Revel Systems

The Best iPad Point-of-Sale System

3,8 /5 (286 avaliações) Escreva uma avaliação!

Resumo do Revel Systems

O que é o Revel Systems?

Revel Systems POS provides a single solution for iPad sales which is aimed at multi-location businesses. Revel has been designed to integrate with a wide range of businesses. Though it offers a complete POS solution, the application’s features extend beyond point-of-sale to include customer relationship management, inventory management, automated ordering, and more. Revel Systems POS integrates with many popular third-party business apps, allowing users to work it into accounting and reporting routines.

Revel Systems POS manages POS from a single intuitive interface. The app includes employee scheduling, inventory tracking and management, and detailed reporting, reducing the need for additional software.

The application provides customer relationship management (CRM) that stores customer data, including purchase history, preferences, and more. Revel Systems POS also offers hardware support, including a card reader that works through the 30 pin connector which also allows for charging the iPad. The application supports other POS-related hardware devices, including printers.

The software has a fully customizable API and a customizable graphical user interface (GUI) windows. Security features include PCI-P2PE compliance. Revel Systems POS also allows businesses to accept Bitcoins as a form of payment.

Resumo do Revel Systems

Preços

A partir de
US$ 79,00/mês

Opções de preços

Teste Grátis
Assinatura
Relação qualidade/preço

Request a free demo today to learn more about what our industry leading point-of-sale system can do for you and your business.


Recursos do Revel Systems

Dispositivos
Porte da empresa
P M G
Mercados
Estados Unidos, Reino Unido, Austrália, China, Índia, Alemanha
Idiomas
Inglês

Mídias

Revel Systems POS in use at a catering business
Revel POS on iPad in use in a restaurant
Shoe sales with Revel POS
Revel Systems POS for iPad
Captura de tela do Revel Systems: Revel Systems POS in use at a catering business Captura de tela do Revel Systems: Revel POS on iPad in use in a restaurant Captura de tela do Revel Systems: Shoe sales with Revel POS Captura de tela do Revel Systems: Revel Systems POS for iPad

Revel Systems - Avaliações

Revel Systems - Avaliações

Classificação geral
3,8
/
5
Excelente
134

Muito bom
63

Regular
26

Ruim
17

Péssimo
46

Relação qualidade/preço
3,5
Recursos
3,7
Praticidade
3,8
Suporte ao cliente
3,5
69% dos usuários recomendam este app
Bailey R.

Great


Traduzir com Google
Avaliador Verificado

Pretty, but Problematic

Lots of restaurants and retail stores I frequent use Revel. I would try Revel again if given the choice, but I would make sure to get my employees trained in troubleshooting themselves to avoid the potential of a customer service snafu.


Traduzir com Google
Michael U.

Only good if your needs are very Basic

Overall Revel is a total letdown and will be replaced by year end with a better system, lots of things we were promised could be done require using their "Open API" which costs more per month than the entire POS system does for 5 stations. We were not told about the API pricing upfront (or that there was even a cost at all, it was pitched like it was included in the regular fee) just that we could use the API to do everything we told them we needed to do, my project manager informed me of the API pricing during our implementation, when I called out the sales rep for never mentioning the additional cost despite repeated conversations about how critical this was she told me "its not my job to tell you the pricing for the API since that's not my department"

It is also very difficult to impossible to find and load an order in the dashboard by customer. You have to load the customers orders report, find the customer in the list, click show orders, note the order number, then go to the order history report and then you can click through to the order, why isn't the order number under customers order a hyperlink to take me to the order?

They made a systems change to batch process updates to the POS instead of in realtime, we have a custom app that we use for check ins when a customer comes into the store and it adds customers to the revel system so we can link them to a sale and track close rate etc. They used to sync in real time from the dashboard to the stations, after a recent update it takes anywhere from 30-60 minutes for the customers to pull down from the revel dashboard. I have verified they show up on the dashboard instantly as they should, there is just a major delay in syncing back to the iPads now that was not there before the update.

Reporting is very weak in certain areas, you can't view profit by anything other than employee which is worthless if you don't have pay rates loaded which we don't since we aren't using that aspect of the system.

When we receive inventory in the store, we upload it into the revel dashboard via their excel template this works about 75% of the time, the rest of the time it just silently fails, you will never receive any notice that it failed, where it failed etc. So now before I do any uploads, I do an export of what we have immediately before so when it fails I can compare to the inventory after the partial upload to figure out where the import stopped so I can import the rest.

I could keep going but bottom line is if your needs are more than barebones or you are not a restaurant you should look elsewhere for a much better solution.


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Avaliador Verificado

Revel is a smart choice for small business owners looking to use the iPad as their POS

A POS system that is reliable most of the time.


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Rachel L.

They will keep taking your money after you have finished with the software

The tech support people are nice. The sales team don't care. The accounts will take your money and not give you the service.


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Bailey R.
Setor: Museus e instituições
Porte da empresa: 2-10 funcionários
Traduzido para o Português
Traduzido para o Português

Great

Usado Diariamente durante Mais de dois anos
Avaliado em 19/08/2018
Fonte da avaliação: Capterra

Vantagens

It's easy to learn and accessible. Having it on an Ipad means that it's large enough to know what button is being pressed, and to move things around if need be. Having categories set up is great so we can keep track of how much change we need or how many people came in to visit the museum, that day.

Desvantagens

It can get a little complicated especially with adding discounts to certain purchases which can be difficult for our older volunteers to get a hold of. But is really it, on the basic side of things, it works well and does the job efficiently.

Traduzido para o Português

Resposta do Revel Systems

Bailey,

Thanks so much for the feedback. We're delighted that Barker Mansion is making good use of its Revel POS!

If some of your volunteers are having a hard time adding discounts, you can have them visit the below Revel University page for video guides detailing how to complete a variety of discount-related actions within your Revel POS:
https://revelsystems.com/revel-university/categories/discounts-combos/

I hope this helps! Please reach out to us if you have any questions.

- Holden at Revel

Detalhamento da qualificação

Relação qualidade/preço
Praticidade

Probabilidade de recomendação: 10.0/10

Avaliador Verificado
Setor: Varejistas
Porte da empresa: 2-10 funcionários
Traduzido para o Português
Traduzido para o Português

Pretty, but Problematic

Usado Diariamente durante Mais de um ano
Avaliado em 15/05/2019
Fonte da avaliação: Capterra

Lots of restaurants and retail stores I frequent use Revel. I would try Revel again if given the choice, but I would make sure to get my employees trained in troubleshooting themselves to avoid the potential of a customer service snafu.

Vantagens

I work for a small college bookstore that recently transitioned from an ancient, outdated POS system. We were all so excited about Revel. It's sleek, easy to use, and much simpler than many of its predecessors.

Desvantagens

The biggest trouble we ran into is that Revel is hopelessly buggy, and I would sometimes be on the phone with customer service for an hour before getting my problem resolved. For a small business with only one cash register, this was often a nightmare.

Traduzido para o Português

Resposta do Revel Systems

Thanks very much for your feedback. We're sorry to hear that our system fell short of your expectations, but hope you give us another chance in the future. We're constantly working to improve the quality of our products and services.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 7.0/10

Michael U.
Setor: Varejistas
Porte da empresa: 51-200 funcionários
Traduzido para o Português
Traduzido para o Português

Only good if your needs are very Basic

Usado Diariamente durante 1 a 5 meses
Avaliado em 23/04/2018
Fonte da avaliação: SoftwareAdvice

Overall Revel is a total letdown and will be replaced by year end with a better system, lots of things we were promised could be done require using their "Open API" which costs more per month than the entire POS system does for 5 stations. We were not told about the API pricing upfront (or that there was even a cost at all, it was pitched like it was included in the regular fee) just that we could use the API to do everything we told them we needed to do, my project manager informed me of the API pricing during our implementation, when I called out the sales rep for never mentioning the additional cost despite repeated conversations about how critical this was she told me "its not my job to tell you the pricing for the API since that's not my department"

It is also very difficult to impossible to find and load an order in the dashboard by customer. You have to load the customers orders report, find the customer in the list, click show orders, note the order number, then go to the order history report and then you can click through to the order, why isn't the order number under customers order a hyperlink to take me to the order?

They made a systems change to batch process updates to the POS instead of in realtime, we have a custom app that we use for check ins when a customer comes into the store and it adds customers to the revel system so we can link them to a sale and track close rate etc. They used to sync in real time from the dashboard to the stations, after a recent update it takes anywhere from 30-60 minutes for the customers to pull down from the revel dashboard. I have verified they show up on the dashboard instantly as they should, there is just a major delay in syncing back to the iPads now that was not there before the update.

Reporting is very weak in certain areas, you can't view profit by anything other than employee which is worthless if you don't have pay rates loaded which we don't since we aren't using that aspect of the system.

When we receive inventory in the store, we upload it into the revel dashboard via their excel template this works about 75% of the time, the rest of the time it just silently fails, you will never receive any notice that it failed, where it failed etc. So now before I do any uploads, I do an export of what we have immediately before so when it fails I can compare to the inventory after the partial upload to figure out where the import stopped so I can import the rest.

I could keep going but bottom line is if your needs are more than barebones or you are not a restaurant you should look elsewhere for a much better solution.

Vantagens

Overall they have a nice POS interface and it is pretty stable. Their pricing is also pretty good for the base system.

Desvantagens

Functions are hard to find
Very much geared towards restaurants, so if you are in another business be prepared to see restaurant specific stuff all over you can't turn off
Material changes to the way things work with zero notice
Can only see profit margin by employee no P&L type report.
Inventory uploads regularly fail with no notice, and no way to tell what was added without doing a manual compare of before and after and trying again with the additional items.

Traduzido para o Português

Resposta do Sarah

Hi Michael,

I am truly sorry about your experience and I have shared your feedback with our sales management team, as well as the customer service team.

I am confident that once we get we get a bit more info from you, we will be able to come to a resolution in terms of API and reporting. Our customer service team will be happy to follow up on any outstanding issues you have.

Regards,
Sarah, Customer Advocacy Manager at Revel

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 2.0/10

Avaliador Verificado
Setor: Produção audivisual
Traduzido para o Português
Traduzido para o Português

Revel is a smart choice for small business owners looking to use the iPad as their POS

Usado Diariamente durante 6 a 12 meses
Avaliado em 30/04/2018
Fonte da avaliação: Capterra

A POS system that is reliable most of the time.

Vantagens

There are many POS providers out there today but I think Revel does a great job for small business owners. They utilize a familiar hardware (iPad) and turn it into a POS system that's easy to navigate. Being in a rush or training new employees can be a disaster if you have the wrong POS system but Revel does a great job with their easy layout.

Desvantagens

Customer service can be disastrous at times, especially if your POS system is down during a rush. It doesn't happen frequently but it does happen so you should be aware of that before making your choice.

Traduzido para o Português

Resposta do Revel Systems

Hi There,

Thank you so much for the review and feedback!

We are sorry to hear that you do experience the occasional outage -- if you have additional info regarding an issue of that nature, we would love to hear it to address it with our agents and engineers.

Please feel free to contact me at [email protected]

Kind Regards,
Sarah, Customer Advocacy Manager at Revel

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 7.0/10

Rachel L.
Setor: Hotelaria
Porte da empresa: 11-50 funcionários
Traduzido para o Português
Traduzido para o Português

They will keep taking your money after you have finished with the software

Usado Diariamente durante Mais de dois anos
Avaliado em 09/05/2020
Fonte da avaliação: SoftwareAdvice

The tech support people are nice. The sales team don't care. The accounts will take your money and not give you the service.

Vantagens

Everything in one place like online ordering.

Desvantagens

Complicated and were happy to charge for any addition or even when the service was cancelled they kept charging and would not refund. They said they can not refund even though no service was provided. Problems with accounts and over charging was a common occurance during our two years with Revel. I would highly recommend people look at other systems before going with Revel.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 1.0/10

Recomendação do usuário
7,7/10
Baseado em 286 usuários
Compare as alternativas por recomendação dos usuários
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Preço do Revel Systems

Preço do Revel Systems

A partir de
US$ 79,00/mês
Teste Grátis
Assinatura
Relação qualidade/preço

Request a free demo today to learn more about what our industry leading point-of-sale system can do for you and your business.

Request a free demo today to learn more about what our industry leading point-of-sale system can do for you and your business.

Relação qualidade/preço
3,5/5
Baseado em 286 usuários
Compare as alternativas por relação qualidade/preço
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Recursos do Revel Systems

Recursos do Revel Systems

API
Acompanhamento de atividades
Banco de dados do cliente
Campos personalizados
Criação de relatórios personalizável
Dados em tempo real
Gerenciamento de contatos
Gestão de calendários
Imagem de marca personalizável
Importação/exportação de dados
Integração de e-mail
Integração de redes sociais
Integração de terceiros
Lembretes
Modelos personalizáveis
Notificações automáticas
Pagamentos eletrônicos
Painel de atividades
Questionários e feedback
Relatórios e estatística
Recursos
3,7/5
Baseado em 286 usuários
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Categorias

Mais informações sobre Revel Systems

Mais informações sobre Revel Systems

Principais recursos do Revel Systems

  • CRM Integration
  • Customer Accounts
  • Customer History
  • Customizable Templates
  • Electronic Payments
  • Electronic Signature Capture
  • Inventory Tracking
  • Mobile Integration
  • POS
  • Security & Encryption

Vantagens

● Manage sales, customers, and inventory from the Revel Systems POS interface.

● Remain always-on, even during Internet downtime and power outages.

● Create custom sales processes and branded POS user interface windows with Revel Systems API.

● Schedule point-of-sales employees and manage payroll from a single software system.

● View and export a variety of POS reports.

Perguntas frequentes sobre o Revel Systems

Perguntas frequentes sobre o Revel Systems

Abaixo estão algumas perguntas frequentes sobre o Revel Systems.

P: Que tipo de planos o Revel Systems oferece?

O Revel Systems oferece os seguintes planos de pagamento:

A partir de: US$ 79,00/mês

Modelo de preços: Assinatura

Teste Grátis: Não disponível

Request a free demo today to learn more about what our industry leading point-of-sale system can do for you and your business.

P: Quais são os principais recursos do Revel Systems?

O Revel Systems oferece os seguintes recursos:

  • CRM Integration
  • Customer Accounts
  • Customer History
  • Customizable Templates
  • Electronic Payments
  • Electronic Signature Capture
  • Inventory Tracking
  • Mobile Integration
  • POS
  • Security & Encryption

P: Quem costuma usar o Revel Systems?

Os clientes habituais do Revel Systems são:

Pequenas empresas, Grandes empresas, Empresas de médio porte

P: Em que idioma o Revel Systems está?

O Revel Systems está nos seguintes idiomas:

Inglês

P: Que tipo de planos o Revel Systems oferece?

O Revel Systems tem os seguintes planos de preços:

Assinatura

P: O Revel Systems é compatível com disponíveis móveis?

O Revel Systems é compatível com os seguintes dispositivos:

iPad

P: O Revel Systems se integra com quais outros aplicativos?

O Revel Systems se integra com os seguintes aplicativos:

Arcade, Como, Deputy, Elina, Homebase, Marketman, QSROnline, QuickBooks Online Advanced, Tanda, Workato

P: Que nível de suporte o Revel Systems oferece?

O Revel Systems oferece as seguintes opções de suporte:

Suporte online, Suporte por telefone, FAQs