GoServicePro

GoServicePro

Web-based field service management software

4,3/5 (3 avaliações)

Resumo do GoServicePro

O que é o GoServicePro?

GoServicePro is a web-based field service management software that enables business owners to optimize & automate their business workflows by offering a suite of integrated products for executing functions such as automated field service scheduling, real-time communication, and partner management. The product is well suited for the needs of small & mid-sized businesses, as well as for large enterprises in utilities, telecommunications, manufacturing, and high-tech industry segments.

GoServicePro is a bundled product comprising several modules that can either be used independently or coupled in a single solution. The product’s call center module offers a comprehensive call center software for tracking and resolving customer issues. The entitlement module enables the business users to deliver services according to the defined service level agreements that can be both simple and complex. The scheduling & dispatching module of the product offers functionalities such as route optimization, resource assignment, and sales force management. GoServicePro's parts management module includes shipping & tracking of service parts and inventory locations. The field portal of the solution allows the integration of managers, field service technicians, and partners through a centralized web-based interface. The product also offers a customer portal that enables case creation & updating case status, as well as generating customized reports for employees & customers.

GoServicePro offers API integration with third-party applications such as QuickBooks and Google Maps for optimization of workflows. The product offers a basic, professional, and enterprise pricing plan on a monthly subscription basis, which are differentiated by the number of modules included in the package.

Resumo do GoServicePro

Preços

A partir de
US$ 45,00/mês

Opções de preços

Teste Grátis
Assinatura
Relação qualidade/preço

GoServicePro Basic - $45 per user per month
GoServicePro Professional - $75 per user per month
GoServicePro Enterprise- $150 per user per month


Recursos do GoServicePro

Dispositivos
Porte da empresa
P M G
Mercados
Canadá, Estados Unidos
Idiomas
Inglês

Capturas de tela

Captura de tela do GoServicePro: GoServicePro account management dashboard view
Captura de tela do GoServicePro: GoServicePro account management dashboard view Captura de tela do GoServicePro: GoServicePro case management dashboard view Captura de tela do GoServicePro: GoServicePro integration with Google Maps for tracking dispatches Captura de tela do GoServicePro: GoServicePro inventory management dashboard view Captura de tela do GoServicePro: GoServicePro mobile field service app with employees appointment schedule Captura de tela do GoServicePro: GoServicePro order management module with part tracking details

GoServicePro - Avaliações

GoServicePro - Avaliações

Classificação geral
4,3
/
5
Excelente
2

Muito bom
0

Regular
1

Ruim
0

Péssimo
0

Relação qualidade/preço
3
Recursos
3
Praticidade
4,3
Suporte ao cliente
4,3
67% dos usuários recomendam este app
Brendan C.

Great Field Service Management Software

We switched over to GoServicePro about a year and a half ago. We had used several other field service management programs in the past, and were getting frustrated by the lack of support and promises that never came true. GoServicePro seems to have everything we could dream of all in one, and we've never been happier with a piece of software.

Pros:
- Preventative Maintenance. This allows us to set up reoccurring work orders for the future, which can then be auto assigned.
- QuickBooks Integration. All of our invoices and billing we do in GoServicePro is able to quickly be transferred over to Quickbooks.
- Helpful Customer Support. Whenever we have a question they have been very fast and helpful.
- Out of Service Mobile Devices. When we have techs go out into the field, there is a moderate chance they will be out of a service area on our Verizon data plan. GoServicePro's app still allows the techs to work while in an area without service, and then automatically sinks back up to the cloud when they return to an area of service.

Cons:
- The only one I can think of is that their browser requires internet, but this is the case for all other field service software that we have looked.

Overall:
Everyone in our office and in the field loves using GoServicePro!


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Kathy E.

A Real Time Saver

Before we had GoServicePro, we used to print out all of our work orders each day and then pass them out in the morning to each technician. Not only did this require paying someone to print and organize work orders for 4 hours a day, there was no way to make changes to work orders and no way to get feedback until the next morning with the techs came in.

Now all of the techs use GoServicePro's mobile app to get work orders and we can update the information realtime and get feedback on what work orders are complete and where the technicians are located. Techs love it because there is no paperwork to fill in and they don't have to come into the office to get their new work orders. This means they can start work earlier.


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Shekhar S.

ServicePro is easy to use but not very user Friendly

Make it more user friendly for Business Users.


Traduzir com Google
Brendan C.
Traduzido para o Português

Great Field Service Management Software

Avaliado em 11/03/2015
Fonte da avaliação: Capterra

We switched over to GoServicePro about a year and a half ago. We had used several other field service management programs in the past, and were getting frustrated by the lack of support and promises that never came true. GoServicePro seems to have everything we could dream of all in one, and we've never been happier with a piece of software.

Pros:
- Preventative Maintenance. This allows us to set up reoccurring work orders for the future, which can then be auto assigned.
- QuickBooks Integration. All of our invoices and billing we do in GoServicePro is able to quickly be transferred over to Quickbooks.
- Helpful Customer Support. Whenever we have a question they have been very fast and helpful.
- Out of Service Mobile Devices. When we have techs go out into the field, there is a moderate chance they will be out of a service area on our Verizon data plan. GoServicePro's app still allows the techs to work while in an area without service, and then automatically sinks back up to the cloud when they return to an area of service.

Cons:
- The only one I can think of is that their browser requires internet, but this is the case for all other field service software that we have looked.

Overall:
Everyone in our office and in the field loves using GoServicePro!

Detalhamento da qualificação

Praticidade
Suporte ao cliente

Kathy E.
Traduzido para o Português

A Real Time Saver

Avaliado em 15/03/2015
Fonte da avaliação: Capterra

Before we had GoServicePro, we used to print out all of our work orders each day and then pass them out in the morning to each technician. Not only did this require paying someone to print and organize work orders for 4 hours a day, there was no way to make changes to work orders and no way to get feedback until the next morning with the techs came in.

Now all of the techs use GoServicePro's mobile app to get work orders and we can update the information realtime and get feedback on what work orders are complete and where the technicians are located. Techs love it because there is no paperwork to fill in and they don't have to come into the office to get their new work orders. This means they can start work earlier.

Detalhamento da qualificação

Praticidade
Suporte ao cliente

Shekhar S.
Setor: Transporte rodoviário e ferroviário
Porte da empresa: 5.001-10.000 funcionários
Traduzido para o Português

ServicePro is easy to use but not very user Friendly

Usado Diariamente durante Mais de dois anos
Avaliado em 08/02/2018
Fonte da avaliação: SoftwareAdvice

Make it more user friendly for Business Users.

Vantagens

It is a great tool for the IT departments to use. It even saves details from Email sent by creator.

Desvantagens

It is not very user friendly for business users. Only the ticket requestor on business side can update the ticket without any help from the IT Help Desk.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 3.0/10

Recomendação do usuário
3/10
Baseado em 3 usuários
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Preço do GoServicePro

Preço do GoServicePro

A partir de
US$ 45,00/mês
Teste Grátis
Assinatura
Relação qualidade/preço

GoServicePro Basic - $45 per user per month
GoServicePro Professional - $75 per user per month
GoServicePro Enterprise- $150 per user per month

GoServicePro Basic - $45 per user per month
GoServicePro Professional - $75 per user per month
GoServicePro Enterprise- $150 per user per month

Relação qualidade/preço
3/5
Baseado em 3 usuários
Compare as alternativas por relação qualidade/preço
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Recursos do GoServicePro

Recursos do GoServicePro

API
Acompanhamento de atividades
Armazenamento de documentos
Auditoria
Cobrança e faturamento
Criação de relatórios personalizável
Dados em tempo real
Gerenciamento de documentos
Gestão de conformidade
Gestão de estoques
Gestão do fluxo de trabalho
Importação/exportação de dados
Integração de terceiros
Monitoramento
Notificações automáticas
Painel de atividades
Rastreamento de estoque
Registro de auditoria
Relatórios e estatística
Relatórios em tempo real
Recursos
3/5
Baseado em 3 usuários
Compare as alternativas por avaliações dos recursos
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Categorias

Vídeos e Tutoriais

Vídeos e Tutoriais

Mais informações sobre GoServicePro

Mais informações sobre GoServicePro

Principais recursos do GoServicePro

  • Accept electronic payments
  • Automated contact management module
  • Case billing and invoices module
  • Case management module
  • Create custom reports
  • Credit card processing
  • Field portal for integrating partners
  • Generating & dispatching invoices
  • Integration with Google Maps
  • Integration with QuickBooks
  • Integration with QuickBooks & Google Maps
  • Management reporting
  • Notification rules can be established
  • Open API
  • Real-time wireless communications
  • Scheduling & dispatching module
  • Send reminders
  • Task management
  • Uses GPS embedded inside mobile
  • iOS and Android Apps

Vantagens

● GoServicePro offers a customizable field force dashboard that acts as a central dashboard for managing schedules, routes, work orders, and resources through drag and drop functionality.
● The product offers a mobile app that lets field sales force personnel send & receive updates and messages in real-time.
● The scheduling engine of the product enables the setting up of rules and workflows, which automate the work order assignment & tracking process eventually resulting in time savings and process optimization.
● The software’s PDF Forms Advisor functionality enables the generation of PDF quotations and invoices reducing paperwork.
● GoServicePro integrates with Google Maps helping the field service technicians to reduce travel time and expenses related to executing a work order.

Perguntas frequentes sobre o GoServicePro

Perguntas frequentes sobre o GoServicePro

Abaixo estão algumas perguntas frequentes sobre o GoServicePro.

P: Que tipo de planos o GoServicePro oferece?

O GoServicePro oferece os seguintes planos de pagamento:

A partir de: US$ 45,00/mês

Modelo de preços: Assinatura

Teste Grátis: Não disponível

GoServicePro Basic - $45 per user per month GoServicePro Professional - $75 per user per month GoServicePro Enterprise- $150 per user per month

P: Quais são os principais recursos do GoServicePro?

O GoServicePro oferece os seguintes recursos:

  • Accept electronic payments
  • Automated contact management module
  • Case billing and invoices module
  • Case management module
  • Create custom reports
  • Credit card processing
  • Field portal for integrating partners
  • Generating & dispatching invoices
  • Integration with Google Maps
  • Integration with QuickBooks
  • Integration with QuickBooks & Google Maps
  • Management reporting
  • Notification rules can be established
  • Open API
  • Real-time wireless communications
  • Scheduling & dispatching module
  • Send reminders
  • Task management
  • Uses GPS embedded inside mobile
  • iOS and Android Apps

P: Quem costuma usar o GoServicePro?

Os clientes habituais do GoServicePro são:

Grandes empresas, Empresas de médio porte, Pequenas empresas

P: Em que idioma o GoServicePro está?

O GoServicePro está nos seguintes idiomas:

Inglês

P: Que tipo de planos o GoServicePro oferece?

O GoServicePro tem os seguintes planos de preços:

Assinatura

P: O GoServicePro é compatível com disponíveis móveis?

O GoServicePro é compatível com os seguintes dispositivos:

Android, iPhone, iPad

P: O GoServicePro se integra com quais outros aplicativos?

O GoServicePro se integra com os seguintes aplicativos:

QuickBooks

P: Que nível de suporte o GoServicePro oferece?

O GoServicePro oferece as seguintes opções de suporte:

Base de conhecimento, Suporte online, Suporte por telefone