Lavu

Lavu

Cloud-based iPad POS system for the restaurant industry

3.5/5 (73 avaliações)

Resumo do Lavu

Lavu is an iPad POS (point of sale) system designed for small to large businesses within the restaurant industry. Lavu is adaptable to any sort of environment whether it’s full-service, quick-service or a franchise. The software is a combination of cloud-based management and mobile/wireless technologies with a modern and intuitive touchscreen interface.

Users can choose between bar, restaurant, and quick-service interfaces which can be customized to fit each business’ particular needs, whether it’s a restaurant, coffee shop or even food truck.

The front of house features offer a fully customizable menu where items can include photos and an ingredients list. Servers can switch between tableside service, counter service, or bar tab layouts for their order screen. Delivery services are also available with the delivery and routing extension which enables staff to assign drivers to orders, and provides them with a map and directions to each delivery location.

The back of house control includes scheduling, managing employee shifts and payroll reports, as well as inventory management tools including low-count warnings and an '86 countdown'. In addition to the POS, Lavu also offers users a variety of sales, inventory and expense reports that can be accessed from anywhere with an internet connection.

Lavu also has marketing and promotions features that include a built-in happy hour function, where users can set prices based on date and time, and offer customers loyalty rewards through integration with LoyalTree.

Preços

A partir de
US$ 69,00/mês
Opções de preços
Avaliação gratuita
Assinatura
Relação qualidade/preço

Dispositivos

Porte da empresa

P
M
G

Mercados

Ásia, Austrália, Brasil, Canadá, China e outros 5, Europa, Alemanha, Índia, América Latina, México

Idiomas

Chinês (simplificado), Inglês, Francês, Alemão, Italiano e outros 3, Português, Russo, Espanhol

Lavu - Avaliações

Classificação geral
3.5/5
64% avaliações positivas
30
Excelente
17
Muito bom
4
Média
3
Ruim
19
Péssimo
Dennis C.
Traduzir com Google

Saves us time and money, works great for us!

Avaliado em 28/09/2015
Fonte da avaliação: Capterra

I started using Lavu Point of Sale about 2 years ago. Before switching to the system we were using paper tickets, I didn't realize how inefficient this really was until I made the switch to an electronic system. Not only are we now spending less time managing each order, accuracy has gone up, and my shrinkage has gone down. The kitchen is only allowed to make items that are rung into the system and print out which has help cut down on theft or giving items away. The biggest time savings is getting the customers checked out. Previously during our lunch rush we would have a line of people waiting to pay and leave, now we are able to handle them as they come up to the counter since everything is already totaled up in the system.

Another big help has been the ability to use iPods to take orders at the table. We usually have a rush after church on Sundays, sometimes a line at the door. Before my servers had to go to the table, take the order, then take the ticket back to the kitchen. Now my servers go to the table, take the order, hit send and it prints in the kitchen. Then they can go straight to the next table. Anything we can do to speed up the time it takes to turn a table is a plus.

The amount of features that have been added in the last couple years has been amazing, it's nice to see that they are actively working on the software. The biggest thing for us has been the addition of 'always offline mode'. You just use the system and the orders go to the cloud in the background. When we first got setup we had some issues with the internet which interfered with using the system. They offered us a local server option but I did not want to install more hardware. While my internet situation was much improved by switching from DSL to cable I always worried that my connection going out could be a possibility. With the new version (3.0.3) the system keeps working even if my internet connection were to go out.

The Lavu POS software has worked great for us and I highly recommend it.

Detalhamento da qualificação

Praticidade
Suporte ao cliente

Sean D.
Traduzir com Google

As good as any "Industry Standard"

Usado Diariamente durante 6 a 12 meses
Avaliado em 22/02/2019
Fonte da avaliação: Capterra

We used this in a tequila bar that I was a bar manager at. We were very high volume so we needed a good POS system that never crashed, and operated quickly to minimize waiting on the system to perform functions. I think in that regard this is a great system and I would recommend it to anyone.

Vantagens

Better price point
Very intuitive and easy to pick up user-interface
Speedy screen operations, no waiting for screens to load
If you have experience with other POS systems this one will be very easy to get started with
Great team behind it
Easy to add new items to menu (you dont have to be an expert to fulfil managerial roles on the system)

Desvantagens

There is not much that I can say against LAVU. As far as Point of Sale Systems it is just as good as any of the big dog's systems but with an affordable price point. I never had an issue with the system in my year of using it.

Resposta do Lavu

Hi Sean,
Thank you for your review. We're so glad to hear Lavu is working well for you and your team! Don't hesitate to call us at 855-767-5288 if you have any questions.
The Lavu Team

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

9.0/10
Jennifer T.
Traduzir com Google

Shutting Down During Peak Times

Usado Diariamente durante Mais de um ano
Avaliado em 01/06/2019
Fonte da avaliação: Capterra

Vantagens

I like the simple interface, it is easy to use and simple to implement

Desvantagens

99% of the time the software works well however we have had consistent problems with the system going offline in the middle of very busy nights. We will have a restaurant full of people 30+ tables with open orders and the system completely stops working (it always happens at peak times when we should be making the most money when we are the busiest, they have not invested enough to function at the scale they are selling for). Servers cannot send orders to the kitchen, we cannot run cards, servers loose track of what the final cost of the bill is for the customers and what their order is. The 1% of the time when Lavu goes offline has irreversible damage to our business. It creates chaos among staff members, it disrupts our reputation as a legit business and damages our relationship with our customers, and it causes us to loose money on tickets that do not get rang in right or when we have to jot down credit card numbers instead of running them to learn the card is no good once Lavu is back online. This has happened to us at least 8-9 times in the 1 year we have had LAVU. Not only is it unacceptable for this to ever happen but we do not get any compensation for our trouble or loss of income and the Lavu team will not return our calls or explain what is happening or reassure us that it wont happen again. There is no backup plan or support on help coming. Unfortunately I feel we are going to have to look for something else.

Resposta do Lavu

Thank you for your review, Jennifer. We hear what you're saying and we are working diligently to bring offline mode to our customers by late July. We know that the downtime is unacceptable and we appreciate your patience with us. The Lavu Team.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

1.0/10
Joe C.
Traduzir com Google

Great system, could use a few more basic features that many other systems use.

Usado Diariamente durante Mais de dois anos
Avaliado em 01/03/2018
Fonte da avaliação: Capterra

Vantagens

Love the ease of use. The customer service has been really good as of late. Would for the most part recommend to any business.

Desvantagens

Need some better basic features:
-Option for end of day report to reconcile as if the credit card tips were given out as cash to the servers, as this is the process for most restaurants.

-Better tip reporting capability for employees. It would be great for it to ask for total tips to be asked when employee is clocking out. There are many reasons for this including tip out, tip pool etc.

Resposta do Lavu

Hi Joe. Thank you so much for the feedback. We're glad to hear Lavu is meeting your needs and will strive to keep improving to make your experience even better.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

10.0/10
Enung N.
Traduzir com Google

fraud by billing request or shutdown lavu

Usado Diariamente durante 6 a 12 meses
Avaliado em 04/09/2017
Fonte da avaliação: Capterra

Vantagens

about the sistem we are of course happy after one year of lavu at our restaurant, our job is helping from lavu, accouting administration kitchen and all is going in perfect harmonies

Desvantagens

fraud by billing request or shut down lavu. Yes that happen two times , last time few days ago I get a message on a strange open windows of lavu account, was about to pay or shutdown the system but we always pay, so I was worry what happen if shotdown lavu at my place then they ask the min payment, so I used my credit card for pay it but at end they took more for Hosting PAID without any consense from me. we used to pay an agent of lavu so he doesn't answer fast half and that can happen. Now he said like last time they will refund to me but of course after some month... so disappointed about it. Hope to try back faster my money because the agent he asks me to pay him to because isn't his fault. hope someone tries to explain and solve my problem.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Preço do Lavu

A partir de
US$ 69,00/mês
Opções de preços
Avaliação gratuita
Assinatura
Relação qualidade/preço

Single Location:
$69 per month
300+ Restaurant Features
Free Updates & 24/7 Customer Care
Employee Management Functionality

Multi-location / Enterprise:
(Contact vendor for pricing)
Franchises and Chains
Customized Regional Reporting
Global Menu Push
Enterprise-Level Support

Recursos do Lavu

  • Criação de relatórios personalizável
  • Imagem de marca personalizável
  • Integração de redes sociais
  • Integração do celular
  • Pagamentos eletrônicos

  • API
  • Acompanhamento de atividades
  • Banco de dados de contatos
  • Banco de dados do cliente
  • Campos personalizados
  • Gestão de calendários
  • Importação/exportação de dados
  • Integração de CRM
  • Integração de e-mail
  • Integração de terceiros
  • Lembretes automáticos
  • Modelos personalizáveis
  • Notificações automáticas
  • Painel de atividades
  • Relatórios e estatística

Mais informações sobre Lavu

Principais recursos do Lavu

  • Accept payments
  • Built-in happy hour function - set prices based on time
  • Cloud-based storage system
  • Create and edit menu groups, categories and items
  • Custom receipts, product images and logos
  • Customizable configuration
  • Customizable in-depth reports
  • Delivery orders, assign drivers
  • Discounts list
  • Easy-split checks
  • Free updates
  • Gift cards and gift card payments
  • In-depth reports
  • Liquor inventory tracking
  • Live orders
  • Live reporting via Lavu Pilot iPhone app
  • LoyalTree and Facebook integration
  • Manage employee shifts and time cards
  • Merge orders
  • Monitor inventory
  • Multi-printer order routing
  • Order display
  • Payroll, revenue, pricing and scheduling
  • Place orders
  • Real-time inventory, sales, timesheets, and transactions
  • Recipe display
  • Remote management
  • Save favorite reports
  • Seat and course numbering
  • Set alerts
  • Set job roles
  • Set over-time and bonuses
  • Set pay rates
  • Shift summaries, tips, open and closed doors
  • Split / seperate checks
  • Time clock
  • Void payments
  • WiFi enabled

Vantagens

Restaurant owners can keep track of their business, view reports, and modify content and settings anywhere on any internet capable device in real-time via the Lavu Pilot iPhone app.

Lavu offers personalization features including customizable menus, specific multi-room table layouts, seat and course numbering, and multi-printer order routing.

Restaurants can market their branding by creating customized logos, uploading original product images and designing custom receipts for their customers.

Managers can track employees with the time clock feature along with shift summaries, including over-time and bonuses, as well as manage tips and payroll.

Lavu offers free software upgrades and integrates with a wide variety of hardware options that connect with the remote backend office.

Perguntas frequentes sobre o Lavu

Abaixo estão algumas perguntas frequentes sobre o Lavu.

P: Que tipo de planos o Lavu oferece?

O Lavu oferece os seguintes planos de pagamento:

A partir de: US$ 69,00/mês

Modelo de preços: Assinatura

Avaliação gratuita: Disponível

Single Location:
$69 per month
300+ Restaurant Features
Free Updates & 24/7 Customer Care
Employee Management Functionality

Multi-location / Enterprise:
(Contact vendor for pricing)
Franchises and Chains
Customized Regional Reporting
Global Menu Push
Enterprise-Level Support

P: Quais são os principais recursos do Lavu?

O Lavu oferece os seguintes recursos:

  • Accept payments
  • Built-in happy hour function - set prices based on time
  • Cloud-based storage system
  • Create and edit menu groups, categories and items
  • Custom receipts, product images and logos
  • Customizable configuration
  • Customizable in-depth reports
  • Delivery orders, assign drivers
  • Discounts list
  • Easy-split checks
  • Free updates
  • Gift cards and gift card payments
  • In-depth reports
  • Liquor inventory tracking
  • Live orders
  • Live reporting via Lavu Pilot iPhone app
  • LoyalTree and Facebook integration
  • Manage employee shifts and time cards
  • Merge orders
  • Monitor inventory
  • Multi-printer order routing
  • Order display
  • Payroll, revenue, pricing and scheduling
  • Place orders
  • Real-time inventory, sales, timesheets, and transactions
  • Recipe display
  • Remote management
  • Save favorite reports
  • Seat and course numbering
  • Set alerts
  • Set job roles
  • Set over-time and bonuses
  • Set pay rates
  • Shift summaries, tips, open and closed doors
  • Split / seperate checks
  • Time clock
  • Void payments
  • WiFi enabled

P: Quem costuma usar o Lavu?

Os clientes habituais do Lavu são:

Grandes empresas, Empresas de médio porte, Pequenas empresas

P: Em que idioma o Lavu está?

O Lavu está nos seguintes idiomas:

Chinês (simplificado), Inglês, Francês, Alemão, Italiano, Português, Russo, Espanhol

P: Que tipo de planos o Lavu oferece?

O Lavu tem os seguintes planos de preços:

Assinatura

P: O Lavu é compatível com disponíveis móveis?

O Lavu é compatível com os seguintes dispositivos:

iPhone, iPad

P: O Lavu se integra com quais outros aplicativos?

O Lavu se integra com os seguintes aplicativos:

Hubworks Hostel Management, MarginEdge, Marketman, Marketman, PayPal, Planday, Push Operations, Square Point of Sale, TapHunter

P: Que nível de suporte o Lavu oferece?

O Lavu oferece as seguintes opções de suporte:

FAQs, Fórum, Base de conhecimento, Suporte online, Suporte por telefone, Tutoriais em vídeo