Tidio

Tidio

Communicator for businesses. live chat, messenger and email

4,7/5 (126 avaliações)

Resumo do Tidio

O que é o Tidio?

Tidio Chat is a web-based live chat software which combines messages from emails, Facebook Messenger, and website chat widgets into a unified agent interface, enabling agents to deal with all customer messages at the same time, with the same tools, regardless of which channel they come in from.

Tidio Chat offers a variety of live chat options, with users able to select from chat widgets, sidebars, and dedicated chat pages, all of which can be customized. Three chat widget styles (classic, modern, and business) are available, and users can customize the popup with different colors, button positions, and editable status messages. The chat pages can also be customized with different background images and welcome messages. Users can also add a custom pre-chat survey to obtain visitors’ names, phone numbers, and email addresses before a chat is started.

Tidio Chat enables users to set up a number of automations to trigger preset actions when a particular condition is fulfilled. Trigger options include a site visitor opening a new page, visiting the site for the first time, returning to the site after a previous visit, and spending a certain amount of time on a single page. The actions which can be triggered include sending chat messages or emails, and adding tags to or removing tags from customer profiles. Tidio Chat’s automations are designed to recognize when customers encounter issues with logging in, form completion, or payment, and react before the customer leaves the website.

Resumo do Tidio

Preços

A partir de
US$ 15,00/ano

Opções de preços

Teste Grátis
Gratuito
Assinatura
Relação qualidade/preço

7-day free trial, no credit card required.

Basic: $0

Communicator: $15 for 3 operators per month, additional operators for $10
Automation: Starts at $15 for 5k automation triggers.


Recursos do Tidio

Dispositivos
Porte da empresa
P M G
Mercados
Ásia, Austrália, Brasil, Canadá, China e outros 5, Europa, Alemanha, Índia, Japão, América Latina
Idiomas
Holandês, Inglês, Francês, Alemão, Italiano e outros 3, Português, Russo, Espanhol

Capturas de tela

Captura de tela do Tidio: A customizable chat popup can be displayed on users' websites with Tidio Chat
Captura de tela do Tidio: A customizable chat popup can be displayed on users' websites with Tidio Chat Captura de tela do Tidio: The chat widget can be customized with different themes, colors, and button positions Captura de tela do Tidio: Pre-chat surveys can be displayed to collect customer information before a chat begins Captura de tela do Tidio: Visitors' details are presented alongside the chat window, including their location, email address, and phone number Captura de tela do Tidio: Users can set their opening hours, so that chat can be displayed as 'offline' outside of work hours Captura de tela do Tidio: Automations can be created for a number of triggers Captura de tela do Tidio: A range of automation actions are available Captura de tela do Tidio: Different permissions can be set for different user roles, with options for operators, moderators, and administrators Captura de tela do Tidio: Operator actions can be tracked, showing any changes made to the settings or chat widgets Captura de tela do Tidio: Tidio Chat creates daily reports on the number of chats and messages

Tidio - Avaliações

Tidio - Avaliações

Classificação geral
4,7
/
5
Excelente
95

Muito bom
24

Regular
6

Ruim
1

Péssimo
0

Relação qualidade/preço
4,7
Recursos
4,5
Praticidade
4,5
Suporte ao cliente
4,7
94% dos usuários recomendam este app
Gonzalo G.

Excellent


Traduzir com Google
Tanya T.

Tidio for online support

Tidio helped us to engage with our customers and to answer their question which led to more sales.


Traduzir com Google
Dominick P.

Looks great on the outside but features not fully completed


Traduzir com Google
John elias H.

Simple but Powerful

We're able to offer a live chat experience to our customers at an affordable price. Can definitely make up the cost of implementation quickly!


Traduzir com Google
Avaliador Verificado

Excellent value for money!


Traduzir com Google
Gonzalo G.
Setor: Roupa e moda
Porte da empresa: Profissional autônomo
Traduzido para o Português

Excellent

Usado Diariamente durante Avaliação gratuita
Avaliado em 23/04/2020
Fonte da avaliação: Capterra

Vantagens

Chatbot integration in mobile with live chat

Desvantagens

the first sep in setting welcome message to client

Traduzido para o Português

Resposta do Tidio

Hello there Gonzalo,

Thank you for the fantastic review! If you find any difficulties in using Tidio - don't hesitate to reach out to our support team at [email protected] Our agents will gladly help you out :-)

Have a great day and stay safe!

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

Tanya T.
Setor: Serviços de eventos
Porte da empresa: 2-10 funcionários
Traduzido para o Português

Tidio for online support

Usado Outro durante Mais de um ano
Avaliado em 29/07/2019
Fonte da avaliação: Capterra

Tidio helped us to engage with our customers and to answer their question which led to more sales.

Vantagens

It is easy to install and use, fast customer support helps to deal with your problems quickly. Pricing is also reasonable compared with other software.

Desvantagens

Some features are free in different chats but paid in Tidio. Users have to enter their emails which sometimes prevents them to ask any question.

Traduzido para o Português

Resposta do Tidio

Thank you very much for the review!
You can turn off the Pre Chat Survey in the Channels section of your Tidio panel, and your visitors won't have to put in their email address :-)
Have a great day!

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 7.0/10

Dominick P.
Traduzido para o Português

Looks great on the outside but features not fully completed

Usado Diariamente durante Mais de um ano
Avaliado em 12/12/2017
Fonte da avaliação: Capterra

Vantagens

The app looks great on the outside: email, chat, Facebook messenger, integrations. But once you fully test the product you notice the many flaws.

Desvantagens

1. When a user leaves your page and an operator responds the user will not be notified.
2. The message box is only refreshed when the page is open, so if a visitor is using multiple tabs they will not receive replies.
3. Integrations are all manual, which means. You have to reopen all conversations, open the user profile, press the preferences and send the log to the integration. Imagine doing that to your crm, sync app and maybe email list.
4. I was mainly interested in Helpscout integration, and integration to integrate Facebook messenger with the app I use to manage several email accounts. Turns out, tidio created the integration but they decided not to integrate the mailbox feature. Which means if I send a chat log to help scout it be be places in a random mailbox because their app doesn't specify the mailbox. Explain this to support but got the responds: we're not looking to change integrations.
5. Validation messages aren't accurate. Sometimes you will get the message 'Saved to integration' or 'Message send' but an error prevented this from completion. I contacted support about this and time and time again there was an excuse but its my believe that I shouldn't have gotten a succes validation message, right. Support simply didn't respond to my question.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

John elias H.
Setor: Automotivo
Porte da empresa: 13-50 funcionários
Traduzido para o Português

Simple but Powerful

Usado Mensal durante 6 a 12 meses
Avaliado em 29/02/2020
Fonte da avaliação: Capterra

We're able to offer a live chat experience to our customers at an affordable price. Can definitely make up the cost of implementation quickly!

Vantagens

Easy to use, has a clean interface and has a surprising amount of features. Especially appreciate how in-depth their bot and automation can get without requiring heavy technical knowledge.

Desvantagens

Not much to complain about considering the features you get for the price. I'd have to be nitpicking to really give you any cons. Something like, I can't find a way to delete contact properties, but I also haven't contacted support about it as it wasn't affecting our day to day operations.

Traduzido para o Português

Resposta do Tidio

Hi there John, thank you for an excellent review. Feel free to contact our world-class support team - I'm confident they will be happy to help you out and answer all of your potential Tidio questions :-) Have a great day!

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 9.0/10

Avaliador Verificado
Setor: Software
Porte da empresa: 2-10 funcionários
Traduzido para o Português

Excellent value for money!

Usado Diariamente durante 1 a 5 meses
Avaliado em 15/10/2019
Fonte da avaliação: Capterra

Vantagens

We care so much about the chat widget design and our customer have the best experience when talking to us using Tidio. We can fully customize our widget with our platform colors and the operators photos provide a reliable way to our customers contact us. Also the Mac/Web app have just the right tools we need to provide our support service.

Desvantagens

I wish Tidio to have more reports options and a more accurate way to customers rate the conversation (not only "like" or "dislike", but a score from 1 to 5 to help us calculate NPS). Also split chats from the same person in separate conversations to help us to calculate satisfaction scores and response times.

Traduzido para o Português

Resposta do Tidio

Hi there,

Thank you very much for the review. I will surely pass your feedback on to our Product Team. We are a data-driven company - and I'm sure they will agree that measuring statistics is one of the most important things in running a business.

Thank you for helping us grow!

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

Recomendação do usuário
9,1/10
Baseado em 126 usuários
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Preço do Tidio

Preço do Tidio

A partir de
US$ 15,00/ano
Teste Grátis
Gratuito
Assinatura
Relação qualidade/preço

7-day free trial, no credit card required.

Basic: $0

Communicator: $15 for 3 operators per month, additional operators for $10
Automation: Starts at $15 for 5k automation triggers.

7-day free trial, no credit card required.

Basic: $0

Communicator: $15 for 3 operators per month, additional operators for $10
Automation: Starts at $15 for 5k automation triggers.

Relação qualidade/preço
4,7/5
Baseado em 126 usuários
Compare as alternativas por relação qualidade/preço
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Recursos do Tidio

Recursos do Tidio

API
Alertas/transferência
Bate-papo
Comunicação multicanal
Gerenciamento de tickets de suporte
Gestão da base de conhecimento
Gestão do fluxo de trabalho
Imagem de marca personalizável
Integração de CRM
Integração de e-mail
Integração de redes sociais
Integração de terceiros
Mensagens instantâneas
Monitoramento
Monitoramento em tempo real
Notificações automáticas
Painel de atividades
Questionários e feedback
Relatórios e estatística
Vários idiomas
Recursos
4,5/5
Baseado em 126 usuários
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Categorias

Vídeos e Tutoriais

Vídeos e Tutoriais

Mais informações sobre Tidio

Mais informações sobre Tidio

Principais recursos do Tidio

  • Automated messages
  • CRM integrations
  • Color customization
  • Conversation histories
  • Customizable chat widget
  • Departments
  • Email marketing integrations
  • Event-triggered actions
  • Full customer details
  • Help desk integrations
  • Live chat, email, and Facebook Messenger integration
  • Multi-language
  • Offline message form
  • Opening hours
  • Popup notifications
  • Pre-chat surveys
  • Quick responses
  • Real-time chat
  • Real-time message preview
  • Scheduled reporting
  • Unified agent interface
  • Visitor tagging

Vantagens

  • Automation triggers include visitors opening a new page, visiting the site for the first time, returning to the site, spending a certain amount of time on a single page, or when an operator doesn’t respond to a message.

  • Automation actions include sending emails or chat messages, and adding or removing tags from customer profiles.

  • Live chat can be offered as a widget, sidebar, or dedicated page, which can be customized with different colors, button positions, status messages, and display options.

  • Pre-chat surveys can be added to collect visitors’ names, phone numbers, email addresses, and more before a chat starts.

  • Quick responses to common questions can be set up with short messages, links to other content, or full articles, and searched for or selected from a list.

  • Perguntas frequentes sobre o Tidio

    Perguntas frequentes sobre o Tidio

    Abaixo estão algumas perguntas frequentes sobre o Tidio.

    P: Que tipo de planos o Tidio oferece?

    O Tidio oferece os seguintes planos de pagamento:

    A partir de: US$ 15,00/ano

    Modelo de preços: Gratuito, Assinatura

    Teste Grátis: Disponível

    7-day free trial, no credit card required. Basic: $0 Communicator: $15 for 3 operators per month, additional operators for $10 Automation: Starts at $15 for 5k automation triggers.

    P: Quais são os principais recursos do Tidio?

    O Tidio oferece os seguintes recursos:

    • Automated messages
    • CRM integrations
    • Color customization
    • Conversation histories
    • Customizable chat widget
    • Departments
    • Email marketing integrations
    • Event-triggered actions
    • Full customer details
    • Help desk integrations
    • Live chat, email, and Facebook Messenger integration
    • Multi-language
    • Offline message form
    • Opening hours
    • Popup notifications
    • Pre-chat surveys
    • Quick responses
    • Real-time chat
    • Real-time message preview
    • Scheduled reporting
    • Unified agent interface
    • Visitor tagging

    P: Quem costuma usar o Tidio?

    Os clientes habituais do Tidio são:

    Grandes empresas, Empresas de médio porte, Pequenas empresas

    P: Em que idioma o Tidio está?

    O Tidio está nos seguintes idiomas:

    Holandês, Inglês, Francês, Alemão, Italiano, Português, Russo, Espanhol

    P: Que tipo de planos o Tidio oferece?

    O Tidio tem os seguintes planos de preços:

    Gratuito, Assinatura

    P: O Tidio é compatível com disponíveis móveis?

    O Tidio é compatível com os seguintes dispositivos:

    Android, iPhone, iPad

    P: O Tidio se integra com quais outros aplicativos?

    O Tidio se integra com os seguintes aplicativos:

    Agile CRM, BoomTown, Capsule, ProProfs Knowledge Base, SITE123, Weebly, Wix, Wordpress, Zendesk Sell, amoCRM

    P: Que nível de suporte o Tidio oferece?

    O Tidio oferece as seguintes opções de suporte:

    Base de conhecimento, Suporte online