--- description: Avaliações detalhadas do Freshdesk com base nos recursos, preços, facilidade de utilização e classificações. Veja rapidamente as vantagens e desvantagens as no GetApp Portugal. Compare o Freshdesk com produtos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Freshdesk - Avaliações, preços e classificações | GetApp Portugal 2026 --- Breadcrumb: [Home](/) > [Sistemas de Gestão de Reclamações](/directory/841/complaint-management/software) > [Freshdesk](/software/10317/freshdesk) # Freshdesk Canonical: https://www.getapp.pt/software/10317/freshdesk Page: 1 / 140\ Seguinte: [Next page](https://www.getapp.pt/software/10317/freshdesk?page=2) > O Freshdesk é um sistema de atendimento ao cliente omnichannel baseado na nuvem para empresas de todos os tamanhos, com soluções que aumentam a produtividade do agente e melhoram a satisfação do cliente. > > Verdict: Rated **4.5/5** by 3470 users. Top-rated for **Probabilidade de recomendação**. ----- ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.5/5** | 3470 Avaliações | | Praticidade | 4.5/5 | Based on overall reviews | | Suporte ao cliente | 4.5/5 | Based on overall reviews | | Relação qualidade/preço | 4.4/5 | Based on overall reviews | | Recursos | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Freshworks - **Location**: San Mateo, EUA - **Founded**: 2011 ## Commercial Context - **Preço inicial**: 19,00 US$ - **Modelo de preços**: (Free version available) (Teste Grátis) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, búlgaro, catalão, checo, chinês, chinês tradicional, coreano, dinamarquês, eslovaco, esloveno, espanhol, estónio, finlandês, francês, grego, hebraico, hindi, húngaro, indonésio, inglês, italiano, japonês, letão, lituano, malaio, neerlandês, norueguês, polaco, português, português do Brasil, romeno, russo, sueco, sérvio, sérvio, tailandês, turco, ucraniano, vietnamita, árabe - **Available Countries**: Albânia, Alemanha, Argentina, Argélia, Aruba, Arábia Saudita, Austrália, Azerbaijão, Baamas, Bangladeche, Barbados, Barém, Benim, Bielorrússia, Brasil, Brunei, Bulgária, Burquina Faso, Bélgica, Bósnia e Herzegovina and 100 more ## Recursos - AI Copilot - API - Acesso para Celular - Acompanhamento de atividades - Alertas/notificações - Alerts/Escalation - Análise de dados - Análise de dados preditiva - Análise de sentimentos - Aplicativo móvel - Arquivo morto e retenção - Arrastar e soltar - Auditoria de problemas - Ações ativadas por eventos - Banco de dados de contatos - Banco de dados do cliente - Bate-papo ao vivo - Bate-papo com o consumidor em tempo real - Bate-papo em tempo real - Bate-papo/Mensagens instantâneas ## Integrations (78 total) - Adobe Commerce - Aircall - Ameyo - BigCommerce - Box - CS-Cart Store Builder - Campaign Monitor by Marigold - Capsule - ChargeDesk - Coevera - Constant Contact - CustomerGauge - Dropbox - Easy Insight - Five9 ... and 63 more integrations ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Sistemas de Gestão de Reclamações](https://www.getapp.pt/directory/841/complaint-management/software) ## Categorias relacionadas - [Sistemas de Atendimento ao Cliente](https://www.getapp.pt/directory/231/customer-service/software) - [Sistemas de Gestão de Conhecimento](https://www.getapp.pt/directory/257/knowledge-management/software) - [Sistemas de Call Center](https://www.getapp.pt/directory/275/call-center/software) - [Sistemas de Help Desk](https://www.getapp.pt/directory/287/help-desk-ticketing/software) - [Sistemas de Monitoramento de Problemas](https://www.getapp.pt/directory/580/issue-tracking/software) ## Alternativas 1. [Salesforce Sales Cloud](https://www.getapp.pt/software/90378/salesforce) — 4.4/5 (18803 reviews) 2. [Zendesk Suite](https://www.getapp.pt/software/9448/zendesk) — 4.4/5 (4090 reviews) 3. [LiveAgent](https://www.getapp.pt/software/91301/liveagent) — 4.7/5 (1787 reviews) 4. [LiveChat](https://www.getapp.pt/software/8385/livechat) — 4.6/5 (1727 reviews) 5. [Zoho Desk](https://www.getapp.pt/software/10036/zoho-desk) — 4.5/5 (2214 reviews) ## Avaliações ### "Freshdesk is easy to use for help desk needs" — 5.0/5 > **Glen** | *24 de julho de 2025* | Instituições religiosas | Recommendation rating: 8.0/10 > > **Vantagens**: Setting up a freshdesk is incredibly easy. We just create a mailbox for our Org and have our Staff email it with their ticket needs, and Freshdesk turns those emails into tickets we can track. > > **Desvantagens**: If you want more than two Agent accounts to respond to tickets with, or you want to have more than one helpdesk for more departments, you have to buy a paid subscription. Everyone's got to make money so I understand, but it is a pain point for us. > > I've been a user for about 5 years and love it. The system is very easy to understand, comment in, email the requestors via. We currently use the Free tier. ----- ### "The automation handled routine work so our agents could focus on customers" — 4.0/5 > **Sakshi** | *29 de junho de 2026* | Software | Recommendation rating: 10.0/10 > > **Vantagens**: Freshdesk significantly reduced manual effort by automatically assigning tickets, prioritizing requests, and triggering follow-up actions. Tasks that previously required constant monitoring started happening in the background, allowing our agents to spend more time solving customer problems instead of managing queues. > > **Desvantagens**: The automation is effective for standard workflows, but configuring highly customized business processes takes time. We occasionally found ourselves limited when trying to build more complex automation scenarios without additional workarounds. ----- ### "Clean User Interface" — 3.0/5 > **Kelly** | *18 de maio de 2026* | Serviços e tecnologia da informação | Recommendation rating: 5.0/10 > > **Vantagens**: The clean user interface is visually pleasing and helps to easy to identify fields and features for use. Ticket visibility and management is also great. > > **Desvantagens**: The lack of support on a Monday when an issue arises in NZ. Find that the support team do not respond until Tuesday in NZ. > > Overall experience with the application is pretty good. Clean user interface making it easier to work with. ----- ### "An essential and easy to manage cloud-based customer service omnichannel experience" — 5.0/5 > **Norm** | *25 de maio de 2026* | Automação industrial | Recommendation rating: 10.0/10 > > **Vantagens**: Freshdesk was easy to set up initially then we were able to increase functionality and grow over time to make it fit our needs even better > > **Desvantagens**: In our Enterprise plan the databases for the various aspects of omnichannel (Email / Ticketing, Phone, Chat) were desperate. I believe in current versions and our future update this will be rectified. > > With premium support on our package fresh desk has been with us every step of the way from our initial configuration and launch to our continuous growth in all directions. They help us provide better data-driven management decisions. All at a price point that is easy to justify. ----- ### "Reliable Automation That Reduced Manual Support Work" — 5.0/5 > **Shruti** | *22 de junho de 2026* | Fabricação elétrica/eletrônica | Recommendation rating: 9.0/10 > > **Vantagens**: Freshdesk’s automation features have significantly improved the way our support team works. Automatic ticket assignment, workflow rules, and SLA management reduce repetitive manual tasks while ensuring customer requests reach the right agents quickly. This has helped improve response times, maintain consistency, and allow the team to focus on resolving more complex issues. > > **Desvantagens**: Automation covers most day-to-day requirements, but configuring advanced workflow rules requires additional effort. A more visual workflow builder and easier access to automation settings would simplify setup for teams with more complex support processes. ----- Page: 1 / 140\ Seguinte: [Next page](https://www.getapp.pt/software/10317/freshdesk?page=2) ## Links - [View on GetApp](https://www.getapp.pt/software/10317/freshdesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data