Mitrefinch

Mitrefinch

Attendance technology for a more efficient workforce.

4/5 (40 avaliações)

Resumo do Mitrefinch

O que é o Mitrefinch?

Mitrefinch is a complete workforce management solution for medium-to-large organizations (100+ employees) across the world. Mitrefinch integrates employee personal information, probation, training and records in one location and includes modules for time and attendance tracking, employee scheduling, absence & leave management and mobile workforce management. The software is suitable for use by companies across a range of workforce-oriented industries including finance, retail, hospitality, construction, government, healthcare, manufacturing, and more. Subject to authorization, employees can update their personal information, certifications, etc. themselves, without having to go through HR. This not only saves times and effort for HR staff but empowers employees. From the same portal, employees can view their leave balances and submit time-off requests Mitrefinch's Time Allocation System (TAS) helps HR teams to accurately track jobs and manage performance, compare tasks and costs, labor plan, and control overtime. The Project Analysis Module - one of several integrated apps - tracks projects by cost and displays over-budget items by highlighting them red on a graph. Mitrefinch's Employee Scheduling module enables the creation of complex schedules which take into account availability, pay rate, and predefined skills. The module automates scheduling tasks and facilitates communication with employees about shift requests and availability. Mitrefinch Absence Management provides complete visibility of employee absences, tracks who is away when they shouldn't be, identifies trends and recurring absences, and prompts the appropriate action. This module can also be used to track PTO (paid time off), automate leave and determine employee FMLA eligibility.

Resumo do Mitrefinch

Preços

A partir de
N/A

Opções de preços

Teste Grátis
Licença única
Assinatura
Relação qualidade/preço

Contact Mitrefinch for pricing information or a quote.


Recursos do Mitrefinch

Dispositivos
Porte da empresa
P M G
Mercados
Ásia, Austrália, Canadá, Europa, Alemanha e outros 3, México, Reino Unido, Estados Unidos
Idiomas
Inglês, Francês, Alemão, Espanhol

Capturas de tela

Captura de tela do Mitrefinch: Employee clockcard
Captura de tela do Mitrefinch: Employee clockcard Captura de tela do Mitrefinch: Group Absence Profile Captura de tela do Mitrefinch: Mobile Captura de tela do Mitrefinch: Language options

Mitrefinch - Avaliações

Mitrefinch - Avaliações

Classificação geral
4
/
5 40 avaliações
Excelente
18

Muito bom
15

Regular
3

Ruim
3

Péssimo
1

Relação qualidade/preço
3.5
Recursos
3.8
Praticidade
3.9
Suporte ao cliente
4.2
83% dos usuários recomendam este app
Kaysey M.

ALWAYS great customer support!


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Rick A.

Hamilton Police, Ontario, Canada: Experience with Mitrefinch TMS


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John G.

Good functionality but poor customer service

The implementation was good and the engineers were very knowledgeable. Initial account management was good. Helpdesk was poor, but improved briefly while Leanne was in post.
A massive problem occurred with the version 8 upgrade in March 2018, which has affected our overall perception of Mitrefinch. The issue was due to Mitrefinch not acknowledging the bespoke elements of our system.
The latest patch upgrade suffered from the exact same issue! This, compounded by the poor helpdesk service leaves us often exacerbated.


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Tamara C.

A title is not required for a survey.


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Barry C.

Mitrefinch

We have had a positive experience using Mitrefinch software. Where issues do arise we have found their support to be very helpful.


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Kaysey M.
Porte da empresa: 51-200 funcionários
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ALWAYS great customer support!

Usado Diariamente durante Mais de um ano
Avaliado em 21/06/2017
Fonte da avaliação: SoftwareAdvice

Vantagens

I love the ease of using this product. It is so intuitive but I especially love the great customer support I get when I cannot figure something out. I normally send an email and within an hour or so I get a response or call from their team. On almost every occasion, I've received support from Larry Walsh from the Mitrefinch team. He has always been readily available to assist and is always a pleasure to talk to over the phone! 5 STARS!

Desvantagens

I wish there was additional functionality in the custom reports as we've had trouble at times pulling the information we need. We have always found a work around but it would be nice if reports had additional capabilities or options. For example, when I am looking to pull the remaining balance of vacation for a specific time range. This could not be done. The work around was having to pull it on the specific date. However if we were looking for a specific range from the past this could not be done.

Detalhamento da qualificação

Praticidade
Suporte ao cliente

Probabilidade de recomendação: 9.0/10

Rick A.
Setor: Políticas públicas
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Hamilton Police, Ontario, Canada: Experience with Mitrefinch TMS

Avaliado em 14/07/2016
Fonte da avaliação: SoftwareAdvice

Vantagens

Hamilton Police Service was looking for a product that encompassed Manager and Employee web self-service for scheduling and tracking attendance. The product also had to interact with our payroll (Oracle/PeopleSoft) and other necessary applications.

Mitrefinch was chosen for its features and price point.

This product was able to handle over 100 shift schedule rotations to accommodate our departments.

Support has greatly improved in the last year as extra staff was added to the Canadian market. They have always been there in a timely fashion for the few urgent issues we have faced.

The software runs in a standard Microsoft environment. No special software was required. All clients use Internet Explorer browser to access the application.

Desvantagens

Documentation of the software is too many releases behind.

The report writer is very capable but lacks features expected in today's reporting tools. However, it has never crashed and is very reliable.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 9.0/10

John G.
Setor: Alimentação e bebidas
Porte da empresa: 501-1.000 funcionários
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Good functionality but poor customer service

Usado Diariamente durante Mais de dois anos
Avaliado em 26/03/2019
Fonte da avaliação: Capterra

The implementation was good and the engineers were very knowledgeable. Initial account management was good. Helpdesk was poor, but improved briefly while Leanne was in post.
A massive problem occurred with the version 8 upgrade in March 2018, which has affected our overall perception of Mitrefinch. The issue was due to Mitrefinch not acknowledging the bespoke elements of our system.
The latest patch upgrade suffered from the exact same issue! This, compounded by the poor helpdesk service leaves us often exacerbated.

Vantagens

Ability to deal with open finish times and multiple shift patterns.
Calculations allows for bespoke business logic without development.
Web TMS is good.
Has reduced payroll queries.
Email encrypted payslips.

Desvantagens

Helpdesk service is generally poor - we can provide details on request. General feeling is that the helpdesk has little knowledge nor confidence to take on the problem and resolve it.

System flexibility can be its downfall in that its complex for new users to pick up.

Account management has been flaky. We've had three account managers plus sight of a (very good) customer services manager. The latter, Leanne, filled us with some confidence that service would improve - we had a direct line to her and her helpdesk. Since her departure, the work she started seems to have stopped and service has gone back to as before.

Recent upgrades have failed due to insufficient / missing documentation from Mitrefinch. The latest upgrade required us to failback, resulting in lost time.

Paid for training was insufficient and not compensated.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 5.0/10

Tamara C.
Setor: Fabricação elétrica/eletrônica
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A title is not required for a survey.

Avaliado em 12/05/2016
Fonte da avaliação: SoftwareAdvice

Vantagens

Windows are easy to navigate through.
Able to configure the system to suit individual needs.
We have many variables and for the most part, the software is able to accommodate the variety.

Desvantagens

Software has some limitations on how it performs. Must be configured properly from the beginning.

System was set up by MitreFinch staff no longer with the company. Recently hired staff find the original set up inefficient.

I could not submit this survey without having to type in more information despite clicking on No, thanks, I'm done. Kept circling back.

Detalhamento da qualificação

Praticidade
Suporte ao cliente

Probabilidade de recomendação: 7.0/10

Barry C.
Setor: Fabricação de alimentos
Porte da empresa: 201-500 funcionários
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Mitrefinch

Usado Semanal durante Mais de dois anos
Avaliado em 08/04/2019
Fonte da avaliação: Capterra

We have had a positive experience using Mitrefinch software. Where issues do arise we have found their support to be very helpful.

Vantagens

We use Mitrefinch Access Control, Time and Attendance and HR modules across three business locations. The software & access control hardware have proven to be very reliable over many years of use. Staff generally access the system via the web portal which provides an intuitive interface.

Desvantagens

We have no real issues to report under the "cons" section. The software does what we need it to do.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 9.0/10

Recomendação do usuário
7.8/10
Baseado em 40 usuários
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Preço do Mitrefinch

Preço do Mitrefinch

A partir de
N/A
Teste Grátis
Licença única
Assinatura
Relação qualidade/preço

Contact Mitrefinch for pricing information or a quote.

Contact Mitrefinch for pricing information or a quote.

Relação qualidade/preço
3.5/5
Baseado em 40 usuários
Compare as alternativas por relação qualidade/preço
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Recursos do Mitrefinch

Recursos do Mitrefinch

API
Acompanhamento de atividades
Banco de dados de funcionários
Criação de relatórios personalizável
Gestão de funcionários
Gestão de recrutamento e seleção
Gestão do desempenho
Imagem de marca personalizável
Importação/exportação de dados
Incorporação de funcionários
Integração de terceiros
Lembretes
Notificações automáticas
Painel de atividades
Portal de autoatendimento
Portal do funcionário
Portal para funcionários
Relatórios e estatística
Relatórios em tempo real
Seguimento dos candidatos
Recursos
3.8/5
Baseado em 40 usuários
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Categorias

Vídeos e Tutoriais

Vídeos e Tutoriais

Mais informações sobre Mitrefinch

Mais informações sobre Mitrefinch

Principais recursos do Mitrefinch

  • Absence management
  • Automated scheduling
  • Biometrics
  • Certification tracking
  • Cost tracking
  • Employee portal
  • Employee self service
  • Employee time clock
  • Overtime calculation
  • Overtime tracking
  • Payroll integration
  • Payroll management
  • Performance appraisal
  • Project time tracking
  • Role-based permissions
  • Skills tracking
  • User access controls
  • Vacation / leave tracking

Vantagens

  • Mitrefinch allows employees to update and control their personal information (address, emergency contact, certifications, etc.) themselves, without having to go through HR.

  • Powerful reporting helps HR managers to analyze performance, understand impact and forward-plan to meet business objectives.

  • Biometric time and attendance tracking guarantees the capture of correct employee attendance information and eliminates the possibility of buddy clocking.

  • Mitrefinch ensures workplace health and safety compliance by keeping a real-time record of who is on site.

  • With Mitrefinch's Time Allocation System (TAS), projects, tasks and budgets can be tracked and compared across multiple cost centres.

  • Mitrefinch's employee scheduling module considers availability, pay rates, and predefined skills to create optimal, budget-friendly staff schedules.

  • Mitrefinch's absence management module tracks employee absence and identifies trends and recurring absences so that the necessary action can be taken.

  • Perguntas frequentes sobre o Mitrefinch

    Perguntas frequentes sobre o Mitrefinch

    Abaixo estão algumas perguntas frequentes sobre o Mitrefinch.

    P: Que tipo de planos o Mitrefinch oferece?

    O Mitrefinch oferece os seguintes planos de pagamento:

    Modelo de preços: Licença única, Assinatura

    Teste Grátis: Não disponível

    Contact Mitrefinch for pricing information or a quote.

    P: Quais são os principais recursos do Mitrefinch?

    O Mitrefinch oferece os seguintes recursos:

    • Absence management
    • Automated scheduling
    • Biometrics
    • Certification tracking
    • Cost tracking
    • Employee portal
    • Employee self service
    • Employee time clock
    • Overtime calculation
    • Overtime tracking
    • Payroll integration
    • Payroll management
    • Performance appraisal
    • Project time tracking
    • Role-based permissions
    • Skills tracking
    • User access controls
    • Vacation / leave tracking

    P: Quem costuma usar o Mitrefinch?

    Os clientes habituais do Mitrefinch são:

    Grandes empresas, Empresas de médio porte, Administrações públicas

    P: Em que idioma o Mitrefinch está?

    O Mitrefinch está nos seguintes idiomas:

    Inglês, Francês, Alemão, Espanhol

    P: Que tipo de planos o Mitrefinch oferece?

    O Mitrefinch tem os seguintes planos de preços:

    Licença única, Assinatura

    P: O Mitrefinch é compatível com disponíveis móveis?

    O Mitrefinch é compatível com os seguintes dispositivos:

    iPhone

    P: O Mitrefinch se integra com quais outros aplicativos?

    Não temos informações sobre quais integrações o Mitrefinch oferece.

    P: Que nível de suporte o Mitrefinch oferece?

    O Mitrefinch oferece as seguintes opções de suporte:

    FAQs, Suporte online, Suporte por telefone