User

User

The engine of growth.

4.5/5 (17 avaliações)

Resumo do User

The platform has been designed to deliver modern and user-friendly solutions for business - it’s one interface for the entire company. Marketing, sales and customer service teams from around the world use this software to:

- gain insights about website visitors,
- generate more leads,
- increase sales,
- and streamline internal processes.

Interested in Marketing Automation? Get a free trial. No cc required: http://bit.ly/2WteCt0

Preços

A partir de
US$ 79,00/mês
Opções de preços
Avaliação gratuita
Gratuito
Assinatura
Relação qualidade/preço

Dispositivos

Porte da empresa

P
M
G

Mercados

Ásia, Austrália, Brasil, Canadá, China e outros 5, Europa, Alemanha, Índia, Japão, América Latina

Idiomas

Árabe, Chinês (simplificado), Checo, Danês, Holandês e outros 19, Inglês, Filandês, Francês, Alemão, Hebreu, Húngaro, Indonésio, Italiano, Japonês, Coreano, Norueguês, Polonês, Português, Russo, Espanhol, Sueco, Tailandês, Turco, Ucraniano

User - Avaliações

Classificação geral
4.5/5
88% avaliações positivas
12
Excelente
3
Muito bom
1
Regular
0
Ruim
1
Péssimo
Evelyn R.
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Conversion rate UP

Usado Diariamente durante Mais de um ano
Avaliado em 24/08/2016
Fonte da avaliação: Capterra

I started using UserEngage when I began to struggle with a low conversion rate on my side. I couldn't afford well-known platforms and I found UserEngage on Quora as the alternative.

Vantagens

+ super advanced marketing campaign builder
+ easy to install (custom script, JS)
+ custom attributes you can add

Desvantagens

- advanced Actions can be confusing
- basic look of a live chat (but I see they improved it though)

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Resposta do UserEngage

Thank you Evelyn! Yes, we know that the number of functions may be overwhelming ... but with our step-by-step guide and Customer Support, I'm sure you will be able to build powerful campaigns!

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

9.0/10
Monika S.
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Some fedback

Usado Diariamente durante 1 a 5 meses
Avaliado em 24/08/2016
Fonte da avaliação: Capterra

Hey. Wanted to share my quick feedback about userengage experience. Actually, the idea is cool, guys, your customer service is awesome, after few days i've already understood how to use the main functions, love testing your actions everyday. It needs to be more functionable, but the idea is great.

Vantagens

Customer support is pretty quick! Nobody wants to waste their time for waiting answers. I hate asking something from Customer support service, cause almost all of them are not answering at all or it took ages waiting, but you made me change my thoughts, Bravo)) Love design, that everything in right place

Desvantagens

i took a look at some Youtube videos on your channel, good idea, it's better for me to actually SEE your functions in action without explaining in chat.
and there was some difficulties with building the ACTIONS, need more time to analyse it deeper.

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Resposta do UserEngage

Thank you for your feedback! Appreciated!

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

7.0/10
Avaliador Verificado
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Happy client

Usado Diariamente durante Mais de um ano
Avaliado em 02/12/2016
Fonte da avaliação: GetApp

I am a user since the early beta so we’ve seen the progress of the app. It’s collosal. They do titanic work in development.

Right now we use it for A/B testing, automatic live chat, pop-ups and forms.

If you like tweaking with conversion it should do. It gathers lots of data to play with. Once you master the tool it does miracles
I guess it’s a strong standard for marketing automation.
reaaaaly cheap as for something this complex.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

10.0/10
Arnoldas R.
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Just do what intend to very well

Usado Semanal durante Mais de um ano
Avaliado em 23/11/2017
Fonte da avaliação: Capterra

Vantagens

Many functions, that usual doing several tools, do very good and reason why most value provide - all connected and managed as one system. And value is great. Just compare how much usually have to pay for separate tools: for chat, for email marketing automation, for popups, for user help system,.... In many replicates what Intercom do. And do it, must say , well. I like support too. Quick enough (at least in Europe time zone, do not know how in other zones).

Desvantagens

Was some bugs in the older version that sometimes made me mad. User filtering sometimes not worked. But all that was solved in the new version and added some great new features.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Avaliador Verificado
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Intelligent Automation that is easy to use

Usado Diariamente durante 1 a 5 meses
Avaliado em 06/06/2019
Fonte da avaliação: Capterra

Vantagens

The automation features within User are fantastic. We currently use it within our cloud-based SAAS product and it is just amazing. Triggering context relevant help and prompts to make sure our users get the assistance they need, when they need it. And really easy to set up, including setting up the filtering and A/B roadmaps.

Desvantagens

The only real downside to User is the alerts on the chat. Personally, I like quite a persistent or at least obvious notification. This might not be true from everyone, but I often worry that I will miss a chat because I didn't hear the alert or it wasn't obvious enough.

As I say, small downside and probably a very personal preference.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

10.0/10

Preço do User

A partir de
US$ 79,00/mês
Opções de preços
Avaliação gratuita
Gratuito
Assinatura
Relação qualidade/preço

User.com has a completely flexible pricing. You are able to choose the features you actually need. The exact price is calculated based on the number of contacts you have in your database and the features you choose.

Recursos do User

  • API
  • Análise de dados em tempo real
  • Bate-papo
  • Gravação de chamadas
  • Integração de CRM
  • Integração de terceiros
  • Mensagens instantâneas
  • Notificações automáticas
  • Painel de atividades
  • Relatórios e estatística
  • Relatórios em tempo real

  • Conferências
  • Identificador de chamadas
  • Mensagens por voz
  • Monitoramento
  • Monitoração de chamadas
  • Relatório de chamadas
  • Roteamento de chamadas
  • Transferência de chamadas
  • Vídeo conferência

Mais informações sobre User

Principais recursos do User

  • Aggregators - event data aggregation
  • Behaviour triggered communication
  • CRM integrated with marketing automation
  • Dynamic content
  • Emailing with tracking, analytics and template creation
  • Live chat
  • Marketing automation - drag&drop automation of sales process
  • Proactive live chat and in-app messages
  • Product feed and rendering in messages
  • Push notifications
  • Rest API connection
  • Tracked cold emails
  • User Tracking - collects page views, events, filled forms
  • knowledge

Vantagens

All the key tools for support, marketing and sales in one place make selling easier.

Automated, behavior triggered communication lets you completely automate the entire sales process. For example: "If user speaks Spanish and comes from referrer X welcome him with a custom live chat message"

User.com is much cheaper than a competition and offers free trial.

Increased conversion by learning behavior patterns of your users, detecting moments of hesitation and approaching them in a timely and elegant way.

Detecting the most engaged and promising prospects with user scoring

All in one solution delivering: live chat, marketing automation platform, helpdesk, mailing system. and user tracking

Constant communication with our mobile app for iOS and Android devices

Perguntas frequentes sobre o User

Abaixo estão algumas perguntas frequentes sobre o User.

P: Que tipo de planos o User oferece?

O User oferece os seguintes planos de pagamento:

A partir de: US$ 79,00/mês

Modelo de preços: Gratuito, Assinatura

Avaliação gratuita: Disponível

User.com has a completely flexible pricing. You are able to choose the features you actually need. The exact price is calculated based on the number of contacts you have in your database and the features you choose.

P: Quais são os principais recursos do User?

O User oferece os seguintes recursos:

  • Aggregators - event data aggregation
  • Behaviour triggered communication
  • CRM integrated with marketing automation
  • Dynamic content
  • Emailing with tracking, analytics and template creation
  • Live chat
  • Marketing automation - drag&drop automation of sales process
  • Proactive live chat and in-app messages
  • Product feed and rendering in messages
  • Push notifications
  • Rest API connection
  • Tracked cold emails
  • User Tracking - collects page views, events, filled forms
  • knowledge

P: Quem costuma usar o User?

Os clientes habituais do User são:

Autônomos, Grandes empresas, Empresas de médio porte, Sem fins lucrativos, Administrações públicas, Pequenas empresas

P: Em que idioma o User está?

O User está nos seguintes idiomas:

Árabe, Chinês (simplificado), Checo, Danês, Holandês, Inglês, Filandês, Francês, Alemão, Hebreu, Húngaro, Indonésio, Italiano, Japonês, Coreano, Norueguês, Polonês, Português, Russo, Espanhol, Sueco, Tailandês, Turco, Ucraniano

P: Que tipo de planos o User oferece?

O User tem os seguintes planos de preços:

Gratuito, Assinatura

P: O User é compatível com disponíveis móveis?

O User é compatível com os seguintes dispositivos:

Android, iPhone, iPad

P: O User se integra com quais outros aplicativos?

O User se integra com os seguintes aplicativos:

Brainier LMS, Jobma, OpenKM, Remedy IT Service Management, Travis CI, Twitter, Web Tracks, Wordpress, Wordpress, Workteam OKR Goal Management

P: Que nível de suporte o User oferece?

O User oferece as seguintes opções de suporte:

FAQs, Fórum, Base de conhecimento, Suporte online, Suporte por telefone, Tutoriais em vídeo