Sobre o Toast POS

Toast is a Point of Sales (POS) software which allows business owners to reduce operational costs, increase staff efficiencies, and improve customer experience. The software can be paired only with an Android tablet and offers no support for iPad at present. The software caters to the needs of several outlets in quick service restaurants (QSR), fine dining restaurants, coffee outlets, bakery’s, pizza chains, and breweries & bars.

Toast POS offers menu management features that include setting up the entire menu including all the groups & sub-groups, customizing menu’s separately for online & offline audiences, and adding time specific pricing for menu’s such as happy hour menu. The product provides a restaurant ordering feature that offers capability to take orders on the fly, sending automatic notifications to the server when the order is ready, and splitting bills & menu items among customers. The solution simplifies payments for the customers & business owners by offering features such as 'pay at the table', tipping servers directly from the tablets, emailing receipts or printing them through integration with an external printer, and the ability to turn payments into loyalty points redeemable on future visits. The product also tracks real-time menu sales and provides users with detailed reporting of product mix across all menus.

Toast POS operates on a subscription based pricing model based on the core software in addition to offering add-on modules such as online ordering, loyalty programs, and digital & physical gift cards. The product also offers bundled hardware with a one-time pricing option. Some of the key customers of ToastPOS include Lakewood Brewing Company, Paris Creperie, Beach Hut Deli, and Fresh City.

Preços a partir de:

US$ 165,00/mês

  • Versão gratuita
  • Teste Grátis
  • Assinatura

5 principais alternativas ao Toast POS

Principais benefícios do Toast POS

● Toast POS allows food servers to take orders directly with the POS tablets, avoiding the hassles of them running back and forth between kitchen, terminals, or the serving tables.

● The product offers an intuitive interface with features such as adding or removing menu items, changing interface layouts, marking stock outs, all from the tablet’s interface.

● The solution enables users to pay bills, sign receipts, and offer tip right at their tables using the tablet’s interface.

● Toast POS allows the users to perform extensive customizations on its interface. It provides options to customize the entire menu, adding role-based permissions and automating discounts & loyalty program workflows.

● The product also enables restaurant owners to track staff performance on key metrics by sending daily email digests on the key parameters.

Dispositivos

Porte da empresa

P M G

Mercados

Estados Unidos

Idiomas

inglês

Preços a partir de:

US$ 165,00/mês

  • Versão gratuita
  • Teste Grátis
  • Assinatura

5 principais alternativas ao Toast POS

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Recursos

Total de recursos do Toast POS: 70

  • API
  • Acesso para Celular
  • Alertas/notificações
  • Análise de dados em tempo real
  • Assinatura eletrônica
  • Automação de pedidos
  • Cobrança e faturamento
  • Contabilidade incorporada
  • Contas de clientes
  • Controle de estoque
  • Controles independentes
  • Controles/permissões de acesso
  • Dividir contas
  • Estimativa de entrega
  • Gestão de clientes
  • Gestão de comissões
  • Gestão de comércio eletrônico
  • Gestão de cozinhas e cardápios
  • Gestão de descontos
  • Gestão de devoluções
  • Gestão de dicas
  • Gestão de entrega
  • Gestão de estoques
  • Gestão de funcionários
  • Gestão de lista de espera
  • Gestão de pedidos
  • Gestão de preços
  • Gestão de promoções
  • Gestão de recibos
  • Gestão de reservas
  • Gestão de tabelas
  • Gestão de tesouraria
  • Gestão de vales-presente
  • Histórico de transações
  • Imagem de marca personalizável
  • Importação/exportação de dados
  • Integração da contabilidade
  • Integração de PDV
  • Integrações de terceiros
  • Leitura de código de barras/tíquetes
  • Marketing por e-mail
  • Mensagens de SMS
  • Menu Builder
  • Monitoramento em tempo real
  • Order Scheduling
  • PDV para restaurantes
  • Pagamentos eletrônicos
  • Pagamentos móveis
  • Pagamentos online
  • Painel de atividades
  • Para padarias
  • Para restaurantes
  • Pedidos online
  • Personalização de sites
  • Ponto de venda para bares
  • Ponto de vendas (PDV)
  • Processamento de cartões de crédito
  • Processamento de pagamentos
  • Programa de fidelidade
  • Rastreamento de devoluções
  • Rastreamento de estoque
  • Rastreamento de pedidos
  • Registro de pedidos
  • Relatórios de vendas
  • Relatórios e análise de dados
  • Relatórios e estatística
  • Relatórios em tempo real
  • Relatórios personalizáveis
  • Seguimento de status
  • Várias localizações

Alternativas

Revel Systems

3,7
#1 alternativa ao Toast POS
Revel iPad point-of-sale system for restaurants, bars, retail, quick service restaurants, and enterprises. We help you...

Square Point of Sale

4,7
#2 alternativa ao Toast POS
Square Point of Sale is a POS solution for Android and iOS devices which includes tools for managing payments, digital...

NCR Aloha

3,7
#3 alternativa ao Toast POS
NCR Aloha is a cloud-enabled restaurant management and point-of-sale (POS) platform that helps restaurants focus on...

Clover

3,9
#4 alternativa ao Toast POS
Clover is an all-in-one platform designed to help on and offline retailers, quick service restaurants, and other...

Avaliações

Classificação geral

4,1 /5
(293)
Relação qualidade/preço
3,8/5
Recursos
4,0/5
Praticidade
4,3/5
Suporte ao cliente
3,8/5

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Exibindo 5 avaliações de 293
Jayelynn W.
Classificação geral
  • Industry: Alimentação e bebidas
  • Company size: 11-50 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Incredibly Efficient!

Avaliado em 05/09/2019

Overall, I'm thrilled we switched to Toast. It's simple to use, has made us more efficient, and...

Overall, I'm thrilled we switched to Toast. It's simple to use, has made us more efficient, and wasn't as expensive as similar systems.

Vantagens

Compared to POS systems I've used in the past, Toast is a lifesaver! It has tremendously improved efficiency and flow of our Taproom. We now have the ability to swipe a card and store credit card information; which is a huge benefit for those of us in co-op spaces. Although they look bulky, their handhelds fit into your back pocket and allow us to close tabs out table side. They are shock and water resistant, plus you can log into more than one device at the same time so if you're working alone, you can close out multiple parties at once. As a GM, I'm grateful that Toast is not only cloud-based, but allows me to access the back end from my laptop or smart phone so I don't have to be onsite to make system changes. Updates are incredibly quick so there's not a ton of down time. There is also Toast Central, where you can troubleshoot issues yourself rather rather than immediately calling Support. They are helpful instructions with screenshots and videos.

Desvantagens

Customer Support is hit or miss. I always get an answer, it's just a matter of when I get it. After hours and on weekends, I feel like their staffing is very limited which leads to delays in getting immediate help. Thankfully it's only happened once where I needed a quick answer and wasn't able to get it.

Alternativas consideradas

Aloha EPOS

Razões para escolher o Toast POS

The main reason was functionality. TouchBistro required us to use card readers attached to iPads, but finding iPad protectors that would allow enough room for the card readers was extremely difficult. I also had to be onsite to make any changes to the back end which was extremely inconvenient.

Software anterior

TouchBistro

Razões para mudar para o Toast POS

While it has a lot of features, we couldn't justify the cost versus the features we would actually be using. Since we don't have a kitchen in our Taproom, we didn't need the inventory and recipe features that make Aloha a standard in our industry.

Resposta do Toast

Hi Jayelynn, Jasmine from Toast here. Thank you for your feedback. We are thrilled to hear how multiple features of Toast have improved your operations, and that you are taking full advantage of Toast Central as a resource!

Avaliador Verificado
Classificação geral
  • Industry: Bens de consumo
  • Company size: 11-50 funcionários
  • Usado Diariamente durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 8.0 /10

Toast--Support when you need it.

Avaliado em 16/05/2019

We are still early in the implementation of using Toast, but thus far I have been very impressed...

We are still early in the implementation of using Toast, but thus far I have been very impressed with their customer service and professional manner in which they have trained and supported our company.

Vantagens

I love that Toast supports their product. You can call and get someone on the line that will help you answer your questions. They also provide the hardware necessary to run their software. They are constantly updating their software to meet the needs of their users and are staying current with the technology. One option that is particularly useful to us is printing individual labels for each shake. In other words, we could have a bus of individuals come to our restaurant, and we need to print individual labels on each shake to identify what is in the shake so that it gets to the right person. In the past, we had to individually write on each cup.

Desvantagens

The most difficult part to swallow is the fact that you have a monthly payment for the software--even if you are a seasonal business and only open for less than half the year. Toast will make some concessions for that, but it still seems costly since our other solution we used was free and pretty much did everything we needed short of printing individual labels for the shakes.

Alternativas consideradas

Square for Retail

Razões para mudar para o Toast POS

We chose Toast over Square because of: 1. Dedicated support 2. Individual labels for each shake 3. Text notifications to customer when their food is done 4. More reliable KDS (Kitchen Display Systems) 5. Much larger and more functional KDS screens
Mattt B.
Classificação geral
  • Industry: Restaurantes
  • Company size: 51-200 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 4.0 /10

The functionality is perfect, the credit cards fees and the customer service are terrible

Avaliado em 13/01/2022

great when your buying, lots of turnover in account management, and customer service is non...

great when your buying, lots of turnover in account management, and customer service is non existent when you have a real issue... you just have to deal with it until they decide to call you during your rush, so you can't take the call and then you start all over again.. LOL

Vantagens

functionality. We have used for 10 years about, since they started I guess we are early adopters. It has truly developed into a great pos, with lots of flexibility. The online ordering portal is second to none. Though they should have some features, like car color and make type options.

Desvantagens

Credit card fees for card not on hand is exorbitant and you can't use other cc companies with this software/tablet. The customer service might be the worst I have ever experienced. "we will escalate this to tier 2" blah, blah, blah.. hilarious. We have a mountain of open cases. Our first pos was with a local guy who built his own software. It was incredible how flexible the software was. It even downloaded directly into our quickbooks without any third party having to do translation. Amazing!! ultimately he retired and never took the software to the next level. Too bad.

Avaliador Verificado
Classificação geral
  • Industry: Restaurantes
  • Company size: 2-10 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 0.0 /10

Horrible customer service

Avaliado em 03/12/2021

Horrible, sales rep, upper management & customer care is a joke. On [SENSITIVE CONTENT], my...

Horrible, sales rep, upper management & customer care is a joke. On [SENSITIVE CONTENT], my terminal broke and they said they would over night another one it took three weeks , which really hurt our business , and frustrated our employees, that are hard to come by right now. The terminal they sent had no protective material around it and it arrived broken , waited another week for a new one, NOW 4 WEEKS with out a terminal. I needed to send back the original broken terminal but they never sent me a label. I had no idea where they wanted it send, it took 6 phone calls, one call I was on hold for 53 minutes all phone calls took at least 30 minutes of my time retelling the story and how I JUST NEEDED A RETURN LABEL<,also dozens of emails (their customer care email NO responded) at long last today I received an email [SENSITIVE CONTENT] from FED EX with a label to print.No email from Toast, so I am assuming this label is to return my broken terminal ,by the way they are billing me for the unreturned terminal $1400.00 which has sat on my desk since August.I would love noting more then to send it back to them and get it off my desk. TOAST "customer CARE "is about as bad as it gets. I do not recommend this company . The day to day POS works fine, most of the time but if you need help you will be forgotten and your business will feel the pain . Remember it took us 4 weeks to get a new POS terminal and months to return the broken one only because they would not send a label.

Vantagens

The software is fine, works like most others

Desvantagens

The software is fine, works like most others

Denise G.
Classificação geral
  • Industry: Restaurantes
  • Company size: 201-500 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Great Resource for Restaurant Management

Avaliado em 06/10/2021

Overall happy with the product and will likely continue to be as they are forever growing,...

Overall happy with the product and will likely continue to be as they are forever growing, expanding, and adding in relevant new services frequently.

Vantagens

Toast has been a serious upgrade to our establishment. It is very user friendly and operates off a more "in the times" type of software than some other very outdated POS systems. All of their staff is friendly. The third party integrations are endless and offer something for all kinds of businesses. Online ordering and the ability to have an unofficial doordash partnership is very helpful and easy to use.

Desvantagens

Support is not always the most efficient or informative. We often find where they simply cannot help us during odd inquiries or glitches, or we get multiple answers from different people. We also would like to see toast work on a table management and waitlist system that is actually functional for the restaurant. Currently, they offer third party table management integrations, but we have done trials with a few and none have quite what we are looking for.

Exibindo 5 avaliações de 293 Leia todas as avaliações

Perguntas frequentes sobre o Toast POS

Abaixo estão algumas perguntas frequentes sobre o Toast POS.

O Toast POS oferece os seguintes planos de pagamento:

  • A partir de: US$ 165,00/mês
  • Pricing model: Versão gratuita, Assinatura
  • Free Trial: Não disponível

Starter: From $0 per month (Flexible payment options available) Essentials: $165 per month (3 months free on Digital Ordering) Growth: From $272 per month

Os clientes habituais do Toast POS são:

Profissional autônomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001+

O Toast POS está nos seguintes idiomas:

inglês

O Toast POS é compatível com os seguintes dispositivos:

Android (celular)

O Toast POS se integra com os seguintes aplicativos:

7shifts, Avero Slingshot, BevSpot Food and Beverage Management, Chowly, Cirrus, Cohesion, Como Sense, Compeat, Craftable, CrunchTime, CrunchTime TeamworX, DAVO, DolceClock, DoorDash, Envysion Managed Video Solution, GrubHub, Harri, Homebase, HotSchedules, Incentivio, LevelUp, Marketman, Odeko, Olo, OpenTable, Paytronix, PeachWorks, Proliant, Punchh, QuickBooks Online Advanced, Raydiant, Repeat Returns, Restaurant365, Resy OS, Sauce, SevenRooms, Sling, Solink, SynergySuite, TapMango, Tock, Vestwell, Yellow Dog Inventory, xtraCHEF

O Toast POS oferece as seguintes opções de suporte:

Email/Help Desk, FAQs/Fórum, Base de conhecimento, Suporte por telefone, Assistência 24/7

Categorias relacionadas

Veja todas as categorias de software encontradas para Toast POS.