Paylocity

This company had excellent rollout of the product into the work environment with the most amazing customer support I've ever received. Training and utilization were easy to understand and execute, with very little hiccups at all. Their app is colorful and keeps you very updated on your progress and profile management issues!

There wasn't an easy way to find answers to questions "fast", you would always get a personable and functional response to your questions from a real human who knew your name, but sometimes an immediate assist is more important than an overly communicative/thorough one.

It is user friendly (once you learn it) and has a lot of features we didn’t have with other programs.

We had a version during set up process and learned it and (without being told) a different version was implemented once we were out of development stage. I have seen this complaint on reviews and I felt it was odd that our set up manager did not seem to know this when asked. She also needed information we sent her previously because she lost it during on the set up version. We spent a lot of time in meetings discussing info needed to transfer to Paylocity rather than how to perform functions. We were told just to view tutorials. Our set up manager was sometimes not easy to reach. There is so much information in the tutorials making it overwhelming at times to tone in on what is needed.

The product has excellent, though not intuitive, report writing capabilities.

Implementation was a challenge; platform has week customer support often taking days, or even weeks, to have issues resolved when they crop up. The system is complex, as most powerful systems are, and finding employees with experience with the platform is difficult.

I appreciate all of the available integrations this software offers. Our company has been adding additional integrations every so often, and it adds great simplicity for employees to have access to everything in one place. It increases participation in things like surveys and performance evaluations.

The payroll/time clocking module could be a little more intuitive. It is difficult to add multiple pay types (i.e., regular work, vacation) within a single day. It can also be a little glitchy when the manager tries to remove accidental lines on a paycard. Instead of removing a line, you have to set the number to 0.