Sobre o ServMan

ServMan Software is a customizable ERP enterprise work order management and accounting system available for operating and managing a service-based business. It is provided by the North Carolina based developer, Cube Six which primarily offers ERP solutions suitable for midsized and large businesses.

ServMan includes an integrated development environment (IDE) allowing administrators to add business specific controls and functionality to the application beyond the standard offering. It supports multi-location and multi-company organizational structures and includes an integrated mobile solution to streamline paperless business processes. With ServMan Mobile users can receive and complete work order; view service histories; scan barcodes for inventory and manage maintenance task list all on the go. It also includes integrated credit card and e-check processing feature to process electronic payments.

Clients can place service orders, view live status, make invoice payments, view service histories and perform other tasks through the web portal. Role-based security allows the administrator to set rules for various access and grant permissions to different users. Clients can manage scheduling of preventive maintenance visit, set preventive maintenance reminders through calls or text messages with Automated Pre/Post Appointment Assistant feature.

Clients can subscribe to a web portal service through which business customers can place service requests; check the status of their orders and make online payments through a single window. ServMan also offers additional modules such as a call tracking module to track every incoming call and outcome of each call; time clock/payroll module to clock in & out employee time and generate payrolls based upon the number of working hours; GPS integration to map the actual location of vehicles and route optimization. Other modules include a client survey module, call escalation module, wireless warehouse module and the ServMan EDI module, which can be purchased separately.

Principais benefícios do ServMan

• ServMan offers a proprietary integrated development environment (IDE) which clients can use to incorporate new business rules or unique workflow requirements.
• The solution supports high-end customization of user screens, reports and process, through which administrators can control or modify core screens and behaviors as per specific business requirements.
• ServMan Mobile is an extension of ServMan solution through which clients can receive work orders, view histories, scan barcodes for inventory and capture client signatures and more.
• The integrated APPAA module helps to schedule and manage all kinds of appointments and communication with business clients and also allows to schedule maintenance reminders and track their progress.
• The software can also integrate with third-party software such as ADP, Avalara and Fleetmatics.

Dispositivos

Porte da empresa

P M G

Mercados

Austrália, Canadá, Reino Unido, Estados Unidos

Idiomas

inglês

Imagens

ServMan offers contract management wizard for beginners
View data and information through ServMan’s dispatch board
Create ledgers and track bills and payments with ServMan
View service history, invoice history, equipment and more through ServMan web portal
Ver mais 5
ServMan - Vídeo
Captura de tela do ServMan: ServMan offers contract management wizard for beginners Captura de tela do ServMan: View data and information through ServMan’s dispatch board Captura de tela do ServMan: Create ledgers and track bills and payments with ServMan Captura de tela do ServMan: View service history, invoice history, equipment and more through ServMan web portal

Recursos

Total de recursos do ServMan: 48

  • API
  • Acesso para Celular
  • Agendamento
  • Agendamento de compromissos
  • Agendamento de manutenção
  • Aplicativo móvel
  • Assinatura eletrônica
  • Banco de dados de contatos
  • Banco de dados do cliente
  • Cobrança e faturamento
  • Coleta de pagamento no campo
  • Compras e recebimento
  • Compromissos recorrentes
  • Controle de estoque
  • Controle e acesso remoto
  • Criação de ordem de serviço
  • Custos do trabalho
  • GPS
  • Gerenciamento de arquivos
  • Gestão da comunicação
  • Gestão da folha de pagamento
  • Gestão de cartões de crédito
  • Gestão de contratos e licenças
  • Gestão de estoques
  • Gestão de expedição
  • Gestão de pedidos de trabalho
  • Gestão de trabalhos
  • Gestão preventiva
  • Gestão técnica
  • Histórico de atendimento
  • Integração da contabilidade
  • Leitura de código de barras/tíquetes
  • Listas de tarefas
  • Mapas geográficos
  • Mensagens de SMS
  • Monitoramento remoto e gestão
  • Notificações em tempo real
  • Orçamentos/estimativas
  • Para empresas de climatização
  • Portal de autoatendimento
  • Questionários e feedback
  • Rastreamento de chamadas
  • Relatório de historiais
  • Relatórios personalizáveis
  • Relógio de ponto
  • Relógio de ponto online
  • Roteamento
  • Sincronização de dados

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AroFlo

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Jobber

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Avaliações

Classificação geral

4,3 /5
(35)
Relação qualidade/preço
3,8/5
Recursos
4,3/5
Praticidade
4,2/5
Suporte ao cliente
4,4/5

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Exibindo 5 avaliações de 35
Jill T.
Classificação geral
  • Setor: Construção
  • Porte da empresa: 11-50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Great software for now and as you grow your business. We shouldn't need to hire anyone else!

Avaliado em 02/08/2017

Many benefits, for example the dispatching was a huge benefit for us since we are in the service...

Many benefits, for example the dispatching was a huge benefit for us since we are in the service business. You can move jobs around with ease.
Marketing reports has been very helpful for us. I need you learn more about this tool but so far the way I am using it has been helpful.
We are moving forward with implementing coaching and tracking. We are so looking forward to using this tool.

Vantagens

The reports that we can access are great and accurate.
You decide the areas within the software that your employees have access.
ServMan support is excellent! They always have someone to help you when you need it.

Desvantagens

There is a learning curve with using the software in the beginning.

Scott S.
Classificação geral
  • Setor: Serviços de Facilities
  • Porte da empresa: 11-50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

Very happy w/ ServMan. A lot of functionality & robust. Very few probs, but great support if...

Avaliado em 05/08/2017

increased efficiency

increased efficiency

Vantagens

We like the schedule board and integrated equipment tracking. Both of these functions have improved our efficiency.

Desvantagens

The android app is good, but I see areas of improvement in Servman Mobile. Wish it would be more robust relative to connectivity and quicker downloads - especially when pushing w/o's with images. We would love to see a field dispatcher app with the ability to see the schedule board and create W/O's in the field with more details.

Mia S.
Classificação geral
  • Setor: Construção
  • Porte da empresa: 11-50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 7.0 /10

I WISH I WAS HERE WHEN SERVMAN WAS FIRST SET UP.

Avaliado em 27/07/2017

WOW WHERE DO I START, THIS IS AN EXCELLENT PROGRAM FOR DISPATCHING AND SERVICE.

WOW WHERE DO I START, THIS IS AN EXCELLENT PROGRAM FOR DISPATCHING AND SERVICE.

Vantagens

PROGRAM DOES ALOT AS LONG AS YOU UTILIZE SERVMAN. TRYING TO GO BACK AND CHANGE DIFFERENT AREA'S AND TRAIN EXISITING STAFF HAS BEEN VERY TIME CONSUMING.

Desvantagens

LEARNING WHAT TO UTILIZE IN SERVMAN TO HELP US IN OUR BUSINESS OPERATIONS. I WISH THE REPORTS WERE MORE USER FRIENDLY SO WE COULD CUSTOMIZE REPORTS TO SHOW EXACTLY WHAT WE WANT ONLY.

Missy M.
Classificação geral
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente

I like the software but training could be better.

Avaliado em 02/08/2017

Vantagens

Easy to use, very comprehensive and detailed. There are many great features and sometimes it seems we aren't utilizing all there is.

Desvantagens

The lack of follow through is very frustrating. We migrated our credit card services with Payzer and we have had problems that have not been addressed. That is the reason for the low customer support rating.

Karen M.
Classificação geral
  • Setor: Segurança de rede e informática
  • Porte da empresa: 2-10 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

ServMan keeps our team organized and business flowing in our door. It's like a revenue...

Avaliado em 02/08/2017

It allowed me to have a minute by minute view of my business. It like management autopilot. My team...

It allowed me to have a minute by minute view of my business. It like management autopilot. My team is more organized and I get all the information I need all the time!

Vantagens

Everything is in it's place. They customized it to our company and made some suggestions that made our team work smarter with less work keeping track of things

Desvantagens

I wish it had a prettier look and feel but boy does it get the job done! They did an amazing job training my team with minimum disruption.

Exibindo 5 avaliações de 35 Leia todas as avaliações

Perguntas frequentes sobre o ServMan

Abaixo estão algumas perguntas frequentes sobre o ServMan.

O ServMan oferece os seguintes planos de pagamento:

  • A partir de: US$ 499,00
  • Teste Grátis: Não disponível

Contact ServMan for price information or a quote

Não temos informações sobre os recursos do ServMan.

Os clientes habituais do ServMan são:

11-50, 51-200, 201-500, 501-1.000, 1.001+

O ServMan está nos seguintes idiomas:

inglês

O ServMan é compatível com os seguintes dispositivos:

Android (celular)

O ServMan se integra com os seguintes aplicativos:

ADP Streamline, Avalara

O ServMan oferece as seguintes opções de suporte:

Email/Help Desk, FAQs/Fórum, Bate-papo

Categorias relacionadas

Veja todas as categorias de software encontradas para ServMan.