--- description: Avaliações detalhadas do Tidio com base nos recursos, preços, facilidade de utilização e classificações. Veja rapidamente as vantagens e desvantagens as no GetApp Portugal. Compare o Tidio com produtos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Tidio - Avaliações, preços e classificações | GetApp Portugal 2026 --- Breadcrumb: [Home](/) > [Sistemas de Atendimento ao Cliente](/directory/231/customer-service/software) > [Tidio](/software/105081/tidio-chat) # Tidio Canonical: https://www.getapp.pt/software/105081/tidio-chat Page: 1 / 25\ Seguinte: [Next page](https://www.getapp.pt/software/105081/tidio-chat?page=2) > O Tidio Chat é um sistema de bate-papo ao vivo baseado na nuvem que integra mensagens de widgets de bate-papo ao vivo, e-mails e Facebook Messenger em uma interface unificada do agente. > > Verdict: Rated **4.7/5** by 590 users. Top-rated for **Probabilidade de recomendação**. ----- ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.7/5** | 590 Avaliações | | Praticidade | 4.7/5 | Based on overall reviews | | Suporte ao cliente | 4.6/5 | Based on overall reviews | | Relação qualidade/preço | 4.5/5 | Based on overall reviews | | Recursos | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Tidio ## Commercial Context - **Preço inicial**: 0,00 US$ - **Modelo de preços**: (Free version available) (Teste Grátis) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Linux (desktop), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, chinês, chinês tradicional, coreano, dinamarquês, espanhol, francês, hebraico, hindi, inglês, italiano, japonês, neerlandês, polaco, português, português do Brasil, português europeu, romeno, russo, sueco, turco, árabe - **Available Countries**: Afeganistão, Alanda, Albânia, Alemanha, Andorra, Angola, Anguila, Antígua e Barbuda, Argentina, Argélia, Arménia, Aruba, Arábia Saudita, Austrália, Azerbaijão, Baamas, Bangladeche, Barbados, Barém, Belize and 202 more ## Recursos - AI Copilot - AI Summarization - API - Acesso para Celular - Acompanhamento de atividades - Alertas/notificações - Alerts/Escalation - Analítica aumentada - Análise de dados do atendimento ao cliente - Análise de dados visual - Análise de sentimentos - Análise de tendências - Análise de texto - Aplicativo móvel - Aprendizado de máquina - Armazenamento de dados seguros - Armazenamento de documentos - Arrastar e soltar - Automação de email - Autoresponders ## Integrations (45 total) - Adobe Commerce - Agile CRM - BigCommerce - Brevo Marketing Platform - Campaign Monitor by Marigold - Capsule - Drupal - Ecwid - FreshBooks - GetResponse - Google Analytics 360 - Highrise - HubSpot CRM - Instagram - Jimdo ... and 30 more integrations ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Assistência 24/7 - Bate-papo ## Category - [Sistemas de Atendimento ao Cliente](https://www.getapp.pt/directory/231/customer-service/software) ## Categorias relacionadas - [Sistemas de Atendimento ao Cliente](https://www.getapp.pt/directory/231/customer-service/software) - [Software de Chat ao Vivo](https://www.getapp.pt/directory/561/live-chat/software) - [Sistemas de Suporte ao Cliente](https://www.getapp.pt/directory/562/customer-support/software) - [Software de Satisfação do Cliente](https://www.getapp.pt/directory/1029/customer-satisfaction/software) - [Sistemas de Automação de Vendas](https://www.getapp.pt/directory/338/sales-force-automation/software) ## Alternativas 1. [Freshdesk](https://www.getapp.pt/software/10317/freshdesk) — 4.5/5 (3471 reviews) 2. [Bitrix24](https://www.getapp.pt/software/90602/bitrix24) — 4.2/5 (1003 reviews) 3. [Slack](https://www.getapp.pt/software/91563/slack) — 4.7/5 (24190 reviews) 4. [LiveChat](https://www.getapp.pt/software/8385/livechat) — 4.6/5 (1727 reviews) 5. [LiveAgent](https://www.getapp.pt/software/91301/liveagent) — 4.7/5 (1787 reviews) ## Avaliações ### "Useful chat tool for customer support" — 5.0/5 > **Roger** | *18 de janeiro de 2026* | Publicidade e marketing | Recommendation rating: 7.0/10 > > **Vantagens**: I like how it combines message and email in one platform. The features are useful for customer communication and security feels solid. > > **Desvantagens**: There is a learning curve and some advanced features are only available in paid plans. It tooks quite a long time to understand it\! > > Overall my experience is good. It offers good value for money and works well for customer support and chat automation. ----- ### "Tidio: A Powerful Chat & Automation Tool for Education Systems" — 5.0/5 > **Monika** | *22 de novembro de 2025* | Serviços e tecnologia da informação | Recommendation rating: 10.0/10 > > **Vantagens**: As a Software Engineer working on an Education System project, I found Tidio extremely useful for improving student, parent, and teacher communication. The live chat helps users instantly ask queries about admissions, fees, results, timetables, and login issues. The AI chatbots easily handle common education-related FAQs, reducing manual support load. Its API and webhook integration allow us to trigger events from our portal, send automated messages, and track user behavior. Setting it up with LMS platforms like Moodle or Google Classroom was smooth, and the documentation was very developer-friendly. > > **Desvantagens**: During integration and testing, I didn’t face any major issues. Chatbot flows worked smoothly, API responses were consistent, and the system handled high traffic during admission season perfectly. So far, I haven’t found any significant cons. > > Overall, Tidio is a great addition for education-based applications. It centralizes student/parent support, automates repetitive questions, enhances communication through emails and messages, and even helps teachers with internal support. From a developer and tester perspective, it is stable, scalable, and easy to integrate. I highly recommend it for mid-level companies working in the EdTech or education management domain. ----- ### "Tidio - Maybe Something Else..." — 3.0/5 > **Natascia** | *30 de abril de 2025* | Redação e edição de texto | Recommendation rating: 6.0/10 > > **Vantagens**: Tidio is very easy for anyone to learn. I like how it also provides real-time support to customers. > > **Desvantagens**: It is terrible for speed as it takes quite some time to seem to "think". This causes a delay in responses. > > It is a system that seems good, but in fact can do with many improvements. It should be more technically advanced and have less glitches. There are better systems out there. ----- ### "Boosted Our Customer Support Speed" — 5.0/5 > **Prashant** | *26 de outubro de 2025* | Gestão da educação | Recommendation rating: 9.0/10 > > **Vantagens**: The AI chatbot automatically handles basic client queries, saving hours of manual work. Integration with our website was simple, and the interface is clean enough for new users to learn quickly. > > **Desvantagens**: Email notification delays sometimes affect follow-ups. Adding more automation rules in the free plan would help small startups like ours manage leads better without upgrading too early. > > It’s been a smooth and efficient platform for daily customer chats. Affordable pricing and useful features make it one of the best support tools for IT startups handling small-scale projects. ----- ### "Tidio Is a Good Choice to Stay Connected with Customers" — 5.0/5 > **Arif** | *22 de outubro de 2025* | Serviços e tecnologia da informação | Recommendation rating: 9.0/10 > > **Vantagens**: We got a fast alert from Tidio in Slack, so it helps to provide a fast response to customers, and helps to grow to make a good connection with our customers. > > **Desvantagens**: Accessing the advanced Slack integration feature requires a paid plan; the free plan does not support the better automation flow. > > We use Tidio to provide a quick response to our customers, ensuring we respond quickly without missing a single message. After integrating Tidio with Slack, all the queries from our art and craft website come straight to our Slack workspace. This helps our team respond more quickly and maintain smooth, hassle-free customer support. ----- Page: 1 / 25\ Seguinte: [Next page](https://www.getapp.pt/software/105081/tidio-chat?page=2) ## Links - [View on GetApp](https://www.getapp.pt/software/105081/tidio-chat) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data