Xüdle

Xüdle

Cloud-based POS and eCommerce solution for wineries

4.5/5 (19 avaliações)

Resumo do Xüdle

Xüdle is a cloud-based point of sale, online marketing and reservation software for wineries. The software offers features for customer management, product management, event management and shipping management, among others. The tool can synchronize both offline and online sales channels of wineries.

Xüdle offers customized and SEO friendly solutions to drive more traffic to the winery’s e-commerce portal as well as supports online marketing efforts such as social media marketing, search engine marketing and pay-per-click services. The reservation tool helps to manage reservations and sell tickets for tasting events, vineyard tours and member appreciation dinners. The software also provides details about customers' past purchases and helps wine clubs to retain clients through loyalty schemes. The solution helps to reduce staff efforts on administrative tasks such as order verification by auto-generating sales confirmation emails after each purchase.

Xüdle can be integrated with third-party systems such as CRM software to track email marketing campaigns. The solution also helps in new client acquisition by utilizing the CRM data to provide customized solutions. Real-time inventory management features help to calculate product sales occurring at the wine shops and on online platforms and to limit sales within a state’s permitted regulatory levels.

The software also allows customers to create accounts on the e-commerce portal and to update billing and credit card information in a secure environment. Role-based access controls to the client data help ensure data security and privacy. Xüdle customers include Foyt Family Wines, Lorimar Winery, Fazeli Cellars, Rolling Bay Winery and Gainey Vineyard.

Preços

A partir de
US$ 149,00/mês
Opções de preços
Avaliação gratuita
Assinatura
Relação qualidade/preço

Dispositivos

Porte da empresa

P
M
G

Mercados

Estados Unidos

Idiomas

Inglês

Xüdle - Avaliações

Classificação geral
4.5/5
95% avaliações positivas
10
Excelente
8
Muito bom
1
Média
0
Ruim
0
Péssimo
Jennifer A.
Traduzir com Google

Intuitive, comprehensive system that provides a one-stop solution for winery management

Usado Diariamente durante 6 a 12 meses
Avaliado em 13/07/2018
Fonte da avaliação: Capterra

Vantagens

We have been very happy with our Xudle experience. Starting from the beginning, Xudle has a very organized and formal onboarding system that is handled in-house with key staff members who help you set up and customize your system, while guiding you through the training along the way. We moved to Xudle because it is designed to make the user experience intuitive and efficient. Compared with other winery POS systems we've used, this system truly simplifies the process to minimize the clicks/screens and speed up the process. This reduces errors and provides a more streamlined and professional customer experience. In addition, the Wine Club and shipping tools are robust, yet streamlined to provide an efficient process and low risk of errors. Finally, unlike past POS systems that had you email your database from within the system using somewhat wonky formatting and cumbersome processes, Xudle integrates with the experts (we use Mail Chimp) making the email process more efficient, glitch-free, and more professional.

Desvantagens

Xudle is organized differently than other POS systems (which of course is why we moved to it). However, this has been challenging at times to find reports or trouble shoot issues on the back end. They have an online help desk which has some information, but it is sometimes hard to find what I'm looking for. However customer service has been very patient and responsive to my many questions and requests . Also, we are one of their first customers in WA, so there have been a couple of features that we have needed that hadn't been built into the system because they weren't necessary in other markets. Again, customer service has been excellent and they have literally built and uploaded the needed changes within days. Very impressive.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Ivory M.
Traduzir com Google

Overall Xudle is an advanced system that offers better features than other websites & POS systems

Usado Diariamente durante 6 a 12 meses
Avaliado em 14/07/2018
Fonte da avaliação: Capterra

-More advanced than Square (previous system)
-Great for managing out wine club
-Love being able to edit our website content quickly and easily
-Customer service is prompt

Vantagens

-Editing website content is very easy
-The system overall is very intuitive both on the back end and POS
-The design team at Xudle is creative, professional and easy to work with
-Customer support is often very prompt
-System works great for managing wine clubs! One of it's best features
-Love that you can track sales of associates
-Wine club sign-up kiosk works great and uploads quickly!
-Wine club check-in's and pickups work great for wine club events

Desvantagens

-No automatic six bottle discount in the POS (only bottles or cases)
-Not being able to offer multiple promotions at one time (i.e. free shipping promotion with case discounts- Xudle will override separate promotions and only apply the best one)
-Xudle offers a pre-order option on online products, but charges shipping and tax in advance before order is fulfilled
-Not being able to adjust sales on the back end without having to refund the entire order and start over. (Customers often call and change their orders.)
-The POS system is slow and freezes in peak hours (could be internet speed issue)
-Card swipers must be loaded and pre-loaded multiple times a day
-Would like to be able to see totals of sales from all associates on the POS in a given day. Currently it's only available on the back end.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

6.0/10
Cheri G.
Traduzir com Google

Review for Xudle Software for a fast growing winery with multiple needs.

Usado Diariamente durante Mais de dois anos
Avaliado em 18/09/2018
Fonte da avaliação: Capterra

The support staff is EXCELLENT! They are quick to respond and are always willing to help us either create a new element to our software or make changes & fix issues we may be having.

Vantagens

Once familiar with the software, program, the processes, and steps to take within this software to perform a particular task it has proven to be an excellent product for us to use. We, as a growing, fast paced, ever changing business in the wine industry, Xudle has implemented and created many avenues for us to calculate sales, track inventory, and help manage our very large wine club accurately.

Desvantagens

The Point of Sale (the front end) sometimes has too many steps to take to have something entered correctly. This really only applies to, for instance, an exchange or credit.....however, steps and measures have been taken to minimize these steps.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

10.0/10
Elizabeth (liz) B.
Traduzir com Google

very pleased

Usado Diariamente durante Mais de dois anos
Avaliado em 19/02/2019
Fonte da avaliação: Capterra

Overall we're very happy with this system, they are responsive and making regulars upgrades and improvements regularly.

Vantagens

Not only is this software specifically designed for use by wineries, it also offers a great wine club solution and the ability to book reservations. When we were looking for a new point of sale solution many needed to have 'add-ins' to solve all of our needs. Xüdle does it all and offers great support when we have questions or need help.

Desvantagens

We're still adapting to the system after 10+ years with our old system. We were used to being able to export any type of data we could think of for slicing/dicing in excel. While we can export many reports it isn't quite as flexible as we were used to.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

9.0/10
Lauren G.
Traduzir com Google

Xudle is great!

Usado Diariamente durante Mais de dois anos
Avaliado em 05/07/2018
Fonte da avaliação: Capterra

Vantagens

I use their system for my online store and virtual wine club as we don't have a brick and mortar tasting room. My favorite tool is their wine club management. It's automated, allowing me to run my club alone without hiring an assistant. The team is also great to work with and very speedy in their response to my requests they are also open to customizations which some other suppliers are not. Xudle is a progressive solution that really has solved my challenges.

Desvantagens

There are times when the internet speed is less then desirable at our office, which affects the speed on producing a report in a timely manner. This is less of a Xudle issue and more of a connection issue.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Preço do Xüdle

A partir de
US$ 149,00/mês
Opções de preços
Avaliação gratuita
Assinatura
Relação qualidade/preço

$149/ month for monthly sales volume up to $10,000
$349/ month for monthly sales volume from $10,000 to $50,000
$549/ month for monthly sales volume greater than $50,000

Recursos do Xüdle

  • Importação/exportação de dados
  • Integração de CRM

  • API
  • Acompanhamento de atividades
  • Banco de dados de contatos
  • Banco de dados do cliente
  • Campos personalizados
  • Criação de relatórios personalizável
  • Gestão de calendários
  • Imagem de marca personalizável
  • Integração de e-mail
  • Integração de redes sociais
  • Integração de terceiros
  • Integração do celular
  • Lembretes automáticos
  • Modelos personalizáveis
  • Notificações automáticas
  • Pagamentos eletrônicos
  • Painel de atividades
  • Relatórios e estatística

Mais informações sobre Xüdle

Principais recursos do Xüdle

  • CRM integration
  • Campaign planning
  • Credit card processing
  • Customer accounts
  • Customizable viewing
  • Graphical user interface
  • Import / export data
  • Order history
  • Point of sale
  • Progress reports
  • Reduce fraud
  • Retail inventory management
  • SEO management
  • Sales tracking
  • Scheduled emails
  • Secure login
  • Time Tracking
  • User access controls
  • Web analytics

Vantagens

• Xüdle manages various functions of a wine club including wine shipments, payment processing and sales performance of offline and online channels.

• Xüdle offers an EMV compatible user-friendly interface to process transactions securely and to prevent fraud.

• The solution provides real-time analytics reports on customer buying behavior, product reviews and the effectiveness of promotion campaigns.

• Xüdle keeps track of customers’ preferences, recent conversations, favorite wine and other personal information such as birthdays and special occasions to help improve customer experience.

• The solution allows customers to manage their accounts on the e-commerce channels and to make wine purchases through a mobile friendly interface.

Perguntas frequentes sobre o Xüdle

Abaixo estão algumas perguntas frequentes sobre o Xüdle.

P: Que tipo de planos o Xüdle oferece?

O Xüdle oferece os seguintes planos de pagamento:

A partir de: US$ 149,00/mês

Modelo de preços: Assinatura

Avaliação gratuita: Não disponível

$149/ month for monthly sales volume up to $10,000
$349/ month for monthly sales volume from $10,000 to $50,000
$549/ month for monthly sales volume greater than $50,000

P: Quais são os principais recursos do Xüdle?

O Xüdle oferece os seguintes recursos:

  • CRM integration
  • Campaign planning
  • Credit card processing
  • Customer accounts
  • Customizable viewing
  • Graphical user interface
  • Import / export data
  • Order history
  • Point of sale
  • Progress reports
  • Reduce fraud
  • Retail inventory management
  • SEO management
  • Sales tracking
  • Scheduled emails
  • Secure login
  • Time Tracking
  • User access controls
  • Web analytics

P: Quem costuma usar o Xüdle?

Os clientes habituais do Xüdle são:

Grandes empresas, Empresas de médio porte, Pequenas empresas

P: Em que idioma o Xüdle está?

O Xüdle está nos seguintes idiomas:

Inglês

P: Que tipo de planos o Xüdle oferece?

O Xüdle tem os seguintes planos de preços:

Assinatura

P: O Xüdle é compatível com disponíveis móveis?

Não temos informações sobre os dispositivos compatíveis com o Xüdle.

P: O Xüdle se integra com quais outros aplicativos?

Não temos informações sobre quais integrações o Xüdle oferece.

P: Que nível de suporte o Xüdle oferece?

O Xüdle oferece as seguintes opções de suporte:

FAQs, Base de conhecimento, Suporte online, Suporte por telefone

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