Toast POS

Toast POS

Cloud-based Point of Sale solution for restaurants

4.3/5 (213 avaliações)

Resumo do Toast POS

Toast is a Point of Sales (POS) software which allows business owners to reduce operational costs, increase staff efficiencies, and improve customer experience. The software can be paired only with an Android tablet and offers no support for iPad at present. The software caters to the needs of several outlets in quick service restaurants (QSR), fine dining restaurants, coffee outlets, bakery’s, pizza chains, and breweries & bars.

Toast POS offers menu management features that include setting up the entire menu including all the groups & sub-groups, customizing menu’s separately for online & offline audiences, and adding time specific pricing for menu’s such as happy hour menu. The product provides a restaurant ordering feature that offers capability to take orders on the fly, sending automatic notifications to the server when the order is ready, and splitting bills & menu items among customers. The solution simplifies payments for the customers & business owners by offering features such as 'pay at the table', tipping servers directly from the tablets, emailing receipts or printing them through integration with an external printer, and the ability to turn payments into loyalty points redeemable on future visits. The product also tracks real-time menu sales and provides users with detailed reporting of product mix across all menus.

Toast POS operates on a subscription based pricing model based on the core software in addition to offering add-on modules such as online ordering, loyalty programs, and digital & physical gift cards. The product also offers bundled hardware with a one-time pricing option. Some of the key customers of ToastPOS include Lakewood Brewing Company, Paris Creperie, Beach Hut Deli, and Fresh City.

Preços

A partir de
US$ 100,00/mês
Opções de preços
Avaliação gratuita
Licença única
Assinatura
Relação qualidade/preço

Dispositivos

Porte da empresa

P
M
G

Mercados

Estados Unidos

Idiomas

Inglês

Toast POS - Avaliações

Classificação geral
4.3/5
85% avaliações positivas
138
Excelente
43
Muito bom
12
Média
4
Ruim
16
Péssimo
Avaliador Verificado
Traduzir com Google

Toast--Support when you need it.

Usado Diariamente durante 1 a 5 meses
Avaliado em 16/05/2019
Fonte da avaliação: Capterra

We are still early in the implementation of using Toast, but thus far I have been very impressed with their customer service and professional manner in which they have trained and supported our company.

Vantagens

I love that Toast supports their product. You can call and get someone on the line that will help you answer your questions. They also provide the hardware necessary to run their software. They are constantly updating their software to meet the needs of their users and are staying current with the technology. One option that is particularly useful to us is printing individual labels for each shake. In other words, we could have a bus of individuals come to our restaurant, and we need to print individual labels on each shake to identify what is in the shake so that it gets to the right person. In the past, we had to individually write on each cup.

Desvantagens

The most difficult part to swallow is the fact that you have a monthly payment for the software--even if you are a seasonal business and only open for less than half the year. Toast will make some concessions for that, but it still seems costly since our other solution we used was free and pretty much did everything we needed short of printing individual labels for the shakes.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

8.0/10
Michelle T.
Traduzir com Google

Why I chose Toast

Usado Diariamente durante Mais de um ano
Avaliado em 30/03/2017
Fonte da avaliação: SoftwareAdvice

With now being in business a full year now, I have and I still am learning pro and cons of doing business. I have worked in restaurants but I have never been on the manager/owner side and it's not as easy as you think it is. When running your own business for the most part you are on your own! I sat down with a computer tech to figure out the best POS system for my business. There are SO many out there and being unfamiliar with them a lot of research was done! I attended the Gordon Food Show a month before we opened and I got to see first hand how Toast worked. I was very impressed with the system and how easy it looked to operate (remember I've never been on this side of the business) and we had decided to work 100% with Gordon Food Service because of their support and looking at our best interest for starting our business. Now a year later, I could't imagine being with another POS system so no regrets here on choosing Toast for our POS!

Vantagens

Customer Support! - I rate them 100 on this!! Any questions I have big or small, they are just a phone call away! If my call isn't answered right away or I get busy, they have the feature to leave your number and they will call you back ASAP.
Customer Service - Being a tech and answering some of the crazy questions (I'm one who probably has the most) they are always patient, friendly and very professional when answering questions.

Desvantagens

Credit Card Processing Fees - With other Processing companies out there some are cheaper but overall with Toast, they win. It's the hidden fees you have to watch. Toast fees appear to be higher but what you see is what you get where with the other guys you have to read the fine print.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

10.0/10
Theo K.
Traduzir com Google

Toast is really a great system easy & saves time. Problems false promises from sales rep & cc fees

Usado Diariamente durante 6 a 12 meses
Avaliado em 26/03/2018
Fonte da avaliação: Capterra

Vantagens

That is super user friendly. Fast and overall a great system. Seriously aside from what I write in the CON section. Toast REALLY is the best software POS system I have worked with. Hands down.

Desvantagens

The credit card processing fees they initially promise you they can match your current rates which they DO NOT its a LIE. Then customer service never gets back to you or passes you on to someone else then someone else and someone else. Never follow through with their promises and never can get ahold of your sales rep and he doesn't reply or follow through when you finally do get him on phone. Beware they will not match your credit card rate like they promise you. They will overcharge you if you don't watch exactly what they are taking out of you bank account. You will get charged for modules they say they will " give you for x amount of months free" and then continue getting charged and have to wait months and months and make a million phone calls to try and get your money back for 'free trials they charged you for and your money back for when you told them you didn't want them at all after "free trail" and they continue charging you. Biggest advice is get your credit card rates in clear upfront writing and sit down and figure it out. Make sure they are not screwing you. Because its not only happened to us but several other businesses.

Resposta do Toast Tab

Hi Theo - It's great to hear that Toast has saved you time and made the business more efficient. We strive to make merchant processing as transparent and straightforward as possible. It's great advice to discuss rates upfront and get the clear rate breakdown. Please work with our Support team to address your concerns. We want to find a solution that works for you.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Lindsay M.
Traduzir com Google

Not the best, not the worst

Usado Diariamente durante Mais de um ano
Avaliado em 06/12/2018
Fonte da avaliação: Capterra

Overall my experience is indifferent. While I am occasionally irritated with this system other days it functions fine but overall it is still mediocre. I would recommend it to someone with a strong encouragement of researching the program to see if it is the best system for your business.

Vantagens

Toast POS system has a VERY short list of pros from my time using it in my restaurant. One of the only pros is the easy-to-read menu set up. While There are not many features or anything about the system that I found unique or helpful, there are not to many bad elements that stand out either. It is a simple and mediocre system.

Desvantagens

The biggest con of this program to me is the ridiculous amount of time it takes the systems to download and log on, not just first thing in the morning but periodically throughout the day. There are also issues with set times and online orders being updated because all systems must sync variously throughout the day as well. The system is not user friendly or easy to use right away and takes more time getting use to than past systems I have used.

Resposta do Toast

Hi Lindsay- thank you for your feedback. We may be able to help troubleshoot the loading issue you are having. Please work with Toast Support by calling (617) 682-0225, or log on to Toast Central to chat with them live.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

5.0/10
Avaliador Verificado
Traduzir com Google

One of the most intuitive POS systems I have encountered

Usado Diariamente durante Mais de dois anos
Avaliado em 14/01/2019
Fonte da avaliação: Capterra

When I began using Toast there was fear of a learning curve however I immediately adapted to it as it seemingly was designed by the professionals in the industry who use it. Everything is where it needs to be and it is incredibly easy to train new employees on the system even without previous experience working with a POS system.

Vantagens

Very intuitive user interface
Incredibly easy to pick up and go with previous POS system knowledge
Very responsive clicks
Great organization tools for menu options
Split check function is much easier to use than other systems
Credit card transaction time is very fast

Desvantagens

Training entire staff over to a new POS
Other than the cost of training and time for adaptation there is no reason this POS should not be ranked alongside the industry standards like Aloha and Micros

Resposta do Toast

Hi there, Jasmine from Toast here. It¿s great to hear that Toast is helping your restaurant become more efficient and that it is easy to use and integrate into your restaurant. We are glad some of our features, like the split check function and quick credit card transaction, are helping your operations. We're excited to continue to help you to thrive!

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

10.0/10

Preço do Toast POS

A partir de
US$ 100,00/mês
Opções de preços
Avaliação gratuita
Licença única
Assinatura
Relação qualidade/preço

Core Software: $100 per month + $50 per month for each additional device (billed annually)

Enterprise Software: Contact Toast POS for pricing information or a quote

Hardware:

• 10" Hardware Bundle: $1,362 one-time
• Handheld Tablet Bundle: $450 one-time

Recursos do Toast POS

  • API
  • Gestão de descontos
  • Gestão de funcionários
  • Integração de terceiros
  • Notificações automáticas
  • PDV
  • Painel de atividades
  • Programa de fidelidade do cliente
  • Rastreamento de estoque

  • Banco de dados do cliente
  • Geração de relatórios de vendas
  • Gerenciamento de faturas
  • Gestão de estoques
  • Gestão de pedidos
  • Histórico do cliente
  • Lembretes automáticos
  • Processamento de cartões de crédito
  • Relatórios e estatística
  • Sistema de vales-presente
  • Várias localizações

Mais informações sobre Toast POS

Principais recursos do Toast POS

  • API
  • Automatic notifications sent to servers' tablets
  • Create employee permissions by role
  • Credit card payments
  • Customer data combing
  • Customizable menus and workflows
  • Discounts for items
  • Export payroll in one click
  • Integration with QuickBooks
  • Integration with QuickBooks, Peachworks, etc.
  • Inventory tracking
  • Loyalty programs
  • Monitor restaurants anywhere & anytime
  • Online order entry through Toast POS
  • POS Solution
  • Restaurant reports update in real-time
  • Restaurant sales report dashboard
  • Restaurant sales reports
  • Split checks
  • Track active & seasonal staff and who clocked in

Vantagens

● Toast POS allows food servers to take orders directly with the POS tablets, avoiding the hassles of them running back and forth between kitchen, terminals, or the serving tables.

● The product offers an intuitive interface with features such as adding or removing menu items, changing interface layouts, marking stock outs, all from the tablet’s interface.

● The solution enables users to pay bills, sign receipts, and offer tip right at their tables using the tablet’s interface.

● Toast POS allows the users to perform extensive customizations on its interface. It provides options to customize the entire menu, adding role-based permissions and automating discounts & loyalty program workflows.

● The product also enables restaurant owners to track staff performance on key metrics by sending daily email digests on the key parameters.

Perguntas frequentes sobre o Toast POS

Abaixo estão algumas perguntas frequentes sobre o Toast POS.

P: Que tipo de planos o Toast POS oferece?

O Toast POS oferece os seguintes planos de pagamento:

A partir de: US$ 100,00/mês

Modelo de preços: Licença única, Assinatura

Avaliação gratuita: Não disponível

Core Software: $100 per month + $50 per month for each additional device (billed annually)

Enterprise Software: Contact Toast POS for pricing information or a quote

Hardware:

• 10" Hardware Bundle: $1,362 one-time
• Handheld Tablet Bundle: $450 one-time

P: Quais são os principais recursos do Toast POS?

O Toast POS oferece os seguintes recursos:

  • API
  • Automatic notifications sent to servers' tablets
  • Create employee permissions by role
  • Credit card payments
  • Customer data combing
  • Customizable menus and workflows
  • Discounts for items
  • Export payroll in one click
  • Integration with QuickBooks
  • Integration with QuickBooks, Peachworks, etc.
  • Inventory tracking
  • Loyalty programs
  • Monitor restaurants anywhere & anytime
  • Online order entry through Toast POS
  • POS Solution
  • Restaurant reports update in real-time
  • Restaurant sales report dashboard
  • Restaurant sales reports
  • Split checks
  • Track active & seasonal staff and who clocked in

P: Quem costuma usar o Toast POS?

Os clientes habituais do Toast POS são:

Grandes empresas, Empresas de médio porte, Pequenas empresas

P: Em que idioma o Toast POS está?

O Toast POS está nos seguintes idiomas:

Inglês

P: Que tipo de planos o Toast POS oferece?

O Toast POS tem os seguintes planos de preços:

Licença única, Assinatura

P: O Toast POS é compatível com disponíveis móveis?

O Toast POS é compatível com os seguintes dispositivos:

Android

P: O Toast POS se integra com quais outros aplicativos?

O Toast POS se integra com os seguintes aplicativos:

7Shifts, CrunchTime, Findmyshift, Homebase, HotSchedules, Hubworks Hostel Management, MarginEdge, Push Operations, QuickBooks, Tanda

P: Que nível de suporte o Toast POS oferece?

O Toast POS oferece as seguintes opções de suporte:

FAQs, Fórum, Base de conhecimento, Suporte online, Suporte por telefone, Tutoriais em vídeo