Requests for reference
  • Attach photos/videos to Servus Requests
  • Build an organization to enable Servus Request re-assignment
  • Create Servus Requests directly from inbound emails
  • Define service related details within Servus Request
  • Give private feedback to suppliers with Servus Stat scoring
  • Integrated invitation workflow to build a service community
  • Leverage Zapier to hook your favorite apps to SERVUS
  • Push notification in iOS & Android app
  • Reference feedback history and Servus Stat scores
  • Tag location of Servus Requests and navigate to them
  • Work directly with customers on a common software platform

P: Quem costuma usar o ServusConnect?

Os clientes habituais do ServusConnect são:

Empresas de médio porte, Pequenas empresas

P: Em que idioma o ServusConnect está?

O ServusConnect está nos seguintes idiomas:

Inglês

P: Que tipo de planos o ServusConnect oferece?

O ServusConnect tem os seguintes planos de preços:

Assinatura

P: O ServusConnect é compatível com disponíveis móveis?

O ServusConnect é compatível com os seguintes dispositivos:

Android, iPhone

P: O ServusConnect se integra com quais outros aplicativos?

O ServusConnect se integra com os seguintes aplicativos:

Zapier

P: Que nível de suporte o ServusConnect oferece?

O ServusConnect oferece as seguintes opções de suporte:

Base de conhecimento, Suporte online, Suporte por telefone, Tutoriais em vídeo