Vagaro

Software empresarial e de agendamento para salão de beleza, spa e academia de ginástica

4,7 /5 (2268 avaliações) Escreva uma avaliação!

Resumo do Vagaro

O que é o Vagaro?

O Vagaro é uma solução baseada na Internet para os proprietários de salões e academias de ginástica promoverem seus serviços e se conectarem com os clientes através do site e do aplicativo móvel do Vagaro. É uma plataforma B2C em que salões, spas e estúdios podem se registrar e criar um perfil, anunciar sua marca, promover novos eventos e agendar horários/aulas com os clientes.

Com o Vagaro, os empresários podem criar um site personalizado com informações completas sobre o local, a biografia da equipe, os serviços oferecidos e o horário de funcionamento. Os salões podem exibir as faixas horárias de reserva disponíveis para o dia, semana ou mês e permitir que os clientes marquem uma consulta no melhor horário para eles. O Vagaro permite que os usuários enviem notificações de texto e e-mail aos clientes, confirmando o horário e enviando alertas e lembretes para os compromissos agendados.

Os usuários podem criar um banco de dados de clientes importando contatos de um arquivo excel ou .csv ou puxando contatos diretamente de seus dispositivos móveis. Os clientes podem publicar comentários em uma página do salão no Vagaro, para visualização. Proprietários de salões de beleza também podem gerenciar atividades internas, como geração de vendas e relatórios de serviço, supervisão do progresso dos negócios com análise em tempo real, entrada e saída do relógio de ponto, comparecimento da equipe e mapa com serviço de folha de pagamento.

A solução Vagaro oferece um recurso de ponto de serviço (POS na sigla em inglês) integrado para vender vales-presente, produtos ou pacotes para clientes online e via dispositivo móvel. Atualmente, a Vagaro oferece seus serviços na Austrália, Canadá, Reino Unido e EUA.

Resumo do Vagaro

Preços

A partir de
US$ 25,00/mês

Opções de preços

Teste Grátis
Assinatura
Relação qualidade/preço

Recursos do Vagaro

Dispositivos
Porte da empresa
P M G
Mercados
Austrália, Canadá, Reino Unido, Estados Unidos
Idiomas
Inglês

Capturas de tela

Captura de tela do Vagaro:
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Vagaro - Avaliações

Vagaro - Avaliações

Classificação geral
4,7
/
5
Excelente
1823

Muito bom
348

Regular
59

Ruim
13

Péssimo
25

Relação qualidade/preço
4,7
Recursos
4,6
Praticidade
4,7
Suporte ao cliente
4,7
96% dos usuários recomendam este app
Kathi C.

Salon Calendar booking and scheduler

Best Software for Salons out there yet.. Either for full Salons or individuals. I've gotten almost all the girls to use it at my Salon. especially the young ones that are first starting out or new just to making their​ own schedule. I've​ been in this business forever, 42 years. I love anything techy. So I really love​ that it works on my phone that I can schedule anytime, anywhere, And My computer from home and my iPad​ as well.
All in all I just can't​ say enough..


Traduzir com Google
Caitlyn O.

Recommend

Vagaro helps me organize all of my forms, treatment notes, and private yoga notes all in one safe place.


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Cassandra M.

Vagaro has been in business 9 years?!

Even though Vagaro is an improvement in a lot of ways compared to what we had, I wouldn't recommend it to another salt therapy spa. You say you are a salon and spa software. We operate a lot like a massage spa does, but your software does not function well for our needs.

Please make the following changes:
Allow for relationships between members
Allow for a membership to be shared with others, where on person pays for it
Allow employees who use the Vagaro system to also use the same email to be a client somewhere else.
Allow recurring scheduling for classes to be unlimited
Allow the business owner/manager to make the decision of what Vagaro permissions they give to their
employees
Make merging profiles easy
Keep duplicate profiles from happening for no reason


Traduzir com Google
Christy C.

I love the format of the software

I love that I do not need other services like Demand Force or Square for invoices and Gift Card Sales when using Vagaro. I can now customize Vargaro to do the same things in 1 software and in 1 payment per month!


Traduzir com Google
Cristene a J.

Best fit for a diverse business with an unbeatable price.

Overall my experience has been Wonderful. I seem to find more ways to expand, streamilne and save time every time I log in.


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Kathi C.
Setor: Internet
Porte da empresa: 51-200 funcionários
Traduzido para o Português

Salon Calendar booking and scheduler

Usado Diariamente durante Mais de dois anos
Avaliado em 26/04/2019
Fonte da avaliação: GetApp

Best Software for Salons out there yet.. Either for full Salons or individuals. I've gotten almost all the girls to use it at my Salon. especially the young ones that are first starting out or new just to making their​ own schedule. I've​ been in this business forever, 42 years. I love anything techy. So I really love​ that it works on my phone that I can schedule anytime, anywhere, And My computer from home and my iPad​ as well.
All in all I just can't​ say enough..

Vantagens

The ease of use. Checking out a client and knowing that they have a receipt of the breakdown of services and next appointments emailed to them..Yes!!! Also never having to call to confirm! that is a sure fire way of determining your income​ in advance. Also when I know I'm going to be off for any​ time​ different than my regular time, I can send out a mass email and everyone can get on the schedule either before or after I'm​ back. They LOVE this!..

Desvantagens

I really have no complaints. been with them since the very beginning and they have only listened and worked with me on my wishes and ideas. They are constantly​ solving​ my questions and wishes.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

Caitlyn O.
Setor: Saúde, bem-estar e condicionamento físico
Porte da empresa: 2-10 funcionários
Traduzido para o Português

Recommend

Usado Diariamente durante Mais de dois anos
Avaliado em 15/05/2020
Fonte da avaliação: SoftwareAdvice

Vagaro helps me organize all of my forms, treatment notes, and private yoga notes all in one safe place.

Vantagens

I use this software to manage my yoga and massage business. It is a very affordable option that offers the same features as other software for less than half the price. I've turned several friends on to this software and they all agree it is easy to use and easy on the wallet.

Desvantagens

Most of my qualms with this software have been updated and fixed! They are constantly adding to the capabilities.

Traduzido para o Português

Resposta do Vagaro

Hi Caitlyn, thank you so much for your feedback. We greatly appreciate that you took the time to share your experience with our Software. Thanks for being a Vagaro Business!

Detalhamento da qualificação

Relação qualidade/preço
Praticidade

Probabilidade de recomendação: 10.0/10

Cassandra M.
Setor: Saúde, bem-estar e condicionamento físico
Porte da empresa: 2-10 funcionários
Traduzido para o Português

Vagaro has been in business 9 years?!

Usado Diariamente durante 1 a 5 meses
Avaliado em 30/03/2019
Fonte da avaliação: Capterra

Even though Vagaro is an improvement in a lot of ways compared to what we had, I wouldn't recommend it to another salt therapy spa. You say you are a salon and spa software. We operate a lot like a massage spa does, but your software does not function well for our needs.

Please make the following changes:
Allow for relationships between members
Allow for a membership to be shared with others, where on person pays for it
Allow employees who use the Vagaro system to also use the same email to be a client somewhere else.
Allow recurring scheduling for classes to be unlimited
Allow the business owner/manager to make the decision of what Vagaro permissions they give to their
employees
Make merging profiles easy
Keep duplicate profiles from happening for no reason

Vantagens

I own a salt therapy spa. The color coded calendar is really nice. It is easy to book clients into classes and appointments. Checking clients out is not perfect, but ok most of the time).

I will put the rest of my complaints here, since it limits characters in the Cons. Clients cannot use the same email if they have used another Vagaro merchant. Families also can't use the same email on different profiles.

We have a client who has been with us for over a year. She recently went to work for a massage therapist who uses Vagaro. Now, we are locked out of her account and cannot even change to a different email she gave us. The answer from Vagaro was to have her use our work computer to sign into her employee Vagaro account and make changes on our system. When I told tech support that is unprofessional and ridiculous to have my clients making changes to their account on our system, I was told that's not unprofessional at all. Uhm! Yes it is. I asked to speak to a Vagaro manager, was told they don't work on the weekends and that I couldn't leave a message to get a call back. I was told I would be responsible for calling back myself.
I am also not happy that I cannot give permissions to my employees that I need them to have. I need them to be able to upload excel sheets for certain things. That is only a manager permission. What's going to happen when I open other locations? I pay employees to get things off my plate so I can run my business.

Desvantagens

I don't think this system is good for a business with several employees.

I do not like that we can not make family relationships. We sell family memberships and need for one person (usually the parent) to sign everyone out under the one membership. However, the way it is set up, we check the parent out and the have to comp the kids. That makes it look like we do a lot of comping of sessions. It makes me wonder how a fitness facility using Vagaro does their family memberships?

Scheduling a client for a recurring class is also not very friendly. You can only schedule them for 20 classes and no more. I have clients that come 3 times a week faithfully. There is no way for a reminder to add them back in. However, you can book recurring appointments forever. It should be consistent for classes as well.

We have had trouble with client profiles duplicating themselves. We can't figure out why that happens. Then, merging the clients is a problem. Half the time we try to do that, it doesn't let us, because it says they are the same person.....very confusing and difficult to deal with.

I'm not totally happen with the merchant processing. On more than one occasion, we've had clients try to pay for services or retail with a gift card they got. When we try to use it, it won't process. The answer that we got from Vagaro is that about 50% of the time, the merchant bank doesn't allow certain gift cards to be used. As a small business owner, that is very embarrassing.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 2.0/10

Christy C.
Setor: Varejistas
Porte da empresa: 2-10 funcionários
Traduzido para o Português

I love the format of the software

Usado Diariamente durante 1 a 5 meses
Avaliado em 26/03/2020
Fonte da avaliação: SoftwareAdvice

I love that I do not need other services like Demand Force or Square for invoices and Gift Card Sales when using Vagaro. I can now customize Vargaro to do the same things in 1 software and in 1 payment per month!

Vantagens

I love that the software is able to customized to my salon company needs. I love the email and text message marketing. I am still learning the program and all the add on services available. This month my 2 favorite features have been the invoice capability to be able to sell products to our clients while shut down for 30 days and then the ability to email & text clients of the current status of the salon closure.

Desvantagens

Reports are either not as detailed as I need or trying to pull collected information. For example, I wish I could pull a list of new clients who visited our company last month. I also wish I could mas tag a group of clients like tag all customers who bought "Color and haircut" or a specific product. Ability to mass tag would give my more marketing power as I listed in what I love most about the software.

Traduzido para o Português

Resposta do Vagaro

Hi Christy, thank you for sharing your feedback. Feedback like this helps us make our software even better, so thank you for taking the time to let us know what you love!

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 8.0/10

Cristene a J.
Setor: Saúde, bem-estar e condicionamento físico
Porte da empresa: 2-10 funcionários
Traduzido para o Português

Best fit for a diverse business with an unbeatable price.

Usado Diariamente durante Mais de dois anos
Avaliado em 21/05/2020
Fonte da avaliação: SoftwareAdvice

Overall my experience has been Wonderful. I seem to find more ways to expand, streamilne and save time every time I log in.

Vantagens

Vagaro has such wonderful functionality, its very user friendly, and the updates and offerings that were implemented to serve users during the pandemic have been absolutely outstanding.
The multi use calendar has been a very valuable asset to myself and staff and the combined inventory tracking, checkout features, and marketing tools have streamlined my business. Using Vagaro has saved me time, frustration and has increased our professional presence in our community. One of the the best features is the unbeatable price. I haven't found any platform that has satisfied our needs as diverse Holistic Wellness Center with room to grow.

Desvantagens

I wish I could print my address list to a label so I can send old fashioned b-day cards.
When I create my marketing blasts the finger scroll jumps very quickly leaving the user to have to manually us the scroll to the right.
Very minimal issues to even speak about.

Traduzido para o Português

Resposta do Vagaro

Hi Cristene, we just wanted to thank you for your kind feedback. We are so glad that you love the software, and thankful to have you as one of our Vagaro Businesses!

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 9.0/10

Recomendação do usuário
9,4/10
Baseado em 2.268 usuários
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Preço do Vagaro

Preço do Vagaro

A partir de
US$ 25,00/mês
Teste Grátis
Assinatura
Relação qualidade/preço
Relação qualidade/preço
4,7/5
Baseado em 2.268 usuários
Compare as alternativas por relação qualidade/preço
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Recursos do Vagaro

Recursos do Vagaro

API
Banco de dados do cliente
Cobrança e faturamento
Geração de relatórios de vendas
Gestão de descontos
Gestão de estoques
Gestão de funcionários
Gestão de pedidos
Gestão de promoções
Histórico do cliente
Integração de terceiros
Notificações automáticas
PDV
Painel de atividades
Processamento de cartões de crédito
Programa de fidelidade
Rastreamento de estoque
Relatórios e estatística
Sistema de vales-presente
Várias localizações
Recursos
4,6/5
Baseado em 2.268 usuários
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Categorias

Vídeos e Tutoriais

Vídeos e Tutoriais

Perguntas frequentes sobre o Vagaro

Perguntas frequentes sobre o Vagaro

Abaixo estão algumas perguntas frequentes sobre o Vagaro.

P: Que tipo de planos o Vagaro oferece?

O Vagaro oferece os seguintes planos de pagamento:

A partir de: US$ 25,00/mês

Modelo de preços: Assinatura

Teste Grátis: Disponível

P: Quais são os principais recursos do Vagaro?

Não temos informações sobre os recursos do Vagaro.

P: Quem costuma usar o Vagaro?

Os clientes habituais do Vagaro são:

Autônomos, Grandes empresas, Empresas de médio porte, Pequenas empresas

P: Em que idioma o Vagaro está?

O Vagaro está nos seguintes idiomas:

Inglês

P: Que tipo de planos o Vagaro oferece?

O Vagaro tem os seguintes planos de preços:

Assinatura

P: O Vagaro é compatível com disponíveis móveis?

O Vagaro é compatível com os seguintes dispositivos:

Android, iPhone, iPad

P: O Vagaro se integra com quais outros aplicativos?

O Vagaro se integra com os seguintes aplicativos:

BirdEye, Facebook, Google Calendar, Gusto, Gusto, Microsoft Excel, Microsoft Outlook, QuickBooks Online, Wordpress, Xero

P: Que nível de suporte o Vagaro oferece?

O Vagaro oferece as seguintes opções de suporte:

Fórum, Base de conhecimento, Suporte online, Suporte por telefone, Tutoriais em vídeo