Sobre o Tidio
Tidio Chat is a web-based live chat software which combines messages from emails, Facebook Messenger, and website chat widgets into a unified agent interface, enabling agents to deal with all customer messages at the same time, with the same tools, regardless of which channel they come in from.
Tidio Chat offers a variety of live chat options, with users able to select from chat widgets, sidebars, and dedicated chat pages, all of which can be customized. Three chat widget styles (classic, modern, and business) are available, and users can customize the popup with different colors, button positions, and editable status messages. The chat pages can also be customized with different background images and welcome messages. Users can also add a custom pre-chat survey to obtain visitors’ names, phone numbers, and email addresses before a chat is started.
Tidio Chat enables users to set up a number of automations to trigger preset actions when a particular condition is fulfilled. Trigger options include a site visitor opening a new page, visiting the site for the first time, returning to the site after a previous visit, and spending a certain amount of time on a single page. The actions which can be triggered include sending chat messages or emails, and adding tags to or removing tags from customer profiles. Tidio Chat’s automations are designed to recognize when customers encounter issues with logging in, form completion, or payment, and react before the customer leaves the website.
Principais benefícios do Tidio
Dispositivos
Porte da empresa
Mercados
Idiomas
Imagens
Recursos
Total de recursos do Tidio: 33
- Alertas/notificações
- Alertas/transferência
- Assistente virtual
- Ações ativadas por eventos
- Banco de dados do cliente
- Bate-papo ao vivo
- Bate-papo com o consumidor em tempo real
- Bate-papo proativo
- Bate-papo/Mensagens instantâneas
- CRM
- Chatbot
- Compartilhamento de arquivos
- Comunicação multicanal
- Formulário offline
- Gerenciamento de comentários
- Gerenciamento de e-mails
- Gestão da base de conhecimento
- Gestão de help desk
- Gestão do fluxo de trabalho
- Imagem de marca personalizável
- Integrações de terceiros
- Marcação
- Monitoramento de reclamações
- Notificações em tempo real
- Rastreamento de interações
- Rastreamento de visitantes do site
- Relatórios agendados/automatizados
- Relatórios e análise de dados
- Respondedores automáticos
- Respostas predeterminadas
- Segmentação geográfica
- Transferências/encaminhamento
- Widgets
Alternativas
Helpshift
Zendesk
INSIDE
DeskPRO
Avaliações
Já tem o Tidio?
Ajude os compradores de software! As avaliações de programas ajudam outras pessoas a tomarem melhores decisões.
Escreva uma avaliação!- Setor: Serviços jurídicos
- Porte da empresa: Profissional autônomo
- Usado Diariamente durante Avaliação gratuita
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Probabilidade de recomendação 9.0 /10
ótimo
Avaliado em 20/07/2021
Vantagens
Robô fácil de fazer para colocar em meu site.
Desvantagens
poderia ter a tradução para português e a possibilidade no aplicativo de já mandar mgs no whatsapp da pessoa ou já ir para a ligação, são coisas faciéis de implatar.
Resposta do Tidio
Hi there,
Thank you so much for the review and for the feedback!
Those are all the features that we would love to make available to our clients in the future. Thank you for the suggestions!
- Setor: Instituições religiosas
- Porte da empresa: 11-50 funcionários
- Usado Diariamente durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Tidio is the first chat platform I've found to be worth paying for
Avaliado em 02/03/2021
Tidio has helped address a gap in our communication system caused by extended use of multiple...
Tidio has helped address a gap in our communication system caused by extended use of multiple inferior chat bot platforms that limited our performance and responses. With Tidio, we have seen a dramatic increase in people connecting with our team via the chat, and have been able to help address people's questions/issues quicker than ever before.
Vantagens
Tidio offers a very simple, clean, robust and customizable interface both on their backend and on your website that helps facilitate live-chat support on a website. They offer numerous features (some I haven't used yet such as email inbox management), including a facebook messenger integration (that actually works unlike some other companies), a customizable chat window & icon, and perhaps the best feature of all - their powerful chatbot system.
I cannot speak highly enough of the chatbots Tidio offers, as they give easy access to a visual builder interface to customize and build bots that can be triggered to do practically anything. Within an hour of looking at Tidio, I was hooked - and built a number of bots for our website - and within a day, saw a substantial increase in chat traffic compared to our previous platform. The beauty of the bots is that Tidio provides simple templates, that you can then customize to your needs - and the bots can be triggered on anything you want; a visit to a specific page, anytime a new person visits your site, anytime someone clicks the chat window, etc - and all of that can be accessed (in a limited fashion of course) for free.
Plus as a bonus, Tidio offers native email responses to chats; so if you are like me and don't have people monitoring the chat 24/7, you can receive a notification about an incoming chat, and then respond via the chat window OR directly from Tidio via email - again, for free.
Desvantagens
Tidio has many features, but can be a bit daunting at first. I loved the visual builder of the chat bots, but at the same time I found it was still limited in certain areas. For example, it's all drag and drop - so the entire chatbot can start to form a jumbled mess if you're not careful. As well, they don't offer multiple triggers for one bot - for instance, if I want a bot to trigger on someone's first visit AND when someone types in a certain keyword, I can't do that. As well, their pricing structure is interesting - with three different "options" each starting at $18/month - making it so if you want to have decent chatbots, and multiple operators, and send emails, you are looking at a hefty price per month. That being said, it still is cheaper than most other offerings, and the different options help you customize your experience to tailor fit your needs
Resposta do Tidio
Hello there!
It's Maciek from Tidio Support
Thank you so much for such an extensive review! We really appreciate all the kind words but also the flaws you have pointed out.
We strive to provide you with a product that we can really be proud of, and hearing about your positive experience, it seems like we are heading in the right direction.
Thank you for taking the time to share your opinion and rate us so highly!
- Setor: Serviços financeiros
- Porte da empresa: 2-10 funcionários
- Usado Diariamente durante Avaliação gratuita
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Go Tidio!
Avaliado em 13/01/2021
We seamlessly integrated Tidio on our websites and connected to our Facebook pages. We use it as a...
We seamlessly integrated Tidio on our websites and connected to our Facebook pages. We use it as a multi-channel communication tool for onboarding and customer support purposes.
Vantagens
The integration was as easy as possible. The interface is intuitive and simple to navigate. Chatbots are just amazing! It's so simple to build and launch them.
Still what we liked the best about Tidio is their customer support. Always there to help, always nice and informative. Love you guys. Go Tidio team!
Desvantagens
The only thing I would add are integrations with apps like WhatsApp and Telegram.
Razões para escolher o Tidio
In short, Artivechat, while a powerful tool on its own, didn't serve the purposes of our team well. Its interface was unintuitive and the set-up process was tiresome. Plus we realized that we didn't really need an NPL chatbot.Razões para mudar para o Tidio
Simplicity, quality of the customer support, powerful functionality, branding.Resposta do Tidio
Hi there,
Thank you so much for the review!
We recently established a new developers team responsable for new dedicated channels such as WhatsApp, so we hope to expand the pool in the future.
Thank you once again!
- Setor: Publicidade e marketing
- Porte da empresa: 2-10 funcionários
- Usado Diariamente durante 1 a 5 meses
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Probabilidade de recomendação 10.0 /10
Great alternatives to any other live chat
Avaliado em 06/08/2021
Good support, great software, and overall very nice UI that doesn't look like it's from the year...
Good support, great software, and overall very nice UI that doesn't look like it's from the year 2000.
Vantagens
You do not have to have a set limit of users to use their product, they have a free plan with lots of features, the support and knowledge base is very complete and they have custom-built app for your PC and smartphone so you don't have to log in to your dashboard all the time.
Desvantagens
Nothing, to be honest, expectations were overachieved by this software and the fact that they provide support even on the free plan, nothing bad to say.
Razões para mudar para o Tidio
Because they had a free plan and the ability to grow as we please and not having to buy a fixed amount of seats.Resposta do Tidio
Hello!
Thank you so much for all the positive words and a perfect rating. We will continue to improve our product to make sure that there are no cons to be found.
Once again thank you and have a nice day
- Usado Diariamente durante Mais de um ano
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
Looks great on the outside but features not fully completed
Avaliado em 12/12/2017
Vantagens
The app looks great on the outside: email, chat, Facebook messenger, integrations. But once you fully test the product you notice the many flaws.
Desvantagens
1. When a user leaves your page and an operator responds the user will not be notified.
2. The message box is only refreshed when the page is open, so if a visitor is using multiple tabs they will not receive replies.
3. Integrations are all manual, which means. You have to reopen all conversations, open the user profile, press the preferences and send the log to the integration. Imagine doing that to your crm, sync app and maybe email list.
4. I was mainly interested in Helpscout integration, and integration to integrate Facebook messenger with the app I use to manage several email accounts. Turns out, tidio created the integration but they decided not to integrate the mailbox feature. Which means if I send a chat log to help scout it be be places in a random mailbox because their app doesn't specify the mailbox. Explain this to support but got the responds: we're not looking to change integrations.
5. Validation messages aren't accurate. Sometimes you will get the message 'Saved to integration' or 'Message send' but an error prevented this from completion. I contacted support about this and time and time again there was an excuse but its my believe that I shouldn't have gotten a succes validation message, right. Support simply didn't respond to my question.
Perguntas frequentes sobre o Tidio
Abaixo estão algumas perguntas frequentes sobre o Tidio.P: Que tipo de planos o Tidio oferece?
O Tidio oferece os seguintes planos de pagamento:
- A partir de: US$ 15,00/ano
- Modelo de preços: Versão gratuita, Assinatura
- Teste Grátis: Disponível
P: Quem costuma usar o Tidio?
Os clientes habituais do Tidio são:
Profissional autônomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001+
P: Em que idioma o Tidio está?
O Tidio está nos seguintes idiomas:
alemão, espanhol, francês, holandês, inglês, italiano, português, russo
P: O Tidio é compatível com disponíveis móveis?
O Tidio é compatível com os seguintes dispositivos:
Android (celular), iPhone (celular), iPad (tablet)
P: O Tidio se integra com quais outros aplicativos?
O Tidio se integra com os seguintes aplicativos:
Agile CRM, BigCommerce, Campaign Monitor, Capsule, FreshBooks, GetResponse, Google Analytics, Highrise, HubSpot CRM, Insightly, Magento Commerce, Mailchimp, Nimble, Pipedrive, PrestaShop, ProProfs Knowledge Base, Shift4Shop, Shopify, UserVoice, Wix, WordPress, Zendesk, Zendesk Sell, Zoho CRM, amoCRM
P: Que nível de suporte o Tidio oferece?
O Tidio oferece as seguintes opções de suporte:
Email/Help Desk, Base de conhecimento, Assistência 24/7, Bate-papo
Categorias relacionadas
Veja todas as categorias de software encontradas para Tidio.
