Sapaad

Sapaad

Cloud POS for restaurants of all sizes

4.4/5 (29 avaliações)

Resumo do Sapaad

Sapaad is a cloud-based point-of-sale (POS) and restaurant management system for cafés, fast food chains, restaurants, home delivery, and take-away outlets of all sizes. The software supports various order types such as dine-in, walk-in, take-away, and home delivery, and can be implemented in a single location or multi-location business model.

Sapaad has stock and inventory management features which allow users to manage stock by inventory location, send purchase orders directly to suppliers, receive and transfer stock, run stock takes, and build par levels. With the recipe management feature, users can configure recipe ingredients, modify recipes and identify the cost effect of the ingredients on the menu item price. The software has a dashboard and reporting system which provides an array of sales and marketing insights, as well as information on stock such as low running stock, stock on hand and overall cost of goods.

Sapaad's add-ons include the online ordering module, in-built loyalty program, and SMS. It also has a Kitchen Display System that enhances kitchen operations and provides real-time insights into kitchen efficiency. Sapaad has also partnered with various third-party apps to provide accounting integration and more. The software has a pay-as-you-go pricing model, and is available to restaurants across the world. It has ten different tiers of monthly subscription plans based on the number of outlets and users.

Preços

A partir de
US$ 59,00/mês
Opções de preços
Avaliação gratuita
Assinatura
Relação qualidade/preço

Dispositivos

Porte da empresa

P
M
G

Mercados

Ásia, Austrália, Canadá, Europa, América Latina e outros 3, África e Oriente Médio, Reino Unido, Estados Unidos

Idiomas

Inglês

Sapaad - Avaliações

Classificação geral
4.4/5
90% avaliações positivas
16
Excelente
10
Muito bom
2
Média
1
Ruim
0
Péssimo
Chad G.
Traduzir com Google

Easy-to-use system. Top notch customer service!

Usado Diariamente durante Mais de um ano
Avaliado em 08/08/2018
Fonte da avaliação: Capterra

Vantagens

I was unhappy with the POS software we were using previously and researched hundreds before I found Sapaad and signed up for the free demo. It seemed to have pretty much everything I was looking for. We use it for table management, cash register, printing bar, kitchen and customer tickets, reporting on sales and inventory.

It's cloud based so it's much easier for the staff to work with. Our old system had to be loaded on every POS and device.. it was a pain. It's so easy to see exactly what's going on at the restaurant if we aren't there. We really like that. On other systems the "remote" login is only for viewing stats or things, not full on.

Your customer service is top notch. I don't think I've ever said that about any company. They get back with useful and relevant information always less than 12 hours and they've even made some changes that we've asked for. As far as a feature, I'd have to say that the ease of seeing our sales history and which products are moving the best (or worst) is probably my favorite feature. Before I'd have to export all the data and then import it into Excel and run it through a system I had created. This is MUCH easier... and, I can do it from my phone on a train!

Desvantagens

Since we are a full service restaurant, we have specific needs over other business types. We'd like to have the ability to transfer individual items between tables. Now we have to void the item and add it to the other table. Also it would be great if we can label a table instead of a static number. We have a lot of regular customers coming in and it would be great if we could customize their table in the system with their name perhaps. It makes service a lot easier. These are only the small stuff. Overall, we like the system and we have adapted to it, which is great.

Resposta do Sapaad

Hi Chad, thanks for taking your time to write such a thoughtful review. And we're happy to hear you rave about our support team. They work extrememly hard to cater to all our customers' requests as soon as possible, be it through phone or email. We're constantly looking for ways to improve our system and user experience. We've already implemented some of the features you brought up but have much more awesome ones lined up in the near future! We'll be sure to update you once they've launched!

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

10.0/10
Zakarya Z.
Traduzir com Google

Best customer service over competition!

Usado Semanal durante Mais de um ano
Avaliado em 08/08/2018
Fonte da avaliação: Capterra

Vantagens

Sapaad is great. It's practical, easy to use. It's accessible from any device and I can have multiple user points. Sapaad has been incredibly effective in helping us visualize our business performance and stay connected to my business on the go.

What I like most is the customer support. They're always available and helpful and hands-on with assisting when required, say if we're facing an issue or internet is lagging. It's one of their biggest advantages. After-service is super important for businesses like ours. There are similar products and systems out there, but Sapaad's customer service gives them an upper hand over the competition.

Desvantagens

What I like least is that it should work efficiently while offline. I know there is an offline mode that allows punching of orders, but if we have no network or there's a power failure, things slow down and it becomes a hassle. What would be more convenient is a manual process that allows the orders to be printed in the kitchen.

Secondly, there should be a search mechanism in the CRM to search by customer name. People change their number often, searching by name would be good. Also collaborating with other food aggregator platforms would make life easier.

Resposta do Sapaad

Hi Zakarya, thanks for finding the time to write such a wonderful review! We love hearing about how effective Sapaad is for restaurants of all types and sizes. Thank you for mentioning our customer service! We value each and every feedback we receive and are always looking for new ways to improve our user experience. We actually have some cool new features lined up that may not only address your feedback but also improve other aspects of your restaurant workflow. We'll be sure to notify you once they launch!

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

10.0/10
Nicola C.
Traduzir com Google

Easy access of monitoring sales and identifying trends

Usado Diariamente durante Mais de um ano
Avaliado em 08/08/2018
Fonte da avaliação: Capterra

Vantagens

As our business developed, we researched POS tech providers who could provide a comprehensive solution to fit our unique operations. We found Sapaad to best complement our meal plans and our day-to-day operational requirements. We can easily set up our custom meal plans in Sapaad and schedule it for weekly or monthly. Meals are auto-printed in the kitchen on the day and prepared fresh. Sapaad provides easy access to monitoring our sales and revenue with live reports. We love that we can identify sales trends in our business, at a glance!

Desvantagens

The software is easy to learn and we have had no difficulty in learning it ourselves. But I think on-site training and support would be more effective. Having said that, it has been fine for us and we've also had help when required.

Resposta do Sapaad

Hi Nicola, thanks for writing a review! We at Sapaad love hearing about how different business types use our system. Sapaad was built to fit every type from small cafes and QSRs to kiosks and meal plan services. And we're happy to announce that we now offer both on-site and remote assistance to train each and every staff. We have some other great features lined up in the next few months that we know you'll absolutely love! We'll be sure to update you once they've launched.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

8.0/10
Abdul hakim Q.
Traduzir com Google

Accurate and user-friendly system

Usado Diariamente durante Mais de dois anos
Avaliado em 01/05/2019
Fonte da avaliação: Capterra

Vantagens

I like the accuracy and that all my business information is online and up-to-date. Sapaad provides detailed reports of my restaurant performance that have helped me in streamlining my operations and decision making. I can access my reports from anywhere as it is online. The system is very user-friendly. I am pleased with the current features in Sapaad since it has everything I need for my restaurant business.

Desvantagens

I found the pricing for registering a new branch a bit high.

Resposta do Sapaad

Hi Abdul, thanks for writing a review! Sapaad is great for business owners because of its powerful dashboard that gives users rich reports and insights to make informed business decisions. Plus, since it's cloud-based, it can be accessed anytime and anywhere!

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

9.0/10
Siljo J.
Traduzir com Google

Excellent CRM and delivery tools

Usado Diariamente durante Mais de um ano
Avaliado em 08/08/2018
Fonte da avaliação: Capterra

Vantagens

The CRM is extremely user-friendly. It gives us great tools and insights into customer information that makes engaging with the customer a lot more effortless. Our customers seem to appreciate it as well.

Sapaad has excellent cloud printing network that automatically detects the customer's location based on their information and prints the order at our nearest branch.

Desvantagens

There should be a field in the CRM to record customer complaints while the call center agent is taking orders. Also, recording the makani number helps delivery drivers with GPS tracking of the customer's​ location.

Resposta do Sapaad

Hi Siljo, thanks for leaving a review! We're glad to hear how our powerful CRM was able to help your restaurant. We developed that feature to make it easy for restaurants to offer customers a more personalized dining experience by keeping track of favorites, orders, inactive customers, and much more!

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

10.0/10

Preço do Sapaad

A partir de
US$ 59,00/mês
Opções de preços
Avaliação gratuita
Assinatura
Relação qualidade/preço

Small: $59/month
• 1 Outlet
• 10 Users
• Unlimited Devices

Medium: $99/month
• 2 Outlets
• 25 Users
• Unlimited Devices

Large: $199/month
• 5 Outlets
• 65 Users
• Unlimited Devices

Upsize: $299/month
• 8 Outlets
• 100 Users
• Unlimited Devices

Enterprise: $399/month
• 12 Outlets
• 165 Users
• Unlimited Devices

Enterprise 15: $749/month
• 15 Outlets
• 200 Users
• Unlimited Devices

Enterprise 20: $999/month
• 20 Outlets
• 300 Users
• Unlimited Devices

Enterprise 30: $1,499/month
• 30 Outlets
• 450 Users
• UnlimitedDevices

Enterprise 40: $1,999/month
• 40 Outlets
• 600 Users
• Unlimited Devices

Enterprise 50: $2,499/month
• 50 Outlets
• 750 Users
• Unlimited Devices

Recursos do Sapaad

  • API
  • Banco de dados do cliente
  • Integração de CRM
  • Integração de terceiros
  • Painel de atividades
  • Relatórios e estatística

  • Acompanhamento de atividades
  • Banco de dados de contatos
  • Campos personalizados
  • Criação de relatórios personalizável
  • Gestão de calendários
  • Imagem de marca personalizável
  • Importação/exportação de dados
  • Integração de e-mail
  • Integração de redes sociais
  • Integração do celular
  • Lembretes automáticos
  • Modelos personalizáveis
  • Notificações automáticas
  • Pagamentos eletrônicos

Mais informações sobre Sapaad

Principais recursos do Sapaad

  • API for ERP Integration
  • Access Control
  • Automated End of Business Day
  • Barcode Scanning
  • Batch Production
  • Business Summary
  • Call Center Module
  • Call Center Order Taking System
  • Category-based Printing
  • Centralised Customer Database
  • Configurable Menu Items
  • Configurable Print Options
  • Customer Engagement
  • Customer Insights
  • Customer Insights
  • Customer Relationship Management
  • Customer Relationship Management (CRM)
  • Delivery Management
  • Delivery Tracking
  • Food Cost Control
  • Franchise & Multi-branch Friendly
  • Franchise Management
  • Future Orders
  • Gift Cards & Coupons
  • In-built Loyalty Program
  • In-built Loyalty Program
  • Integrated CRM
  • Inventory Optimization
  • Kitchen Display Screen
  • Kitchen Management
  • LIVE Business Dashboard
  • LIVE Business Dashboard
  • Local Printing
  • Menu Management
  • Move Table
  • Multi-Location
  • Multi-Store Management
  • Multi-dimensional Reporting
  • Multi-dimensional Reports
  • Multi-lingual Billing
  • Multi-lingual Menu
  • Multiple Payment Types
  • Network Printing
  • Offline Mode
  • Point of Sale
  • Real-time Reporting
  • Recipe Management
  • Recipe Management
  • Referral Management
  • Remote Printing
  • SMS Communication
  • Sales Trends & Marketing Analysis
  • Send POs Directly To Suppliers
  • Service Screens
  • Split Bill
  • Split Table
  • Staff Management
  • Stock Management
  • Stock Receipts & Issues
  • Stock Requests & Transfers
  • Surcharges & Discount
  • Table Management
  • Tablet-friendly Order-taking
  • Tablet-friendly Stock Take
  • Tally Integration
  • Tip Management
  • Token Display Screen
  • Waste Management
  • Web & Mobile Ordering
  • Xero Integration

Vantagens

• Sapaad software can be accessed on any device including smartphones, tablets, laptops, and desktops.

• Sapaad has an offline mode which enables users to run the software even without access to the internet.

• Users can monitor business and employee performance across operations.

• Users can add new outlets and stores with a single click.

• Sapaad provides an API interface for integration with ERP systems and accounting systems like Xero, Tally, and more.

Perguntas frequentes sobre o Sapaad

Abaixo estão algumas perguntas frequentes sobre o Sapaad.

P: Que tipo de planos o Sapaad oferece?

O Sapaad oferece os seguintes planos de pagamento:

A partir de: US$ 59,00/mês

Modelo de preços: Assinatura

Avaliação gratuita: Disponível

Small: $59/month
• 1 Outlet
• 10 Users
• Unlimited Devices

Medium: $99/month
• 2 Outlets
• 25 Users
• Unlimited Devices

Large: $199/month
• 5 Outlets
• 65 Users
• Unlimited Devices

Upsize: $299/month
• 8 Outlets
• 100 Users
• Unlimited Devices

Enterprise: $399/month
• 12 Outlets
• 165 Users
• Unlimited Devices

Enterprise 15: $749/month
• 15 Outlets
• 200 Users
• Unlimited Devices

Enterprise 20: $999/month
• 20 Outlets
• 300 Users
• Unlimited Devices

Enterprise 30: $1,499/month
• 30 Outlets
• 450 Users
• UnlimitedDevices

Enterprise 40: $1,999/month
• 40 Outlets
• 600 Users
• Unlimited Devices

Enterprise 50: $2,499/month
• 50 Outlets
• 750 Users
• Unlimited Devices

P: Quais são os principais recursos do Sapaad?

O Sapaad oferece os seguintes recursos:

  • API for ERP Integration
  • Access Control
  • Automated End of Business Day
  • Barcode Scanning
  • Batch Production
  • Business Summary
  • Call Center Module
  • Call Center Order Taking System
  • Category-based Printing
  • Centralised Customer Database
  • Configurable Menu Items
  • Configurable Print Options
  • Customer Engagement
  • Customer Insights
  • Customer Insights
  • Customer Relationship Management
  • Customer Relationship Management (CRM)
  • Delivery Management
  • Delivery Tracking
  • Food Cost Control
  • Franchise & Multi-branch Friendly
  • Franchise Management
  • Future Orders
  • Gift Cards & Coupons
  • In-built Loyalty Program
  • In-built Loyalty Program
  • Integrated CRM
  • Inventory Optimization
  • Kitchen Display Screen
  • Kitchen Management
  • LIVE Business Dashboard
  • LIVE Business Dashboard
  • Local Printing
  • Menu Management
  • Move Table
  • Multi-Location
  • Multi-Store Management
  • Multi-dimensional Reporting
  • Multi-dimensional Reports
  • Multi-lingual Billing
  • Multi-lingual Menu
  • Multiple Payment Types
  • Network Printing
  • Offline Mode
  • Point of Sale
  • Real-time Reporting
  • Recipe Management
  • Recipe Management
  • Referral Management
  • Remote Printing
  • SMS Communication
  • Sales Trends & Marketing Analysis
  • Send POs Directly To Suppliers
  • Service Screens
  • Split Bill
  • Split Table
  • Staff Management
  • Stock Management
  • Stock Receipts & Issues
  • Stock Requests & Transfers
  • Surcharges & Discount
  • Table Management
  • Tablet-friendly Order-taking
  • Tablet-friendly Stock Take
  • Tally Integration
  • Tip Management
  • Token Display Screen
  • Waste Management
  • Web & Mobile Ordering
  • Xero Integration

P: Quem costuma usar o Sapaad?

Os clientes habituais do Sapaad são:

Grandes empresas, Empresas de médio porte, Pequenas empresas

P: Em que idioma o Sapaad está?

O Sapaad está nos seguintes idiomas:

Inglês

P: Que tipo de planos o Sapaad oferece?

O Sapaad tem os seguintes planos de preços:

Assinatura

P: O Sapaad é compatível com disponíveis móveis?

Não temos informações sobre os dispositivos compatíveis com o Sapaad.

P: O Sapaad se integra com quais outros aplicativos?

O Sapaad se integra com os seguintes aplicativos:

Xero, Xero

P: Que nível de suporte o Sapaad oferece?

O Sapaad oferece as seguintes opções de suporte:

FAQs, Base de conhecimento, Suporte online, Suporte por telefone