Smartsheet

The amazing features in smart sheet are many but we can say that automated mails for specific un completed tasks and the workflow for creating automatic mails send to specific users that tasks had assigned to them automatically is fantastic, as no need to see the new tasks and assign it manually, once the ticket created it will be assigned by default according to the workflow ro the specified mentioned users

I consider Smart sheet one of the best tools in last 2 years which related to ticketing and analytical purposes however if the data in the sheet increased this may lead to hanging and taking too much time in reloading however it needs high internet connection speed for stability and good performance

Smartsheets is a really straightforward Project Management software that is easy to use and helpful in tracking projects and assigning tasks. The spreadsheet-based tracking works like excel with added views and features that allow you to manage projects across a team with ease. I love the calendar views and the ability to prioritize and set deadlines.

We are a small team without a dedicated project manager and had to set everything up ourselves. This was fine for very simple project tracking and the templates are helpful, but it got very complicated when trying to customize the templates.

This software gives you a very nice visual snapshot of the progress your team has made in various phases of projects.

The software is not as user-friendly as we would like. And, sharing can sometimes be cumbersome.

The tool is more than a project management tool. I use it to manage my department's budget, collaborate with internal and external team members. I like that I can access it from anywhere I am

Could use some of the more advanced functionality like automatically keeping track of KPIs such as Earned Value, schedule variance, etc. I would like it if I could "play" with effort vs duration without affecting the main baseline until I am ready and obviously, I would like to keep history of baseline changes

I love all of the templates that are available for free, which makes getting up and running with project tracking very fast and easy. I have used both sets of Agile project management templates, as well as some of the GANTT-based templates. All are very easy to use. I especially like that the Agile templates allow you to switch between card view and list view so you can get a more true Kanban experience.

I also like the many integrations, especially with Gmail.

They also have a very generous 30-day trial period, which in my experience is more than enough to evaluate everything Smartsheet has to offer.

One of the Agile template sets is a bit clumsy in that there seem to be two Backlogs -- there aren't, but the Backlog does appear where I would expect it to be out-of-the-box, in card view, so I had to rework the template a bit to get it the way I wanted. This doesn't really have to do with the Smartsheet platform itself however, just a little bit of an inconvenience but nothing more.