Sobre o Tidio

Tidio Chat is a web-based live chat software which combines messages from emails, Facebook Messenger, and website chat widgets into a unified agent interface, enabling agents to deal with all customer messages at the same time, with the same tools, regardless of which channel they come in from.

Tidio Chat offers a variety of live chat options, with users able to select from chat widgets, sidebars, and dedicated chat pages, all of which can be customized. Three chat widget styles (classic, modern, and business) are available, and users can customize the popup with different colors, button positions, and editable status messages. The chat pages can also be customized with different background images and welcome messages. Users can also add a custom pre-chat survey to obtain visitors’ names, phone numbers, and email addresses before a chat is started.

Tidio Chat enables users to set up a number of automations to trigger preset actions when a particular condition is fulfilled. Trigger options include a site visitor opening a new page, visiting the site for the first time, returning to the site after a previous visit, and spending a certain amount of time on a single page. The actions which can be triggered include sending chat messages or emails, and adding tags to or removing tags from customer profiles. Tidio Chat’s automations are designed to recognize when customers encounter issues with logging in, form completion, or payment, and react before the customer leaves the website.

Preços a partir de:

US$ 15,00/ano

  • Teste Grátis
  • Versão grátis
  • Assinatura

Principais benefícios do Tidio

  • Automation triggers include visitors opening a new page, visiting the site for the first time, returning to the site, spending a certain amount of time on a single page, or when an operator doesn’t respond to a message.

  • Automation actions include sending emails or chat messages, and adding or removing tags from customer profiles.

  • Live chat can be offered as a widget, sidebar, or dedicated page, which can be customized with different colors, button positions, status messages, and display options.

  • Pre-chat surveys can be added to collect visitors’ names, phone numbers, email addresses, and more before a chat starts.

  • Quick responses to common questions can be set up with short messages, links to other content, or full articles, and searched for or selected from a list.

  • Dispositivos

    Porte da empresa

    P M G

    Mercados

    Austrália, Brasil, Canadá, China, Alemanha e outros 5, Reino Unido, Índia, Japão, México, Estados Unidos

    Idiomas

    alemão, espanhol, francês, holandês, inglês e outros 3, italiano, português, russo

    Preços a partir de:

    US$ 15,00/ano

    • Teste Grátis
    • Versão grátis
    • Assinatura

    Imagens

    A customizable chat popup can be displayed on users' websites with Tidio Chat
    The chat widget can be customized with different themes, colors, and button positions
    Pre-chat surveys can be displayed to collect customer information before a chat begins
    Visitors' details are presented alongside the chat window, including their location, email address, and phone number
    Users can set their opening hours, so that chat can be displayed as 'offline' outside of work hours
    Automations can be created for a number of triggers
    A range of automation actions are available
    Different permissions can be set for different user roles, with options for operators, moderators, and administrators
    Operator actions can be tracked, showing any changes made to the settings or chat widgets
    Tidio Chat creates daily reports on the number of chats and messages
    Ver mais 11
    Tidio - Vídeo
    Tidio - Vídeo
    Captura de tela do Tidio: A customizable chat popup can be displayed on users' websites with Tidio Chat Captura de tela do Tidio: The chat widget can be customized with different themes, colors, and button positions Captura de tela do Tidio: Pre-chat surveys can be displayed to collect customer information before a chat begins Captura de tela do Tidio: Visitors' details are presented alongside the chat window, including their location, email address, and phone number Captura de tela do Tidio: Users can set their opening hours, so that chat can be displayed as 'offline' outside of work hours Captura de tela do Tidio: Automations can be created for a number of triggers Captura de tela do Tidio: A range of automation actions are available Captura de tela do Tidio: Different permissions can be set for different user roles, with options for operators, moderators, and administrators Captura de tela do Tidio: Operator actions can be tracked, showing any changes made to the settings or chat widgets Captura de tela do Tidio: Tidio Chat creates daily reports on the number of chats and messages

    Recursos

    Total de recursos do Tidio: 33

    • Alertas/notificações
    • Alertas/transferência
    • Assistente virtual
    • Ações ativadas por eventos
    • Banco de dados do cliente
    • Bate-papo ao vivo
    • Bate-papo com o consumidor em tempo real
    • Bate-papo proativo
    • Bate-papo/Mensagens instantâneas
    • CRM
    • Chatbot
    • Compartilhamento de arquivos
    • Comunicação multicanal
    • Formulário offline
    • Gerenciamento de comentários
    • Gerenciamento de e-mails
    • Gestão da base de conhecimento
    • Gestão de help desk
    • Gestão do fluxo de trabalho
    • Imagem de marca personalizável
    • Integrações de terceiros
    • Marcação
    • Monitoramento de reclamações
    • Notificações em tempo real
    • Rastreamento de interações
    • Rastreamento de visitantes do site
    • Relatórios agendados/automatizados
    • Relatórios e análise de dados
    • Respondedores automáticos
    • Respostas predeterminadas
    • Segmentação geográfica
    • Transferências/encaminhamento
    • Widgets

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    Avaliações

    Classificação geral

    4,8 /5
    (193)
    Relação qualidade/preço
    4,7/5
    Recursos
    4,6/5
    Praticidade
    4,6/5
    Suporte ao cliente
    4,7/5

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    Exibindo 5 avaliações de 193
    Darien C.
    Classificação geral
    • Setor: Instituições religiosas
    • Porte da empresa: 11-50 funcionários
    • Usado Diariamente durante 1 a 5 meses
    • Fonte da avaliação

    Classificação geral

    • Relação qualidade/preço
    • Praticidade
    • Suporte ao cliente
    • Probabilidade de recomendação 9.0 /10

    Tidio is the first chat platform I've found to be worth paying for

    Avaliado em 02/03/2021

    Tidio has helped address a gap in our communication system caused by extended use of multiple...

    Tidio has helped address a gap in our communication system caused by extended use of multiple inferior chat bot platforms that limited our performance and responses. With Tidio, we have seen a dramatic increase in people connecting with our team via the chat, and have been able to help address people's questions/issues quicker than ever before.

    Vantagens

    Tidio offers a very simple, clean, robust and customizable interface both on their backend and on your website that helps facilitate live-chat support on a website. They offer numerous features (some I haven't used yet such as email inbox management), including a facebook messenger integration (that actually works unlike some other companies), a customizable chat window & icon, and perhaps the best feature of all - their powerful chatbot system.

    I cannot speak highly enough of the chatbots Tidio offers, as they give easy access to a visual builder interface to customize and build bots that can be triggered to do practically anything. Within an hour of looking at Tidio, I was hooked - and built a number of bots for our website - and within a day, saw a substantial increase in chat traffic compared to our previous platform. The beauty of the bots is that Tidio provides simple templates, that you can then customize to your needs - and the bots can be triggered on anything you want; a visit to a specific page, anytime a new person visits your site, anytime someone clicks the chat window, etc - and all of that can be accessed (in a limited fashion of course) for free.

    Plus as a bonus, Tidio offers native email responses to chats; so if you are like me and don't have people monitoring the chat 24/7, you can receive a notification about an incoming chat, and then respond via the chat window OR directly from Tidio via email - again, for free.

    Desvantagens

    Tidio has many features, but can be a bit daunting at first. I loved the visual builder of the chat bots, but at the same time I found it was still limited in certain areas. For example, it's all drag and drop - so the entire chatbot can start to form a jumbled mess if you're not careful. As well, they don't offer multiple triggers for one bot - for instance, if I want a bot to trigger on someone's first visit AND when someone types in a certain keyword, I can't do that. As well, their pricing structure is interesting - with three different "options" each starting at $18/month - making it so if you want to have decent chatbots, and multiple operators, and send emails, you are looking at a hefty price per month. That being said, it still is cheaper than most other offerings, and the different options help you customize your experience to tailor fit your needs

    Resposta do Tidio

    Hello there!
    It's Maciek from Tidio Support
    Thank you so much for such an extensive review! We really appreciate all the kind words but also the flaws you have pointed out.
    We strive to provide you with a product that we can really be proud of, and hearing about your positive experience, it seems like we are heading in the right direction.

    Thank you for taking the time to share your opinion and rate us so highly!

    Jessica L.
    Classificação geral
    • Setor: Publicidade e marketing
    • Porte da empresa: Profissional autônomo
    • Usado Diariamente durante Avaliação gratuita
    • Fonte da avaliação

    Classificação geral

    • Relação qualidade/preço
    • Praticidade
    • Suporte ao cliente
    • Probabilidade de recomendação 9.0 /10

    Easy, fast and amazing!

    Avaliado em 08/10/2020

    I started working as a consultant for a company, and their first project was to add a chatbot to...

    I started working as a consultant for a company, and their first project was to add a chatbot to their homepage. At the moment, they had a bot that redirected to WhatsApp, and it wasn't very user friendly.

    They also have HubSpot's' free account, but the functions that the chatbot offers are very basic.

    So, I started searching for good chatbot software and came upon Tidio.

    From the beginning, it was really easy to use and create what I had in mind. When I showed the team the final version of the bot, they LOVED it! It was easy to understand, easy to use, and easy to implement.

    Overall, I had a really good experience, and I will continue considering Tidio for future clients.

    Vantagens

    I was impressed by how easy it was to set up our multilanguage home page chatbot! In just one day, it was set up and running, and leads were coming in.

    Oh, and can't forget to mention that we also got to integrate it with our HubSpot account.

    Amazing, right?

    Desvantagens

    One of the things I had difficulty with was with keeping the lines that connect each action of the bot straight. It took me a considerable amount of time moving them around and making sure it had the correct spacing.

    Just as an idea, I've used other software where it automatically straightens the lines for you and adds the correct spacings between actions and branches.

    Resposta do Tidio

    Hi there,

    Thank you so much for a thorough review!

    We are very proud that you like our product so much!

    Thank you for the feedback about our Chatbots too. I will be happy to forward it to our developers for further evaluation.

    If anything, we're here for you! :)

    Dominick P.
    Classificação geral
    • Usado Diariamente durante Mais de um ano
    • Fonte da avaliação

    Classificação geral

    • Relação qualidade/preço
    • Praticidade
    • Suporte ao cliente

    Looks great on the outside but features not fully completed

    Avaliado em 12/12/2017

    Vantagens

    The app looks great on the outside: email, chat, Facebook messenger, integrations. But once you fully test the product you notice the many flaws.

    Desvantagens

    1. When a user leaves your page and an operator responds the user will not be notified.
    2. The message box is only refreshed when the page is open, so if a visitor is using multiple tabs they will not receive replies.
    3. Integrations are all manual, which means. You have to reopen all conversations, open the user profile, press the preferences and send the log to the integration. Imagine doing that to your crm, sync app and maybe email list.
    4. I was mainly interested in Helpscout integration, and integration to integrate Facebook messenger with the app I use to manage several email accounts. Turns out, tidio created the integration but they decided not to integrate the mailbox feature. Which means if I send a chat log to help scout it be be places in a random mailbox because their app doesn't specify the mailbox. Explain this to support but got the responds: we're not looking to change integrations.
    5. Validation messages aren't accurate. Sometimes you will get the message 'Saved to integration' or 'Message send' but an error prevented this from completion. I contacted support about this and time and time again there was an excuse but its my believe that I shouldn't have gotten a succes validation message, right. Support simply didn't respond to my question.

    Misho Z.
    Classificação geral
    • Setor: Serviços financeiros
    • Porte da empresa: 2-10 funcionários
    • Usado Diariamente durante Avaliação gratuita
    • Fonte da avaliação

    Classificação geral

    • Relação qualidade/preço
    • Praticidade
    • Suporte ao cliente
    • Probabilidade de recomendação 10.0 /10

    Go Tidio!

    Avaliado em 13/01/2021

    We seamlessly integrated Tidio on our websites and connected to our Facebook pages. We use it as a...

    We seamlessly integrated Tidio on our websites and connected to our Facebook pages. We use it as a multi-channel communication tool for onboarding and customer support purposes.

    Vantagens

    The integration was as easy as possible. The interface is intuitive and simple to navigate. Chatbots are just amazing! It's so simple to build and launch them.

    Still what we liked the best about Tidio is their customer support. Always there to help, always nice and informative. Love you guys. Go Tidio team!

    Desvantagens

    The only thing I would add are integrations with apps like WhatsApp and Telegram.

    Eran D.
    Classificação geral
    • Setor: Design
    • Porte da empresa: 2-10 funcionários
    • Usado Semanal durante Mais de um ano
    • Fonte da avaliação

    Classificação geral

    • Relação qualidade/preço
    • Praticidade
    • Probabilidade de recomendação 9.0 /10

    Best value for money I've seen.

    Avaliado em 14/07/2020

    Love Tidio. I'm just beginning to experience its full power, and they keep adding options!

    Love Tidio. I'm just beginning to experience its full power, and they keep adding options!

    Vantagens

    Tidio is fully customizable, powerful, and fairly priced. You could easily end up paying 10X on some of the more extortionary chat platforms, without getting any more value.

    Desvantagens

    I really can't think of any complaints. Tidio does the job very well.

    Resposta do Tidio

    Thank you so much for the review!
    It motivates us very much, so thank you for the kind words :)

    Exibindo 5 avaliações de 193 Leia todas as avaliações

    Perguntas frequentes sobre o Tidio

    Abaixo estão algumas perguntas frequentes sobre o Tidio.

    O Tidio oferece os seguintes planos de pagamento:

    • A partir de: US$ 15,00/ano
    • Modelo de preços: Gratuito, Assinatura
    • Teste Grátis: Disponível

    7-day free trial, no credit card required. Basic: $0 Communicator: $15 for 3 operators per month, additional operators for $10 Automation: Starts at $15 for 5k automation triggers.

    Não temos informações sobre os recursos do Tidio.

    Os clientes habituais do Tidio são:

    Profissional autônomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001+

    O Tidio está nos seguintes idiomas:

    alemão, espanhol, francês, holandês, inglês, italiano, português, russo

    O Tidio é compatível com os seguintes dispositivos:

    Android (celular), iPhone (celular), iPad (tablet)

    O Tidio se integra com os seguintes aplicativos:

    3dcart, Agile CRM, Bigcommerce, Campaign Monitor, Capsule, FreshBooks, GetResponse, Google Analytics, Highrise, HubSpot CRM, Insightly, Magento Commerce, Mailchimp, Nimble, Pipedrive, PrestaShop, ProProfs Knowledge Base, Shopify, UserVoice, Wix, WordPress, Zendesk, Zendesk Sell, Zoho CRM, amoCRM

    O Tidio oferece as seguintes opções de suporte:

    Email/Help Desk, Base de conhecimento, 24 horas por dia (representante ao vivo), Bate-papo

    Categorias relacionadas

    Veja todas as categorias de software encontradas para Tidio.