ServiceTrade
Sobre o ServiceTrade
ServiceTrade is a web and mobile field service management application for companies in the mechanical, HVAC, fire protection, commercial food equipment, air duct, kitchen exhaust cleaning, pressure washing, and medical equipment industries.
ServiceTrade helps commercial service contractors deliver amazing customer service that makes their business more valuable. Our customer service features enable online engagement throughout the service cycle to build profitable, long-lasting relationships.
Businesses expect innovative service contractors to enhance their on-site service with online engagement. Through ServiceTrade, customers receive media-rich online quotes, after-service reports with photos from your techs’ mobile devices, and an online portal with their full service history. Tech-on-the-way alerts and coordination between field technicians, the home office, and the customer make each appointment more professional and successful. Photos, documentation, and audio notes taken with technicians’ smartphones or tablets give business owners more information about the status of their systems.
ServiceTrade streamlines service operations for single or multiple offices by managing work orders, scheduling planned and emergency services, and integrating with most accounting platforms to eliminate double data entry. Going paperless decreases the amount of time spent tracking down paperwork, so you can invoice customers faster.
The enhanced service delivery provided by ServiceTrade leaves a lasting digital impression that makes the contractor’s brand memorable long after the service call. Customers expect service contractors to behave as a trusted advisor and show them how they’re helping them in ways that other contractors can’t or won’t. Service contractors who don’t adopt technology solutions for customer service are at risk of becoming marginalized by those who do. Through an amazing customer experience, ServiceTrade enables business growth by attracting new prospects and extending customer relationships beyond the service appointment.
Principais benefícios do ServiceTrade
• 24/7/365 Online Service Account -- Customers login to a portal on your website to see their service history and upcoming appointments.
• Send your customers an online after-service report that’s chock full of multimedia, and is always online and always available.
• Verification in the Field -- Our tablet app gets customer approval with a digital signature – before leaving the job.
• Online Quote Approval -- Wow your customers (and double your quote revenue) with online approvals. Customers review and approve online – and pictures seal the deal.
• Service Review -- Collect online reviews from your happy customers and put them online where they boost the visibility of your business to prospects.
• Software as a Service (SaaS) -- SaaS means that your data is available to everyone in the office and in the field from a variety of devices.
• Native Mobile Applications -- ServiceTrade iOS and Android applications enable the latest hardware and software features – no clunky server logins or flaky web apps.
• Schedule & Dispatch -- Your first stop for all the critical info you need to manage your business. Never miss another service opportunity.
• Track the Tech -- ServiceTrade displays the status of your most important asset – your techs. See customer service status updates minute by minute.
• Integrate with Everything -- Open APIs mean that your customer service data can be shared with other open-API apps like your accounting platform, CRM, email platform and website.
• Support and Services -- Our services team will get you up and running, and help find new ways to use our technology to solve your business problems.
Dispositivos
Porte da empresa
Mercados
Idiomas
Imagens
Recursos
Total de recursos do ServiceTrade: 80
- API
- Acesso para Celular
- Acompanhamento de atividades
- Agendamento
- Agendamento automatizado
- Agendamento de manutenção
- Agendamento de tarefas
- Alertas/notificações
- Aplicativo móvel
- Armazenamento de arquivos
- Armazenamento de dados seguros
- Armazenamento de documentos
- Arrastar e soltar
- Assinatura digital
- Assinatura eletrônica
- Atualização em tempo real
- Banco de dados de contatos
- Banco de dados do cliente
- Biblioteca de imagens
- CRM
- Captura de assinatura por celular
- Categorização/Agrupamento
- Classificações/avaliações
- Cobrança e faturamento
- Coleta de pagamento no campo
- Compromissos recorrentes
- Controle de estoque
- Criação de ordem de serviço
- Dados em tempo real
- Formulários personalizáveis
- GPS
- Gerenciamento de aplicativos
- Gerenciamento de arquivos
- Gerenciamento de documentos
- Gerenciamento de fornecedores
- Gerenciamento de pedidos de compra
- Gestão de auditorias
- Gestão de calendários
- Gestão de conformidade
- Gestão de contratos e licenças
- Gestão de estoques
- Gestão de expedição
- Gestão de formulários
- Gestão de inspeções
- Gestão de pedidos de trabalho
- Gestão de trabalhos
- Gestão preventiva
- Gestão técnica
- Histórico de atendimento
- Integração da contabilidade
- Integração de QuickBooks
- Integrações de terceiros
- Lembretes
- Login seguro
- Manutenção preditiva
- Mapas geográficos
- Modelos de documentos
- Monitoramento em tempo real
- Múltiplas contas de usuário
- Notificações em tempo real
- Orçamentos/estimativas
- Otimização de itinerários
- Pagamentos eletrônicos
- Para empresas de climatização
- Para instaladores comerciais e/ou industriais
- Pesquisa e filtro
- Portal de autoatendimento
- Portal do cliente
- Processamento de faturas
- Rastreamento de recursos
- Rastreamento de trabalho
- Registro de auditoria
- Relatório de historiais
- Relatórios agendados/automatizados
- Relatórios em tempo real
- Relógio de ponto online
- Roteamento
- Segurança de SSL
- Tarefas recorrentes
- Várias localizações
Alternativas
Commusoft
BigChange
simPRO
AroFlo
Avaliações
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- Setor: Serviços de Facilities
- Porte da empresa: 11-50 funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
The wind beneath my wings
Avaliado em 16/05/2018
Clarity in scheduling multiple technicians for multiple stops each and every day. Data and...
Clarity in scheduling multiple technicians for multiple stops each and every day. Data and information easily accessible for planning, business development, and more.
Vantagens
ServiceTrade has been a joy to implement and use everyday. The dev team, and everyone at ServiceTrade, have been absolutely incredible. I cannot recommend this solution enough.
From day one, we had no half measures. We jumped in both feet and never looked back. The scheduling makes planning our technicians days straightforward and clear. I could ramble on for hours about how much I love the search functionality, and the data you can quickly get to really get down into the nitty gritty of whatever you're looking for.
To my experience, any software that claims to do everything, does nothing well. ServiceTrade is near perfectly optimized for the scope it encompasses. Features are being added all the time, and the dev team are always enthusiastic. I foresee this product getting lots of love for years and years to come. This product only gets better and better.
Third party integrations have been a breeze, and a staggering amount of third party applications are available.
Desvantagens
Only a couple items come to mind, none are deal breakers. A general timeclock for tracking daily general time would be helpful, however we've found a small third party solution for this. Ability to add non-billable appointments and vendor stops would also be nice, and again not a huge deal. A great unification of built-in app and web features would be a great quality of life improvement, however I have a feeling those sneaky devs are up to something already... they always are.
- Setor: Construção
- Porte da empresa: 51-200 funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
ServiceTrade Has Transformed Our Business
Avaliado em 02/01/2020
Before using ServiceTrade we were using emailing of PDF forms on iPads to manage all our of jobs....
Before using ServiceTrade we were using emailing of PDF forms on iPads to manage all our of jobs. Having ServiceTrade took our business to a whole new level and allowed us to expand into multiple offices.
Vantagens
ServiceTrade has a great product that is intuitive to use. Since we subscribed 4 years ago they have continued to expand on the capabilities with updates to the software every 2-4 weeks. They are very responsive to requests for features and the customer support is super friendly and helpful. They integrate with key software companies to expand their functionality (like Intacct and Quickbooks) and they have a great API and integration with Zapier.
Desvantagens
I hope they can continue to accelerate the addition of new features. There are a lot of companies out there trying to solve the same problems. I haven't seen anyone providing better value yet but I hope ServiceTrade stays ahead of the competition because whoever has the best software to manage their business will hold a significant advantage int he marketplace and we would like to stay with ServiceTrade. Switching software is a pain!
Alternativas consideradas
ServiceMaxRazões para mudar para o ServiceTrade
We started an implementation with ServiceMax and it was a horrible experience. The software was overly complicated and they outsourced the implementation to a 3rd party that was inexperienced and didn't understand our business.- Setor: Construção
- Porte da empresa: 51-200 funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 7.0 /10
The upload of PDFs is slow
Avaliado em 03/06/2018
It's efficiency
It's efficiency
Vantagens
The maps and the location services are handy. I also like the deficiencies areas, but working for different divisions requires adjusting to different styles by each manager. Some want each difficieny listed individually, which is time consuming, while others like all lumped under one visit which is easier.
Desvantagens
The pdf loading is slow and I need to wait and make sure it loads. If signal strength is 2 bars or under the upload will fail. Also one photo at a time can be loaded. Also in defiencies
- Setor: Construção
- Porte da empresa: 2-10 funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Beat the billion dollar bullies
Avaliado em 24/10/2019
I love all the problems this software was able to solve. I am secure in knowing that customer...
I love all the problems this software was able to solve. I am secure in knowing that customer service will always take care of my issues. I love the fact that training is available as well as a well-regulated wiki.
Vantagens
The customer service and the company that designs and runs the software. I love the fact that I was able to go paperless.
Desvantagens
Like any complex software, there is a learning curve when implementing. Also, buying this software does not address every aspect of running a service business. For example, live messaging or phone service.
Alternativas consideradas
Intuit Field Service ManagementRazões para escolher o ServiceTrade
The customer service, the ease of use, the ease of implementationSoftware anterior
Intuit Field Service ManagementRazões para mudar para o ServiceTrade
I had a really hard time implementing Field Service Management. Also, when I spoke to their customer support team, I soon realized that, even as a novice, I knew more about how software is supposed to work than the support team did. It was really frustrating.- Setor: Construção
- Porte da empresa: 51-200 funcionários
- Usado Diariamente durante Mais de um ano
-
Fonte da avaliação
Classificação geral
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Service Trade has really helped our company with scheduling and invoicing
Avaliado em 14/01/2020
Very happy with how ServiceTrade has helped our business.
Very happy with how ServiceTrade has helped our business.
Vantagens
Ability to set up reoccurring events easily.
Desvantagens
The ability to create more information for jobs that have multiple billings through customer previous billings page. Currently, the customers previous billings have a job type but when it comes to repairs, the ability to sort through more details on the customer page without having to click each prior job would be really helpful
Perguntas frequentes sobre o ServiceTrade
Abaixo estão algumas perguntas frequentes sobre o ServiceTrade.P: Que tipo de planos o ServiceTrade oferece?
O ServiceTrade oferece os seguintes planos de pagamento:
- A partir de: US$ 79,00/mês
- Modelo de preços: Assinatura
- Teste Grátis: Não disponível
P: Quem costuma usar o ServiceTrade?
Os clientes habituais do ServiceTrade são:
2-10, 11-50, 51-200, 201-500, 501-1.000
P: Em que idioma o ServiceTrade está?
O ServiceTrade está nos seguintes idiomas:
inglês
P: O ServiceTrade é compatível com disponíveis móveis?
O ServiceTrade é compatível com os seguintes dispositivos:
Android (celular), iPhone (celular), iPad (tablet)
P: O ServiceTrade se integra com quais outros aplicativos?
O ServiceTrade se integra com os seguintes aplicativos:
ComputerEase Cloud, Google Calendar, Microsoft Excel, QuickBooks Online Advanced, Quickbooks Online, Sage 100cloud, Sage 300 Construction and Real Estate, Sage Business Cloud Accounting, Sage Intacct, WordPress, Zapier
P: Que nível de suporte o ServiceTrade oferece?
O ServiceTrade oferece as seguintes opções de suporte:
Email/Help Desk, Base de conhecimento, Suporte por telefone, Assistência 24/7, Bate-papo
Categorias relacionadas
Veja todas as categorias de software encontradas para ServiceTrade.
