Sobre o Autotask PSA

Autotask PSA is an intelligent IT business management platform that centralizes operations to deliver the
mission-critical tools needed to run an IT managed services business. A single pane of glass view provides
full visibility into services, internal operations, customers, and prospects to improve efficiency and service with workflows optimized for MSPs to help resolve tickets faster—and make data-driven decisions to improve efficiency, accountability, and profitability.

Autotask PSA is a 100% SaaS application which means there is no hardware to test, maintain, or update. Autotask PSA has a proven track record of consistently delivering enterprise-grade, 99.99% uptime. Autotask PSA also offers a secure platform, with Datto requiring
two-factor authentication, undergoing routine penetration testing and infrastructure hardening, and actively monitoring for unauthorized access attempts.

Autotask PSA is the central hub for any MSP, and Datto’s open platform and API enables it to integrate with more than 200 critical applications such as remote monitoring and management and accounting solutions that an MSP needs to run their business. The single pane of glass increases efficiency and productivity
with intelligence to quickly identify relevant solutions from the knowledge base to solve issues more quickly and optimize workflows for MSPs to save time on every ticket.

Autotask PSA enables MSPs to work faster and easier with customizable dashboards for each individual user, providing an instant understanding of what’s happening with widgets that show mission-critical business data in real time. MSPs can track the metrics that matter and dig into the granular reporting that provides intelligence to make the best decisions for the company, such as ticket backlog, service level agreement compliance, resource utilization, and client satisfaction. Widgets are completely configurable to elevate helpful information based on each ticket or task so that it can lead the user to make smarter, data-driven
decisions and be more efficient.

Preços a partir de:

N/A

  • Versão gratuita
  • Teste Grátis
  • Assinatura

Principais benefícios do Autotask PSA

Win New Business: Manage your sales pipeline from end-to-end with full-featured CRM including Opportunity Management, Sales Dashboard and Contact Group Manager.

Improve Service Delivery: A complete Service Desk, with service level management and built-in customer surveys, means nothing falls through the cracks.

Reduce Billing time: Stop wasting unbillable time preparing invoices. Autotask PSA slashes the time associated with your billing cycle and improves cash flow through faster invoicing.

Capture More Billable Hours: Autotask PSA captures every billable hour and expense associated with your projects and services and tracks them against your client accounts and contracts.

Save Time and Deliver Better Service: Autotask PSA's Document Manager streamlines documentation utilization and organization to ensure accountability, standardization of service delivery, and tech insight and efficiency.

Boost Profit Margins: Instant access to real-time profitability analysis lets you quote projects and services more accurately than ever before.

Get Control of your Business: With a 360° view of your entire operation, you’ll know instantly what’s due, what’s billable, which employees are underutilized and which clients are most profitable.

Dispositivos

Porte da empresa

P M G

Mercados

Austrália, Canadá, China, Alemanha, Reino Unido, Índia, Japão, Estados Unidos

Idiomas

alemão, espanhol, inglês, italiano, neerlandês

Preços a partir de:

N/A

  • Versão gratuita
  • Teste Grátis
  • Assinatura

Imagens

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Recursos

Total de recursos do Autotask PSA: 88

  • API
  • Acompanhamento de atividades
  • Agendamento
  • Agendamento de manutenção
  • Agendamento de tarefas
  • Alertas/notificações
  • Alertas/transferência
  • Análise de dados em tempo real
  • Armazenamento de documentos
  • Arrastar e soltar
  • Atualização em tempo real
  • Backup automático
  • Banco de dados do cliente
  • CRM
  • Campos personalizáveis
  • Cobrança e faturamento
  • Compras e recebimento
  • Contabilidade
  • Controle de despesas
  • Controle de horas e despesas
  • Controle do processo de aprovação
  • Controle do tempo do projeto
  • Controles/permissões de acesso
  • Criação de painel
  • Dados em tempo real
  • Ferramentas de colaboração
  • Fluxo de trabalho configurável
  • Formulários personalizáveis
  • Gerenciamento de configuração
  • Gerenciamento de contatos
  • Gerenciamento de documentos
  • Gerenciamento de e-mails
  • Gerenciamento de faturas
  • Gerenciamento de fornecedores
  • Gerenciamento de pedidos de compra
  • Gerenciamento de tickets de suporte
  • Gestão da base de conhecimento
  • Gestão de ativos de TI
  • Gestão de auditorias
  • Gestão de calendários
  • Gestão de clientes
  • Gestão de contratos e licenças
  • Gestão de edição
  • Gestão de estoques
  • Gestão de help desk
  • Gestão de incidentes
  • Gestão de mudanças
  • Gestão de problemas
  • Gestão de projetos
  • Gestão de tarefas
  • Gestão de tíquetes
  • Gestão do SLA (acordo do nível de serviço)
  • Gestão do ciclo de vida do recurso
  • Gestão do conhecimento
  • Gestão do fluxo de trabalho
  • Gestão do quadro de horários
  • Imagem de marca personalizável
  • Importação/exportação de dados
  • Indicadores de desempenho
  • Integração da contabilidade
  • Integração do Active Directory
  • Integrações de terceiros
  • Lembretes
  • Logon único
  • Modelos personalizáveis
  • Notificações em tempo real
  • Orçamentos/estimativas
  • Painel
  • Painel de atividades
  • Permissões por função
  • Portal de autoatendimento
  • Portal do cliente
  • Priorização
  • Projeções
  • Questionários e feedback
  • Rastreamento de ativos de TI
  • Rastreamento de estoque
  • Rastreamento de itens faturáveis
  • Rastreamento de recursos
  • Rastreamento de tíquetes de suporte
  • Registro de auditoria
  • Relatórios de TI
  • Relatórios de resumos
  • Relatórios e análise de dados
  • Relatórios e estatística
  • Relatórios em tempo real
  • Relatórios personalizáveis
  • Visualização de dados

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JIRA Service Management

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Avaliações

Classificação geral

4,2 /5
(91)
Relação qualidade/preço
3,8/5
Recursos
4,1/5
Praticidade
3,9/5
Suporte ao cliente
4,0/5

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Exibindo 5 avaliações de 91
Garry A.
Classificação geral
  • Porte da empresa: 11-50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

We use it daily and couldn't live without it!

Avaliado em 05/12/2017

We run our entire business out of Autotask. It does everything for us as an MSP.

We run our entire business out of Autotask. It does everything for us as an MSP.

Vantagens

Autotask is about automation. It makes ticketing and billing processes standardized and automated.
It has become our central repository for information. All service related issues, time spent, contracts, hardware, etc goes in there. I tell my team all the time, "If it doesn't exist in Autotask, it didn't happen."

Desvantagens

Autotask support has historically been difficult, but is getting much better.
Reporting is very powerful, but also VERY difficult to get your arms wrapped around it. It isn't something you do on a whim. If you have time to spend with it, you'll get good data. If you don't have time to spend, make sure you pay for some Autotask consulting time to help you.

Elizabeth M.
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: Profissional autônomo
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 5.0 /10

Great for Large Teams

Avaliado em 16/09/2019

Overall I enjoyed using the Autotask PSA for most things, but it was not a good fit for the team I...

Overall I enjoyed using the Autotask PSA for most things, but it was not a good fit for the team I was working with.

Vantagens

Autotask PSA is a great option for large teams. It is fully customizable, offers a wide array of features, and has an excellent, hands-on onboarding process. It is a great option for large teams.

Desvantagens

This software required quite a bit of manual set up for tasks I needed -- things such as automatically sending emails to clients on ticket updates, changing fields from required to not required, etc. For a very small team, onboarding was a bit onerous.

Alternativas consideradas

JIRA Service Management

Razões para escolher o Autotask PSA

The team was looking for a PSA that integrated with an RMM.

Software anterior

Zoho Desk

Razões para mudar para o Autotask PSA

The RMM was the main draw, the fully integrated PSA was a perk.
Chris H.
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 11-50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 7.0 /10

CRM, Time tracking, Support management made easy

Avaliado em 08/06/2022

We successfully manage most aspects of our MSP business using Autotask. The entire workflow from...

We successfully manage most aspects of our MSP business using Autotask. The entire workflow from incoming requests, time tracking, resource management, contract management, ending with an API workflow to our billing system.

Vantagens

From an MSP perspective, this product functions as a CRM, time tracking/management, contract management, and ticket system. You can manage all aspects of an MSP business here with billing integrations available to close the loop.

Desvantagens

It can be a bit difficult to get started, but this is more of a business process issue as opposed to a product issue. If you have defined your workflow and processes you can translate them easily into this product.

Avaliador Verificado
Classificação geral
  • Setor: Segurança de rede e informática
  • Porte da empresa: 2-10 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 5.0 /10

Just OK

Avaliado em 23/05/2022

As a MSP you need to have one. The client facing ticket portal is unusable. The KB section makes it...

As a MSP you need to have one. The client facing ticket portal is unusable. The KB section makes it hard to add images.

Vantagens

It is a mature product. Has many features.

Desvantagens

Hard to use. Has made few improvements over the years. The RMM (owned by same company) integration is basic.

Alternativas consideradas

ConnectWise Automate

Razões para mudar para o Autotask PSA

Not many choices at the time.
Karen F.
Classificação geral
  • Setor: Hospitais e Saúde
  • Porte da empresa: 51-200 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

Ticket management simplified with the help of Autotask

Avaliado em 05/05/2022

My overall experience would be two thumbs up! it isn't another ticket managing system I would...

My overall experience would be two thumbs up! it isn't another ticket managing system I would prefer rather than Auto task. I feel like I'm going to be with it for a long time

Vantagens

Auto task can integrate with almost any third-party software you can imagine it can create tickets on its own from alerts received from third-party vendors, can close tickets when it notices the devices back online all by itself and on and on and on. With auto tasks if you want to automate or just keep track of your tickets or service calls it's so simple

Desvantagens

If you've never used auto task before it can feel overwhelming. There is so much you can click on and view that most users have a hard time learning everything it can do

Exibindo 5 avaliações de 91 Leia todas as avaliações

Perguntas frequentes sobre o Autotask PSA

Abaixo estão algumas perguntas frequentes sobre o Autotask PSA.

O Autotask PSA oferece os seguintes planos de pagamento:

  • Modelo de preços: Assinatura
  • Avaliação gratuita: Não disponível

There’s no large upfront charge for the software and no expensive hardware to buy and maintain. You pay a low monthly fee for each user. In fact, in most cases the cost of Autotask is covered with the first wasted hour each user saves, or the first missed billable hour they capture each month with our software.

Os clientes habituais do Autotask PSA são:

Profissional autônomo, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000

O Autotask PSA está nos seguintes idiomas:

alemão, espanhol, inglês, italiano, neerlandês

O Autotask PSA é compatível com os seguintes dispositivos:

Android (celular), iPhone (celular), iPad (tablet)

O Autotask PSA se integra com os seguintes aplicativos:

Acronis Cyber Backup, Auvik, BackupAgent, Bitium, BrightGauge, Client Heartbeat, Cloud Elements, ConnectBooster, ConnectWise Automate, ConnectWise Cybersecurity Management, ConnectWise Sell, Customer Thermometer, Datto RMM, Datto Workplace, Flow, Gluh, IT Glue, Kaseya VSA, Liongard, LogicMonitor, MSP360 Managed Backup, Naverisk, NinjaOne, Passportal, Pulseway, QuickBooks Online Advanced, Quickbooks Online, QuoteWerks, Quoter, RMM, Rescue, ScalePad, Splashtop Remote Support, Tpad PBX, Unigma, Xero

O Autotask PSA oferece as seguintes opções de suporte:

Email/Help Desk, FAQs/Fórum, Base de conhecimento, Suporte por telefone, Assistência 24/7, Bate-papo

Categorias relacionadas

Veja todas as categorias de software encontradas para Autotask PSA.