Vagaro

Software empresarial e de agendamento para salão de beleza, spa e academia de ginástica

4,7 /5 (2372 avaliações) Escreva uma avaliação!

Resumo do Vagaro

O que é o Vagaro?

O Vagaro é uma solução baseada na Internet para os proprietários de salões e academias de ginástica promoverem seus serviços e se conectarem com os clientes através do site e do aplicativo móvel do Vagaro. É uma plataforma B2C em que salões, spas e estúdios podem se registrar e criar um perfil, anunciar sua marca, promover novos eventos e agendar horários/aulas com os clientes.

Com o Vagaro, os empresários podem criar um site personalizado com informações completas sobre o local, a biografia da equipe, os serviços oferecidos e o horário de funcionamento. Os salões podem exibir as faixas horárias de reserva disponíveis para o dia, semana ou mês e permitir que os clientes marquem uma consulta no melhor horário para eles. O Vagaro permite que os usuários enviem notificações de texto e e-mail aos clientes, confirmando o horário e enviando alertas e lembretes para os compromissos agendados.

Os usuários podem criar um banco de dados de clientes importando contatos de um arquivo excel ou .csv ou puxando contatos diretamente de seus dispositivos móveis. Os clientes podem publicar comentários em uma página do salão no Vagaro, para visualização. Proprietários de salões de beleza também podem gerenciar atividades internas, como geração de vendas e relatórios de serviço, supervisão do progresso dos negócios com análise em tempo real, entrada e saída do relógio de ponto, comparecimento da equipe e mapa com serviço de folha de pagamento.

A solução Vagaro oferece um recurso de ponto de serviço (POS na sigla em inglês) integrado para vender vales-presente, produtos ou pacotes para clientes online e via dispositivo móvel. Atualmente, a Vagaro oferece seus serviços na Austrália, Canadá, Reino Unido e EUA.

Resumo do Vagaro

Preços

A partir de
US$ 25,00/mês

Opções de preços

Teste Grátis
Assinatura
Relação qualidade/preço

Recursos do Vagaro

Dispositivos
Porte da empresa
P M G
Mercados
Estados Unidos, Canadá, Reino Unido, Austrália
Idiomas
Inglês

Mídias

Vagaro - Vídeo Vagaro - Vídeo Captura de tela do Vagaro: Captura de tela do Vagaro: Captura de tela do Vagaro: Captura de tela do Vagaro: Captura de tela do Vagaro: Captura de tela do Vagaro: Captura de tela do Vagaro:

Vagaro - Avaliações

Vagaro - Avaliações

Classificação geral
4,7
/
5
Excelente
1904

Muito bom
363

Regular
64

Ruim
15

Péssimo
26

Relação qualidade/preço
4,7
Recursos
4,6
Praticidade
4,7
Suporte ao cliente
4,7
96% dos usuários recomendam este app
Renee K.

All in one program

My overall experience with Vagaro has been nothing but exceptional. Their customer service is very helpful when it's needed. They continue to add upgrades and needed items that are requested. They were extremely helpful to all of their accounts during the COVID-19 shutdown. Top notch in my books!!


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Mary C.

Features & functionality


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Cassandra M.

Vagaro has been in business 9 years?!

Even though Vagaro is an improvement in a lot of ways compared to what we had, I wouldn't recommend it to another salt therapy spa. You say you are a salon and spa software. We operate a lot like a massage spa does, but your software does not function well for our needs.

Please make the following changes:
Allow for relationships between members
Allow for a membership to be shared with others, where on person pays for it
Allow employees who use the Vagaro system to also use the same email to be a client somewhere else.
Allow recurring scheduling for classes to be unlimited
Allow the business owner/manager to make the decision of what Vagaro permissions they give to their
employees
Make merging profiles easy
Keep duplicate profiles from happening for no reason


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Jennifer C.

vagaro

Everything has always been great since i have been using this app.
I have tried others and this is the BEST in my opinion!


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Leasa C.

Easy and most of all fun!

Even my least tech savy staff love this app. It's like their own little business is their pocket.
You can update colour themes and making the app look visually pretty and personalised is also a great feature.
Overall it does what I need it to do and makes my life easier. What else could you ask for.


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Renee K.
Setor: Serviços ao consumidor
Porte da empresa: Profissional autônomo
Traduzido para o Português
Traduzido para o Português

All in one program

Usado Diariamente durante Mais de dois anos
Avaliado em 30/06/2020
Fonte da avaliação: GetApp

My overall experience with Vagaro has been nothing but exceptional. Their customer service is very helpful when it's needed. They continue to add upgrades and needed items that are requested. They were extremely helpful to all of their accounts during the COVID-19 shutdown. Top notch in my books!!

Vantagens

What I like most about the Vagaro software is that it offers almost everything that you need in one program which includes inventory, scheduling, credit card processing, marketing, online store, website, forms, photos, etc. It's an all in one program that is easy to implement and use in your business.

Desvantagens

There are only a few cons in my opinion. They need to increase the number of characters for product and service descriptions. They need to add an archive option in inventory. And they need to add an accounts payable option so you do not have to use another program.

Traduzido para o Português

Resposta do Vagaro

Hi Renee, we greatly appreciate your kind review. Thank you for letting us know what you love about Vagaro! We are so glad you are enjoying the software!

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

Mary C.
Setor: Saúde, bem-estar e condicionamento físico
Porte da empresa: 2-10 funcionários
Traduzido para o Português
Traduzido para o Português

Features & functionality

Usado Diariamente durante Mais de dois anos
Avaliado em 16/10/2020
Fonte da avaliação: SoftwareAdvice

Vantagens

Vagaro keeps all of my client information, services, products, reports and finances very well organized. I've used this software for over 5 years now and my favorite thing is, it's forever changing (for the better of course). I honestly have no complaints with the way it runs, however, if I'd like to see a change all I have to do is make a request and they take it under consideration. Obviously not every suggestion can be accommodated; but for the most part it just keeps getting better and better for a very reasonable price.

Desvantagens

I wish when a customer decides they want to opt-out from receiving email marketing from one salon it wouldn't affect another. When a different business uses vagaro but the client has been to someone else and chose not receive email marketing they don't receive mine.

Traduzido para o Português

Resposta do Vagaro

Hi Mary, we greatly appreciate your kind review. Thank you for letting us know what you love about Vagaro!

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

Cassandra M.
Setor: Saúde, bem-estar e condicionamento físico
Porte da empresa: 2-10 funcionários
Traduzido para o Português
Traduzido para o Português

Vagaro has been in business 9 years?!

Usado Diariamente durante 1 a 5 meses
Avaliado em 30/03/2019
Fonte da avaliação: Capterra

Even though Vagaro is an improvement in a lot of ways compared to what we had, I wouldn't recommend it to another salt therapy spa. You say you are a salon and spa software. We operate a lot like a massage spa does, but your software does not function well for our needs.

Please make the following changes:
Allow for relationships between members
Allow for a membership to be shared with others, where on person pays for it
Allow employees who use the Vagaro system to also use the same email to be a client somewhere else.
Allow recurring scheduling for classes to be unlimited
Allow the business owner/manager to make the decision of what Vagaro permissions they give to their
employees
Make merging profiles easy
Keep duplicate profiles from happening for no reason

Vantagens

I own a salt therapy spa. The color coded calendar is really nice. It is easy to book clients into classes and appointments. Checking clients out is not perfect, but ok most of the time).

I will put the rest of my complaints here, since it limits characters in the Cons. Clients cannot use the same email if they have used another Vagaro merchant. Families also can't use the same email on different profiles.

We have a client who has been with us for over a year. She recently went to work for a massage therapist who uses Vagaro. Now, we are locked out of her account and cannot even change to a different email she gave us. The answer from Vagaro was to have her use our work computer to sign into her employee Vagaro account and make changes on our system. When I told tech support that is unprofessional and ridiculous to have my clients making changes to their account on our system, I was told that's not unprofessional at all. Uhm! Yes it is. I asked to speak to a Vagaro manager, was told they don't work on the weekends and that I couldn't leave a message to get a call back. I was told I would be responsible for calling back myself.
I am also not happy that I cannot give permissions to my employees that I need them to have. I need them to be able to upload excel sheets for certain things. That is only a manager permission. What's going to happen when I open other locations? I pay employees to get things off my plate so I can run my business.

Desvantagens

I don't think this system is good for a business with several employees.

I do not like that we can not make family relationships. We sell family memberships and need for one person (usually the parent) to sign everyone out under the one membership. However, the way it is set up, we check the parent out and the have to comp the kids. That makes it look like we do a lot of comping of sessions. It makes me wonder how a fitness facility using Vagaro does their family memberships?

Scheduling a client for a recurring class is also not very friendly. You can only schedule them for 20 classes and no more. I have clients that come 3 times a week faithfully. There is no way for a reminder to add them back in. However, you can book recurring appointments forever. It should be consistent for classes as well.

We have had trouble with client profiles duplicating themselves. We can't figure out why that happens. Then, merging the clients is a problem. Half the time we try to do that, it doesn't let us, because it says they are the same person.....very confusing and difficult to deal with.

I'm not totally happen with the merchant processing. On more than one occasion, we've had clients try to pay for services or retail with a gift card they got. When we try to use it, it won't process. The answer that we got from Vagaro is that about 50% of the time, the merchant bank doesn't allow certain gift cards to be used. As a small business owner, that is very embarrassing.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 2.0/10

Jennifer C.
Setor: Roupa e moda
Porte da empresa: Profissional autônomo
Traduzido para o Português
Traduzido para o Português

vagaro

Usado Diariamente durante Mais de dois anos
Avaliado em 31/07/2020
Fonte da avaliação: SoftwareAdvice

Everything has always been great since i have been using this app.
I have tried others and this is the BEST in my opinion!

Vantagens

I love how easy this app is..
My clients LOVE the reminders and I LOVE I don't have to send them!
Through COVID this company has been amazing!!!

Desvantagens

I love everything
I haven't had any issues at all..

Traduzido para o Português

Resposta do Vagaro

Hi Jennifer, thank you so much for your feedback. We greatly appreciate that you took the time to share your experience with our Software. Thanks for being a Vagaro Business!

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

Leasa C.
Setor: Varejistas
Porte da empresa: 2-10 funcionários
Traduzido para o Português
Traduzido para o Português

Easy and most of all fun!

Usado Diariamente durante Mais de dois anos
Avaliado em 06/10/2020
Fonte da avaliação: SoftwareAdvice

Even my least tech savy staff love this app. It's like their own little business is their pocket.
You can update colour themes and making the app look visually pretty and personalised is also a great feature.
Overall it does what I need it to do and makes my life easier. What else could you ask for.

Vantagens

This system is the easiest I have used and has the most features for a decent price. Has most of the things I need and clients always comment on how super easy the online booking system is. Needless to say we get a lot of clients booking online
The mobile part of the system is the easiest I have used and you can do so much from your phone

Desvantagens

A few things need to be customisable such as the text message system especially in Australia.
Probably needs text message marketing options as well.
It could be a little easier to add services to existing services. You currently have to pretend to checkout the client and add the service there. It's easy to delete or alter services on an existing booking but not to add the service.

Traduzido para o Português

Resposta do Vagaro

Hi Leasa, thank you for sharing your feedback. Feedback like this helps us make our software even better, so thank you for taking the time to let us know what you think!

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

Recomendação do usuário
9,4/10
Baseado em 2.372 usuários
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Preço do Vagaro

Preço do Vagaro

A partir de
US$ 25,00/mês
Teste Grátis
Assinatura
Relação qualidade/preço
Relação qualidade/preço
4,7/5
Baseado em 2.372 usuários
Compare as alternativas por relação qualidade/preço
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Recursos do Vagaro

Recursos do Vagaro

API
Banco de dados do cliente
Cobrança e faturamento
Geração de relatórios de vendas
Gestão de descontos
Gestão de estoques
Gestão de funcionários
Gestão de pedidos
Gestão de promoções
Histórico do cliente
Integração de terceiros
Notificações automáticas
PDV
Pagamentos eletrônicos
Painel de atividades
Processamento de pedidos
Programa de fidelidade
Rastreamento de estoque
Relatórios e estatística
Várias localizações
Recursos
4,6/5
Baseado em 2.372 usuários
Compare as alternativas por avaliações dos recursos
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Categorias

Perguntas frequentes sobre o Vagaro

Perguntas frequentes sobre o Vagaro

Abaixo estão algumas perguntas frequentes sobre o Vagaro.

P: Que tipo de planos o Vagaro oferece?

O Vagaro oferece os seguintes planos de pagamento:

A partir de: US$ 25,00/mês

Modelo de preços: Assinatura

Teste Grátis: Disponível

P: Quais são os principais recursos do Vagaro?

Não temos informações sobre os recursos do Vagaro.

P: Quem costuma usar o Vagaro?

Os clientes habituais do Vagaro são:

Pequenas empresas, Grandes empresas, Autônomos, Empresas de médio porte

P: Em que idioma o Vagaro está?

O Vagaro está nos seguintes idiomas:

Inglês

P: Que tipo de planos o Vagaro oferece?

O Vagaro tem os seguintes planos de preços:

Assinatura

P: O Vagaro é compatível com disponíveis móveis?

O Vagaro é compatível com os seguintes dispositivos:

Android, iPhone, iPad

P: O Vagaro se integra com quais outros aplicativos?

O Vagaro se integra com os seguintes aplicativos:

BirdEye, Facebook, Google Calendar, Gusto, Gusto, Microsoft Excel, Microsoft Outlook, QuickBooks Online, Wordpress, Xero

P: Que nível de suporte o Vagaro oferece?

O Vagaro oferece as seguintes opções de suporte:

Fórum, Base de conhecimento, Suporte online, Suporte por telefone, Tutoriais em vídeo