Vtiger CRM

Vtiger CRM

All-in-one CRM for small businesses

4.4/5 (286 avaliações)

Resumo do Vtiger CRM

Vtiger's All-in-one CRM helps teams create delightful experiences across the entire customer life cycle.
1. Marketing teams to capture and nurture leads.
2. Sales teams to score, track and close resulting deals.
3. Support teams to access complete customer history and provide exception support.

Preços

A partir de
US$ 10,00/mês
Opções de preços
Teste Grátis
Assinatura
Relação qualidade/preço

Dispositivos

Porte da empresa

P
M
G

Mercados

Ásia, Austrália, Canadá, Europa, Índia e outros 4, América Latina, África e Oriente Médio, Reino Unido, Estados Unidos

Idiomas

Árabe, Chinês (simplificado), Chinês (tradicional), Danês, Holandês e outros 13, Inglês, Francês, Alemão, Hebreu, Húngaro, Italiano, Japonês, Polonês, Português, Russo, Espanhol, Sueco, Turco

Vtiger CRM - Avaliações

Classificação geral
4.4/5
90% avaliações positivas
136
Excelente
122
Muito bom
23
Regular
4
Ruim
1
Péssimo
Carlos G.
Traduzir com Google

Vtiger CRM vs Competition

Usado Diariamente durante Mais de dois anos
Avaliado em 25/10/2019
Fonte da avaliação: Capterra

overall, it's been great! The biggest bang for the buck for sure. It's still expensive but you get what you pay for and I highly recommend it.

Vantagens

The best thing I liked about this software was the ability to do sales, marketing and support all in one program. Our sales team is able to track opportunities and view sales funnel reports. The marketing team is able to email and tag the contacts to specific target audiences. The support team is able to use a ticket system in order to keep all projects and assistance notes in one place.

Desvantagens

There are certain areas where you have to click here and there just to reroute you back to where you were. Like going from an opportunity to quotes and if you want to add notes, you have to go back to the opportunity and them go to your comments. Also the enterprise search tab doesn't always find everything you're looking for so you have to specifically go to contacts or organizations to find them.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

9.0/10
Alex N.
Traduzir com Google

Flexible and complete package

Usado Diariamente durante Mais de dois anos
Avaliado em 09/10/2019
Fonte da avaliação: Capterra

We initialy came to vTiger as a cheaper alternative to Salesforce. We found not only a valid and much more easily customizable CRM but we have developed the modules to handle internal Cases, as a Project Management tool, as a simple DB to keep track of products, as a Quote & shipping

Vantagens

Can be customized without being a programmer. It is flexible enough to do many things well enough for a small company that does not need very specialist applications. It is intuitive enough for my users to take up without pushback

Desvantagens

I would love better integration with Google Sheets. Poor (non existent) formatting of reports. No community forums or "vote for function"

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

9.0/10
John T.
Traduzir com Google

Salesforce Killer

Usado Diariamente durante Mais de dois anos
Avaliado em 09/10/2019
Fonte da avaliação: Capterra

I can confidently say implementation of this software has significantly increased the sales and marketing efficiencies of the business in which i have implemented this software.

Vantagens

This is an enterprise level ERP package that offers practically every feature of Salesforce, and structured to allow for SME type admins to build this via custom modules and flexible dev environments. It is a highly practical package that allows non-qualified programmers to get the equivalent bespoke style functionality out of the system/

Desvantagens

Project mangement is clunky. I cant drag/drop task bars in the gantt chart. the reality is i need to use smartsheet to get the flexibility i need here, together with the highly useful linking between the subtasks - i.e. STart to start lines the task bars from the start. End-to-Start is the typical 'cant start task 2 until task 1 is finished', plus the multiple day delays and advancement options with these relationships

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

10.0/10
Eduardo Z.
Traduzir com Google

VTiger is value for money

Usado Diariamente durante Mais de dois anos
Avaliado em 09/10/2019
Fonte da avaliação: Capterra

I'm very happy with vTiger although it is not SalesForce. You feel you are working with a company who cares about you and try for all means to help you to improve your business.

Vantagens

It has a lot of resources. For a small company with low budget it's a great choice. The customer support is great, they are always at your service with a lot of patience and dedication. They are constantly adding new features and improving the software.

Desvantagens

Some of the features are complicated to adopt, like the project module and it is not very friendly. Although the email campaign module is quite good it needs some improvements when you try to resend a campaign, it needs to generate a URL of the campaign like MailChimp does.
As a small company I would like it to allow us to adopt different identities (as an example, I'm the CEO but sometimes I'm acting like a support agent so I will like the CRM to allow me to change my name in that case to pretend we are a bigger company, it is not nice to sign with the name of the CEO from the email address of [email protected])

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

8.0/10
Anna L.
Traduzir com Google

Saved my working life!

Usado Diariamente durante Mais de dois anos
Avaliado em 22/04/2019
Fonte da avaliação: Capterra

I own and run 2 companies, one together with a good friend and she has also one more company. Since we started in 2010/2011 we have been working more and more closely together and when starting to use Vtiger in… think 2013…. We share all our business information in Vtiger.

This gives our small companies a great advantage and brings security to our customers. Sometime in 2014 I got sick and started to get more and more fatigued and in the end of November 2017 I was diagnosed with ME/CFS. This means my head get tired and I have problems remember things and plan my work. Without Vtiger I would have had to stop working. No, it is really the truth! From the start we have created new modules, new checklists, new ways of project management because we wanted to hire more people and wanted them to work like we do. We have modules for customer updates of Wordpress sites, for SEO management and for support.

We haven’t hired a lot of people but all these adapted workflows is now an enormous help due to my cognitive issues. I can still work, not as much as before but still working. So, thank you Vtiger!

Vantagens

Its ADAPTABLE!
On the first look you might get surprised of all the functions but when you start using it you will realize there are even more functions and you will love it. I do realize that if you want a CRM, support system or project management and do not want to adapt anything to your organization - then the Vtiger might not be for you. But I have never worked with a system that I didn't want to adapt.

There is always some process, some pipeline that you do different than other businesses and I was so happy when I found out that I could make the Vtiger – to be my system – adapted for my needs. And I love the fact that even if we are small companies, we get good support from Vtiger.

Desvantagens

Well actually the fact that is so adaptable and still very powerful do requires that you think and plan before you start to create new pipelines, modules. Because there are so many functions that you can create a module that serves even the most complicated process. And so even if you can make anything – take the time so write done and plan the process.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

10.0/10

Preço do Vtiger CRM

A partir de
US$ 10,00/mês
Opções de preços
Teste Grátis
Assinatura
Relação qualidade/preço

15-day free trial, no credit card required.

Vtiger offers a number of different packages. Please contact Vtiger Sales team - [email protected] for pricing information.

Rates start at $10 per user, per month (billed annually), or $12 per user, per month (billed monthly)

Recursos do Vtiger CRM

  • API
  • Campos personalizados
  • Criação de relatórios personalizável
  • Gestão de calendários
  • Importação/exportação de dados
  • Integração de redes sociais
  • Modelos personalizáveis
  • Notificações automáticas
  • Painel de atividades
  • Relatórios e estatística

  • Acompanhamento de atividades
  • Banco de dados do cliente
  • Dados em tempo real
  • Imagem de marca personalizável
  • Integração de CRM
  • Integração de e-mail
  • Integração de terceiros
  • Integração do celular
  • Lembretes
  • Pagamentos eletrônicos

Mais informações sobre Vtiger CRM

Principais recursos do Vtiger CRM

  • Account & contact management
  • Approval Management
  • Automatic lead capture
  • Campaign management
  • Case management
  • Customer portal
  • Customer support & service
  • Email integration and extensions
  • FAQ creation
  • Integrated calendar, activity & notification management
  • Integrations
  • Inventory management
  • Lead management
  • Mass mailing
  • Opportunity prioritization
  • Performance reporting
  • Product customization
  • Project management
  • Quoting, invoicing, sales orders, purchase orders
  • SLA and Business Hours
  • Security management
  • Subscription management
  • Teams and access control

Vantagens

  • Discover invaluable insights and make better informed business decisions.

  • Monitor the pulse of your sales organization with pipeline stats like top performing team members, and the current value of open opportunities.

  • Create engaging emails, launch email campaigns and monitor performance with details analytics, all at the click of a button.

  • Proactively surfacing important issues that need attention to prevent escalations.

  • Import leads and contacts with photographed business cards.

  • Track customer purchase histories down to uniquely identifiable items and services.

  • Build a knowledge base accessible to customers through the customer portal, eliminating repeat customer questions and increasing the speed of customer service.

  • The integration of Vtiger's document management systems and workflows allow for automatic notices and the attachment of files to project tasks.

  • Perguntas frequentes sobre o Vtiger CRM

    Abaixo estão algumas perguntas frequentes sobre o Vtiger CRM.

    P: Que tipo de planos o Vtiger CRM oferece?

    O Vtiger CRM oferece os seguintes planos de pagamento:

    A partir de: US$ 10,00/mês

    Modelo de preços: Assinatura

    Teste Grátis: Disponível

    15-day free trial, no credit card required.

    Vtiger offers a number of different packages. Please contact Vtiger Sales team - [email protected] for pricing information.

    Rates start at $10 per user, per month (billed annually), or $12 per user, per month (billed monthly)

    P: Quais são os principais recursos do Vtiger CRM?

    O Vtiger CRM oferece os seguintes recursos:

    • Account & contact management
    • Approval Management
    • Automatic lead capture
    • Campaign management
    • Case management
    • Customer portal
    • Customer support & service
    • Email integration and extensions
    • FAQ creation
    • Integrated calendar, activity & notification management
    • Integrations
    • Inventory management
    • Lead management
    • Mass mailing
    • Opportunity prioritization
    • Performance reporting
    • Product customization
    • Project management
    • Quoting, invoicing, sales orders, purchase orders
    • SLA and Business Hours
    • Security management
    • Subscription management
    • Teams and access control

    P: Quem costuma usar o Vtiger CRM?

    Os clientes habituais do Vtiger CRM são:

    Grandes empresas, Empresas de médio porte, Pequenas empresas

    P: Em que idioma o Vtiger CRM está?

    O Vtiger CRM está nos seguintes idiomas:

    Árabe, Chinês (simplificado), Chinês (tradicional), Danês, Holandês, Inglês, Francês, Alemão, Hebreu, Húngaro, Italiano, Japonês, Polonês, Português, Russo, Espanhol, Sueco, Turco

    P: Que tipo de planos o Vtiger CRM oferece?

    O Vtiger CRM tem os seguintes planos de preços:

    Assinatura

    P: O Vtiger CRM é compatível com disponíveis móveis?

    O Vtiger CRM é compatível com os seguintes dispositivos:

    Android, iPhone, iPad

    P: O Vtiger CRM se integra com quais outros aplicativos?

    O Vtiger CRM se integra com os seguintes aplicativos:

    Bedrock Data, Flipcause, GetResponse, Mailchimp, Mailjet, PieSync, Predictive Dialer, SendPulse, SimplyCast, SuperReceptionist

    P: Que nível de suporte o Vtiger CRM oferece?

    O Vtiger CRM oferece as seguintes opções de suporte:

    FAQs, Base de conhecimento, Suporte online, Suporte por telefone, Tutoriais em vídeo