ServiceTitan

ServiceTitan

#1 Management Software for Home Service Contractors.

4.6/5 (128 avaliações)

Resumo do ServiceTitan

ServiceTitan is a field service management system that offers a web-based and mobile solution for scheduling and dispatching calls, invoicing, processing payments, reporting, analyzing sales performance, and more. The system is designed for use by home service businesses in the HVAC, plumbing, electrical, and garage door industries.

ServiceTitan enables users to track the sales performance of their technicians, with the option to use leaderboards to drive competition and encourage increases in performance. Areas for improvement can also be pinpointed and used to identify staff requiring specific training or guidance. Phone call conversions and call booking performance can also be monitored, and users can identify missed opportunities by reviewing unbooked calls. ServiceTitan automatically identifies which campaign has generated each customer’s call, allowing users to determine the revenue and ROI (return on investment) for each campaign. The most profitable locations can also be identified and targeted.

The ServiceTitan mobile app for Android and iOS enables technicians to view their assigned jobs with driving directions, add service call notes, create invoices, process customer payments, and electronically collect customer signatures in the field. ServiceTitan also includes GPS integration, two-way SMS messaging between dispatchers and technicians, and full job audit trails, and users can configure executive workflows, schedule reports, and set up alerts for cancelled jobs and unbooked calls.

Preços

A partir de
N/A
Opções de preços
Avaliação gratuita
Assinatura
Relação qualidade/preço

Dispositivos

Porte da empresa

P
M
G

Mercados

Canadá, Estados Unidos

Idiomas

Inglês

Avaliações do ServiceTitan

Classificação geral
4.6/5
93% avaliações positivas
101
Excelente
18
Muito bom
2
Média
3
Ruim
4
Péssimo
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Office Manager

Usado Diariamente durante Mais de um ano
Avaliado em 01/11/2018
Fonte da avaliação: Capterra

I don't have a lot of negative things to say about Service Titan, our company as a whole has seen improvements at all levels. We are very happy that we made the jump to Service Titan and look forward to the additional releases.

Vantagens

We are a growing Plumbing & HVAC company and we were looking for solutions to be more in line with today's digital world. We love the call booking and dispatch notifications to customers. It allows customer's to know exactly when to expect their technician. Our CSR and Dispatch love the incoming call information for existing customer's that pre-populates for them, it allows us to give a personal touch when answering the phone and gives the customer a great experience. Our Service Manager loves the Dashboard and reporting, it allows him to see exactly where the technician's are at throughout the month and allows him to provide coaching when needed to help his teams reach goals. We recently starting using the timesheets within Service Titan as well - this has allowed us to manage our technician's time with ease and the technician's no longer have to try to remember where they were and at what time. There are so many features and we love the fact that Service Titan listens to their Customers/Users and are always working to improve their existing features and adding more features to make their user experience exceptional.

Desvantagens

Follow-Up Section and Memberships need updating, but Service Titan has listened to their users are in the process of providing updates to these features. Payroll/Timesheets needs to be more versitle and needs customization, but again Service Titan is working on this as well.

Resposta do ServiceTitan

Angelia,

Thanks for your feedback. We couldn't be happier to hear about your success and all of the ways ServiceTitan has helped your business grow.

We believe it's essential that the men and women of the trades have a cutting-edge platform built especially to help them run their businesses more effectively and connect better with their customers.

Please keep providing your feedback. It helps us continue to evolve and keep pace with the amazing companies we serve.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

10.0/10
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Service Titan Rocks!

Usado Diariamente durante 6 a 12 meses
Avaliado em 15/06/2016
Fonte da avaliação: Capterra

Service Titan has enabled us to grow in ways we didn't know were possible. With data tracking, a better selling platform, more efficient call booking, and a very easy to use system, we couldn't be happier. Please understand that in the process of selecting Service Titan we painstakingly researched a multitude of different options. Hands down this is the most versatile and productive option. But the best part...the Service Titan staff. I have never had the opportunity to work with a service provider that was absolutely at the top of their game every time I made contact with them. Until now. From their sales staff on down to tech support everyone has been impeccably perfect in the service they have provided. The way they manage our account is fantastic. They departmentalize every aspect of the Service Titan experience to ensure that you will be dealing with the person that has the answers and can make it happen. Do you want to know how to grow your business? Use the Service Titan business model as your example of perfection. With service like theirs you will gain all the customer you could ever dream of. We should all be this good.

Vantagens

Data tracking, phone call recording, dispatch efficiency, invoicing, and on and on. This product does so much for us it is hard to point out the "pros". They just keep impressing me every day!

Desvantagens

This product does not do everything that we would like it to do. But in order to do that we would be spending an exuberant amount of money to have our own software developed. Also note that we are not your typical home service provider. We are a plumbing company that provides everything from minor repairs on up to plumbing a multi-million dollar high-rise project. And the things it doesn't do has just forced us to find better ways of doing things. Service Titan also works hard to develop their product based on customer feedback. We have been with Service Titan for a short time now and already two of my suggestions have been made a reality.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

10.0/10
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A Change to the Future

Usado Diariamente durante 6 a 12 meses
Avaliado em 01/11/2018
Fonte da avaliação: Capterra

ServiceTitan has changed the game for us. It has set the bar high and the standards even higher. The on-boarding wasn't the easiest, but that was just because some people can not adapt to change very well. The software itself has helped not only increase our sales, but has allowed us to market and advertise even better by the capabilities of tracking. Things that you would not even think to run a report on are already there at your fingertips. Having the technicians able to run their day is an added bonus and an all around morale booster because they feel responsible and they do not feel like they have to be babysat anymore. The change from paper to tablet has been an amazing added bonus because people right now are advanced with the technology, they want to be able to do everything on their phone, and ServiceTitan allows that. Notifications and reminders alone have been great and have allowed almost a 80% increase in customers actually being home and remembering their appointments. This software is absolutely amazing when it comes to memberships! Tracking, reporting, reminding, and even renewing memberships is a complete game changer with this software. All in all, we have come to the conclusion that if you are not on ServiceTitan, you are really missing out.

Vantagens

The technology, it will completely set you aside from the rest of the industry. Sending out Bio's, pictures, and the capabilities to track who is coming to your home and when straight from your fingertips is the best satisfaction return from our customers.

Desvantagens

Is this even a question? I think our only complaint is little things that at the end of the day comes down to workflow ways and not so much on ServiceTitan.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

10.0/10
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Hands down an amazing product with an amazing support staff!

Avaliado em 05/12/2015
Fonte da avaliação: SoftwareAdvice

Vantagens

As a plumbing service company, this product covers everything you need to implement a high quality, fully functioning, well rounded service company. The tracking and reporting of every detail is impecable, and they are always making things better. When tracking is so easy, figuring out what works and what doesn't work becomes easier too and profits can begin to soar! The ease of use and functionality of this product and its support staff is second to none!

Desvantagens

Just as with any cloud based system, the thought of down time is always a bit scary, but even this, they have sheltered pretty dang well! In the 2 years we have used ST, it has only "gone down" maybe 2-3 times, but never for more than about 30 minutes. They recently launched an app s well, that allows field techs to work offline, so they definitely have their bases covered, even under the scary uncertainty of all cloud based systems.

Detalhamento da qualificação

Praticidade
Suporte ao cliente

Probabilidade de recomendação

10.0/10
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Surpassed our revenue goals

Usado Diariamente durante 6 a 12 meses
Avaliado em 01/11/2018
Fonte da avaliação: Capterra

We surpassed our company-wide revenue goals in the third quarter of this year. I truly believe that we would not have been able to do this without ServiceTitan. We are able to provide better service to our customers. Phone integration puts the customer's information and service history at our fingertips. Booking confirmation and automatic appointment reminders free upMobile Dispatching allows customers to track the arrival of their technicians. Greensky financing and a good, better, best pricing is helping our technicians sell more in the field. We are better able to manage our maintenance contracts. What's not to love?

Vantagens

Ease of use, Dashboard Revenue Tracking, Multi-tasking, Customer Experience, ServiceTitan is constantly working to improve and develop the platform. The technical support in resolving issues is easy, fast and responsive.

Desvantagens

Batching and exporting invoices and payments to Quickbooks is cumbersome at best. I wish reporting were more clear and flexible. Even with custom reporting, we sometimes have to run multiple reports to get the information we need.

Resposta do ServiceTitan

Dawn,

Thanks for taking time to review ServiceTitan.

We love hearing stories like yours, about how ServiceTitan has helped your business grow and has made your life easier. It's what motivates all 400+ of us to strive each day to keep improving and to be as extraordinary as the companies who rely on ServiceTitan.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

10.0/10

Preço do ServiceTitan

A partir de
N/A
Opções de preços
Avaliação gratuita
Assinatura
Relação qualidade/preço

Pricing quotes are available on inquiry.

Recursos do ServiceTitan

  • Gerenciamento de faturas
  • Monitoramento
  • Registro de auditoria

  • API
  • Acompanhamento de atividades
  • Armazenamento de documentos
  • Auditoria
  • Campos personalizados
  • Controle do acesso
  • Criação de relatórios personalizável
  • Dados em tempo real
  • Gestão de conformidade
  • Gestão de estoques
  • Gestão do fluxo de trabalho
  • Importação/exportação de dados
  • Integração de terceiros
  • Notificações automáticas
  • Painel de atividades
  • Rastreamento de estoque
  • Relatórios e estatística

Mais informações sobre ServiceTitan

Principais recursos do ServiceTitan

  • Call booking performance monitoring
  • Call recordings
  • Complete audit trail
  • Configurable alerts
  • Customer screen pops
  • Dispatching
  • Executive workflows
  • GPS integration
  • Invoicing
  • Leaderboards
  • Marketing campaign metrics
  • Payroll
  • QuickBooks integration
  • Revenue and ROI tracking
  • Sales performance tracking
  • Scheduled reports
  • Scheduling
  • Two-way texting

Vantagens

  • Technicians’ sales performance is automatically tracked, and leaderboards can be used to motivate improvements in performance.

  • Phone call conversions can be monitored, and unbooked calls reviewed to recognize missed opportunities and to identify staff in need of training.

  • Track ROI and revenue for each campaign, with the campaign that generated each call automatically identified without needing to ask customers.

  • Mobile app enables technicians to access their assigned jobs, view driving directions, update notes on service calls, generate invoices, process payments, and collect customer signatures.

  • Set up executive workflows, schedule reports, and configure alerts for cancelled jobs or unbooked calls.

  • Perguntas frequentes sobre o ServiceTitan

    Abaixo estão algumas perguntas frequentes sobre o ServiceTitan.

    P: Que tipo de planos o ServiceTitan oferece?

    O ServiceTitan oferece os seguintes planos de pagamento:

    Modelo de preços: Assinatura

    Avaliação gratuita: Não disponível

    Pricing quotes are available on inquiry.

    P: Quais são os principais recursos do ServiceTitan?

    O ServiceTitan oferece os seguintes recursos:

    • Call booking performance monitoring
    • Call recordings
    • Complete audit trail
    • Configurable alerts
    • Customer screen pops
    • Dispatching
    • Executive workflows
    • GPS integration
    • Invoicing
    • Leaderboards
    • Marketing campaign metrics
    • Payroll
    • QuickBooks integration
    • Revenue and ROI tracking
    • Sales performance tracking
    • Scheduled reports
    • Scheduling
    • Two-way texting

    P: Quem costuma usar o ServiceTitan?

    Os clientes habituais do ServiceTitan são:

    Grandes empresas, Empresas de médio porte, Pequenas empresas

    P: Em que idioma o ServiceTitan está?

    O ServiceTitan está nos seguintes idiomas:

    Inglês

    P: Que tipo de planos o ServiceTitan oferece?

    O ServiceTitan tem os seguintes planos de preços:

    Assinatura

    P: O ServiceTitan é compatível com disponíveis móveis?

    O ServiceTitan é compatível com os seguintes dispositivos:

    Android, iPhone, iPad

    P: O ServiceTitan se integra com quais outros aplicativos?

    O ServiceTitan se integra com os seguintes aplicativos:

    BirdEye, ClearPathGPS, TomTom WEBFLEET, Worldpay POS, Zubie

    P: Que nível de suporte o ServiceTitan oferece?

    O ServiceTitan oferece as seguintes opções de suporte:

    FAQs, Fórum, Base de conhecimento, Suporte online, Suporte por telefone, Tutoriais em vídeo