Sobre o Service Fusion

Service Fusion is a web-based field service management software that offers a variety of features such as customer management, invoicing & payments, inventory management, time tracking and reporting.

Service Fusion helps users in creating estimates and job confirmations quickly using pre-populated product and service line items as well as tracking referral sources and assigning jobs to sales personnel for commission calculation. The drag & drop dispatch grid lets users send job information to field workers on their mobile phones via text message or the mobile web app. Users can create invoices against job orders, process payments and update the accounting system with a single click. Service Fusion supports automatic synchronization of invoices. The tool also supports serialization of inventory and managed stock inventory using the built-in inventory system. Time tracking, payroll reporting and revenue reporting is also supported by the product.

Service Fusion is customizable and user-specific permissions and preferences can be applied to the system’s many modules. The software also offers native mobile apps for Android and Apple mobile devices. Fix St Louis and Dun-Rite Vac are few of the organizations using this software.

Preços a partir de:

US$ 149,00/mês

  • Versão gratuita
  • Teste Grátis
  • Assinatura

5 principais alternativas ao Service Fusion

Principais benefícios do Service Fusion

● Service Fusion is a field service management software that allows users to communicate with the workforce in the field using the mobile web app, integrated voice and text messaging or VoIP system.

● The software helps to store and manage customers’ contact information, communication preferences, billing terms, referral sources, documents, images and private & public notes.

● Service Fusion helps to improve customer satisfaction and loyalty by communicating with the field workforce and sending customers automated notifications and reminders of service appointments and other offerings.

● The product offers a variety of preferences that allow users to customize the information that appears on their screens, in email and text communications as well as set user-specific access to the system’s many modules.

● The tool offers clock-in / clock-out features within the administration system and mobile app to help in time tracking as well as supports payroll & overtime pay calculation and reports.

Dispositivos

Porte da empresa

P M G

Mercados

Austrália, Canadá, Estados Unidos

Idiomas

inglês

Preços a partir de:

US$ 149,00/mês

  • Versão gratuita
  • Teste Grátis
  • Assinatura

5 principais alternativas ao Service Fusion

Imagens

Service Fusion Software - 1
Service Fusion Software - 2
Service Fusion Software - 3
Service Fusion Software - 4
Service Fusion Software - 5
Service Fusion Software - 6
Service Fusion Software - 7
Service Fusion Software - 8
Ver mais 9
Service Fusion - Vídeo
Service Fusion Software - 1 Service Fusion Software - 2 Service Fusion Software - 3 Service Fusion Software - 4 Service Fusion Software - 5 Service Fusion Software - 6 Service Fusion Software - 7 Service Fusion Software - 8

Recursos

Total de recursos do Service Fusion: 112

  • API
  • Acesso para Celular
  • Acompanhamento de atividades
  • Agendamento
  • Agendamento automatizado
  • Agendamento de compromissos
  • Agendamento de manutenção
  • Agendamento de tarefas
  • Agendamento de trabalhos
  • Agendamento em tempo real
  • Alertas por e-mail
  • Alertas/notificações
  • Antecedentes profissionais
  • Aplicativo móvel
  • Armazenamento de arquivos
  • Armazenamento de documentos
  • Arrastar e soltar
  • Assinatura eletrônica
  • Atualização em tempo real
  • Backup automático
  • Banco de dados de contatos
  • Banco de dados do cliente
  • CRM
  • Calendário de eventos
  • Campos personalizáveis
  • Captura de assinatura por celular
  • Captura de fotos
  • Cobrança e faturamento
  • Coleta de pagamento no campo
  • Compromissos recorrentes
  • Conjunto pré-montado
  • Controle de estoque
  • Controle de horas
  • Controle de horas e despesas
  • Controles/permissões de acesso
  • Criação de ordem de serviço
  • Custos do trabalho
  • Dados em tempo real
  • Digitalização de documentos
  • Estimativa de custos
  • Estimativas
  • Formulários personalizáveis
  • Fotos/imagens
  • GPS
  • Gerenciamento de e-mails
  • Gerenciamento de faturas
  • Gerenciamento de pedidos de compra
  • Gestão da folha de pagamento
  • Gestão de atribuições
  • Gestão de calendários
  • Gestão de cartões de crédito
  • Gestão de clientes
  • Gestão de clientes
  • Gestão de contratos e licenças
  • Gestão de estoques
  • Gestão de expedição
  • Gestão de funcionários
  • Gestão de inspeções
  • Gestão de pedidos de trabalho
  • Gestão de projetos
  • Gestão de reservas
  • Gestão de trabalhos
  • Gestão do fluxo de trabalho
  • Gestão preventiva
  • Gestão técnica
  • Histórico de atendimento
  • Histórico do cliente
  • Imagem de marca personalizável
  • Importação/exportação de dados
  • Integração da contabilidade
  • Integração de QuickBooks
  • Integrações de terceiros
  • Lembretes
  • Mapas geográficos
  • Mensagens de SMS
  • Modelos de e-mails
  • Modelos personalizáveis
  • Monitoramento
  • Monitoramento em tempo real
  • Notificações em tempo real
  • Orçamentos/estimativas
  • Pagamentos eletrônicos
  • Pagamentos móveis
  • Painel de atividades
  • Para a indústria de encanamento
  • Para contratantes em geral
  • Para serralheiros
  • Pesquisa e filtro
  • Planejamento de pessoal
  • Portal de autoatendimento
  • Portal do cliente
  • Processamento de cartões de crédito
  • Processamento de pagamentos
  • Rastreamento da localização
  • Rastreamento de equipamentos
  • Rastreamento de estoque
  • Rastreamento de garantias
  • Rastreamento de interações
  • Rastreamento de trabalho
  • Registro de auditoria
  • Relatório de historiais
  • Relatórios e análise de dados
  • Relatórios e estatística
  • Relatórios em tempo real
  • Relatórios personalizáveis
  • Relógio de ponto online
  • Reservas online
  • Roteamento
  • Seguimento de status
  • Sincronização de calendários
  • Tarefas recorrentes
  • Várias localizações

Alternativas

simPRO

4,2
#1 alternativa ao Service Fusion
simPRO is a powerful field service management software solution that helps trade contractors streamline operations to...

BuildOps

5
#2 alternativa ao Service Fusion
BuildOps is a cloud-based, all-in-one operational software for commercial mechanical, electrical + plumbing contractors....

FieldEdge

4,3
#3 alternativa ao Service Fusion
FieldEdge is the #1 service management software to help you run and grow your entire field service business. We set you...

WorkWave Route Manager

4,3
#4 alternativa ao Service Fusion
WorkWave Route Manager is a web-based fleet management solution to help fleet owners plan driver-friendly route maps...

Avaliações

Classificação geral

4,4 /5
(145)
Relação qualidade/preço
4,4/5
Recursos
4,1/5
Praticidade
4,4/5
Suporte ao cliente
4,5/5

Já tem o Service Fusion?

Ajude os compradores de software! As avaliações de programas ajudam outras pessoas a tomarem melhores decisões.

Escreva uma avaliação!
Exibindo 5 avaliações de 145
Brandon V.
Classificação geral
  • Company size: 11-50 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente

If you have a sales team that is mobile and on the road this is an incredible platform.

Avaliado em 01/04/2018

Vantagens

It's very intuitive and has more tools and most businesses will need. It's very easy for salespeople to use and if they are not able to use it that's a good sign that you should be looking for a replacement.

Desvantagens

There are a lot of options that can get a little bit overwhelming. The learning curve is a little high but that's due to the fact that there are so many tools available.

Jennifer S.
Classificação geral
  • Industry: Construção
  • Company size: 11-50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

Service Tech & Office friendly

Avaliado em 24/09/2020

They were super about the initial training, and have consistently tried to answer any remaining...

They were super about the initial training, and have consistently tried to answer any remaining issues. We began to be able to have our techs collect credit card payments; awesome for both office & customers!! Data from the old system transferred over, mostly without any issues. The continual updates, which are largely in response to customer/user requests is a plus. You don't always get what you want, or as fast as you want it, but they are definitely trying to meet the most important, common user needs.

Vantagens

Better dispatching than what we had before.

Desvantagens

Reports aren't all that they need to be, but can download info to Excel & manipulate most data

Alternativas consideradas

Wintac

Razões para escolher o Service Fusion

It was time to upgrade. At that time, Wintac/Davisware, did not offer the cloud/tech user the ability to do as much in the field. We liked the attitude of Service Fusion's salesperson (didn't promise what they didn't have, but did show us viable alternatives and talked about what was in development). Plus he was clearly knowledgeable about all aspects of the system. Also, it would integrate with our Quickbooks software.

Software anterior

Wintac

Razões para mudar para o Service Fusion

It was less costly, communicated with Quickbooks, and offered what we were looking for.
Carolyn M.
Classificação geral
  • Industry: Automotivo
  • Company size: 11-50 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

One of the best dispatching softwares!

Avaliado em 09/12/2021

Great all around dispatching/billing software. Intregrates well with QuickBooks for billing, all of...

Great all around dispatching/billing software. Intregrates well with QuickBooks for billing, all of the admin staff love the output and reports showing the growth of our business, and our technicians love the mobile app for billing!

Vantagens

Very easy to implement, utiliize, training, etc. I have worked with many dispatching softwares, but this one is everything we needed with a lot of extras - dispatch zone map, heat map, customer email blasts, and the list goes on and on.

Desvantagens

No ability to make a negative invoice or a credit memo. You can void tickets easily, but some customers must have a hard copy of a credit with a different number than their original and this cannot be done as of yet in the software.

Aaron S.
Classificação geral
  • Industry: Serviços de Facilities
  • Company size: 2-10 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 2.0 /10

Another Broken Software With Crappy Back-End Support

Avaliado em 23/07/2019

Mostly negative. Its been really rough for us trying to build and grow our company using this...

Mostly negative. Its been really rough for us trying to build and grow our company using this platform because there have been so many problems with the functionality of key workflows processes. The software is heavily marketed as a POS option for HVAC, Electrical, & Plumbing Companies but based on our experience it not able to handle their processes effectively and there is no fix in sight. It's extremely lacking in several key areas and service fusion management doesn't seem to care at all about the issues we have reported. We would highly recommend you steer clear of this company until they get their act together

Vantagens

It customizable and pretty user-friendly

Desvantagens

The bugs and workflow problems NEVER get fixed. We have been reporting issues and asking for fixes to them for over 3 years now and practically NOTHING we have asked for has been done. Customer service reps just say that they will pass the issue onto the developers but then nothing ever happens. V2 just keeps getting promised as the fix-all, but somehow how I doubt it's going to be without major issues itself

Rueben D.
Classificação geral
  • Industry: Segurança e investigações
  • Company size: 11-50 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 5.0 /10

Great if your invoicing is linear

Avaliado em 29/11/2021

So, So. If I hadnt already committed so many resources to migrating over to this software I would...

So, So. If I hadnt already committed so many resources to migrating over to this software I would not continue/finalize our transition.

Vantagens

Mobile, cloud based & customizable. That is really it.

Desvantagens

You have to use linear invoicing and can add no special charachters or alpha ones to your invoicing. No fix for this.

Exibindo 5 avaliações de 145 Leia todas as avaliações

Perguntas frequentes sobre o Service Fusion

Abaixo estão algumas perguntas frequentes sobre o Service Fusion.

O Service Fusion oferece os seguintes planos de pagamento:

  • A partir de: US$ 149,00/mês
  • Pricing model: Assinatura
  • Free Trial: Disponível

Starter edition - $149/month Plus edition - $219/month Pro edition - $399/month

Os clientes habituais do Service Fusion são:

2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001+

O Service Fusion está nos seguintes idiomas:

inglês

O Service Fusion é compatível com os seguintes dispositivos:

Android (celular), iPhone (celular), iPad (tablet)

O Service Fusion se integra com os seguintes aplicativos:

Google Calendar, Microsoft Outlook, QuickBooks Online Advanced, Quickbooks Online

O Service Fusion oferece as seguintes opções de suporte:

Email/Help Desk, FAQs/Fórum, Base de conhecimento, Suporte por telefone, Bate-papo

Categorias relacionadas

Veja todas as categorias de software encontradas para Service Fusion.