--- description: Avaliações detalhadas do Tidio com base nos recursos, preços, facilidade de utilização e classificações. Veja rapidamente as vantagens e desvantagens as no GetApp Portugal. Compare o Tidio com produtos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Tidio - Avaliações, preços e classificações | GetApp Portugal 2026 --- Breadcrumb: [Home](/) > [Sistemas de Atendimento ao Cliente](/directory/231/customer-service/software) > [Tidio](/software/105081/tidio-chat) # Tidio Canonical: https://www.getapp.pt/software/105081/tidio-chat Page: 1 / 25\ Seguinte: [Next page](https://www.getapp.pt/software/105081/tidio-chat?page=2) > O Tidio Chat é um sistema de bate-papo ao vivo baseado na nuvem que integra mensagens de widgets de bate-papo ao vivo, e-mails e Facebook Messenger em uma interface unificada do agente. > > Verdict: Rated **4.7/5** by 590 users. Top-rated for **Probabilidade de recomendação**. ----- ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.7/5** | 590 Avaliações | | Praticidade | 4.7/5 | Based on overall reviews | | Suporte ao cliente | 4.6/5 | Based on overall reviews | | Relação qualidade/preço | 4.5/5 | Based on overall reviews | | Recursos | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Tidio - **Location**: London, GB - **Founded**: 2013 ## Commercial Context - **Preço inicial**: 0,00 US$ - **Modelo de preços**: (Free version available) (Teste Grátis) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000 - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Linux (desktop), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, chinês, chinês tradicional, coreano, dinamarquês, espanhol, francês, hebraico, hindi, inglês, italiano, japonês, neerlandês, polaco, português, português do Brasil, português europeu, romeno, russo, sueco, turco, árabe - **Available Countries**: Afeganistão, Alanda, Albânia, Alemanha, Andorra, Angola, Anguila, Antígua e Barbuda, Argentina, Argélia, Arménia, Aruba, Arábia Saudita, Austrália, Azerbaijão, Baamas, Bangladeche, Barbados, Barém, Belize and 202 more ## Recursos - AI Copilot - AI Summarization - API - Acesso para Celular - Acompanhamento de atividades - Alertas/notificações - Alerts/Escalation - Analítica aumentada - Análise de dados do atendimento ao cliente - Análise de dados visual - Análise de sentimentos - Análise de tendências - Análise de texto - Aplicativo móvel - Aprendizado de máquina - Armazenamento de dados seguros - Armazenamento de documentos - Arrastar e soltar - Automatização de processos e fluxos de trabalho - Automação de email ## Integrations (45 total) - Adobe Commerce - Agile CRM - BigCommerce - Brevo - Campaign Monitor by Marigold - Capsule - Drupal - Ecwid - FreshBooks - GetResponse - Google Analytics 360 - Highrise - HubSpot CRM - Insightly - Instagram ... and 30 more integrations ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Assistência 24/7 - Bate-papo ## Category - [Sistemas de Atendimento ao Cliente](https://www.getapp.pt/directory/231/customer-service/software) ## Categorias relacionadas - [Sistemas de Atendimento ao Cliente](https://www.getapp.pt/directory/231/customer-service/software) - [Software de Chat ao Vivo](https://www.getapp.pt/directory/561/live-chat/software) - [Sistemas de Suporte ao Cliente](https://www.getapp.pt/directory/562/customer-support/software) - [Software de Satisfação do Cliente](https://www.getapp.pt/directory/1029/customer-satisfaction/software) - [Sistemas de Automação de Vendas](https://www.getapp.pt/directory/338/sales-force-automation/software) ## Avaliações ### "2 years + and still using Tidio." — 5.0/5 > **Bryce** | *3 de julho de 2025* | E-Learning | Recommendation rating: 10.0/10 > > **Vantagens**: Great product always happy. Tried using multiple different options before now being with tidio for over 2 years. > > **Desvantagens**: The fact that if you have high traffic website you need to go on a custom plan. Most of our traffic is non converting traffic and we dont want to go a custom plan so it is a little annoying but overall still happy. ----- ### "Perfect live chat support tool for solo founders" — 4.0/5 > **Anonymous User** | *17 de junho de 2025* | Serviços e tecnologia da informação | Recommendation rating: 9.0/10 > > **Vantagens**: The installation was quick and easy. I loved how easy it was to personalize the chat widget to suit my website. The free plan is generous for someone like me, and the interface is clean and intuitive. > > **Desvantagens**: It's disappointing that you can't initiate a chat with visitors in an active manner unless you have a paid plan. That's just a fundamental feature, particularly for startup founders who are looking to interact with users without paying money upfront. > > I've had a great experience with Tidio on my TrackIt website. It was easy to set up and integrate. I don't want AI or bots, I just wanted a good live chat solution, and Tidio provides that spot on. It's light, responsive, and gets the job done without bombarding me with options I don't want. ----- ### "Tidio worked great until they doubled their prices in Dec 2024" — 1.0/5 > **Brendan** | *5 de dezembro de 2024* | Serviços de eventos | Recommendation rating: 0.0/10 > > **Vantagens**: Tidio integrates with WordPress and facebook business very nicely it also provides CRM function with email. > > **Desvantagens**: Bad pricing, terrible mobile app and inhonest business practices > > We used tidio for over 6 years in conjunction with our tourism website. We set up flows for FAQ and bots to collect people's contact information before an operator could take over. We shared the operator responsibility between three people which was nice. Unfortunately in December of 2024 Tidio changed their pricing structure and our bill doubled from $32 a month to $64 a month. This included some kind of promotion because the package we were being migrated to was actually $100 a month\! Our credit card was auto charged. Unfortunately we can't recommend a company that does a bait and switch like this as well as auto charging customers with such an extreme rate hike without notice. On a side note their android mobile app never really worked well and we missed many visitor chats on the mobile app. ----- ### "Boosted Our Customer Support Speed" — 5.0/5 > **Prashant** | *26 de outubro de 2025* | Gestão da educação | Recommendation rating: 9.0/10 > > **Vantagens**: The AI chatbot automatically handles basic client queries, saving hours of manual work. Integration with our website was simple, and the interface is clean enough for new users to learn quickly. > > **Desvantagens**: Email notification delays sometimes affect follow-ups. Adding more automation rules in the free plan would help small startups like ours manage leads better without upgrading too early. > > It’s been a smooth and efficient platform for daily customer chats. Affordable pricing and useful features make it one of the best support tools for IT startups handling small-scale projects. ----- ### "this is the best chat widget I have ever tried" — 5.0/5 > **Youssuf** | *7 de julho de 2025* | E-Learning | Recommendation rating: 10.0/10 > > **Vantagens**: I used it for more than 3 years, it is very awesome plugin I used it for my WordPress website and also I have recommend it to many people of my clients > > **Desvantagens**: the all in one solution that gives many integrations inside a single dashboard, and I can access it from browser and phone that's very easy to use ----- Page: 1 / 25\ Seguinte: [Next page](https://www.getapp.pt/software/105081/tidio-chat?page=2) ## Links - [View on GetApp](https://www.getapp.pt/software/105081/tidio-chat) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data