ServiceTitan

#1 Management Software for Service Contractors.

4,5 /5 (161 avaliações) Escreva uma avaliação!

Resumo do ServiceTitan

O que é o ServiceTitan?

ServiceTitan is the premier field service management system that offers an all-in-one web-based solution for running your business. ServiceTitan also offers an award-winning tablet app to give your technicians the tools they need to complete jobs and get the most value out of each customer. Imagine seamlessly scheduling and dispatching calls, invoicing customers, processing payments in the field, pulling reports on your business performance, and analyzing your sales patterns with one single software solution.

Use ServiceTitan to track the performance of your technicians and comfort advisers, including the use of leaderboards to encourage competition and drive more sales. Our software will pinpoint areas of your business that can be improved, including how to identify specific training for your staff. Track which marketing channels are driving phone calls to help you get the most return on your investment. ServiceTitan also supports tracking unsold estimates, ensuring you never leave any revenue on the table. All of this, and more, comes right out of the box.

ServiceTitan critically supports your techs in the field using either Android or iOS tablets that allow them to view their assigned jobs, provides full GPS support to get them to the job on time, automatic job status updates so you never have to guestimate how long a job took, view and add customer notes, create invoices, collect signatures and payment in the field, and give your customers the ability to see where the tech is and what they look like, adding that extra layer of trust and professionalism. ServiceTitan also supports two-way SMS messaging between dispatchers and technicians, along with full job audit trails that let you find inefficiencies and even create custom workflows. Never miss any details with scheduled custom reports, and set alerts for cancelled jobs and unbooked calls. Schedule a demo and learn more about how ServiceTitan can revolutionize your business!

Resumo do ServiceTitan

Preços

A partir de
N/A

Opções de preços

Teste Grátis
Assinatura
Relação qualidade/preço

Pricing quotes are available on inquiry.


Recursos do ServiceTitan

Dispositivos
Porte da empresa
P M G
Mercados
Estados Unidos, Canadá
Idiomas
Inglês

Mídias

Captura de tela do ServiceTitan: Captura de tela do ServiceTitan: Captura de tela do ServiceTitan: Captura de tela do ServiceTitan: Captura de tela do ServiceTitan:

ServiceTitan - Avaliações

ServiceTitan - Avaliações

Classificação geral
4,5
/
5
Excelente
124

Muito bom
23

Regular
3

Ruim
3

Péssimo
8

Relação qualidade/preço
3,9
Recursos
4,3
Praticidade
4,4
Suporte ao cliente
4,6
91% dos usuários recomendam este app
Marlin C.

Best in the biz

It’s allowed us to be effective with every workflow, from taking calls to following up on jobs.


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Stacy F.

Best Decision I made in 13 years of Business!

Life Changing - I wish that was describable better but one day I signed up and the next 18 months have changed my business life, which always changes you and your life, bettered my team, allowed me to hire even through COVID and the winters and keep growing and growing. It also gave us EXCELLENT tools to improve our customer experience. That matters!


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Joanne O.

Great Software and Great Service

Overall its been great.


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Hunter L.

False Promises and Never Ending Issues

False Promises and lack of responsibility is probably the most accurate description I could give to service Titan. We started our implementation back in December and finally went live after a very long drawn out process in March. We have since had a never ending list of problems. The only options given to us at times is to message our success manager who seems way to busy to responding in a week or use technical support which also seems to be a waste because they can never fix anything and have to send it up to someone else who might reason back to you in a week and still have no solution.
I feel like the product is only partial complete. We are experiencing issues like have entire calls not show up on our dispatch board after a feature was turned on. Even though these calls were booked and confirmed but the only way we find out we missed a call is when a customer calls mad that they waited all day for us but we have no idea.
Other major data transition issues which I have had 3 full time employees try to fix some of the issues manually to try to stay in business because the response time on any of the data technicians is 1 week. Then to find out the data technicians will wipe out everything back to the stone ages again and again or just create some entirely new problem.
Their so called data technician seem to not understand simple MySQL database calls in order to retrieve your data. I leaned how to export my data from MySQL watching free tutorials on YouTube. BTW I am an


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Anthony H.

Well worth the money!

I was a Service Titan user while working at another company and when I left that company to start my own company, I was presented with a tough decision on which Home Service software I would use. Because I already had experience with Service Titan, I thought it would be good to test out another provider. I signed up with another provider, went through the onboarding process, and disliked the entire process and software. I ended up cancelling my service with the other provider before we went live as a company, and switched over to Service Titan, which looking back, is probably the best decision I ever made for my company.


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Marlin C.
Setor: Construção
Porte da empresa: 11-50 funcionários
Traduzido para o Português
Traduzido para o Português

Best in the biz

Usado Diariamente durante Mais de um ano
Avaliado em 07/05/2019
Fonte da avaliação: Capterra

It’s allowed us to be effective with every workflow, from taking calls to following up on jobs.

Vantagens

Feature set and workflows are the best in the industry. Support is top notch. Software is reliable. The pages just load in a snap unlike our last software.

Desvantagens

Like any software change, it was a learning curve. But our success team helps us use the software efficiently and answer any questions we have.

Traduzido para o Português

Resposta do ServiceTitan

Thank you for taking time to review ServiceTitan and for being a customer. We built ServiceTitan to help contractors like you run their business more successfully.

We look forward to celebrating all of your future successes.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

Stacy F.
Setor: Construção
Porte da empresa: 11-50 funcionários
Traduzido para o Português
Traduzido para o Português

Best Decision I made in 13 years of Business!

Usado Diariamente durante Mais de um ano
Avaliado em 16/09/2020
Fonte da avaliação: Capterra

Life Changing - I wish that was describable better but one day I signed up and the next 18 months have changed my business life, which always changes you and your life, bettered my team, allowed me to hire even through COVID and the winters and keep growing and growing. It also gave us EXCELLENT tools to improve our customer experience. That matters!

Vantagens

Service Titan has exceptional software development, beyond features that I could have even thought of wanting, and they have truly helped us increase our revenue by almost $1M in sales in a year, but the PEOPLE of this company make ALL the difference. I don't know how to fit everything I love about my Titan Family into this box! ST integrates with everything, so if it isn't an already integration it has open API - it will work. But the core product I promise is going to change your business life.

Desvantagens

I think the only con someone could say is that there is so much to the software that it's not going to go from - 100% use overnight. But that's not even a con to me, fully engage with each step and the next will make more sense.

Traduzido para o Português

Resposta do ServiceTitan

Stacy,

It means so much that you took time out of your day to write a review. We're beyond thrilled that ServiceTitan has helped you and your business. Please keep all of the feedback and suggestions coming. And thank you for serving your community on the front lines during these difficult times!

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

Joanne O.
Setor: Manutenção predial
Porte da empresa: 51-200 funcionários
Traduzido para o Português
Traduzido para o Português

Great Software and Great Service

Usado Diariamente durante Mais de um ano
Avaliado em 10/12/2020
Fonte da avaliação: Capterra

Overall its been great.

Vantagens

I work from the office side and I've had to learn how to do the field side from the office side and the ability to work around how the program was intended to be used has been very easy. ServiceTitan has been made aware of the fact that not all people in the field will find it easy to work with and will need support from the office side. The office side also has to be able to work around the limitations of the employee permission settings due to the companies management preference's and ServiceTitan has made that easier to do. ServiceTitan has made it easier to fix mistakes that employees make without canceling and rebuilding jobs or add an estimate to an existing job. I have found it easy to work with, I enjoy it, I wish I was in a position that I could use more of it's capabilities, especially the accounting side.

Desvantagens

Like all web based programs it comes with some challenges.

Detalhamento da qualificação

Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

Hunter L.
Setor: Construção
Porte da empresa: 11-50 funcionários
Traduzido para o Português
Traduzido para o Português

False Promises and Never Ending Issues

Usado Diariamente durante 1 a 5 meses
Avaliado em 15/04/2020
Fonte da avaliação: Capterra

False Promises and lack of responsibility is probably the most accurate description I could give to service Titan. We started our implementation back in December and finally went live after a very long drawn out process in March. We have since had a never ending list of problems. The only options given to us at times is to message our success manager who seems way to busy to responding in a week or use technical support which also seems to be a waste because they can never fix anything and have to send it up to someone else who might reason back to you in a week and still have no solution.
I feel like the product is only partial complete. We are experiencing issues like have entire calls not show up on our dispatch board after a feature was turned on. Even though these calls were booked and confirmed but the only way we find out we missed a call is when a customer calls mad that they waited all day for us but we have no idea.
Other major data transition issues which I have had 3 full time employees try to fix some of the issues manually to try to stay in business because the response time on any of the data technicians is 1 week. Then to find out the data technicians will wipe out everything back to the stone ages again and again or just create some entirely new problem.
Their so called data technician seem to not understand simple MySQL database calls in order to retrieve your data. I leaned how to export my data from MySQL watching free tutorials on YouTube. BTW I am an

Vantagens

I like the notion of better reporting. easier dispatch system, a new type of price book, call tracking

Desvantagens

Never ending issues with getting any issues resolved. The implementation people just want to rush you in and out and avoid all the problems. The Success managers are too busy to fix any problems and you are stuck fending for yourself. At the same time dealing with angry customers.

Traduzido para o Português

Resposta do ServiceTitan

Hi Hunter,

We're so sorry to hear about your experience. We appreciate your feedback. We have shared your feedback with our Implementation and Success our team. Feedback really helps us improve our business We're working hard to improve our offerings and deliver an overall better customer experience. We look forward to better serving you and helping your business, especially during these difficult times.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 0.0/10

Anthony H.
Setor: Construção
Porte da empresa: 2-10 funcionários
Traduzido para o Português
Traduzido para o Português

Well worth the money!

Usado Diariamente durante Mais de dois anos
Avaliado em 24/09/2020
Fonte da avaliação: Capterra

I was a Service Titan user while working at another company and when I left that company to start my own company, I was presented with a tough decision on which Home Service software I would use. Because I already had experience with Service Titan, I thought it would be good to test out another provider. I signed up with another provider, went through the onboarding process, and disliked the entire process and software. I ended up cancelling my service with the other provider before we went live as a company, and switched over to Service Titan, which looking back, is probably the best decision I ever made for my company.

Vantagens

Service Titan offers a lot of features, they have great ways for you to learn the software, and are always looking for ways they can bring more value to their customers. Every person I have worked with at Service Titan has been helpful, kind, and happy to be of service. Additionally, they are really helping create a community of contractors that allows you to connect and get ideas from other contractors through a lot of their networking channels.

Desvantagens

The reason most contractors complain about all these home service software companies is because they are contractors who work with their hands and are not yet comfortable with the technology. There is a pretty big learning curve to go from whatever system was being used before, but I assure you, if you fully commit, give it your all, Service Titan should be able to help your business grow in new and exciting ways, and in the long term, will likely reduce your overall operating costs because of how many things can be automated.

Traduzido para o Português

Resposta do ServiceTitan

Thanks so much for taking the time to review us and choosing ServiceTitan. We love hearing from our customers. Our mission is to provide cutting edge tools for the trades that are both easy to use and dramatically improve your operations. We're happy to hear that you love ServiceTitan and that you decided to go with ServiceTitan when you started your own company. We look forward to celebrating your continued success together.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

Recomendação do usuário
9/10
Baseado em 161 usuários
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Preço do ServiceTitan

Preço do ServiceTitan

A partir de
N/A
Teste Grátis
Assinatura
Relação qualidade/preço

Pricing quotes are available on inquiry.

Pricing quotes are available on inquiry.

Relação qualidade/preço
3,9/5
Baseado em 161 usuários
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Recursos do ServiceTitan

Recursos do ServiceTitan

API
Acompanhamento de atividades
Armazenamento de documentos
Auditoria
Cobrança e faturamento
Criação de relatórios personalizável
Dados em tempo real
Gerenciamento de documentos
Gestão de conformidade
Gestão de estoques
Gestão do fluxo de trabalho
Importação/exportação de dados
Integração de terceiros
Monitoramento
Notificações automáticas
Painel de atividades
Rastreamento de estoque
Registro de auditoria
Relatórios e estatística
Relatórios em tempo real
Recursos
4,3/5
Baseado em 161 usuários
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Categorias

Mais informações sobre ServiceTitan

Mais informações sobre ServiceTitan

Principais recursos do ServiceTitan

  • Call booking performance monitoring
  • Call recordings
  • Complete audit trail
  • Configurable alerts
  • Customer screen pops
  • Dispatching
  • Executive workflows
  • GPS integration
  • Invoicing
  • Leaderboards
  • Marketing campaign metrics
  • Payroll
  • QuickBooks integration
  • Revenue and ROI tracking
  • Sales performance tracking
  • Scheduled reports
  • Scheduling
  • Two-way texting

Vantagens

  • Technicians’ sales performance is automatically tracked, and leaderboards can be used to motivate improvements in performance.

  • Phone call conversions can be monitored, and unbooked calls reviewed to recognize missed opportunities and to identify staff in need of training.

  • Track ROI and revenue for each campaign, with the campaign that generated each call automatically identified without needing to ask customers.

  • Mobile app enables technicians to access their assigned jobs, view driving directions, update notes on service calls, generate invoices, process payments, and collect customer signatures.

  • Set up executive workflows, schedule reports, and configure alerts for cancelled jobs or unbooked calls.

  • Perguntas frequentes sobre o ServiceTitan

    Perguntas frequentes sobre o ServiceTitan

    Abaixo estão algumas perguntas frequentes sobre o ServiceTitan.

    P: Que tipo de planos o ServiceTitan oferece?

    O ServiceTitan oferece os seguintes planos de pagamento:

    Modelo de preços: Assinatura

    Teste Grátis: Não disponível

    Pricing quotes are available on inquiry.

    P: Quais são os principais recursos do ServiceTitan?

    O ServiceTitan oferece os seguintes recursos:

    • Call booking performance monitoring
    • Call recordings
    • Complete audit trail
    • Configurable alerts
    • Customer screen pops
    • Dispatching
    • Executive workflows
    • GPS integration
    • Invoicing
    • Leaderboards
    • Marketing campaign metrics
    • Payroll
    • QuickBooks integration
    • Revenue and ROI tracking
    • Sales performance tracking
    • Scheduled reports
    • Scheduling
    • Two-way texting

    P: Quem costuma usar o ServiceTitan?

    Os clientes habituais do ServiceTitan são:

    Pequenas empresas, Grandes empresas, Empresas de médio porte

    P: Em que idioma o ServiceTitan está?

    O ServiceTitan está nos seguintes idiomas:

    Inglês

    P: O ServiceTitan é compatível com disponíveis móveis?

    O ServiceTitan é compatível com os seguintes dispositivos:

    Android, iPhone, iPad

    P: O ServiceTitan se integra com quais outros aplicativos?

    O ServiceTitan se integra com os seguintes aplicativos:

    BirdEye, ClearPathGPS, ClearPathGPS, Profit Rhino, QuickBooks Online Advanced, Sage Intacct, WEBFLEET, Worldpay POS, Zubie

    P: Que nível de suporte o ServiceTitan oferece?

    O ServiceTitan oferece as seguintes opções de suporte:

    Suporte por telefone, Suporte online, FAQs, Fórum, Base de conhecimento, Tutoriais em vídeo