Ambur

Ambur

iPad optimized POS system for restaurants

3.2/5 (9 avaliações)

Resumo do Ambur

Ambur is an iPad point of sale system that provides restaurants and bars with a seamless service experience. The all-in-one solution simplifies front of house processes from seating, order taking, and payment processing, as well as back of house management such as payroll calculations and detailed reporting. The Ambur platform works on any iPhone or iPad on iOS 9 and stores data locally in case the internet drops.

Managers can add, edit and ‘86’ menu items and categorize them for speedier service. Servers can take detailed orders at the table and send them straight to the kitchen using an iPad. Ambur also enables reservation management for table bookings, and even allows users to make notes on specific customers. The table layout can be customized to mimic the establishment’s seating arrangements, helping to eliminate errors and confusion.

Ambur offers an integrated payment processor, or the option to utilize a processor of choice. Staff members can be organized into different permission groups for limited access to certain system controls. Ambur helps managers complete payroll tasks with automatic calculations based on staff’s time-clock info within the system. Any business using the platform can be sure that they are PCI compliant.

Preços

A partir de
US$ 59,00/mês
Opções de preços
Avaliação gratuita
Assinatura
Relação qualidade/preço

Dispositivos

Porte da empresa

P
M
G

Mercados

Estados Unidos

Idiomas

Inglês

Ambur - Avaliações

Classificação geral
3.2/5
44% avaliações positivas
3
Excelente
1
Muito bom
2
Média
1
Ruim
2
Péssimo
John I.
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Avaliado em 03/11/2013
Fonte da avaliação: SoftwareAdvice

My restaurant has used Ambur for approximately a year and a half now. Our customers are both surprised and impressed that we use iPads for our POS system. I personally love the flexibility of changing prices and menu items with great ease. However, it was a lot of work in the beginning creating our menu from scratch. In order to use this system and build your menu, the restaurant owner will probably need some experience with computers. Someone with only little computer knowledge might find themselves very frustrated initially. On a positive note, once you successfully build your menu, you will know the system ins and outs very well.

Prior to Ambur we were using handwritten paper receipts. This system leads to a lot of errors due to confusing orders or incorrectly written orders. We would have at least 2-3 errors daily due to human error. Once we began using Ambur, I noticed that our errors were almost completely eradicated. This alone makes Ambur worth the money you spend for the system. The money we save in human errors will eventually pay for the cost of Ambur.

It really didn't take long for our employees to figure out the system. Training is really pretty easy with the younger, more tech-savvy generation. Most employees learn with about 10 or 15 minutes of training. Once you train a couple of employees they are normally able to train the rest of your employees for you (probably better than you trained them).

The only negatives I have are the following: 1) You can not run totals for a customer for a set date. If you want to run a customer report for the month of September 2013, the report will give you the total for those customers for everything saved on the iPad. In other words, if you want the totals for a certain period of time, you will need to delete all data outside of the dates you want. This is actually a big negative if you are wanting to run a customer loyalty program. 2) Ambur is great with your wifi. Customers can even download Ambur and place their own order within your wifi. However, I want to give customers the option of ordering from their own home. The only way is to seek out another company to build another app for online orders. I hope to see Ambur come up with an app that allows customers to order from their mobile device from anywhere that would connect to my system outside of my wifi.

Overall Ambur is great and beats any other POS system out there. After using this system for a year and a half, I only have two negatives; that's pretty impressive. Ambur is always updating, and I expect that they will eventually send out a patch to fix the negatives I've come up with.

Detalhamento da qualificação

Praticidade
Suporte ao cliente

Suzanne V.
Traduzir com Google

Better before the buyout

Usado Diariamente durante Mais de dois anos
Avaliado em 05/01/2017
Fonte da avaliação: Capterra

We have used this in a pub setting for 4 years. The pricing structure changed along with the owners about a year ago. It went downhill after that.

Vantagens

Robust reporting with historical data. Very customizable.

Desvantagens

Their customer service is awful. Really awful. Don't expect any phone help and the online support doesn't fully read what you write. Overall a total time suck and very frustrating when your sitting with customers and a down POS system:

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

3.0/10
Mark J.
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Ambur Support Stinks

Usado Diariamente durante Mais de dois anos
Avaliado em 13/03/2018
Fonte da avaliação: SoftwareAdvice

Vantagens

A more than adequate software program for running a restaurant. Simple to use and update. Does virtually everything you need it for.

Desvantagens

Customer support is horrendous. Been working on a bug fix for six months. Call nearly every week. Never speak to the same person twice. Newest person has no idea who we are or why we are calling. Promise immediate follow up with NEVER happens.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

James D.
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There is no customer support

Usado Diariamente durante Mais de um ano
Avaliado em 13/06/2017
Fonte da avaliação: SoftwareAdvice

This is a mom and pop platform. Support is worse than that. Design and usee of system is there, but this company doesn't understand the urgency needed for support. If you do not have a back up POS platform, you will encounter times where you are down for hours to days of not being able to use this system and maybe without getting a response from customer service for 72 hours or more.

Vantagens

Good idea, design is good and easy to use for the most part. As long as you are only using one Ipad it works well most of the time.

Desvantagens

Whenever it doesn't work...there is literally zero customer support, even for mission critical events. Sales data is NOT reliable. Very easy to duplicate credit card charges (the system sometimes duplicates them in error) and double charge all customers for a particular day. System cannot function or accurately capture data if more than one Ipad is being used. Email support can take up to 3 days to respond to any inquiry. No live support.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

1.0/10
Jeff S.
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Nightmare from Day 1

Usado Diariamente durante 1 a 5 meses
Avaliado em 10/08/2016
Fonte da avaliação: Capterra

After a lot of research, we chose Ambur for the price, and our familiarity with iPads. Ambur is owned by Shopkeep, which is another credit card processor, but they don't talk with each other. No phone support for Ambut, only email. Our 2nd day, the system froze while batching credit cards, so we restarted it. Same thing on our second day, a Saturday. On Monday, the calls started coming in, that we had double-charged 341 customers! We wasted many many hours explaining to irate customers that it was our POS' fault, lost a lot of business, wasted hours of time. Then Ambur blamed us for re-starting the frozen App. Then wasted more time handling chargebacks. Turns out Ambur needed a better router, but they didn't tell us. Now it works better, but the reporting is very weak. The credit card processor, Shopkeep is not well-integrated into the App, so multiple steps to find the info we are looking for. Also, lots of keystrokes to modify orders.

Vantagens

Attractive layout of menu items.

Desvantagens

Bad, weak reporting, difficult to get accurate sales data. Very slow customer support, some of them are good, some just blame the user for problems. Sales team is unavailable after software is downloaded.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

0.0/10

Preço do Ambur

A partir de
US$ 59,00/mês
Opções de preços
Avaliação gratuita
Assinatura
Relação qualidade/preço

Single: One Ambur device - $59/month billed annually

Multi: 2-3 Ambur devices - $99/month billed annually

Unlimited: Unlimited Ambur devices - $149/month billed annually

Recursos do Ambur

  • Pagamentos eletrônicos

  • API
  • Acompanhamento de atividades
  • Banco de dados de contatos
  • Banco de dados do cliente
  • Campos personalizados
  • Criação de relatórios personalizável
  • Gestão de calendários
  • Imagem de marca personalizável
  • Importação/exportação de dados
  • Integração de CRM
  • Integração de e-mail
  • Integração de redes sociais
  • Integração de terceiros
  • Integração do celular
  • Lembretes automáticos
  • Modelos personalizáveis
  • Notificações automáticas
  • Painel de atividades
  • Relatórios e estatística

Mais informações sobre Ambur

Principais recursos do Ambur

  • Add, edit, or 86 menu items
  • Assign order types
  • Automatically calculate payroll
  • Business management tools
  • Categorize menu items
  • Custom table layout
  • Detailed reports
  • Front of house management
  • Integrated credit card processing
  • Integrated payment processor
  • Manages reservations and remember guest details
  • Modify orders
  • PCI compliant
  • Permissions based access
  • Secure system
  • Split checks and offer payment methods
  • Staff time-clock
  • Stores data locally without internet connection
  • Take detailed orders

Vantagens

  • Servers can manage split checks and offer various payment methods to suit every customer's preferences.

  • Users can assign order types and record regulars' details for quicker and more personalized service.

  • Prevent sending in incorrect orders with Ambur's features for quick modification of an order in just a few taps on the iPad.

  • All of Ambur's detailed reports are shown in real- time, so managers are always kept up-to-date with what's going on in the business.

  • Ambur offers a secure system that keeps sensitive data and payment info safe, so restaurant owners can have peace of mind.

  • Perguntas frequentes sobre o Ambur

    Abaixo estão algumas perguntas frequentes sobre o Ambur.

    P: Que tipo de planos o Ambur oferece?

    O Ambur oferece os seguintes planos de pagamento:

    A partir de: US$ 59,00/mês

    Modelo de preços: Assinatura

    Avaliação gratuita: Disponível

    Single: One Ambur device - $59/month billed annually

    Multi: 2-3 Ambur devices - $99/month billed annually

    Unlimited: Unlimited Ambur devices - $149/month billed annually

    P: Quais são os principais recursos do Ambur?

    O Ambur oferece os seguintes recursos:

    • Add, edit, or 86 menu items
    • Assign order types
    • Automatically calculate payroll
    • Business management tools
    • Categorize menu items
    • Custom table layout
    • Detailed reports
    • Front of house management
    • Integrated credit card processing
    • Integrated payment processor
    • Manages reservations and remember guest details
    • Modify orders
    • PCI compliant
    • Permissions based access
    • Secure system
    • Split checks and offer payment methods
    • Staff time-clock
    • Stores data locally without internet connection
    • Take detailed orders

    P: Quem costuma usar o Ambur?

    Os clientes habituais do Ambur são:

    Empresas de médio porte, Pequenas empresas

    P: Em que idioma o Ambur está?

    O Ambur está nos seguintes idiomas:

    Inglês

    P: Que tipo de planos o Ambur oferece?

    O Ambur tem os seguintes planos de preços:

    Assinatura

    P: O Ambur é compatível com disponíveis móveis?

    O Ambur é compatível com os seguintes dispositivos:

    iPhone, iPad

    P: O Ambur se integra com quais outros aplicativos?

    O Ambur se integra com os seguintes aplicativos:

    ShopKeep

    P: Que nível de suporte o Ambur oferece?

    O Ambur oferece as seguintes opções de suporte:

    Base de conhecimento, Suporte online, Suporte por telefone, Tutoriais em vídeo