Restaurant POS system optimized for handheld devices
3.5/5 (50 avaliações)NCR Aloha POS is a restaurant POS (point-of-sale) system that is flexible and scalable to any size and type of restaurant whether it is fine dining or quick service. It is a fully featured solution that is available as a stand-alone system or as a web-based program. Aloha POS enables mobile ordering and payment, table and reservation management, takeout and delivery mapping, as well as kitchen production.
Aloha POS offers users an intuitive visual interface that supports check spitting, card processing, loyalty programs and gift cards. There is also a mobile version of NCR Aloha POS software available for iPad and iPhone.
Aloha POS offers a variety of summary reports including total sale, server sales, product mix, item and category sales, labor costs, and service speed. If an item is running low, users will be able to see exactly how much stock is left and all data is synchronized between devices including handhelds and mobiles connected to the Aloha POS app.
If the establishment's internet goes down, Aloha POS will still process and take orders thanks to its multiple layers of redundancy. The NCR company offers free software upgrades and next generation hardware terminals every five years.
Vantagens
Aloha is a lifesaver! I have used many many systems in my 10 years as a waitress and the majority of the companies I have worked for prefer Aloha. The amount of modifiers per entree items help with being intuitive and helps with server training as well. Each entree can be assigned certain buttons that help the servers efficiently place orders with ease of access. There is also a way to add and delete buttons so that should your menu change or need updating, there is a way to update within 24 hours.
Desvantagens
Adding and Deleting buttons is a little complicated if you are not familiar with the system. While you CAN do a lot with the system, it does take a lot of customer support to help any new users navigate through the software. This is a small price to pay for the ease of access that Aloha provides.
I withheld final payment for the system until all the kinks were worked out and toward the end, I was told I was being given a discount of 10%. I still paid the full contracted amount that was agreed upon before the system was installed, but was confused how the discount was applied since the payment was the same. After many discussions, I finally understood: I was given a pre-purchase discount that sales personnel are allowed to give at their discretion. Someone in billing told me that "I was chosen" for the discount and it did not have to be given and she hoped that would show me their level of commitment. I told her, though the discount was appreciated when it was given months before, the initial discount had nothing to do with the service issues that occurred at installation, hence, that discount could not be applied to the problem. I told her that as a restaurant owner, I could not give someone a gift card as a gesture of generosity, and then, if when using it they had a bad experience, tell them, "at least you didn't pay full price"!
Vantagens
It works! It accomplishes what we need for the most part and the issues that arise from time to time are generally dealt with easily.
Desvantagens
Service. Setting up the system was a horrible experience. There were no less than 3 trained technicians working on the install, yet it took 4 painful weeks to finally get it working the way it should.
Because it is a computer, I find it hard to believe that we are told sometimes that it cannot do that.
Overall this product works very well, and is very easy to figure out if you sit and learn for a bit. There are many integrated functions that allow us to do many things within the system. The staff finds it very easy to use as well. Very few problems.
Vantagens
I can edit most things on my own, and the ease of changing things in the POS is fairly simple. The ergonomic design makes it easy for staff to use.
Desvantagens
I think the customer service sometimes lacks, in terms of getting through to the right person to help and then the problem never truly being resolved. Some of the buttons I have needed in the past, are not allowed on my end and I have to call and have someone add them to my end which is silly.
Been using Aloha POS software at three of our restaurants. Easy to train staff. Only negative is that NCR is too big of company to respond to customers needs on a timely basis.
Vantagens
Quick to learn. Great for multi units operations. No monthly fees, can purchase Aloha outright. Provides necessary reports to efficiently run and operate your business. Durability.
Desvantagens
NCR support response time to issues . Monthly Fees for optional products e-cards, loyalty. Unable to purchase swipe e-cards from other sources.
It is too difficult to navigate the back of the house functionality. There are too many steps involved.
Vantagens
Ease of use for servers in that the categorization and screens are easy to follow and remember. The checkout feature for daily data capturing is also very usefull.
Desvantagens
Back of the house programming. Changing buttons and designing screens, along with changing the footer on the customer ticket, is too difficult to navigate easily.
All-inclusive monthly payment. No contract period required. No unexpected costs. Users can add or remove products anytime.
Contact NCR Aloha POS for pricing.
Aloha POS is available as both an on-premise software and a cloud-based service with data storage.
Restaurant owners and managers can streamline their restaurant’s processes including order routing, breakdowns, and kitchen management.
Aloha POS offers a variety of reports including total sale, server sales, product mix, item and category sales, labor costs, and service speed.
Aloha POS is an ideal solution for all restaurant types or sizes and thanks to its flexibility, users can add or remove products from their software package at anytime.
Security features offered by Aloha POS include threat detection, employee theft and compromise prevention.
Abaixo estão algumas perguntas frequentes sobre o Aloha POS.
O Aloha POS oferece os seguintes planos de pagamento:
Modelo de preços: Assinatura
Avaliação gratuita: Não disponível
All-inclusive monthly payment. No contract period required. No unexpected costs. Users can add or remove products anytime.
Contact NCR Aloha POS for pricing.
O Aloha POS oferece os seguintes recursos:
Os clientes habituais do Aloha POS são:
Grandes empresas, Empresas de médio porte, Pequenas empresas
O Aloha POS está nos seguintes idiomas:
Inglês
O Aloha POS tem os seguintes planos de preços:
Assinatura
O Aloha POS é compatível com os seguintes dispositivos:
iPhone, iPad
O Aloha POS se integra com os seguintes aplicativos:
7Shifts, Clear Spider, HotSchedules, Hubworks Hostel Management, QSROnline, SailPlay Loyalty, SynergySuite, TimeForge, WebRezPro, Wisetail LMS
O Aloha POS oferece as seguintes opções de suporte:
Suporte online, Suporte por telefone
