User.com

User.com

The engine of growth. An all in one solution for user data.

4,5/5 (20 avaliações)

Resumo do User.com

O que é o User.com?

The platform has been designed to deliver modern and user-friendly solutions for business - it’s one interface for the entire company. Marketing, sales and customer service teams from around the world use this software to:

- gain insights about website visitors,
- generate more leads,
- increase sales,
- and streamline internal processes.

Interested in Marketing Automation? Get a free trial. No cc required: https://bit.ly/User-Marketing-Automation

Resumo do User.com

Preços

A partir de
US$ 49,00/mês

Opções de preços

Teste Grátis
Gratuito
Assinatura
Relação qualidade/preço

User.com has a completely flexible pricing. You are able to choose the features you actually need. The exact price is calculated based on the number of contacts you have in your database and the features you choose.


Recursos do User.com

Dispositivos
Porte da empresa
P M G
Mercados
Ásia, Austrália, Brasil, Canadá, China e outros 5, Europa, Alemanha, Índia, Japão, América Latina
Idiomas
Árabe, Chinês (simplificado), Checo, Danês, Holandês e outros 19, Inglês, Filandês, Francês, Alemão, Hebreu, Húngaro, Indonésio, Italiano, Japonês, Coreano, Norueguês, Polonês, Português, Russo, Espanhol, Sueco, Tailandês, Turco, Ucraniano

Capturas de tela

Captura de tela do User.com:
Captura de tela do User.com: Captura de tela do User.com: Captura de tela do User.com: Captura de tela do User.com:

User.com - Avaliações

User.com - Avaliações

Classificação geral
4,5
/
5
Excelente
14

Muito bom
4

Regular
1

Ruim
0

Péssimo
1

Relação qualidade/preço
4,5
Recursos
4,5
Praticidade
4,2
Suporte ao cliente
4,7
90% dos usuários recomendam este app
Marcin J.

Marketing machine that can boost your effectiveness with no need of IT team


Traduzir com Google
Evelyn R.

Conversion rate UP

I started using UserEngage when I began to struggle with a low conversion rate on my side. I couldn't afford well-known platforms and I found UserEngage on Quora as the alternative.


Traduzir com Google
Avaliador Verificado

Software with a lot of potential but significant number of errors


Traduzir com Google
Leszek S.

Good job;)


Traduzir com Google
Monika S.

Some fedback

Hey. Wanted to share my quick feedback about userengage experience. Actually, the idea is cool, guys, your customer service is awesome, after few days i've already understood how to use the main functions, love testing your actions everyday. It needs to be more functionable, but the idea is great.


Traduzir com Google
Marcin J.
Setor: Automotivo
Porte da empresa: 13-50 funcionários
Traduzido para o Português

Marketing machine that can boost your effectiveness with no need of IT team

Usado Diariamente durante Mais de um ano
Avaliado em 10/04/2020
Fonte da avaliação: Capterra

Vantagens

If you know basics of Google Tag Manager, User.com is a very flexible tool that can broaden your range of possibilities when it comes to marketing efforts. For marketing teams in startups, it's a great way to do more things without waiting for IT team to do it for you.

Desvantagens

Some features aren't so flexible as they could be.

Traduzido para o Português

Resposta do User.com

Thank you so much for taking the time to leave us this amazing review. It's a pleasure to work together with you.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 9.0/10

Evelyn R.
Setor: Gestão da educação
Porte da empresa: 13-50 funcionários
Traduzido para o Português

Conversion rate UP

Usado Diariamente durante Mais de um ano
Avaliado em 24/08/2016
Fonte da avaliação: Capterra

I started using UserEngage when I began to struggle with a low conversion rate on my side. I couldn't afford well-known platforms and I found UserEngage on Quora as the alternative.

Vantagens

+ super advanced marketing campaign builder
+ easy to install (custom script, JS)
+ custom attributes you can add

Desvantagens

- advanced Actions can be confusing
- basic look of a live chat (but I see they improved it though)

Traduzido para o Português

Resposta do UserEngage

Thank you Evelyn! Yes, we know that the number of functions may be overwhelming ... but with our step-by-step guide and Customer Support, I'm sure you will be able to build powerful campaigns!

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 9.0/10

Avaliador Verificado
Setor: Software
Porte da empresa: 13-50 funcionários
Traduzido para o Português

Software with a lot of potential but significant number of errors

Usado Diariamente durante 6 a 12 meses
Avaliado em 10/03/2018
Fonte da avaliação: GetApp

Vantagens

It surely offers a lot of functions - chat, email campaigns, CRM, marketing automations. It has potential to became an all-in-one platform. Support team, yep, UserEnagages support is AWESOME. Other companies could learn from them.

Desvantagens

UX is simply TERRIBLE, to tell the truth it took me a lot of time to get around some features like sending email campaigns. Mobile app is almost non-functional, so it is safer to assume that there is no mobile app. Web app is SLOW, terribly slow. Chat has a lot of bugs, sometimes it is hard to get ahold which conversation is new.

Traduzido para o Português

Resposta do User.com

Thanks for the feedback!

Over the last two years, we've made vast improvements to UX, mobile, fixing bugs, and speeding up the entire database to make functionality and usability key for our users.

We would love to invite you back to check the software and see what we've done since you last used it. Thanks!

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 3.0/10

Leszek S.
Setor: Suprimentos e equipamentos para empresas
Porte da empresa: 1.001-5.000 funcionários
Traduzido para o Português

Good job;)

Usado Diariamente durante 1 a 5 meses
Avaliado em 08/04/2020
Fonte da avaliação: Capterra

Vantagens

Over the last few months, I’ve been quite impressed with the product and support from User.com. In my experience with creating automation campaigns, I’ve been able to turn lots of repetition into easy automatic tasks and creating and running email campaigns are a smooth process that gets great interaction, that I can then follow up with my team.

Desvantagens

Over the last few months, I’ve been quite impressed with the product and support from User.com. In my experience with creating automation campaigns, I’ve been able to turn lots of repetition into easy automatic tasks and creating and running email campaigns are a smooth process that gets great interaction, that I can then follow up with my team.

Traduzido para o Português

Resposta do User.com

Thanks for the positive feedback! We're always striving to provide the best tools for our customers, and it looks like that was something that we were able to do for you. Cheers!

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

Monika S.
Setor: Serviços e tecnologia da informação
Porte da empresa: 13-50 funcionários
Traduzido para o Português

Some fedback

Usado Diariamente durante 1 a 5 meses
Avaliado em 24/08/2016
Fonte da avaliação: Capterra

Hey. Wanted to share my quick feedback about userengage experience. Actually, the idea is cool, guys, your customer service is awesome, after few days i've already understood how to use the main functions, love testing your actions everyday. It needs to be more functionable, but the idea is great.

Vantagens

Customer support is pretty quick! Nobody wants to waste their time for waiting answers. I hate asking something from Customer support service, cause almost all of them are not answering at all or it took ages waiting, but you made me change my thoughts, Bravo)) Love design, that everything in right place

Desvantagens

i took a look at some Youtube videos on your channel, good idea, it's better for me to actually SEE your functions in action without explaining in chat.
and there was some difficulties with building the ACTIONS, need more time to analyse it deeper.

Traduzido para o Português

Resposta do UserEngage

Thank you for your feedback! Appreciated!

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 7.0/10

Recomendação do usuário
8,5/10
Baseado em 20 usuários
Compare as alternativas por recomendação dos usuários
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Preço do User.com

Preço do User.com

A partir de
US$ 49,00/mês
Teste Grátis
Gratuito
Assinatura
Relação qualidade/preço

User.com has a completely flexible pricing. You are able to choose the features you actually need. The exact price is calculated based on the number of contacts you have in your database and the features you choose.

User.com has a completely flexible pricing. You are able to choose the features you actually need. The exact price is calculated based on the number of contacts you have in your database and the features you choose.

Relação qualidade/preço
4,5/5
Baseado em 20 usuários
Compare as alternativas por relação qualidade/preço
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Recursos do User.com

Recursos do User.com

API
Bate-papo
Conferências
Gerenciamento de contatos
Gestão da comunicação
Gravação de chamadas
Identificador de chamadas
Integração de CRM
Integração de terceiros
Mensagens instantâneas
Mensagens por voz
Monitoração de chamadas
Notificações automáticas
Notificações em tempo real
Painel de atividades
Relatórios e estatística
Relatórios em tempo real
Roteamento de chamadas
Transferência de chamadas
Vídeo conferência
Recursos
4,5/5
Baseado em 20 usuários
Compare as alternativas por avaliações dos recursos
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Categorias

Vídeos e Tutoriais

Vídeos e Tutoriais

Mais informações sobre User.com

Mais informações sobre User.com

Principais recursos do User.com

  • Aggregators - event data aggregation
  • Behaviour triggered communication
  • CRM integrated with marketing automation
  • Dynamic content
  • Emailing with tracking, analytics and template creation
  • Live chat
  • Marketing automation - drag&drop automation of sales process
  • Proactive live chat and in-app messages
  • Product feed and rendering in messages
  • Push notifications
  • Rest API connection
  • Tracked cold emails
  • User Tracking - collects page views, events, filled forms
  • knowledge

Vantagens

All the key tools for support, marketing and sales in one place to make sales and communication faster and easier.

Automated, behavior triggered communication lets you completely automate the entire sales process. For example: If one of your visitors uses Spanish and comes from referrer X welcome him with a custom live chat message in Spanish, plus you can even mention the site they came from among many other usage of real time data.

User.com is much cheaper than similar platforms on the market plus a free 14-day trial if you're looking for a new option.

Increase conversion with behavior learning patterns of your users - detect hesitation and approach them in a timely and elegant way.

Detect the most engaged and promising prospects with user scoring. Scoop them off the top and turn them into your promoters.

A powerful all in one solution for anything related to user data. Combine user tracking and integrated live chat and chatbots, marketing automation, call center, help desk, email marketing and more, to accomplish anything you need with powerful and consistent communication across all platforms. Get a free trial: https://bit.ly/User-Marketing-Automation

Perguntas frequentes sobre o User.com

Perguntas frequentes sobre o User.com

Abaixo estão algumas perguntas frequentes sobre o User.com.

P: Que tipo de planos o User.com oferece?

O User.com oferece os seguintes planos de pagamento:

A partir de: US$ 49,00/mês

Modelo de preços: Gratuito, Assinatura

Teste Grátis: Disponível

User.com has a completely flexible pricing. You are able to choose the features you actually need. The exact price is calculated based on the number of contacts you have in your database and the features you choose.

P: Quais são os principais recursos do User.com?

O User.com oferece os seguintes recursos:

  • Aggregators - event data aggregation
  • Behaviour triggered communication
  • CRM integrated with marketing automation
  • Dynamic content
  • Emailing with tracking, analytics and template creation
  • Live chat
  • Marketing automation - drag&drop automation of sales process
  • Proactive live chat and in-app messages
  • Product feed and rendering in messages
  • Push notifications
  • Rest API connection
  • Tracked cold emails
  • User Tracking - collects page views, events, filled forms
  • knowledge

P: Quem costuma usar o User.com?

Os clientes habituais do User.com são:

Autônomos, Grandes empresas, Empresas de médio porte, Sem fins lucrativos, Administrações públicas, Pequenas empresas

P: Em que idioma o User.com está?

O User.com está nos seguintes idiomas:

Árabe, Chinês (simplificado), Checo, Danês, Holandês, Inglês, Filandês, Francês, Alemão, Hebreu, Húngaro, Indonésio, Italiano, Japonês, Coreano, Norueguês, Polonês, Português, Russo, Espanhol, Sueco, Tailandês, Turco, Ucraniano

P: Que tipo de planos o User.com oferece?

O User.com tem os seguintes planos de preços:

Gratuito, Assinatura

P: O User.com é compatível com disponíveis móveis?

O User.com é compatível com os seguintes dispositivos:

Android, iPhone, iPad

P: O User.com se integra com quais outros aplicativos?

O User.com se integra com os seguintes aplicativos:

Brainier LMS, Cameyo, Flowmon, Jobma, Kandji, Remedy IT Service Management, Travis CI, Web Tracks, Wordpress, Zegami

P: Que nível de suporte o User.com oferece?

O User.com oferece as seguintes opções de suporte:

FAQs, Fórum, Base de conhecimento, Suporte online, Suporte por telefone, Tutoriais em vídeo