TouchBistro

iPad based Point of Sale solution for restaurants

4,2 /5 (305 avaliações) Escreva uma avaliação!

Resumo do TouchBistro

O que é o TouchBistro?

TouchBistro has been named the Best POS System for Restaurant for three years running, by Business News Daily. Our prize winning factor is that TouchBistro’s iPad POS system is designed for and by restaurant service staff to meet the specific needs of the industry with 24/7 expert support from former restaurant servers, managers, and owners.

Whether you’re full-service or quick-service, TouchBistro helps to increase sales, improve service, and make better business decisions. Manage tableside orders, floor plans & tables, mobile payment processing, staff & scheduling, iPad menu management, inventory management and loyalty right from the iPad. Plus, access reporting & analytics in the cloud from anywhere, at anytime.

Resumo do TouchBistro

Preços

A partir de
US$ 69,00/mês

Opções de preços

Teste Grátis
Assinatura
Relação qualidade/preço

• Solo (1 User License) - $69 per month
• Dual (2 User Licenses) - $129 per month
• Team (Upto 5 User Licenses) - $249 per month
• Unlimited (Unlimited User Licenses) - $399 per month


Recursos do TouchBistro

Dispositivos
Porte da empresa
P M G
Mercados
Estados Unidos, Canadá
Idiomas
Inglês

Mídias

TouchBisto alows users to generate customized end of the day reporting
TouchBisto alows users to generate email based or physical copy of the bills
TouchBisto alows users to monitor venues in real-time
TouchBisto alows users to split bills at a single touch
TouchBisto enables users to create custom floor layouts
TouchBisto offer inventory tracking and sounds alerts for replenishments
TouchBistro - Vídeo TouchBistro - Vídeo Captura de tela do TouchBistro: TouchBisto alows users to generate customized end of the day reporting Captura de tela do TouchBistro: TouchBisto alows users to generate email based or physical copy of the bills Captura de tela do TouchBistro: TouchBisto alows users to monitor venues in real-time Captura de tela do TouchBistro: TouchBisto alows users to split bills at a single touch Captura de tela do TouchBistro: TouchBisto enables users to create custom floor layouts Captura de tela do TouchBistro: TouchBisto offer inventory tracking and sounds alerts for replenishments Captura de tela do TouchBistro: Captura de tela do TouchBistro:

TouchBistro - Avaliações

TouchBistro - Avaliações

Classificação geral
4,2
/
5
Excelente
173

Muito bom
90

Regular
20

Ruim
7

Péssimo
15

Relação qualidade/preço
4
Recursos
4,1
Praticidade
4,4
Suporte ao cliente
3,9
86% dos usuários recomendam este app
Paul M.

For iPad soulution for busy restaurants, this is your answer!

I have a higher volume seafood restaurant in Key West Fl called The Stoned Crab. We wanted a system where wait staff could service multiple tables while taking orders with out having to go to a main terminal. After trying another system and seeing others that relied upon cloud support and internet we were left with a crashed system and back to basics. A good resturantuer recommended Touch Bistro, I can tell you things are now amazing, the systems works incredible off its own network(yes you loose internet and never skip a beat) it's fast, reliable and the customer support and tech can't be beat. I really lost faith in entering the market with iPads after a big faluire, but Touch Bistro made me a believer and goes out of there way to find new ways to give us data and programs that we want. To sum it up, if you want to increase service, business, effiency and have happy staff.....You just found the right system, take it from me who found then latter than sooner, you won't regret.
Paul Menta


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Brent M.

Slick, powerful & user-friendly in a small package

This is our day-to-day workhorse software to run our retail store and bottle shop at our brewery. Could not live without it. Internet outages make everyone panic now!


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Nathan B.

Very Disappointed. I need someone from their company to reach out!!

I am not one who usually shares my experience when it's bad but I am leaving these reviews in hope that TouchBistro will reach out to me so I can resolve some issues. We purchased the system and went live back in October of 2019 for our new restaurant. The interface looked good but as far as the system being customizable to whatever you want it to do...It's not that. During our time the system lost orders, had issues updating the menu from the cloud to the POS and ultimately cost us around $750.00. The card readers continue to lose connection, the printers print to different locations randomly, and when the POS updated, it messes up because the Main Hub has not updated yet. We have a fairly small location so to attach a screen to our iMac Mini every few days is pretty challenging and if we don't, we start shift with these problems. That is what lead me to look for another POS and we found one that is far exceeding our expectations. Toast has been amazing! I called TouchBistro to cancel and the rep stated that he would send me an e-mail of cancellation and someone would reach back out to me to finish it up. I was on hold for around 1 hour and 20 minutes the first time I tried to cancel. I did get the e-mail but no-one ever called me back to wrap this up. Today I tried to reach out and was waiting on hold for 42 minutes before getting a rep who said he had to transfer me to the care team to get everything done. I was transferred, waited for about 15 minutes on


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Jacqueline S.

Review

Worst customer service EVER! Will not recommend solely for that


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Cn F.

Worst customer support - EVER

This is one of the most arrogant company's I've ever encountered. All along they've been treating me like they're doing me a favor and I'm bloody fortunate to pay them every month for a service that has now cost me in the thousands over the purchased hardware and rented software thousands.

Soon as possible, I'm off to another provider -- one that actually answers the phone before I have to shave again.


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Paul M.
Traduzido para o Português
Traduzido para o Português

For iPad soulution for busy restaurants, this is your answer!

Usado Diariamente durante 6 a 12 meses
Avaliado em 08/10/2016
Fonte da avaliação: GetApp

I have a higher volume seafood restaurant in Key West Fl called The Stoned Crab. We wanted a system where wait staff could service multiple tables while taking orders with out having to go to a main terminal. After trying another system and seeing others that relied upon cloud support and internet we were left with a crashed system and back to basics. A good resturantuer recommended Touch Bistro, I can tell you things are now amazing, the systems works incredible off its own network(yes you loose internet and never skip a beat) it's fast, reliable and the customer support and tech can't be beat. I really lost faith in entering the market with iPads after a big faluire, but Touch Bistro made me a believer and goes out of there way to find new ways to give us data and programs that we want. To sum it up, if you want to increase service, business, effiency and have happy staff.....You just found the right system, take it from me who found then latter than sooner, you won't regret.
Paul Menta

Vantagens

Customer support, fast system, no internet needed to run, menu photos and special items to show to customers at table, data to watch your bottom line and a ton more.

Desvantagens

No chip card swipe yet, I would say more program features, but when I asked for more they made more. I am having trouble with this part as the programming can be a bit tech, but they help you and then your good.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

Brent M.
Setor: Alimentação e bebidas
Porte da empresa: 11-50 funcionários
Traduzido para o Português
Traduzido para o Português

Slick, powerful & user-friendly in a small package

Usado Diariamente durante Mais de dois anos
Avaliado em 19/11/2019
Fonte da avaliação: Capterra

This is our day-to-day workhorse software to run our retail store and bottle shop at our brewery. Could not live without it. Internet outages make everyone panic now!

Vantagens

The software is incredibly intuitive and has an extremely high level of functionality within its simple user interface.

Desvantagens

The one issue we have is the inflexible partnership TouchBistro has with Apple. Thousands of dollars of hardware must be purchased to run TouchBistro, and there is almost no flexibility in what you are allowed to by to run it.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

Nathan B.
Setor: Restaurantes
Porte da empresa: 11-50 funcionários
Traduzido para o Português
Traduzido para o Português

Very Disappointed. I need someone from their company to reach out!!

Usado Diariamente durante 1 a 5 meses
Avaliado em 15/01/2020
Fonte da avaliação: Capterra

I am not one who usually shares my experience when it's bad but I am leaving these reviews in hope that TouchBistro will reach out to me so I can resolve some issues. We purchased the system and went live back in October of 2019 for our new restaurant. The interface looked good but as far as the system being customizable to whatever you want it to do...It's not that. During our time the system lost orders, had issues updating the menu from the cloud to the POS and ultimately cost us around $750.00. The card readers continue to lose connection, the printers print to different locations randomly, and when the POS updated, it messes up because the Main Hub has not updated yet. We have a fairly small location so to attach a screen to our iMac Mini every few days is pretty challenging and if we don't, we start shift with these problems. That is what lead me to look for another POS and we found one that is far exceeding our expectations. Toast has been amazing! I called TouchBistro to cancel and the rep stated that he would send me an e-mail of cancellation and someone would reach back out to me to finish it up. I was on hold for around 1 hour and 20 minutes the first time I tried to cancel. I did get the e-mail but no-one ever called me back to wrap this up. Today I tried to reach out and was waiting on hold for 42 minutes before getting a rep who said he had to transfer me to the care team to get everything done. I was transferred, waited for about 15 minutes on

Vantagens

The iPads were ok, and it wasn't too hard to hook up

Desvantagens

Losing orders, connectivity problems, card reader not working, printers printing to different locations randomly, Not very customizable

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 0.0/10

Jacqueline S.
Setor: Alimentação e bebidas
Porte da empresa: 11-50 funcionários
Traduzido para o Português
Traduzido para o Português

Review

Usado Diariamente durante 6 a 12 meses
Avaliado em 07/09/2019
Fonte da avaliação: SoftwareAdvice

Worst customer service EVER! Will not recommend solely for that

Vantagens

Ease of use and functionality of the system is great

Desvantagens

Process to split checks after order is difficult

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 0.0/10

Cn F.
Setor: Restaurantes
Porte da empresa: 11-50 funcionários
Traduzido para o Português
Traduzido para o Português

Worst customer support - EVER

Usado Diariamente durante Mais de dois anos
Avaliado em 22/06/2019
Fonte da avaliação: SoftwareAdvice

This is one of the most arrogant company's I've ever encountered. All along they've been treating me like they're doing me a favor and I'm bloody fortunate to pay them every month for a service that has now cost me in the thousands over the purchased hardware and rented software thousands.

Soon as possible, I'm off to another provider -- one that actually answers the phone before I have to shave again.

Vantagens

When it works, which is usually right up to the latest and greatest new "software update", its highly intuitive, its easy for the staff to handle, its easy for me to program, and has quite useful analytics attached.

Desvantagens

It breaks A LOT - and always at the worst possible time, and their customer support would have to be five or six times better to just suck. First time it took them 7 HOURS to return my urgent tech support call - lost a dinner service. Next time it was 9 HOURS -- not only lost dinner... but we lost a lunch service too!!!

Then they started getting better... next time it was only 4 hours... called 10 minutes into the 7th game of the Stanley Cup finals [I missed the rest of the game]. To their credit, I had their support person call me back in 15 minutes [the time it takes to get from my house to the restaurant] - and he was able to fix the problem in just a tick over 90 minutes. Tonight it was 3 hours and 10 minutes before the call back came. I was on my motorcycle [don't talk or text while riding]... called back the number on the voicemail... only to find myself back in a queue. Its been 40 plus minutes so far... but fool that I am, I'm still hopeful.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 3.0/10

Recomendação do usuário
8,7/10
Baseado em 305 usuários
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Preço do TouchBistro

Preço do TouchBistro

A partir de
US$ 69,00/mês
Teste Grátis
Assinatura
Relação qualidade/preço

• Solo (1 User License) - $69 per month
• Dual (2 User Licenses) - $129 per month
• Team (Upto 5 User Licenses) - $249 per month
• Unlimited (Unlimited User Licenses) - $399 per month

• Solo (1 User License) - $69 per month
• Dual (2 User Licenses) - $129 per month
• Team (Upto 5 User Licenses) - $249 per month
• Unlimited (Unlimited User Licenses) - $399 per month

Relação qualidade/preço
4/5
Baseado em 305 usuários
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Recursos do TouchBistro

Recursos do TouchBistro

API
Banco de dados do cliente
Cobrança e faturamento
Geração de relatórios de vendas
Gestão de descontos
Gestão de estoques
Gestão de funcionários
Gestão de pedidos
Gestão de promoções
Histórico do cliente
Integração de terceiros
Notificações automáticas
PDV
Pagamentos eletrônicos
Painel de atividades
Processamento de pedidos
Programa de fidelidade
Rastreamento de estoque
Relatórios e estatística
Várias localizações
Recursos
4,1/5
Baseado em 305 usuários
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Categorias

Mais informações sobre TouchBistro

Mais informações sobre TouchBistro

Principais recursos do TouchBistro

  • API’s available
  • Alerts to notify when inventory is running low
  • Create a robust database of customer profiles
  • Create customized takeout types
  • Customers can top up, pay, collect and redeem points.
  • Data import / export to excel & CSV formats
  • Develop custom floor layouts
  • Integration with 7Shifts, PayPal & Xero
  • Integration with QuickBooks
  • Manage discount coupons
  • Monitor venues in real-time
  • Online order entry through TouchBistro POS
  • POS Solution
  • Payments accepted through cards & e-wallets
  • Reporting module
  • Split bills
  • Supports menu prices pre-tax & with the tax
  • Track & replenish inventory
  • Track active & seasonal staff and who clocked in
  • Use dashboards to track the venue performance

Vantagens

● TouchBistro’s Tableside Ordering is designed to help staff fulfill orders faster and more accurately while upselling high-margin menu items or modifiers. Features like one-touch bill splitting, personalizable menu display modes, and one-swipe seat joining let your servers focus on the customer.

● TouchBistro’s table and floor plan management features allow you to accurately layout your business’s floor plan in your point of sale. Take orders, transfer customers, and manage your floor with a visual interface that allows you to improve service.

● Take credit, debit, and cash payments wherever you are. TouchBistro simplifies payment with multiple credit card payment processor and EMV-compliant device options, as well as robust support for non-integrated payments and traditional cash drawers.

● TouchBistro has been designed for and by restaurant service staff, with features and customization options to tailor your menus specifically to the way you run your restaurant, so you can improve service times and increase sales.

● TouchBistro has a ton of features designed to make it easier for you to keep your staff moving, keep them honest, and reduce the overhead necessary to schedule, track, measure, and enable their success.

● TouchBistro allows you to take care of your top customers with tools for managing customer accounts, remembering and rewarding your key clientele, running accounts, and personalizing service.

● TouchBistro’s Inventory Management features help you keep track of what you have in inventory at your restaurant. TouchBistro’s approach ensures you can quickly and easily know what’s going on with your products without formulas and spreadsheets.

● TouchBistro’s comprehensive reporting allows you to make better business decisions with dozens of different and critical reports available right on the iPad or on any device, anytime, anywhere through the cloud portal.

● TouchBistro’s support has won multiple customer service awards with a team built up of former and current restaurant servers, owners, and managers. TouchBistro combines industry knowledge with support tools to offer support 24/7, 365 days a year.

Perguntas frequentes sobre o TouchBistro

Perguntas frequentes sobre o TouchBistro

Abaixo estão algumas perguntas frequentes sobre o TouchBistro.

P: Que tipo de planos o TouchBistro oferece?

O TouchBistro oferece os seguintes planos de pagamento:

A partir de: US$ 69,00/mês

Modelo de preços: Assinatura

Teste Grátis: Disponível

• Solo (1 User License) - $69 per month • Dual (2 User Licenses) - $129 per month • Team (Upto 5 User Licenses) - $249 per month • Unlimited (Unlimited User Licenses) - $399 per month

P: Quais são os principais recursos do TouchBistro?

O TouchBistro oferece os seguintes recursos:

  • API’s available
  • Alerts to notify when inventory is running low
  • Create a robust database of customer profiles
  • Create customized takeout types
  • Customers can top up, pay, collect and redeem points.
  • Data import / export to excel & CSV formats
  • Develop custom floor layouts
  • Integration with 7Shifts, PayPal & Xero
  • Integration with QuickBooks
  • Manage discount coupons
  • Monitor venues in real-time
  • Online order entry through TouchBistro POS
  • POS Solution
  • Payments accepted through cards & e-wallets
  • Reporting module
  • Split bills
  • Supports menu prices pre-tax & with the tax
  • Track & replenish inventory
  • Track active & seasonal staff and who clocked in
  • Use dashboards to track the venue performance

P: Quem costuma usar o TouchBistro?

Os clientes habituais do TouchBistro são:

Pequenas empresas, Grandes empresas, Empresas de médio porte

P: Em que idioma o TouchBistro está?

O TouchBistro está nos seguintes idiomas:

Inglês

P: Que tipo de planos o TouchBistro oferece?

O TouchBistro tem os seguintes planos de preços:

Assinatura

P: O TouchBistro é compatível com disponíveis móveis?

O TouchBistro é compatível com os seguintes dispositivos:

iPad

P: O TouchBistro se integra com quais outros aplicativos?

O TouchBistro se integra com os seguintes aplicativos:

7shifts, MarginEdge, Marketman, PayPal, Push Operations, QuickBooks Online Advanced, Square Payments, Tanda, Womply, Xero

P: Que nível de suporte o TouchBistro oferece?

O TouchBistro oferece as seguintes opções de suporte:

FAQs, Base de conhecimento, Suporte online, Suporte por telefone, Tutoriais em vídeo