AnswerHub

AnswerHub

Developers Enabling Developers

4.1/5 (32 avaliações)

Resumo do AnswerHub

AnswerHub is a robust developer relations software that gives you everything you need to build, manage, and grow a thriving internal or external online community to share knowledge.

Users can capture, organize, and share knowledge in a variety of ways including questions and answers, ideas, and knowledge base articles. Built-in gamification helps to engage and identify topic experts to allow for easy question routing.

Advanced features like moderation, user management, access control, and role-based permissions give administrators everything they need to control the content, users, and access to the knowledge in their community.

AnswerHub can also be customized to look and feel however you'd like with its built-in theming and plug-in engines. Rest API and SDK access give you all of the tools you need to build on your own, or let AnswerHub's professional services team help.

Preços

A partir de
N/A
Opções de preços
Avaliação gratuita
Assinatura
Relação qualidade/preço

Dispositivos

Porte da empresa

P
M
G

Mercados

Ásia, Austrália, Brasil, Canadá, China e outros 5, Europa, Alemanha, Índia, Japão, América Latina

Idiomas

Árabe, Chinês (simplificado), Holandês, Inglês, Francês e outros 7, Alemão, Italiano, Japonês, Coreano, Português, Russo, Espanhol

Avaliações do AnswerHub

Classificação geral
4.1/5
81% avaliações positivas
11
Excelente
15
Muito bom
5
Média
1
Ruim
0
Péssimo
Traduzir com Google

One of the best off-the-shelf Q&A products in the market

Usado Diariamente durante Mais de dois anos
Avaliado em 28/03/2018
Fonte da avaliação: Capterra

AnswerHub made it extremely to set up the infrastructure for a Q&A community, and it was overall a great experience working with them. Looking to the future, I hope they can modernize some aspects of the platform, including analytics, moderation workflows, the templating language, and API.

Vantagens

Easy to configure and customize for most Q&A needs. AnswerHub has very robust user and content management features out of the box (e.g. privileges, tagging, following questions, etc). The application can be easily extended through their API. Hosted and self-hosted options are priced competitively, and customer support is extremely responsive.

Desvantagens

The built-in analytics are lacking and somewhat rudimentary. The question and answer moderation functionality could be improved, especially to enable more complex workflows. Finally, the API could be more stable and get more active development to support more use cases.

Resposta do DZone

Thank you for your kind review and constructive feedback! In our latest release our analytics within the admin panel have received a complete overhaul. The take a sneak peak at the new look, check out the photos on our Capterra profile. We've also made considerable strides on the functionality of our API and we hope that it helps improve ease of use.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

8.0/10
Traduzir com Google

From users point of view, experience is great and solution is easy to use

Usado Diariamente durante Mais de um ano
Avaliado em 13/03/2018
Fonte da avaliação: Capterra

Vantagens

Intuitive for end-users and pretty simple to use. We like the built-in rewarding system as it encourages users to use AnswerHub more frequently. UI is minimalistic and not cluttered with a lot of gadgets from the start.

Desvantagens

Administration interface is totally different from the overall product look, some options are hard to locate or in places I wouldn't expect them. Some minor problems with search (queries don't always return what I'm looking for and I'm using exact words from the question). Can't override global notifications properties for all users but have to click through each one of them (I can do it for new users but not existing ones). Administrating privileges is quite complex and confusing at times until you figure out all the specifics (group-level, global, role permissions, ...). Can't get any logs out of cloud server except with help from AnswerHub - would be great if we could look at logs directly through administration (recent SSO problems). Minor bugs with shortcuts on Markdown editor which collide with shortcuts on our Slovenian keyboards. Advanced Analytics could be more user-friendly.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

7.0/10
Traduzir com Google

AH user for ~6 years. Product is well featured and easy-to-use for end users, moderators and admins.

Usado Semanal durante Mais de dois anos
Avaliado em 15/03/2018
Fonte da avaliação: Capterra

Offers a feature often requested by our employees and customers, and does it in a way that is intuitive, quick and useful. The pricing is also reasonable for what our company needs.

Vantagens

It offers a strong set of capabilities at a reasonable price, and the company is good about responding to and addressing issues and questions with the product itself. I appreciate the extensibility of AH, and am glad to see improvements come to the product over time.

From an end-user perspective, it takes very little time to learn how to work with the system, and the gamification engine does help keep some users engaged.

The Q&A style of discussion offered by AH is also often a very strong selling point, both for customer end users but even within our company itself.

Desvantagens

The company's professional services has struggled to be as effective partner with us as we need, causing delays to much needed functionality. Part of the issue is what I see as growing pains for the company, trying to grow it's customer-base while attempting, and not always delivering on the responsiveness they used to have. The tool's current reporting and analytics is somewhat rudimentary, and although I hear they are working on improvements, I'm still waiting.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

9.0/10
Traduzir com Google

Intuitive user interface with great features that enhance collaboration.

Usado Diariamente durante Mais de dois anos
Avaliado em 08/11/2017
Fonte da avaliação: Capterra

* Built a robust community where users could engage in Q&A and regularly contribute quality content.
* Rewarded user contributions and encourage active participation with reputation points.
* Delivered a valuable user experience through a wider range of functionality.

Vantagens

Gamification elements like badges, reputation points. An ability to control permission based on a reputation score as a kind of gratification for active users.
Expertise features improve recognition! "Ask an Experts" helps to ping experts, same time you can define your expertise manually but also automatically by system to become an expert for a specific topic.

Desvantagens

Analytics functionality that it is built-in. It is not fully reliable. The product is still being continuously improved so there some features still missing.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

10.0/10
Traduzir com Google

Works fairly well. We've used it for 6+ years.

Usado Diariamente durante Mais de dois anos
Avaliado em 09/03/2018
Fonte da avaliação: Capterra

It helps our support organization be more productive - customers can get their own answers, and support can post answers here too.

Vantagens

Very few products do this well. I think stack overflow is based on this product.
If you're support organization needs help to track issues and get help from user communities, or have user communities help themselves, this is the product for you.

Desvantagens

Its a Java app. If something goes wrong, it takes a while to figure out the problem.
There have been times that other IPs have scraped our site and made it unusable.
Managing spammers is not ideal. But same goes for many other similar products.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

8.0/10

Preço do AnswerHub

A partir de
N/A
Opções de preços
Avaliação gratuita
Assinatura
Relação qualidade/preço

Contact Devada for pricing information.

Recursos do AnswerHub

  • API
  • Comentários
  • Controle do acesso
  • Função de busca
  • Gestão da comunicação
  • Gestão de permissões
  • Imagem de marca personalizável
  • Notificações automáticas
  • Painel de atividades

  • Acompanhamento de atividades
  • Armazenamento de documentos
  • Bate-papo
  • Espaço de trabalho colaborativo
  • Ferramentas de colaboração
  • Gerenciamento de arquivos
  • Gerenciamento de documentos
  • Integração de terceiros
  • Interface para arrastar e soltar
  • Projeções
  • Segurança de SSL

Mais informações sobre AnswerHub

Principais recursos do AnswerHub

  • Advanced analytics view of pageviews and community activity.
  • Advanced search allows you to search everything.
  • Capture, comment, and upvote on ideas. Track their progress.
  • Control who can see what.
  • Create, organize and share (and even wikify) articles.
  • Direct user to user messaging.
  • Follow topics and get updates.
  • Monitor community activity like average time to answer.
  • Option to segment content by team, vertical, topic.
  • Question and answer format. Best answers rise to the top.
  • Reply to questions by email. Answers are added automatically
  • Reputation scores and badges. Custom badges can be added.
  • Reputation scoring, badges, and expert identification
  • See # of questions, users, pageviews and more.

Vantagens

Questions, answers, ideas, and knowledge base articles: Capture, organize, and share knowledge in a variety of formats that make it easy for your team, customers, or users to find and use.

Gamification and email notifications: Engage your community with reputation scores, badges, topic and user following, and email notifications.

Advanced moderation, role-based permissions, access control: Control every aspect of content, users, and access with advanced community management tools.

Plug-ins, theming, API, and SDK: Customize your AnswerHub community by extending its functionality or adding a new theme.

Perguntas frequentes sobre o AnswerHub

Abaixo estão algumas perguntas frequentes sobre o AnswerHub.

P: Que tipo de planos o AnswerHub oferece?

O AnswerHub oferece os seguintes planos de pagamento:

Modelo de preços: Assinatura

Avaliação gratuita: Disponível

Contact Devada for pricing information.

P: Quais são os principais recursos do AnswerHub?

O AnswerHub oferece os seguintes recursos:

  • Advanced analytics view of pageviews and community activity.
  • Advanced search allows you to search everything.
  • Capture, comment, and upvote on ideas. Track their progress.
  • Control who can see what.
  • Create, organize and share (and even wikify) articles.
  • Direct user to user messaging.
  • Follow topics and get updates.
  • Monitor community activity like average time to answer.
  • Option to segment content by team, vertical, topic.
  • Question and answer format. Best answers rise to the top.
  • Reply to questions by email. Answers are added automatically
  • Reputation scores and badges. Custom badges can be added.
  • Reputation scoring, badges, and expert identification
  • See # of questions, users, pageviews and more.

P: Quem costuma usar o AnswerHub?

Os clientes habituais do AnswerHub são:

Grandes empresas, Empresas de médio porte, Pequenas empresas

P: Em que idioma o AnswerHub está?

O AnswerHub está nos seguintes idiomas:

Árabe, Chinês (simplificado), Holandês, Inglês, Francês, Alemão, Italiano, Japonês, Coreano, Português, Russo, Espanhol

P: Que tipo de planos o AnswerHub oferece?

O AnswerHub tem os seguintes planos de preços:

Assinatura

P: O AnswerHub é compatível com disponíveis móveis?

Não temos informações sobre os dispositivos compatíveis com o AnswerHub.

P: O AnswerHub se integra com quais outros aplicativos?

O AnswerHub se integra com os seguintes aplicativos:

HipChat, JIRA Software, Slack

P: Que nível de suporte o AnswerHub oferece?

O AnswerHub oferece as seguintes opções de suporte:

FAQs, Base de conhecimento, Suporte online, Suporte por telefone