ChartMogul

Reporting & analytics for subscription businesses

4,6 /5 (33 avaliações) Escreva uma avaliação!

Resumo do ChartMogul

O que é o ChartMogul?

ChartMogul is a real-time reporting and analytics solution for subscription businesses who use Stripe, PayPal, Chargify, Braintree, or Recurly. With ChartMogul, key performance indicators (KPIs) and business metrics are automatically calculated, allowing users to automate performance reporting for their business.

ChartMogul offers a range of built-in metrics which fall into three main categories: management and investor metrics; sales, marketing, and customer success metrics; and finance metrics. Users can track monthly recurring revenue (MRR), average sale price (ASP), customer lifetime value (CLV), average revenue per account (ARPA), annual run rate (ARR), MRR movement, customer, revenue, and quantity churn rates, customer growth, gross and net cash flow, non-recurring revenue, refunds, failed payments, and more. Metrics can also be analyzed based on other factors, with the ability to break down by geographic location, lead source, customer cohorts, different subscription plan types, and more, with built-in options including MRR by marketing channel, retention cohort analysis, churn rate by net promoter score (NPS), and retention rate per sales rep. Users can apply data filters and custom metrics to answer their specific business questions.

ChartMogul is suitable for subscription businesses of all shapes and sizes, with pricing based on the number of active subscriptions, and tailored solutions available for high volume businesses.

Resumo do ChartMogul

Preços

A partir de
US$ 100,00/mês

Opções de preços

Teste Grátis
Assinatura
Relação qualidade/preço

14-day free trial, no credit card required.

Launch is our freemium plan and caters to businesses with less than $10K MRR. Mogul is $100 per 1,000 paying subscribers per month. We also offer a Volume plan for high-volume businesses who serve more than 10,000 customers per month. For more info, visit https://chartmogul.com/pricing/.


Recursos do ChartMogul

Dispositivos
Porte da empresa
P M G
Mercados
Estados Unidos, Canadá, Reino Unido, Austrália, China e outros 5, Índia, Japão, Alemanha, Brasil, México
Idiomas
Inglês

Mídias

ChartMogul automatically notifies users of new customers and updates to their dashboard
Metrics can be segmented by lead source, plan type, location, and more in ChartMogul
ChartMogul enables users to track conversion rates for different plans over time
Users can track monthly recurring revenue (MRR) and MRR movements using ChartMogul
A full list of customers can be viewed in ChartMogul
ChartMogul includes customer profiles with full subscription histories
Customer subscriptions can also be modified through ChartMogul
ChartMogul allows customers to carry out customer cohort analysis
ChartMogul includes customer profiles with full subscription histories
Customer locations can also be mapped in ChartMogul
Captura de tela do ChartMogul: ChartMogul automatically notifies users of new customers and updates to their dashboard Captura de tela do ChartMogul: Metrics can be segmented by lead source, plan type, location, and more in ChartMogul Captura de tela do ChartMogul: ChartMogul enables users to track conversion rates for different plans over time Captura de tela do ChartMogul: Users can track monthly recurring revenue (MRR) and MRR movements using ChartMogul Captura de tela do ChartMogul: A full list of customers can be viewed in ChartMogul Captura de tela do ChartMogul: ChartMogul includes customer profiles with full subscription histories Captura de tela do ChartMogul: Customer subscriptions can also be modified through ChartMogul Captura de tela do ChartMogul: ChartMogul allows customers to carry out customer cohort analysis Captura de tela do ChartMogul: ChartMogul includes customer profiles with full subscription histories Captura de tela do ChartMogul: Customer locations can also be mapped in ChartMogul

ChartMogul - Avaliações

ChartMogul - Avaliações

Classificação geral
4,6
/
5
Excelente
24

Muito bom
7

Regular
1

Ruim
1

Péssimo
0

Relação qualidade/preço
4,5
Recursos
4,3
Praticidade
4,4
Suporte ao cliente
4,4
94% dos usuários recomendam este app
Thibaut D.

Excellent software to keep track of key business metrics

Clear view of all key SaaS metrics especially customer LTV, MoM churn rate, analyzing cohorts, trial to paid subscribers, and of course MRR!


Traduzir com Google
Sean D.

WOW!

I couldn't be happier. Though ChartMogul is not a billing platform like Zuora or SaaSOptics, it definitely does the analytics part extremely well.


Traduzir com Google
Dawn G.

Good idea, poorly executed

We signed up for Chartmogul despite having metrics available from our own integrated programming for our app and Chargify metrics.

The support was abysmal. I wrote no less than 5 times without a single response during my trial period -- a time when one would think their customer service would be fantastic to reduce the very churn they measure, and I only got a response from the CEO after posting to Twitter about the poor response.

After my tweet, I heard from them. But when two weeks passed and I asked more questions, again I was disappointed my a lack of response. It took a frustrated email to get an answer.

Worse, I wasted a significant amount of time uploading metrics that had unclear and even faulty directives. But worse, when I asked how CM separated their metrics between monthly and annual payers, I learned they were lumped together. This is an absolutely incorrect, and to find out I had spent so much time gathering and manually calculating averages (which should be done automatically), I was frustrated.

Most of all were the personal response from the CEO. After first expressing my disappointment over their responsiveness, I asked how I could correct data. It seems that there is no way to correct their faulty metrics, and rather than tell me how to correct it or admit the fault in their coding, they responded with this:

"... it does sound as if ChartMogul (as both a product and service fit) might not be the right solution for your business, so it probably makes sense to look around for an alternative analytics vendor...... If you would like us to delete your account I can do this for you, or you could simply login and delete your Data source through the UI and this takes care of removing the data."

If you aren't measuring what should be measured, admit it and promise to do better for your clients. Don't kick me to the curb without an explanation. I gave your product a solid effort with hours and hours of effort, and your response felt like you could have cared less.


Traduzir com Google
Dawid Ł.

I know how my business really is

Satisfied. I can't imagine my work without ChartMogul.


Traduzir com Google
Guy H.

Has all the metrics you need, and only what you need

We've been using CM for over 3 years to track our metrics, and we love it. Simple to use, has just what we need, very responsive app. Scratched our itch, and then some.


Traduzir com Google
Thibaut D.
Setor: Software
Traduzido para o Português
Traduzido para o Português

Excellent software to keep track of key business metrics

Usado Diariamente durante 6 a 12 meses
Avaliado em 15/12/2017
Fonte da avaliação: Capterra

Clear view of all key SaaS metrics especially customer LTV, MoM churn rate, analyzing cohorts, trial to paid subscribers, and of course MRR!

Vantagens

ChartMogul helps us keep track of our most important business metrics at a glance and accurately. We particularly enjoy the measure of our customer's LTV as well as all the tools related to analyzing churn rate.
Segments are also a huge plus. They're very easy to set up, reuse and modify. This remains true if you're managing metrics on your own or sharing the task with other teammates like we do.
The cohort view is simply one of the best I've ever used. I especially like the ability to drill down on each time period to see what key activity/subscribe/unsubscribe impacted our business in this particular period.
The trial to paid conversion tool is also a big time-saver for us and helps us fine-tune our trial process and the webinars we give to our prospective customers.

Desvantagens

Frankly, there's not many things we feel are missing or impractical with ChartMogul. Even the most basic aspects such as easy-to-understand tooltips for employees not familiar with all KPIs and metrics are a home run.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

Sean D.
Setor: Internet
Porte da empresa: 11-50 funcionários
Traduzido para o Português
Traduzido para o Português

WOW!

Usado Diariamente durante Mais de um ano
Avaliado em 31/10/2019
Fonte da avaliação: Capterra

I couldn't be happier. Though ChartMogul is not a billing platform like Zuora or SaaSOptics, it definitely does the analytics part extremely well.

Vantagens

For the money this product is awesome. We use it exclusively for SaaS metrics and revenue recognition. The great part is this software can do so much more. I would say we use about 20% of the features and that goes a long way!

Desvantagens

Nothing. For the money this software is a fantastic analytics software with excellent features. The customer support is also top notch.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 9.0/10

Dawn G.
Setor: Serviços de eventos
Porte da empresa: 2-10 funcionários
Traduzido para o Português
Traduzido para o Português

Good idea, poorly executed

Avaliado em 21/01/2017
Fonte da avaliação: GetApp

We signed up for Chartmogul despite having metrics available from our own integrated programming for our app and Chargify metrics.

The support was abysmal. I wrote no less than 5 times without a single response during my trial period -- a time when one would think their customer service would be fantastic to reduce the very churn they measure, and I only got a response from the CEO after posting to Twitter about the poor response.

After my tweet, I heard from them. But when two weeks passed and I asked more questions, again I was disappointed my a lack of response. It took a frustrated email to get an answer.

Worse, I wasted a significant amount of time uploading metrics that had unclear and even faulty directives. But worse, when I asked how CM separated their metrics between monthly and annual payers, I learned they were lumped together. This is an absolutely incorrect, and to find out I had spent so much time gathering and manually calculating averages (which should be done automatically), I was frustrated.

Most of all were the personal response from the CEO. After first expressing my disappointment over their responsiveness, I asked how I could correct data. It seems that there is no way to correct their faulty metrics, and rather than tell me how to correct it or admit the fault in their coding, they responded with this:

"... it does sound as if ChartMogul (as both a product and service fit) might not be the right solution for your business, so it probably makes sense to look around for an alternative analytics vendor...... If you would like us to delete your account I can do this for you, or you could simply login and delete your Data source through the UI and this takes care of removing the data."

If you aren't measuring what should be measured, admit it and promise to do better for your clients. Don't kick me to the curb without an explanation. I gave your product a solid effort with hours and hours of effort, and your response felt like you could have cared less.

Vantagens

It gives you an idea of what your general trends are and the graphs are pretty.

Desvantagens

It's based on flawed reasoning. They have data from their own client's data sources but it is not used properly.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 1.0/10

Dawid Ł.
Setor: Software
Porte da empresa: 2-10 funcionários
Traduzido para o Português
Traduzido para o Português

I know how my business really is

Usado Diariamente durante Mais de dois anos
Avaliado em 23/07/2020
Fonte da avaliação: Capterra

Satisfied. I can't imagine my work without ChartMogul.

Vantagens

Deliver SaaS metrics out of the box.
Content / articles - learn you how to use metrics.
Very good API documentation.
Simple to use.

Desvantagens

SLA. Sometimes service has temporary outage.
Support should be more oriented on the customer.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 9.0/10

Guy H.
Setor: Software
Porte da empresa: 11-50 funcionários
Traduzido para o Português
Traduzido para o Português

Has all the metrics you need, and only what you need

Usado Diariamente durante Mais de dois anos
Avaliado em 23/12/2018
Fonte da avaliação: Capterra

We've been using CM for over 3 years to track our metrics, and we love it. Simple to use, has just what we need, very responsive app. Scratched our itch, and then some.

Vantagens

All the reports are pre-built, with enough customization options to dig into your data. There are also reports present which we probably wouldn't have built if they weren't built in, and they have helped us tremendously.

Desvantagens

We've had some inconsistencies around the MRR which was hard to resolve, since we are synching from multiple sources. Also, numbers would sometimes change retroactively and it was really hard to figure out why.
So currently we don't count on the reports to a degree that we base our actual cash flow on it, but the reports are still accurate enough to visualize and analyze trends and segments.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 9.0/10

Recomendação do usuário
8,6/10
Baseado em 33 usuários
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Preço do ChartMogul

Preço do ChartMogul

A partir de
US$ 100,00/mês
Teste Grátis
Assinatura
Relação qualidade/preço

14-day free trial, no credit card required.

Launch is our freemium plan and caters to businesses with less than $10K MRR. Mogul is $100 per 1,000 paying subscribers per month. We also offer a Volume plan for high-volume businesses who serve more than 10,000 customers per month. For more info, visit https://chartmogul.com/pricing/.

14-day free trial, no credit card required.

Launch is our freemium plan and caters to businesses with less than $10K MRR. Mogul is $100 per 1,000 paying subscribers per month. We also offer a Volume plan for high-volume businesses who serve more than 10,000 customers per month. For more info, visit https://chartmogul.com/pricing/.

Relação qualidade/preço
4,5/5
Baseado em 33 usuários
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Recursos do ChartMogul

Recursos do ChartMogul

API
Análise de dados em tempo real
Análise de dados preditiva
Análise de dados visual
Análise de tendências
Business Intelligence
Criação de diagramas
Criação de painel
Criação de relatórios personalizável
Dados em tempo real
Ferramentas de colaboração
Filtragem de dados
Geração pontual de relatórios
Importação/exportação de dados
Integração de terceiros
Monitoramento
Múltiplas fontes de dados
Painel de atividades
Relatórios e estatística
Visualização de dados
Recursos
4,3/5
Baseado em 33 usuários
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Categorias

Mais informações sobre ChartMogul

Mais informações sobre ChartMogul

Principais recursos do ChartMogul

  • API access
  • Billing integrations
  • Cash flow analysis
  • Churn rate analysis
  • Cohort analysis
  • Consolidated customer database
  • Custom list creation
  • Custom segments
  • Customer profiles
  • Data analysis
  • Data filtering
  • Data visualization
  • Geo mapping
  • Key performance indicators (KPI)
  • MRR (monthly recurring revenue) breakdowns
  • MRR movement analysis
  • Performance metrics
  • Segmentation
  • Subscription histories
  • Trend indicators

Vantagens

  • Key metrics are automatically calculated in real time, enabling users to automate their reporting.

  • Management and investor metrics include average sale price (ASP), monthly recurring revenue (MRR), customer lifetime value (CLV), customer, revenue, and quantity churn rates, customer growth, and more.

  • Sales, marketing, and customer success metrics include MRR by marketing channel, retention cohort analysis, churn rate by net promoter score (NPS), and retention rate by sales rep.

  • Finance metrics include non-recurring revenue, gross and net cash flow, failed payments, refunds, and more.

  • Metrics can be broken down by country, lead source, plan type, customer cohorts, and more.

  • Perguntas frequentes sobre o ChartMogul

    Perguntas frequentes sobre o ChartMogul

    Abaixo estão algumas perguntas frequentes sobre o ChartMogul.

    P: Que tipo de planos o ChartMogul oferece?

    O ChartMogul oferece os seguintes planos de pagamento:

    A partir de: US$ 100,00/mês

    Modelo de preços: Assinatura

    Teste Grátis: Disponível

    14-day free trial, no credit card required. Launch is our freemium plan and caters to businesses with less than $10K MRR. Mogul is $100 per 1,000 paying subscribers per month. We also offer a Volume plan for high-volume businesses who serve more than 10,000 customers per month. For more info, visit https://chartmogul.com/pricing/.

    P: Quais são os principais recursos do ChartMogul?

    O ChartMogul oferece os seguintes recursos:

    • API access
    • Billing integrations
    • Cash flow analysis
    • Churn rate analysis
    • Cohort analysis
    • Consolidated customer database
    • Custom list creation
    • Custom segments
    • Customer profiles
    • Data analysis
    • Data filtering
    • Data visualization
    • Geo mapping
    • Key performance indicators (KPI)
    • MRR (monthly recurring revenue) breakdowns
    • MRR movement analysis
    • Performance metrics
    • Segmentation
    • Subscription histories
    • Trend indicators

    P: Quem costuma usar o ChartMogul?

    Os clientes habituais do ChartMogul são:

    Pequenas empresas, Empresas de médio porte

    P: Em que idioma o ChartMogul está?

    O ChartMogul está nos seguintes idiomas:

    Inglês

    P: Que tipo de planos o ChartMogul oferece?

    O ChartMogul tem os seguintes planos de preços:

    Assinatura

    P: O ChartMogul é compatível com disponíveis móveis?

    Não temos informações sobre os dispositivos compatíveis com o ChartMogul.

    P: O ChartMogul se integra com quais outros aplicativos?

    O ChartMogul se integra com os seguintes aplicativos:

    Chargebee, Chargify, ChurnZero, Geckoboard, HubSpot CRM, Klipfolio, LeadsBridge, PayKickstart, Stripe, Zendesk

    P: Que nível de suporte o ChartMogul oferece?

    O ChartMogul oferece as seguintes opções de suporte:

    Base de conhecimento, Suporte online