User.com

4,6 (36)
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O motor do crescimento. Uma solução completa para dados do usuário.

Sobre o User.com

A plataforma foi projetada para oferecer soluções modernas e fáceis de usar para os negócios; é uma interface para toda a empresa. As equipes de marketing, vendas e atendimento ao cliente de todo o mundo usam esse software para:

- obter informações sobre os visitantes do site;
- gerar mais clientes potenciais;
- aumentar as vendas
- e otimizar os processos internos.

Tem interesse em automação de marketing? Faça uma avaliação gratuita. Não é necessário cc. Acesse o site.


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As barras de classificação verdes mostram o produto vencedor com base na nota média e no número de avaliações.

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Avaliações

Classificação geral

4,6 /5
(36)
Relação qualidade/preço
4,6/5
Recursos
4,4/5
Praticidade
4,2/5
Suporte ao cliente
4,8/5

Já tem o User.com?

Ajude os compradores de software! As avaliações de programas ajudam outras pessoas a tomarem melhores decisões.

Exibindo 5 avaliações de 36
Izabela
Izabela
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 2 - 10 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Great all-in-one sales and marketing automation tool

Avaliado em 11/12/2020

We are using User.com to welcome, onboard, support and reengage our users and customers.

It's...

We are using User.com to welcome, onboard, support and reengage our users and customers.

It's pretty easy-to-use, therefore we were able to save up time to do other tasks.

I am amazed by the fact, that this tool was able to help us simplify our daily task enormously.

Vantagens

I just simply love tools that make my life easier! And user.com is definitely one of them! I have everything that I need in one place, and that allows our team to be more organized and user-oriented. We can now focus our energy and resources on our customers, instead of running between different tools and trying to find data. I can definitely recommend this to any sales/marketing/customer success teams - user.com is safe, gdpr compliant, affordable and easy to learn and to use.

Desvantagens

Just two extra features in 'Conversations' and it would be ideal:

- possibility to search previous chats by keywords

- would be great if Grammarly could work in the chat (to prevent mistypes in real-time)

Alternativas consideradas

Intercom

Razões para mudar para o User.com

Transparent pricing and full GDPR compliance

Resposta do User.com

Thanks so much for your thoughts and review Isabela! It's an absolute pleasure to have you as a customer and work together with you and your team at Bouncer!

Jakub
Jakub
Classificação geral
  • Setor: Publicidade e marketing
  • Porte da empresa: 501 - 1 000 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 7.0 /10

Magnificent support, and a good product

Avaliado em 11/03/2021

I was truly satisfied we chose User.com. It wasn't easy to learn, but it was a profitable investment...

I was truly satisfied we chose User.com. It wasn't easy to learn, but it was a profitable investment. Make sure you share your know-how with your team so that you're not the only one who understands what's going on under the hood.

Vantagens

Well, it's their support. I had to spend dozens of hours configuring it and creating well-working automation rules. At that time, I had lots of questions. Too often I heard "it's not possible at the moment", but many times I got five-star assistance, including some extra debugging and programming tips.
But in fact, the tool itself does its job very well and if I had to choose the app for marketing automation, I would probably pick User.com again. It has many useful features, they are working perfectly.

Desvantagens

It has a quite steep learning curve, so you need to invest some time first to learn what you can and what you can't do. It lacks of some basic functions, like subscription management for email subscribers; it also does not let you copy and paste automation blocks, so you often have click, and click, and click…

Alternativas consideradas

ActiveCampaign

Razões para escolher o User.com

We needed something more focused on marketing automation. We also wanted to be able to send web push notifications.

Software anterior

GetResponse

Razões para mudar para o User.com

We got convinced by pricing and the set of functions.
Eldar
Eldar
Classificação geral
  • Setor: Software
  • Porte da empresa: 51 - 200 funcionários
  • Usado Diariamente durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 0.0 /10

Why Our Team Had to Say Goodbye to User.com

Avaliado em 14/04/2023

Vantagens

It is an all-in-one solution so you don't have to use many other tools. Also, it has an amazing customer support team.

Desvantagens

Our team of 100 people has been using User.com for 5 months now. We spent a lot of time and resources integrating User.com with our process and tools. But we had to move away from User.com. That's why:- UX is terrible, even for experienced support people it's hard to navigate or find something, yes we used Intercom and Zendesk so we can easily compare them;- complicates very simple processes, so we always had to look for ways to overcome them or spend much more time solving them, instead of focusing on providing excellent support to our customers;- it provides so many features, but they are all basic or limited, so we usually had to think about how to create another workaround for the missing thing in User.com instead of doing our job;- hidden charges for attached files in letters/chats, this information is not on their pricing page. It is possible to pay an additional $1,000 per year, but if it costs $4,000 per year and that amount increases every month, we cannot accept it;- they are totally unfair or flexible, on the first day of the month we deleted our account but they charged us for the whole month. We do not use their tool, why is it so difficult to return the money?

Avaliador Verificado
Classificação geral
  • Setor: Contabilidade
  • Porte da empresa: 2 - 10 funcionários
  • Usado Diariamente durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

Great software with excellent customer service

Avaliado em 20/07/2021

I'm really content with using User.com, marketing automation and email marketing work really well....

I'm really content with using User.com, marketing automation and email marketing work really well. Software is easy to use, but if you can't do something by yourself their customer service is always happy to help.

Vantagens

User.com is really easy to use and have a lot of features. Marketing automation works really well and have great capabilities. Implementation is really easy and onboarding is great.

Desvantagens

There could be more nice-looking templates to build emails and pop-ups.

Razões para escolher o User.com

Because marketing automation works better in User.com

Software anterior

ActiveCampaign

Razões para mudar para o User.com

I think it's the best price-quality ratio.
Kyrylo
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 2 - 10 funcionários
  • Usado Diariamente durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 6.0 /10

Proactive support team

Avaliado em 23/10/2020

Vantagens

Feature-rich software with great automation potential and superb support team. I was impressed when their customer success officer noticed a technical mistake in my automation setup, notified me, and fixed the issue before it messed up my email campaign.

Desvantagens

User.com automation may be difficult to configure as you need to plan the whole flow ahead. It's not as intuitive as on Intercom, but it can automate more processes in your team and provide you with more insight into the relations with your customers and users.

Resposta do User.com

Highly appreciate your review and your thoughts about our product Kyrylo including working together on a case study!

It has been fantastic to hear your thoughts and feedback about how you're able to use the platform to save so much time!

Exibindo 5 avaliações de 36 Leia todas as avaliações

Perguntas frequentes sobre o User.com

Abaixo estão algumas perguntas frequentes sobre o User.com.

O User.com oferece os seguintes planos de pagamento:

  • Modelo de preços: Versão gratuita, Assinatura
  • Avaliação gratuita: Disponível

Os clientes habituais do User.com são:

Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000

O User.com está nos seguintes idiomas:

alemão, checo, chinês, coreano, dinamarquês, espanhol, finlandês, francês, hebraico, húngaro, indonésio, inglês, italiano, japonês, neerlandês, norueguês, polaco, português, russo, sueco, tailandês, turco, ucraniano, árabe

O User.com é compatível com os seguintes dispositivos:

Android (celular), iPhone (celular), iPad (tablet)

O User.com se integra com os seguintes aplicativos:

1ShoppingCart, Adobe Commerce, Airtable, Asgard Scheduling Software, BigCommerce, Calendly, CoreCommerce, Drupal, FreshMail, FullContact, Gmail, Google Analytics 360, Google Calendar, Google Drive, Google Forms, Google Workspace, Instapage, Intercom, Joomla, Kajabi, Mailchimp, Meta for Business, Pinnacle Cart, PrestaShop, Salesforce Sales Cloud, Segment, Shift4Shop, Shopify, Slack, Squarespace, Stripe, Stripe Billing, Trello, Twilio, Twitter/X, Typeform, Weebly, Wix, Woodpecker, WordPress, Zapier, Zoom Workplace, ekmPowershop

O User.com oferece as seguintes opções de suporte:

Email/Help Desk, FAQs/Fórum, Base de conhecimento, Suporte por telefone, Bate-papo

Categorias relacionadas

Veja todas as categorias de software encontradas para User.com.