--- description: Avaliações detalhadas do Freshdesk com base nos recursos, preços, facilidade de utilização e classificações. Veja rapidamente as vantagens e desvantagens as no GetApp Portugal. Compare o Freshdesk com produtos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Freshdesk - Avaliações, preços e classificações | GetApp Portugal 2026 --- Breadcrumb: [Home](/) > [Sistemas de Gestão de Reclamações](/directory/841/complaint-management/software) > [Freshdesk](/software/10317/freshdesk) # Freshdesk Canonical: https://www.getapp.pt/software/10317/freshdesk Page: 1 / 140\ Seguinte: [Next page](https://www.getapp.pt/software/10317/freshdesk?page=2) > O Freshdesk é um sistema de atendimento ao cliente omnichannel baseado na nuvem para empresas de todos os tamanhos, com soluções que aumentam a produtividade do agente e melhoram a satisfação do cliente. > > Verdict: Rated **4.5/5** by 3460 users. Top-rated for **Probabilidade de recomendação**. ----- ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.5/5** | 3460 Avaliações | | Praticidade | 4.5/5 | Based on overall reviews | | Suporte ao cliente | 4.5/5 | Based on overall reviews | | Relação qualidade/preço | 4.4/5 | Based on overall reviews | | Recursos | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Freshworks - **Location**: San Mateo, EUA - **Founded**: 2011 ## Commercial Context - **Preço inicial**: 19,00 US$ - **Modelo de preços**: (Free version available) (Teste Grátis) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, búlgaro, catalão, checo, chinês, chinês tradicional, coreano, dinamarquês, eslovaco, esloveno, espanhol, estónio, finlandês, francês, grego, hebraico, hindi, húngaro, indonésio, inglês, italiano, japonês, letão, lituano, malaio, neerlandês, norueguês, polaco, português, português do Brasil, romeno, russo, sueco, sérvio, sérvio, tailandês, turco, ucraniano, vietnamita, árabe - **Available Countries**: Albânia, Alemanha, Argentina, Argélia, Aruba, Arábia Saudita, Austrália, Azerbaijão, Baamas, Bangladeche, Barbados, Barém, Benim, Bielorrússia, Brasil, Brunei, Bulgária, Burquina Faso, Bélgica, Bósnia e Herzegovina and 100 more ## Recursos - AI Copilot - API - Acesso para Celular - Acompanhamento de atividades - Alertas/notificações - Alerts/Escalation - Análise de dados - Análise de dados preditiva - Análise de sentimentos - Aplicativo móvel - Arquivo morto e retenção - Arrastar e soltar - Auditoria de problemas - Ações ativadas por eventos - Banco de dados do cliente - Bate-papo ao vivo - Bate-papo com o consumidor em tempo real - Bate-papo em tempo real - Bate-papo/Mensagens instantâneas - CRM ## Integrations (78 total) - Adobe Commerce - Aircall - Ameyo - BigCommerce - Box - CS-Cart Store Builder - Campaign Monitor by Marigold - Capsule - ChargeDesk - Coevera - Constant Contact - CustomerGauge - Dropbox Business - Easy Insight - Five9 ... and 63 more integrations ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Sistemas de Gestão de Reclamações](https://www.getapp.pt/directory/841/complaint-management/software) ## Categorias relacionadas - [Sistemas de Atendimento ao Cliente](https://www.getapp.pt/directory/231/customer-service/software) - [Sistemas de Gestão de Conhecimento](https://www.getapp.pt/directory/257/knowledge-management/software) - [Sistemas de Call Center](https://www.getapp.pt/directory/275/call-center/software) - [Sistemas de Help Desk](https://www.getapp.pt/directory/287/help-desk-ticketing/software) - [Sistemas de Monitoramento de Problemas](https://www.getapp.pt/directory/580/issue-tracking/software) ## Alternativas 1. [Salesforce Sales Cloud](https://www.getapp.pt/software/90378/salesforce) — 4.4/5 (18790 reviews) 2. [Zendesk Suite](https://www.getapp.pt/software/9448/zendesk) — 4.4/5 (4083 reviews) 3. [LiveAgent](https://www.getapp.pt/software/91301/liveagent) — 4.7/5 (1786 reviews) 4. [LiveChat](https://www.getapp.pt/software/8385/livechat) — 4.6/5 (1727 reviews) 5. [Zoho Desk](https://www.getapp.pt/software/10036/zoho-desk) — 4.5/5 (2213 reviews) ## Avaliações ### "Good tool, expecting it to kick on soon." — 4.0/5 > **Harry** | *29 de dezembro de 2025* | Contabilidade | Recommendation rating: 7.0/10 > > **Vantagens**: Really good support desk, have been really impressed with all of the basic support functionality over the last 6 years. Took a while to adopt AI but seems to be catching up now. > > **Desvantagens**: Took a long time to adopt AI; the initial AI was poor, and the responses were weak. Would like to see more use of the historical responses fed into AI responses. > > Overall happy, my team use this and it's simple to get started and understand, would like more advanced AI. ----- ### "Freshdesk review" — 5.0/5 > **Sim** | *20 de maio de 2026* | Saúde, bem-estar e condicionamento físico | Recommendation rating: 8.0/10 > > **Vantagens**: It provides value for the money, it is easy to use by user and agents and set up takes no time and UI is good too > > **Desvantagens**: So many bugs in the environment, suddenly stops working without any warnings and need permanent resolution > > Overall provides value for the money, good for small business and gets work done, provide knowledge base and tracking data ----- ### "Basic functionality but lacks modern features and integration flexibility" — 3.0/5 > **Pedro** | *14 de novembro de 2025* | Publicidade e marketing | Recommendation rating: 5.0/10 > > **Vantagens**: The interface is relatively straightforward to navigate, and the ticket management system covers basic helpdesk functionalities. The email ticketing works reliably for standard support requests. > > **Desvantagens**: Freshdesk has failed to modernize with the times and lacks meaningful AI capabilities that competitors now offer. The integrations are clunky and limited, making it difficult to connect with other tools in our stack. The platform feels dated compared to newer alternatives. > > Freshdesk serves its purpose as a basic helpdesk solution but feels increasingly outdated in today's market. While it handles standard ticketing needs adequately, the absence of modern AI features and the limited, clunky integration options make it challenging to build an efficient workflow. For teams looking for innovation and seamless connectivity with other tools, Freshdesk may fall short of expectations. ----- ### "Fantastic ticketing system" — 5.0/5 > **Riccardo** | *16 de março de 2026* | Automotivo | Recommendation rating: 9.0/10 > > **Vantagens**: Freshdesk offers an excellent balance of affordability and functionality, making it a strong choice for teams looking to optimize their support operations without overspending. Its wide range of integrations allows it to fit seamlessly into existing workflows, while the high level of customization ensures that the platform can adapt to different business needs. Additionally, Freshdesk provides robust and well-documented APIs, which make it easy for developers to extend capabilities and build tailored solutions. > > **Desvantagens**: While Freshdesk is a solid platform overall, its reporting features still feel somewhat limited, especially for teams that rely heavily on advanced analytics. Another drawback is the inability to set pauses within working hours, which can be inconvenient for support teams that operate with more complex schedules. ----- ### "Easy to Use and Efficient Support Ticketing Tool" — 5.0/5 > **Shekhar Suman** | *21 de maio de 2026* | Serviços e tecnologia da informação | Recommendation rating: 9.0/10 > > **Vantagens**: Freshdesk is very user-friendly and easy to manage. Ticket tracking, automation, and team collaboration features help a lot in handling customer queries smoothly and efficiently. > > **Desvantagens**: Sometimes the platform feels a bit slow when handling multiple tickets at once. Also, a few advanced features are only available in higher plans, which can be limiting for some teams. > > Overall, my experience with Freshdesk has been good. It is easy to use, helps in managing customer support efficiently, and makes ticket handling and team collaboration much smoother. ----- Page: 1 / 140\ Seguinte: [Next page](https://www.getapp.pt/software/10317/freshdesk?page=2) ## Links - [View on GetApp](https://www.getapp.pt/software/10317/freshdesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data