ServMan

ServMan

Web based enterprise management and accounting system

4.3/5 (35 avaliações)

Resumo do ServMan

ServMan Software is a customizable ERP enterprise work order management and accounting system available for operating and managing a service-based business. It is provided by the North Carolina based developer, Cube Six which primarily offers ERP solutions suitable for midsized and large businesses.

ServMan includes an integrated development environment (IDE) allowing administrators to add business specific controls and functionality to the application beyond the standard offering. It supports multi-location and multi-company organizational structures and includes an integrated mobile solution to streamline paperless business processes. With ServMan Mobile users can receive and complete work order; view service histories; scan barcodes for inventory and manage maintenance task list all on the go. It also includes integrated credit card and e-check processing feature to process electronic payments.

Clients can place service orders, view live status, make invoice payments, view service histories and perform other tasks through the web portal. Role-based security allows the administrator to set rules for various access and grant permissions to different users. Clients can manage scheduling of preventive maintenance visit, set preventive maintenance reminders through calls or text messages with Automated Pre/Post Appointment Assistant feature.

Clients can subscribe to a web portal service through which business customers can place service requests; check the status of their orders and make online payments through a single window. ServMan also offers additional modules such as a call tracking module to track every incoming call and outcome of each call; time clock/payroll module to clock in & out employee time and generate payrolls based upon the number of working hours; GPS integration to map the actual location of vehicles and route optimization. Other modules include a client survey module, call escalation module, wireless warehouse module and the ServMan EDI module, which can be purchased separately.

Preços

A partir de
N/A
Opções de preços
Avaliação gratuita
Assinatura
Relação qualidade/preço

Dispositivos

Porte da empresa

P
M
G

Mercados

Austrália, Canadá, Europa, Reino Unido, Estados Unidos

Idiomas

Inglês

ServMan - Avaliações

Classificação geral
4.3/5
89% avaliações positivas
14
Excelente
17
Muito bom
4
Média
0
Ruim
0
Péssimo
Jill T.
Traduzir com Google

Great software for now and as you grow your business. We shouldn't need to hire anyone else!

Usado Diariamente durante Mais de dois anos
Avaliado em 02/08/2017
Fonte da avaliação: Capterra

Many benefits, for example the dispatching was a huge benefit for us since we are in the service business. You can move jobs around with ease.
Marketing reports has been very helpful for us. I need you learn more about this tool but so far the way I am using it has been helpful.
We are moving forward with implementing coaching and tracking. We are so looking forward to using this tool.

Vantagens

The reports that we can access are great and accurate.
You decide the areas within the software that your employees have access.
ServMan support is excellent! They always have someone to help you when you need it.

Desvantagens

There is a learning curve with using the software in the beginning.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

10.0/10
Scott S.
Traduzir com Google

Very happy w/ ServMan. A lot of functionality & robust. Very few probs, but great support if prob

Usado Diariamente durante Mais de dois anos
Avaliado em 05/08/2017
Fonte da avaliação: Capterra

increased efficiency

Vantagens

We like the schedule board and integrated equipment tracking. Both of these functions have improved our efficiency.

Desvantagens

The android app is good, but I see areas of improvement in Servman Mobile. Wish it would be more robust relative to connectivity and quicker downloads - especially when pushing w/o's with images. We would love to see a field dispatcher app with the ability to see the schedule board and create W/O's in the field with more details.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

9.0/10
Missy M.
Traduzir com Google

I like the software but training could be better.

Usado Diariamente durante Mais de dois anos
Avaliado em 02/08/2017
Fonte da avaliação: Capterra

Vantagens

Easy to use, very comprehensive and detailed. There are many great features and sometimes it seems we aren't utilizing all there is.

Desvantagens

The lack of follow through is very frustrating. We migrated our credit card services with Payzer and we have had problems that have not been addressed. That is the reason for the low customer support rating.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Karen M.
Traduzir com Google

ServMan keeps our team organized and business flowing in our door. It's like a revenue generator!

Usado Diariamente durante Mais de um ano
Avaliado em 02/08/2017
Fonte da avaliação: Capterra

It allowed me to have a minute by minute view of my business. It like management autopilot. My team is more organized and I get all the information I need all the time!

Vantagens

Everything is in it's place. They customized it to our company and made some suggestions that made our team work smarter with less work keeping track of things

Desvantagens

I wish it had a prettier look and feel but boy does it get the job done! They did an amazing job training my team with minimum disruption.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

10.0/10
Rebecca M.
Traduzir com Google

ServMan Review

Avaliado em 03/06/2011
Fonte da avaliação: Capterra

ServMan has proven to be a useful system for managing Sales leads and Installation jobs in the Service sector. It was easy to implement and quick for users to pick up, insuring a seamless transition from our older system to ServMan.
ServMan offers a wide range of features, and has been essential in providing all departments with access and visibility to customer orders at the click of the button, while at the same time allowing administrators to modify and limit settings for users based on their job role.
Customer service and resolution timeframe have been excellent.

Vantagens

*Very easy system to implement into an organization.
*User friendly, with excellent and timely customer service. Few issues in the past 7 years of use, and in all instances resolved within a 24-hour timeframe.
*Robust modules allow visability across all aspects of the business and allow for information to be easily found and conveyed to customers.
*Great scheduling boards and capabilities for Service related fields.

Desvantagens

* Report customization can be tricky, even with the support classes, unless you have a user extremely well versed in Crystal Reports.
*Would like to see more e-based items that would allow easier communication with our customer base for appointments, installs and accounting related items.

Detalhamento da qualificação

Praticidade
Suporte ao cliente

Preço do ServMan

A partir de
N/A
Opções de preços
Avaliação gratuita
Assinatura
Relação qualidade/preço

Contact ServMan for price information or a quote

Recursos do ServMan

  • API
  • Criação de relatórios personalizável
  • Gestão de estoques

  • Acompanhamento de atividades
  • Armazenamento de documentos
  • Auditoria
  • Campos personalizados
  • Dados em tempo real
  • Gerenciamento de faturas
  • Gestão de conformidade
  • Gestão do fluxo de trabalho
  • Importação/exportação de dados
  • Integração de terceiros
  • Monitoramento
  • Notificações automáticas
  • Painel de atividades
  • Rastreamento de estoque
  • Registro de auditoria
  • Relatórios e estatística
  • Relatórios em tempo real

Mais informações sobre ServMan

Principais recursos do ServMan

  • Automated client communication capabilities
  • Call tracking
  • Capture client signatures
  • Comprehensive KPI reporting
  • Create new orders and quotes in the field
  • Extensive job costing and time logging capabilities
  • Fully integrated accounting system
  • GPS integration
  • Integrated credit card and e-check processing
  • Manage equipment and maintenance task lists
  • Payroll module
  • Post-appointment surveys
  • Powerful mapping and route optimization tools
  • Preventive maintenance reminders
  • Purchasing and inventory management
  • Scan barcodes for inventory or flat rate task selection
  • Synchronize information to the office
  • Time clock
  • View order & service histories
  • Work order and quote management

Vantagens

• ServMan offers a proprietary integrated development environment (IDE) which clients can use to incorporate new business rules or unique workflow requirements.
• The solution supports high-end customization of user screens, reports and process, through which administrators can control or modify core screens and behaviors as per specific business requirements.
• ServMan Mobile is an extension of ServMan solution through which clients can receive work orders, view histories, scan barcodes for inventory and capture client signatures and more.
• The integrated APPAA module helps to schedule and manage all kinds of appointments and communication with business clients and also allows to schedule maintenance reminders and track their progress.
• The software can also integrate with third-party software such as ADP, Avalara and Fleetmatics.

Perguntas frequentes sobre o ServMan

Abaixo estão algumas perguntas frequentes sobre o ServMan.

P: Que tipo de planos o ServMan oferece?

O ServMan oferece os seguintes planos de pagamento:

Modelo de preços: Assinatura

Avaliação gratuita: Não disponível

Contact ServMan for price information or a quote

P: Quais são os principais recursos do ServMan?

O ServMan oferece os seguintes recursos:

  • Automated client communication capabilities
  • Call tracking
  • Capture client signatures
  • Comprehensive KPI reporting
  • Create new orders and quotes in the field
  • Extensive job costing and time logging capabilities
  • Fully integrated accounting system
  • GPS integration
  • Integrated credit card and e-check processing
  • Manage equipment and maintenance task lists
  • Payroll module
  • Post-appointment surveys
  • Powerful mapping and route optimization tools
  • Preventive maintenance reminders
  • Purchasing and inventory management
  • Scan barcodes for inventory or flat rate task selection
  • Synchronize information to the office
  • Time clock
  • View order & service histories
  • Work order and quote management

P: Quem costuma usar o ServMan?

Os clientes habituais do ServMan são:

Grandes empresas, Empresas de médio porte

P: Em que idioma o ServMan está?

O ServMan está nos seguintes idiomas:

Inglês

P: Que tipo de planos o ServMan oferece?

O ServMan tem os seguintes planos de preços:

Assinatura

P: O ServMan é compatível com disponíveis móveis?

O ServMan é compatível com os seguintes dispositivos:

Android

P: O ServMan se integra com quais outros aplicativos?

O ServMan se integra com os seguintes aplicativos:

ADP Streamline, Avalara, Verizon Connect Work

P: Que nível de suporte o ServMan oferece?

O ServMan oferece as seguintes opções de suporte:

Fórum, Suporte online, Tutoriais em vídeo