Sobre o Toast POS

Toast is a Point of Sales (POS) software which allows business owners to reduce operational costs, increase staff efficiencies, and improve customer experience. The software can be paired only with an Android tablet and offers no support for iPad at present. The software caters to the needs of several outlets in quick service restaurants (QSR), fine dining restaurants, coffee outlets, bakery’s, pizza chains, and breweries & bars.

Toast POS offers menu management features that include setting up the entire menu including all the groups & sub-groups, customizing menu’s separately for online & offline audiences, and adding time specific pricing for menu’s such as happy hour menu. The product provides a restaurant ordering feature that offers capability to take orders on the fly, sending automatic notifications to the server when the order is ready, and splitting bills & menu items among customers. The solution simplifies payments for the customers & business owners by offering features such as 'pay at the table', tipping servers directly from the tablets, emailing receipts or printing them through integration with an external printer, and the ability to turn payments into loyalty points redeemable on future visits. The product also tracks real-time menu sales and provides users with detailed reporting of product mix across all menus.

Toast POS operates on a subscription based pricing model based on the core software in addition to offering add-on modules such as online ordering, loyalty programs, and digital & physical gift cards. The product also offers bundled hardware with a one-time pricing option. Some of the key customers of ToastPOS include Lakewood Brewing Company, Paris Creperie, Beach Hut Deli, and Fresh City.

Preços a partir de:

US$ 165,00/mês

  • Versão gratuita
  • Teste Grátis
  • Assinatura

5 principais alternativas ao Toast POS

Principais benefícios do Toast POS

● Toast POS allows food servers to take orders directly with the POS tablets, avoiding the hassles of them running back and forth between kitchen, terminals, or the serving tables.

● The product offers an intuitive interface with features such as adding or removing menu items, changing interface layouts, marking stock outs, all from the tablet’s interface.

● The solution enables users to pay bills, sign receipts, and offer tip right at their tables using the tablet’s interface.

● Toast POS allows the users to perform extensive customizations on its interface. It provides options to customize the entire menu, adding role-based permissions and automating discounts & loyalty program workflows.

● The product also enables restaurant owners to track staff performance on key metrics by sending daily email digests on the key parameters.

Dispositivos

Porte da empresa

P M G

Mercados

Estados Unidos

Idiomas

inglês

Preços a partir de:

US$ 165,00/mês

  • Versão gratuita
  • Teste Grátis
  • Assinatura

5 principais alternativas ao Toast POS

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Recursos

Total de recursos do Toast POS: 53

  • API
  • Acesso para Celular
  • Alertas/notificações
  • Assinatura eletrônica
  • Automação de pedidos
  • Cobrança e faturamento
  • Contabilidade incorporada
  • Contas de clientes
  • Controle de estoque
  • Controles independentes
  • Controles/permissões de acesso
  • Dividir contas
  • Gestão de comissões
  • Gestão de comércio eletrônico
  • Gestão de cozinhas e cardápios
  • Gestão de descontos
  • Gestão de devoluções
  • Gestão de dicas
  • Gestão de entrega
  • Gestão de estoques
  • Gestão de funcionários
  • Gestão de lista de espera
  • Gestão de pedidos
  • Gestão de preços
  • Gestão de reservas
  • Gestão de tabelas
  • Gestão de tesouraria
  • Gestão de vales-presente
  • Histórico de transações
  • Importação/exportação de dados
  • Integração da contabilidade
  • Integrações de terceiros
  • Leitura de código de barras/tíquetes
  • Monitoramento em tempo real
  • PDV para restaurantes
  • Pagamentos eletrônicos
  • Painel de atividades
  • Pedidos online
  • Ponto de venda para bares
  • Ponto de vendas (PDV)
  • Processamento de cartões de crédito
  • Processamento de pagamentos
  • Programa de fidelidade
  • Rastreamento de devoluções
  • Rastreamento de estoque
  • Registro de pedidos
  • Relatórios de vendas
  • Relatórios e análise de dados
  • Relatórios e estatística
  • Relatórios em tempo real
  • Relatórios personalizáveis
  • Seguimento de status
  • Várias localizações

Alternativas

Rezku POS

4,5
#1 alternativa ao Toast POS
Rezku POS is an iPad point-of-sale system for bars & restaurants with features for tableside ordering, advanced menus,...

H&L POS

5
#2 alternativa ao Toast POS
A complete suite of integrated hospitality POS systems.

PDQ POS

4,3
#3 alternativa ao Toast POS
PDQ POS, a top rated point of sale system, is designed specifically for pizzerias, quick serve, fast casual, and...

GoFrugal

4,4
#4 alternativa ao Toast POS
GOFRUGAL offers retail, restaurant, distribution and Enterprise businesses a range of ERP and Point of Sale (POS)...

Avaliações

Classificação geral

4,2 /5
(284)
Relação qualidade/preço
3,9/5
Recursos
4,1/5
Praticidade
4,3/5
Suporte ao cliente
3,9/5

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Exibindo 5 avaliações de 284
Jayelynn W.
Classificação geral
  • Setor: Alimentação e bebidas
  • Porte da empresa: 11-50 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Incredibly Efficient!

Avaliado em 05/09/2019

Overall, I'm thrilled we switched to Toast. It's simple to use, has made us more efficient, and...

Overall, I'm thrilled we switched to Toast. It's simple to use, has made us more efficient, and wasn't as expensive as similar systems.

Vantagens

Compared to POS systems I've used in the past, Toast is a lifesaver! It has tremendously improved efficiency and flow of our Taproom. We now have the ability to swipe a card and store credit card information; which is a huge benefit for those of us in co-op spaces. Although they look bulky, their handhelds fit into your back pocket and allow us to close tabs out table side. They are shock and water resistant, plus you can log into more than one device at the same time so if you're working alone, you can close out multiple parties at once. As a GM, I'm grateful that Toast is not only cloud-based, but allows me to access the back end from my laptop or smart phone so I don't have to be onsite to make system changes. Updates are incredibly quick so there's not a ton of down time. There is also Toast Central, where you can troubleshoot issues yourself rather rather than immediately calling Support. They are helpful instructions with screenshots and videos.

Desvantagens

Customer Support is hit or miss. I always get an answer, it's just a matter of when I get it. After hours and on weekends, I feel like their staffing is very limited which leads to delays in getting immediate help. Thankfully it's only happened once where I needed a quick answer and wasn't able to get it.

Alternativas consideradas

Aloha EPOS

Razões para escolher o Toast POS

The main reason was functionality. TouchBistro required us to use card readers attached to iPads, but finding iPad protectors that would allow enough room for the card readers was extremely difficult. I also had to be onsite to make any changes to the back end which was extremely inconvenient.

Software anterior

TouchBistro

Razões para mudar para o Toast POS

While it has a lot of features, we couldn't justify the cost versus the features we would actually be using. Since we don't have a kitchen in our Taproom, we didn't need the inventory and recipe features that make Aloha a standard in our industry.

Resposta do Toast

Hi Jayelynn, Jasmine from Toast here. Thank you for your feedback. We are thrilled to hear how multiple features of Toast have improved your operations, and that you are taking full advantage of Toast Central as a resource!

Avaliador Verificado
Classificação geral
  • Setor: Hotelaria
  • Porte da empresa: 5.001-10.000 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

I'd give it a 10 but then it would be perfect!

Avaliado em 21/08/2020

Overall, I really enjoy the system. It's simple to program and they have a great support system....

Overall, I really enjoy the system. It's simple to program and they have a great support system. It's worth the investment to pay for extended support until you or a manager has the ins and outs of the backend in hand. The reporting is awesome and when used the right way, you have your answers to questions you didn't even know you needed to ask.

Vantagens

I have been using restaurant POS for over 20 years and Toast has shown itself to be one of the best on the market. It is so user-friendly and easy to work in, including the handhelds, that it's amazing. In training new teams they offer a great program and support team. The layout is ideal for high-volume. Reporting is excellent. I refer Toast to most of our clients.

Desvantagens

As with any new system you install, there will be issues and "clunks." Toast is no exception. The worst was the display screen and the use of it on the line. If you do not set aside enough time to train, prior to opening or first use, it will be challenging to understand, especially if you are not used to systems other than tickets and calling out. It just takes time getting used to and working out the kinks upon install.

Alternativas consideradas

Clover, NCR Aloha e CAKE POS

Razões para escolher o Toast POS

We needed to have a better system than the old one we were using, as in most places. Toast offered the package at a wonderful price and the system supports the costs.

Software anterior

NCR Aloha

Razões para mudar para o Toast POS

Price, support, system use

Resposta do Toast

Hi there, Mora from Toast here. It's great to hear that your positive experiences with Customer Care have enabled you to efficiently train up new team members. Thank you for providing this feedback!

Amber C.
Classificação geral
  • Setor: Restaurantes
  • Porte da empresa: 11-50 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Amazing Customer service

Avaliado em 16/08/2021

amazing

amazing

Vantagens

The customer service with toast system is amazing. I have called at least once a week for the past two months learning features and everything there is to know about the POS. I have never waited longer than 1 minute for a real live person to answer on their customer support phone number. Every time the guys are so helpful and quick. They explain everything and are available 24/7 seriously it’s 3:08AM and they just got done helping me set up scheduling through the system. I highly recommend

Desvantagens

The only concerns that has come to our attention is the processing fees. But all processing fees no matter what system you use is high and adds up every month. It’s nots toast fault credit card fees are high and that’s the banks not toast

Gonca E.
Classificação geral
  • Setor: Restaurantes
  • Porte da empresa: 2-10 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 0.0 /10

Terrible Tech Support And Filled With Bugs

Avaliado em 24/10/2019

TOAST is actually one of the worst POS systems you can use. I have been a restaurant industry...

TOAST is actually one of the worst POS systems you can use. I have been a restaurant industry veteran on the owner's side for over a decade. Before that, I worked in the industry for another decade. Ask ten restaurants what they think of Toast, and 9 of them will tell you how awful they are. I know three off the top of my head who turned to Toast because we were using it, only to realize how awful the system is. Below are the reasons why Toast is a waste of money.

Vantagens

Affordable
Customer facing customization

Desvantagens

1. Their technical support is AWFUL. Every time we have a major support issue- now only does it take them DAYS to respond via email, but they almost always find a way to deflect the blame.
2. You cannot process voids or refunds properly through the system. We have tried countless times to do this, only to have the ticket not void, causing the customer to file for a chargeback. Keep in mind, TOAST charges you a fee every time they have to refund a customer via a chargeback claim.
3. For TWO YEARS now, our delivery receipts keep printing to our self-ordering kiosk's printer instead of our cashier facing printer. TWO YEARS!
4. Every single time they do an update on their system, it almost always crashes, freezes, or goes offline, causing our employees to freak out when they can't get it back up and running.
5. Despite us paying a premium for our monthly subscription, they still cannot get the gift card or loyalty reward program working properly.
6. We have our delivery zone set to a certain zip code, yet we still receive orders outside of this zip code, causing customers to get upset with us.

Overall, from a price point, with how much your monthly subscription will run you and the amount of headaches and acid reflux you will deal with- it's not worth it. Go with Revel or Clover. Pass on this. You end up paying more in lost time, chargeback fees, and waste money on a subscription that doesn't even provide you with enough support.

Alternativas consideradas

Clover e Revel Systems

Razões para mudar para o Toast POS

The price was more affordable and they gave us a discount.
Don J.
Classificação geral
  • Setor: Restaurantes
  • Porte da empresa: 501-1.000 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 8.0 /10

CHG Review

Avaliado em 03/06/2021

Hardware maintenance can sometimes be a challenge, and need some development in enterprise menu...

Hardware maintenance can sometimes be a challenge, and need some development in enterprise menu management. Otherwise, software is very good and Toast team has been great to work with.

Vantagens

Ease of use, conversational ordering is great. Easy menu programming. Online ordering also works well with our provider and credit card processing is very good.

Desvantagens

Hardware maintenance can sometimes be a challenge, and need some development in enterprise menu management

Exibindo 5 avaliações de 284 Leia todas as avaliações

Perguntas frequentes sobre o Toast POS

Abaixo estão algumas perguntas frequentes sobre o Toast POS.

O Toast POS oferece os seguintes planos de pagamento:

  • A partir de: US$ 165,00/mês
  • Modelo de preços: Versão gratuita, Assinatura
  • Teste Grátis: Não disponível

Os clientes habituais do Toast POS são:

Profissional autônomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001+

O Toast POS está nos seguintes idiomas:

inglês

O Toast POS é compatível com os seguintes dispositivos:

Android (celular)

O Toast POS se integra com os seguintes aplicativos:

7shifts, Avero Slingshot, BevSpot Food and Beverage Management, Chowly, Cirrus, Cohesion, Como Sense, Compeat, Craftable, CrunchTime, CrunchTime TeamworX, DAVO, DolceClock, DoorDash, Envysion Managed Video Solution, GrubHub, Harri, Homebase, HotSchedules, Incentivio, LevelUp, Marketman, Odeko, Olo, OpenTable, Paytronix, PeachWorks, Proliant, Punchh, QuickBooks Online Advanced, Raydiant, Repeat Returns, Restaurant365, Resy OS, Sauce, SevenRooms, Sling, Solink, SynergySuite, TapMango, Tock, Vestwell, Yellow Dog Inventory, xtraCHEF

O Toast POS oferece as seguintes opções de suporte:

Email/Help Desk, FAQs/Fórum, Base de conhecimento, Suporte por telefone, Assistência 24/7

Categorias relacionadas

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