Tidio

Tidio

Communicator for businesses. live chat, messenger and email

4.6/5 (90 avaliações)

Resumo do Tidio

Tidio Chat is a web-based live chat software which combines messages from emails, Facebook Messenger, and website chat widgets into a unified agent interface, enabling agents to deal with all customer messages at the same time, with the same tools, regardless of which channel they come in from.

Tidio Chat offers a variety of live chat options, with users able to select from chat widgets, sidebars, and dedicated chat pages, all of which can be customized. Three chat widget styles (classic, modern, and business) are available, and users can customize the popup with different colors, button positions, and editable status messages. The chat pages can also be customized with different background images and welcome messages. Users can also add a custom pre-chat survey to obtain visitors’ names, phone numbers, and email addresses before a chat is started.

Tidio Chat enables users to set up a number of automations to trigger preset actions when a particular condition is fulfilled. Trigger options include a site visitor opening a new page, visiting the site for the first time, returning to the site after a previous visit, and spending a certain amount of time on a single page. The actions which can be triggered include sending chat messages or emails, and adding tags to or removing tags from customer profiles. Tidio Chat’s automations are designed to recognize when customers encounter issues with logging in, form completion, or payment, and react before the customer leaves the website.

Preços

A partir de
US$ 15,00/ano
Opções de preços
Avaliação gratuita
Gratuito
Assinatura
Relação qualidade/preço

Dispositivos

Porte da empresa

P
M
G

Mercados

Ásia, Austrália, Brasil, Canadá, China e outros 5, Europa, Alemanha, Índia, Japão, América Latina

Idiomas

Holandês, Inglês, Francês, Alemão, Italiano e outros 3, Português, Russo, Espanhol

Tidio - Avaliações

Classificação geral
4.6/5
93% avaliações positivas
64
Excelente
20
Muito bom
5
Regular
1
Ruim
0
Péssimo
Tanya T.
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Tidio for online support

Usado Outro durante Mais de um ano
Avaliado em 29/07/2019
Fonte da avaliação: Capterra

Tidio helped us to engage with our customers and to answer their question which led to more sales.

Vantagens

It is easy to install and use, fast customer support helps to deal with your problems quickly. Pricing is also reasonable compared with other software.

Desvantagens

Some features are free in different chats but paid in Tidio. Users have to enter their emails which sometimes prevents them to ask any question.

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Resposta do Tidio

Thank you very much for the review!
You can turn off the Pre Chat Survey in the Channels section of your Tidio panel, and your visitors won't have to put in their email address :-)
Have a great day!

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

7.0/10
Avaliador Verificado
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Easily installed, attractive chat tool

Usado Diariamente durante Mais de um ano
Avaliado em 16/05/2019
Fonte da avaliação: Capterra

Thankfully, this product is really well-designed and well-documented, because my interactions with customer service have been hit and miss. They are always very responsive, but don't always have helpful information as quickly as they have friendly greetings. I would still recommend this tool as an easy to use entry level chat agent service, however, because it is so beautiful, simple, and affordable.

Vantagens

This customer interaction tool is easily installed (Wordpress website) and is attractive and accessible. The site visitor (customer) interface is lightweight, attractive, and easily branded with colors, logos, and avatars. The end user (company chat agent) side is also easy to use, attractive, and intuitive. Multiple options are available for agents, including mobile, browser, and desktop app, which serves our flexible agent group well. Overall, I was able to get Tidio up and running, with all agents trained, in one day. The pricing is unbelievable. We have tried multiple subscription levels and now use the free version, but would return to the paid option if we had more agents.

Desvantagens

Multisite management on this tool is not as intuitive and easy as I would prefer. Once we consolidated our sites under one domain, the issue was resolved. However, having to switch 'users' in the interface to manage multiple domains was not difficult, but did not feel seamless/optimal.

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Resposta do Tidio

Thank you so much for your review! :)

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

8.0/10
Daniel S.
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Pretty Good, some little glitches

Usado Diariamente durante Mais de um ano
Avaliado em 10/12/2018
Fonte da avaliação: Capterra

Vantagens

I like that you can set up automations which are triggered by various events with specific conditions (for example, a user returns to the site and is on a specific page). You can set up the automation to pop up and ask a question.

I also like that I can chat with visitors from a cellphone app.

Desvantagens

- The chat icon did have some glitches, as I noticed that when clicking on the screen near the icon, it still shows up, basically a larger area than the icon itself is a "hot area" to start chatting. This means that the visitor may be trying to exit out of a cookie notification or click something on your site and get frustrated that it just keeps opening up the chat.

In order to work around this, we've had to try our site from various phones and devices, see how things look and whether or not it gets in the way. We've had to put our chat icon on the lower left side for mobile phones as other wise when Iphone users first visit the site and they get the mandatory popup asking them to allow the use of cookies, they are not able to click the X button to get rid of the notification.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

8.0/10
Stuart G.
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Want leads - Ultimate Support Get Tidio

Usado Diariamente durante Mais de um ano
Avaliado em 28/05/2019
Fonte da avaliação: Capterra

We have been a conversion by conversation company since the get-go. Tidio has been our latest secret weapon to talk and help more. Support is incredible the app is lightweight and available on desktop and mobile. We just can't fault it - don't just read this ... go get it! https://www.ckpcreative.com.au/get-tidio

Vantagens

Our Tidio salesperson minds the shop while we get on with running the company... if there is a question beyond our get in touch, we can then fully engage with the site visitor! Or you can have a staff member right there on hand to start that incredible customer experience journey...

Great coms = even better client experiences. Turn visitors to clients by asking all the right questions - and yes it even has BOTS waaahgt!

So, get cracking download tidio for free here -> https://www.ckpcreative.com.au/get-tidio

Desvantagens

I can find anything to complain about it apart from not having it for the last 10 years

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Resposta do Tidio

Wow! Thank you so much, we're really proud!

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

10.0/10
Andrew P.
Traduzir com Google

It's Changed How We Connect With Our Customers

Usado Diariamente durante Mais de dois anos
Avaliado em 28/01/2019
Fonte da avaliação: Capterra

Vantagens

By making ourselves available to our customers to answer questions through Tidio has made a huge impact on our business. For the most part, we've found our site is self-explanatory to our customers. But for the people with occasional questions about particular products or services, having access to us through Tidio makes the difference between making a sale or not.
Also, being able to watch a shopper's page history (seeing where people go while on the site)is a real eyeopener. Fascinating

Desvantagens

Not a big issue for us, but the admin panel and notification popups can be a bit clumsy to deal with. It would be helpful to see when the customer has left the site. Nevertheless, we are very happy using Tidio.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

10.0/10

Preço do Tidio

A partir de
US$ 15,00/ano
Opções de preços
Avaliação gratuita
Gratuito
Assinatura
Relação qualidade/preço

7-day free trial, no credit card required.

Basic: $0

Communicator: $15 for 3 operators per month, additional operators for $10
Automation: Starts at $15 for 5k automation triggers.

Recursos do Tidio

  • Bate-papo
  • Histórico de contatos
  • Imagem de marca personalizável
  • Integração de CRM
  • Integração de e-mail
  • Notificações automáticas

  • API
  • Comunicação multicanal
  • Gerenciamento de tickets de suporte
  • Gestão da base de conhecimento
  • Gestão do fluxo de trabalho
  • Integração de redes sociais
  • Integração de terceiros
  • Mensagens instantâneas
  • Monitoramento
  • Monitoramento em tempo real
  • Painel de atividades
  • Priorizar
  • Questionários e feedback
  • Relatórios e estatística

Mais informações sobre Tidio

Principais recursos do Tidio

  • Automated messages
  • CRM integrations
  • Color customization
  • Conversation histories
  • Customizable chat widget
  • Departments
  • Email marketing integrations
  • Event-triggered actions
  • Full customer details
  • Help desk integrations
  • Live chat, email, and Facebook Messenger integration
  • Multi-language
  • Offline message form
  • Opening hours
  • Popup notifications
  • Pre-chat surveys
  • Quick responses
  • Real-time chat
  • Real-time message preview
  • Scheduled reporting
  • Unified agent interface
  • Visitor tagging

Vantagens

  • Automation triggers include visitors opening a new page, visiting the site for the first time, returning to the site, spending a certain amount of time on a single page, or when an operator doesn’t respond to a message.

  • Automation actions include sending emails or chat messages, and adding or removing tags from customer profiles.

  • Live chat can be offered as a widget, sidebar, or dedicated page, which can be customized with different colors, button positions, status messages, and display options.

  • Pre-chat surveys can be added to collect visitors’ names, phone numbers, email addresses, and more before a chat starts.

  • Quick responses to common questions can be set up with short messages, links to other content, or full articles, and searched for or selected from a list.

  • Perguntas frequentes sobre o Tidio

    Abaixo estão algumas perguntas frequentes sobre o Tidio.

    P: Que tipo de planos o Tidio oferece?

    O Tidio oferece os seguintes planos de pagamento:

    A partir de: US$ 15,00/ano

    Modelo de preços: Gratuito, Assinatura

    Avaliação gratuita: Disponível

    7-day free trial, no credit card required.

    Basic: $0

    Communicator: $15 for 3 operators per month, additional operators for $10
    Automation: Starts at $15 for 5k automation triggers.

    P: Quais são os principais recursos do Tidio?

    O Tidio oferece os seguintes recursos:

    • Automated messages
    • CRM integrations
    • Color customization
    • Conversation histories
    • Customizable chat widget
    • Departments
    • Email marketing integrations
    • Event-triggered actions
    • Full customer details
    • Help desk integrations
    • Live chat, email, and Facebook Messenger integration
    • Multi-language
    • Offline message form
    • Opening hours
    • Popup notifications
    • Pre-chat surveys
    • Quick responses
    • Real-time chat
    • Real-time message preview
    • Scheduled reporting
    • Unified agent interface
    • Visitor tagging

    P: Quem costuma usar o Tidio?

    Os clientes habituais do Tidio são:

    Grandes empresas, Empresas de médio porte, Pequenas empresas

    P: Em que idioma o Tidio está?

    O Tidio está nos seguintes idiomas:

    Holandês, Inglês, Francês, Alemão, Italiano, Português, Russo, Espanhol

    P: Que tipo de planos o Tidio oferece?

    O Tidio tem os seguintes planos de preços:

    Gratuito, Assinatura

    P: O Tidio é compatível com disponíveis móveis?

    O Tidio é compatível com os seguintes dispositivos:

    Android, iPhone, iPad

    P: O Tidio se integra com quais outros aplicativos?

    O Tidio se integra com os seguintes aplicativos:

    Agile CRM, BoomTown, Capsule, ProProfs Knowledge Base, Weebly, Wix, Wordpress, Wordpress, Zendesk Sell, amoCRM

    P: Que nível de suporte o Tidio oferece?

    O Tidio oferece as seguintes opções de suporte:

    Base de conhecimento, Suporte online