Web based enterprise management and accounting system
4.3/5 (35 avaliações)ServMan Software is a customizable ERP enterprise work order management and accounting system available for operating and managing a service-based business. It is provided by the North Carolina based developer, Cube Six which primarily offers ERP solutions suitable for midsized and large businesses.
ServMan includes an integrated development environment (IDE) allowing administrators to add business specific controls and functionality to the application beyond the standard offering. It supports multi-location and multi-company organizational structures and includes an integrated mobile solution to streamline paperless business processes. With ServMan Mobile users can receive and complete work order; view service histories; scan barcodes for inventory and manage maintenance task list all on the go. It also includes integrated credit card and e-check processing feature to process electronic payments.
Clients can place service orders, view live status, make invoice payments, view service histories and perform other tasks through the web portal. Role-based security allows the administrator to set rules for various access and grant permissions to different users. Clients can manage scheduling of preventive maintenance visit, set preventive maintenance reminders through calls or text messages with Automated Pre/Post Appointment Assistant feature.
Clients can subscribe to a web portal service through which business customers can place service requests; check the status of their orders and make online payments through a single window. ServMan also offers additional modules such as a call tracking module to track every incoming call and outcome of each call; time clock/payroll module to clock in & out employee time and generate payrolls based upon the number of working hours; GPS integration to map the actual location of vehicles and route optimization. Other modules include a client survey module, call escalation module, wireless warehouse module and the ServMan EDI module, which can be purchased separately.
Vantagens
The reports that we can access are great and accurate.
You decide the areas within the software that your employees have access.
ServMan support is excellent! They always have someone to help you when you need it.
Desvantagens
There is a learning curve with using the software in the beginning.
increased efficiency
Vantagens
We like the schedule board and integrated equipment tracking. Both of these functions have improved our efficiency.
Desvantagens
The android app is good, but I see areas of improvement in Servman Mobile. Wish it would be more robust relative to connectivity and quicker downloads - especially when pushing w/o's with images. We would love to see a field dispatcher app with the ability to see the schedule board and create W/O's in the field with more details.
Vantagens
Easy to use, very comprehensive and detailed. There are many great features and sometimes it seems we aren't utilizing all there is.
Desvantagens
The lack of follow through is very frustrating. We migrated our credit card services with Payzer and we have had problems that have not been addressed. That is the reason for the low customer support rating.
It allowed me to have a minute by minute view of my business. It like management autopilot. My team is more organized and I get all the information I need all the time!
Vantagens
Everything is in it's place. They customized it to our company and made some suggestions that made our team work smarter with less work keeping track of things
Desvantagens
I wish it had a prettier look and feel but boy does it get the job done! They did an amazing job training my team with minimum disruption.
ServMan has proven to be a useful system for managing Sales leads and Installation jobs in the Service sector. It was easy to implement and quick for users to pick up, insuring a seamless transition from our older system to ServMan.
ServMan offers a wide range of features, and has been essential in providing all departments with access and visibility to customer orders at the click of the button, while at the same time allowing administrators to modify and limit settings for users based on their job role.
Customer service and resolution timeframe have been excellent.
Vantagens
*Very easy system to implement into an organization.
*User friendly, with excellent and timely customer service. Few issues in the past 7 years of use, and in all instances resolved within a 24-hour timeframe.
*Robust modules allow visability across all aspects of the business and allow for information to be easily found and conveyed to customers.
*Great scheduling boards and capabilities for Service related fields.
Desvantagens
* Report customization can be tricky, even with the support classes, unless you have a user extremely well versed in Crystal Reports.
*Would like to see more e-based items that would allow easier communication with our customer base for appointments, installs and accounting related items.
Contact ServMan for price information or a quote
• ServMan offers a proprietary integrated development environment (IDE) which clients can use to incorporate new business rules or unique workflow requirements.
• The solution supports high-end customization of user screens, reports and process, through which administrators can control or modify core screens and behaviors as per specific business requirements.
• ServMan Mobile is an extension of ServMan solution through which clients can receive work orders, view histories, scan barcodes for inventory and capture client signatures and more.
• The integrated APPAA module helps to schedule and manage all kinds of appointments and communication with business clients and also allows to schedule maintenance reminders and track their progress.
• The software can also integrate with third-party software such as ADP, Avalara and Fleetmatics.
Abaixo estão algumas perguntas frequentes sobre o ServMan.
O ServMan oferece os seguintes planos de pagamento:
Modelo de preços: Assinatura
Avaliação gratuita: Não disponível
Contact ServMan for price information or a quote
O ServMan oferece os seguintes recursos:
Os clientes habituais do ServMan são:
Grandes empresas, Empresas de médio porte
O ServMan está nos seguintes idiomas:
Inglês
O ServMan tem os seguintes planos de preços:
Assinatura
O ServMan é compatível com os seguintes dispositivos:
Android
O ServMan se integra com os seguintes aplicativos:
ADP Streamline, Avalara, Verizon Connect Work
O ServMan oferece as seguintes opções de suporte:
Fórum, Suporte online, Tutoriais em vídeo
Many benefits, for example the dispatching was a huge benefit for us since we are in the service business. You can move jobs around with ease.
Marketing reports has been very helpful for us. I need you learn more about this tool but so far the way I am using it has been helpful.
We are moving forward with implementing coaching and tracking. We are so looking forward to using this tool.