Freshdesk
Solução de software de suporte ao cliente e helpdesk on-line
4,5 /5 (2223 avaliações) Escreva uma avaliação!Resumo do Freshdesk
O que é o Freshdesk?
O Freshdesk é um software de suporte ao cliente baseado em SaaS (software como serviço) criado para oferecer às empresas de todos os tamanhos as ferramentas necessárias para impressionar os clientes, como capacidade multicanal robusta, mecânica de jogo integrada para aumentar a produtividade do agente, automações inteligentes, portais de autoatendimento, fóruns de comunidade e muito mais.
Uma solução completa de suporte ao cliente em nuvem e com ênfase na usabilidade, o Freshdesk oferece tudo de que uma empresa precisa para dar suporte excepcional. Ao contrário de produtos concorrentes, com níveis de preços exorbitantes e sequências ocultas, o Freshdesk tem um preço acessível e é gratuito para os três primeiros agentes.
O Freshdesk oferece quatro planos de preços: o Sprout é ideal para pequenas empresas e é gratuito para um número ilimitado de agentes. As empresas que desejam se tornar proativas no suporte ao cliente podem aproveitar o plano Blossom por US$ 19/agente. Por US$ 35/agente, o plano Garden é direcionado a empresas que estão crescendo e se diversificando em vários produtos. O plano Estate (US$ 49/agente) é destinado a empresas maiores que se preocupam em oferecer uma experiência de suporte personalizado aos clientes. O plano Forest, um plano mais abrangente, foi adicionado recentemente (US$ 89/agente).
Resumo do Freshdesk
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Freshdesk - Avaliações
Freshdesk - Avaliações
Freshdesk
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Very solid help desk software
I started as a free user and found it extremely versatile. My first hiccup was that, as a free user, when the advanced features that were included expired, they disabled my account. Instead of scaling it back it just went offline without warning. Once that was fixed we found an excellent way to continue with the free account until they implemented a "spam" update that invalidated all tickets sent to any email address except our main address. Again, this was done without warning and we were offline for 3 days. We have subscribed but it was done more out of necessity rather than being able to upgrade for full features.
Always there for me when I need them...
The interface makes sense to use, and when I needed guidance, the Customer Support Team was SUPER QUICK to help me get to where I needed/wanted to be.
Love FreshDesk!!!
We lover FreshDesk and expanding to the other FreshService addons.
You're on your own
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Freshdesk
Vantagens
Aplicativo muito leve e útil para o controle e monitoramento de atendimentos de chamados, aplicativo bem completo
Desvantagens
Versão em português seria bem legal, sem contas o fato que de vez em quando as notificações não funcionam.
Very solid help desk software
I started as a free user and found it extremely versatile. My first hiccup was that, as a free user, when the advanced features that were included expired, they disabled my account. Instead of scaling it back it just went offline without warning. Once that was fixed we found an excellent way to continue with the free account until they implemented a "spam" update that invalidated all tickets sent to any email address except our main address. Again, this was done without warning and we were offline for 3 days. We have subscribed but it was done more out of necessity rather than being able to upgrade for full features.
Vantagens
I like the fact that it has a dedicated APP for mobile use, that I can use Email to respond to tickets, great search functionality as well
Desvantagens
Interface could use an update to be more compact and show more information in a single screen. right now a ticket takes up pretty much every part of the display. Also, IOS app is slow on startup and refreshing
Always there for me when I need them...
The interface makes sense to use, and when I needed guidance, the Customer Support Team was SUPER QUICK to help me get to where I needed/wanted to be.
Vantagens
I did not come from a technical background, but setting up and deploying this software for all team members was a breeze!
Desvantagens
It might actually have TOO many options, but that isn't really a bad thing.
Love FreshDesk!!!
We lover FreshDesk and expanding to the other FreshService addons.
Vantagens
We use FreshDesk Daily for customer support and issue tracking. We are able to track our customers and teams progress. Plus it started our free and there was a chance to learn and implement it into our daily routine and now we are paying for more features.
Desvantagens
There are a few oddities about how tickets are made and some back scripting that needed to be done to notify team members. Overall the service works.
You're on your own
Vantagens
The platform is relatively user friendly and has a sufficient number of features to work well.
Desvantagens
Service is highly unreliable, and if something significant happens - don't expect Freshdesk to be available to help you. It can take 2-4 days to get a hold of someone EVEN IF YOU ARE FUNCTIONALLY SHUT DOWN.
Here was our experience: We had been using Freshdesk for 3-4 years and were relative experts on our plan. We arranged to make a change to our Freshdesk plan to switch to a multi-product platform. We upgraded to a plan costing 7x our current cost per user and requested to speak with a Success Manager to plan to the changes. It took persistence and some time to get on the phone with someone. The person we got has had relatively low product knowledge, but escalated to a very competent product engineer fairly promptly. We confirmed our plan and attempted to implement independently after business hours. We were forced to initiate a backout plan when errors and unpredictable behaviour blocked our completion. Our backout plan partially failed and customers were impacted for 3 days before we were able to get anyone to help us. We heard a myriad of responses via email as to why a phone call was not possible from, "I am not working today" to "I will give you a call next week at your convenience" and "I will have XX get a hold of you to help" - but no call, no chat, no email Q&A -- radio silence. We got the message loud and clear 'you are not that important'.
Be warned - if something go wrong, the documentation is very modest and don't necessarily expect help.
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Recursos do Freshdesk
Recursos do Freshdesk
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Categorias
Categorias
Perguntas frequentes sobre o Freshdesk
Perguntas frequentes sobre o Freshdesk
Abaixo estão algumas perguntas frequentes sobre o Freshdesk.
P: Que tipo de planos o Freshdesk oferece?
O Freshdesk oferece os seguintes planos de pagamento:
A partir de: US$ 19,00/mês
Modelo de preços: Gratuito, Assinatura
Teste Grátis: Disponível
P: Quais são os principais recursos do Freshdesk?
Não temos informações sobre os recursos do Freshdesk.
P: Quem costuma usar o Freshdesk?
Os clientes habituais do Freshdesk são:
Pequenas empresas, Grandes empresas, Administrações públicas, Sem fins lucrativos, Autônomos, Empresas de médio porte
P: Em que idioma o Freshdesk está?
O Freshdesk está nos seguintes idiomas:
Alemão, Checo, Chinês (simplificado), Chinês (tradicional), Coreano, Danês, Espanhol, Filandês, Francês, Hebreu, Holandês, Húngaro, Indonésio, Inglês, Italiano, Japonês, Norueguês, Polonês, Português, Russo, Sueco, Tailandês, Turco, Ucraniano, Árabe
P: Que tipo de planos o Freshdesk oferece?
O Freshdesk tem os seguintes planos de preços:
Gratuito, Assinatura
P: O Freshdesk é compatível com disponíveis móveis?
O Freshdesk é compatível com os seguintes dispositivos:
Android, iPhone, iPad
P: O Freshdesk se integra com quais outros aplicativos?
O Freshdesk se integra com os seguintes aplicativos:
Bitium, Constant Contact, HelpOnClick, Instapage, Nimble, Olark, Pipeliner CRM, SeamlessGov, WorkflowMax, Zapier
P: Que nível de suporte o Freshdesk oferece?
O Freshdesk oferece as seguintes opções de suporte:
FAQs, Fórum, Base de conhecimento, Suporte online, Suporte por telefone, Tutoriais em vídeo
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