ConnectWise UK

Business management platform for the IT industry

4,1 /5 (184 avaliações) Escreva uma avaliação!

Resumo do ConnectWise UK

O que é o ConnectWise UK?

ConnectWise provides a business management and process automation software for technology companies such as cloud service providers, IT service companies, software developers, professional services, security, and telecom. The workflow rules defined in ConnectWise cover all areas of the business, from sending targeted marketing campaigns to tracking service delivery through service level agreements. The software can be used for time tracking, technician dispatching, help desk and ticket management, project management, customer relationship management, cloud application management, monitoring and billing, asset tracking, billing and invoicing, procurement, inventory management and much more.

ConnectWise offers a solution to streamline IT and ITIL, with automation options for incident management, availability management, request management, service-level management, service reporting, service asset and configuration management, change management, and knowledge management. The customizable dashboards and reporting tools give detailed insight into all your most critical KPIs. ConnectWise also comes as a mobile app for dealing with service requests and access data on-the-go.

Resumo do ConnectWise UK

Preços

A partir de
N/A

Opções de preços

Teste Grátis
Assinatura
Relação qualidade/preço

Contact sales for a quote.


Recursos do ConnectWise UK

Dispositivos
Porte da empresa
P M G
Mercados
Estados Unidos, Canadá, Reino Unido, Austrália
Idiomas
Inglês

Mídias

ConnectWise's financial dashboard
Service ticket management in ConnectWise
Tickets can be searched for in ConnectWise
ConnectWise UK - Vídeo Captura de tela do ConnectWise UK: ConnectWise's financial dashboard Captura de tela do ConnectWise UK: Service ticket management in ConnectWise Captura de tela do ConnectWise UK: Tickets can be searched for in ConnectWise

ConnectWise UK - Avaliações

ConnectWise UK - Avaliações

Classificação geral
4,1
/
5
Excelente
70

Muito bom
73

Regular
30

Ruim
4

Péssimo
7

Relação qualidade/preço
3,8
Recursos
4,1
Praticidade
3,6
Suporte ao cliente
3,9
78% dos usuários recomendam este app
Michael W.

Long time ConnectWise user still loves ConnectWise

I did 3 years of research before deciding on a PSA. I had a very small company at the time (1 person, me) My colleagues thought I was crazy for buying such a robust system for being such a small company. I bought it because of the built in automation and the ability to create complex agreements. I still have it and I have seen it improve immensely over the years. It's has a .net client and a web interface. Supports widget based pods. Meaning you can add the things you want, remove the things you don't want, and customize the interface per user.

QuoteWerks, ConnectWise, Kaseya, Quickbooks - and they ALL integrate.

Connectwise will try to sell you, quosal, connectwise, labtech.

Personally, and this is just my opinion, Labtech is too complicated. I hate the interface tech's have to use, with a passion. I did some subcontracting for a company that uses LabTech and I had a hard time trying to find the tools I'm looking for. Kasey's interface it so much more user friendly, it's web based. took me a week to become familiar with Kaseya interface, used LabTech for 3 months and was fumbling around trying to find my tools. I checked out LabTech recently, June 2016 and it still sucks.

I could go on and on.. So I'll just end here. Just buy ConnectWise, you'll be glad you did.


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Avaliador Verificado

Good Ticketing System for MSP and IT companies

I wish they would get Rich text right. TeamSupport has this perfectly and they are a much smaller company. Another downer is the integration with ITGlue I think it's a bit clunky and if you add the Automate integration it almost loses it's mind. I wish there was a better way to integrate all these platforms. But mainly the rich text could go a long long way for visual users.


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Pricilla C.

CRM

As far as my use of the software, I am overall satisfied. It does everything it needs to do. Its basic but good.


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Michael H.

ConnectWise is a horrible company and has mediocre products

Regretable. I regret spending $1600/mo for 3 years on a product that was NOT worth it. I went from spending $300/mo to $1600/mo for a lesser product. Locked into an inferior product by a deceitful sales team.


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James D.

The Perfect MSP Management Software

I have seen a lot of MSPs struggle to manage time and costs. ConnectWise Manage can do all of this and much more. It was really nice to have one place where we could grab almost all of the info we needed for a given client or project. It can be overwhelming at first. Just stick with it.


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Michael W.
Traduzido para o Português
Traduzido para o Português

Long time ConnectWise user still loves ConnectWise

Avaliado em 29/06/2016
Fonte da avaliação: GetApp

I did 3 years of research before deciding on a PSA. I had a very small company at the time (1 person, me) My colleagues thought I was crazy for buying such a robust system for being such a small company. I bought it because of the built in automation and the ability to create complex agreements. I still have it and I have seen it improve immensely over the years. It's has a .net client and a web interface. Supports widget based pods. Meaning you can add the things you want, remove the things you don't want, and customize the interface per user.

QuoteWerks, ConnectWise, Kaseya, Quickbooks - and they ALL integrate.

Connectwise will try to sell you, quosal, connectwise, labtech.

Personally, and this is just my opinion, Labtech is too complicated. I hate the interface tech's have to use, with a passion. I did some subcontracting for a company that uses LabTech and I had a hard time trying to find the tools I'm looking for. Kasey's interface it so much more user friendly, it's web based. took me a week to become familiar with Kaseya interface, used LabTech for 3 months and was fumbling around trying to find my tools. I checked out LabTech recently, June 2016 and it still sucks.

I could go on and on.. So I'll just end here. Just buy ConnectWise, you'll be glad you did.

Vantagens

Mobile iPhone app is A W E S O M E !!!
Your clients can use the customer portal
Constant Updates
Feature request bidding system.
24 hour support
online training videos
Application blueprints, telling you which modules interact with other modules.
Handles complicated and compounded agreements. If you can sell it, ConnectWise can do it.
QuickBooks integration is seamless. if you create a product in ConnectWise it will automatically create the product in QuickBooks when it syncs.
Mark invoices as paid in QuickBooks and sync to ConnectWise.
They are the biggest, so they integrate with everybody.
Go to a big IT conference and ask how many people use ConnectWise. The majority can't be wrong.

Desvantagens

It can be overwhelming for small companies
The north american cloud can be slow sometimes, they know about it, they are rewriting the program so it operates faster but it's a big project. so they release bits and pieces at a time (weekly)
If it isn't in ConnectWise it didn't happen, yeah it adds a bunch of work to your day. Junk in junk out.
Each user needs their own account.
don't buy the on-premise edition, you won't be able to keep up with the updates.
They update so frequently I have to update my QuoteWerks frequently,

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Avaliador Verificado
Setor: Serviços e tecnologia da informação
Porte da empresa: 11-50 funcionários
Traduzido para o Português
Traduzido para o Português

Good Ticketing System for MSP and IT companies

Usado Diariamente durante Mais de um ano
Avaliado em 28/08/2019
Fonte da avaliação: Capterra

I wish they would get Rich text right. TeamSupport has this perfectly and they are a much smaller company. Another downer is the integration with ITGlue I think it's a bit clunky and if you add the Automate integration it almost loses it's mind. I wish there was a better way to integrate all these platforms. But mainly the rich text could go a long long way for visual users.

Vantagens

There are a lot of features on this platform that would be of interest to MSP's. The time entry, calendar ease, global search. Asset and configuration and contact addition is great.

Desvantagens

One thing i strongly dislike about Manage is that you can't add rich text to the ticket entries not drop images which make things easier for tech just picking up on tickets.

Detalhamento da qualificação

Praticidade

Probabilidade de recomendação: 7.0/10

Pricilla C.
Setor: Serviços e tecnologia da informação
Porte da empresa: 11-50 funcionários
Traduzido para o Português
Traduzido para o Português

CRM

Usado Diariamente durante Mais de dois anos
Avaliado em 28/07/2020
Fonte da avaliação: Capterra

As far as my use of the software, I am overall satisfied. It does everything it needs to do. Its basic but good.

Vantagens

Product is simply laid out and easy to use. I prefer the desktop version but we just went full web version which is fine too.

Desvantagens

I cant really think of any features or addons that need attention. I've been working with it for a while now and have adapted fine. I know how to do everything I need to do.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 8.0/10

Michael H.
Setor: Serviços e tecnologia da informação
Porte da empresa: 11-50 funcionários
Traduzido para o Português
Traduzido para o Português

ConnectWise is a horrible company and has mediocre products

Usado Diariamente durante Mais de dois anos
Avaliado em 15/05/2020
Fonte da avaliação: Capterra

Regretable. I regret spending $1600/mo for 3 years on a product that was NOT worth it. I went from spending $300/mo to $1600/mo for a lesser product. Locked into an inferior product by a deceitful sales team.

Vantagens

ConnectWise Manage has a wide birth of functionality. It has 80% of what an MSP needs to manage its service offering. We used the product for 3 years. We used it for ticketing, project management, product inventory, lead tracking, marketing, and client communications. The product's maturity lead us to use many integrations with other services and products.

Desvantagens

It's so hard to pick just one thing that I liked least. The company itself was my biggest issue. The sales team had no sense of ethics and resorted to lying in order to make a sale.
If ignoring the deplorable ethics of the company, the product itself has innumerable flaws. The one thing we could not get past was our struggle to regain the efficiency we had prior to using ConnectWise Manage. We took an 30% efficiency hit using ConnectWise Manage. Previously we used MaxFocus Service Desk, and since moving away from ConnectWise we use SolarWinds MSP Manager. We immediately regained our lost efficiency and have maintained it for the past 6 months.
ConnectWise Manage had great automation, but the number of clicks and manual steps required to take advantage of it were not worth it.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 0.0/10

James D.
Setor: Publicidade e marketing
Porte da empresa: 2-10 funcionários
Traduzido para o Português
Traduzido para o Português

The Perfect MSP Management Software

Usado Diariamente durante 6 a 12 meses
Avaliado em 28/05/2020
Fonte da avaliação: SoftwareAdvice

I have seen a lot of MSPs struggle to manage time and costs. ConnectWise Manage can do all of this and much more. It was really nice to have one place where we could grab almost all of the info we needed for a given client or project. It can be overwhelming at first. Just stick with it.

Vantagens

Time tracking with ConnectWise Manage is wonderful. It's very intuitive and allows for powerful job costing. The software allows for simple project management and greatly enhances project workflow. The tabbed GUI (very similar to a web browser) made it very easy to switch between the necessary boards and views to get the info I needed.

Desvantagens

I'm not a huge fan of how the discussions flow in the GUI. It feels clumsy and I never really had a clear understanding of what the client would see when I messaged them.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

Recomendação do usuário
8/10
Baseado em 184 usuários
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Preço do ConnectWise UK

Preço do ConnectWise UK

A partir de
N/A
Teste Grátis
Assinatura
Relação qualidade/preço

Contact sales for a quote.

Contact sales for a quote.

Relação qualidade/preço
3,8/5
Baseado em 184 usuários
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Recursos do ConnectWise UK

Recursos do ConnectWise UK

API
Acompanhamento de atividades
Armazenamento de documentos
Auditoria
Cobrança e faturamento
Criação de relatórios personalizável
Dados em tempo real
Gerenciamento de documentos
Gestão de conformidade
Gestão de estoques
Gestão do fluxo de trabalho
Importação/exportação de dados
Integração de terceiros
Monitoramento
Notificações automáticas
Painel de atividades
Rastreamento de estoque
Registro de auditoria
Relatórios e estatística
Relatórios em tempo real
Recursos
4,1/5
Baseado em 184 usuários
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Categorias

Mais informações sobre ConnectWise UK

Mais informações sobre ConnectWise UK

Principais recursos do ConnectWise UK

  • 300+ integrations
  • Billing
  • Business intelligence
  • CRM
  • Dashboards and reporting
  • Developer network
  • Dispatch portal
  • Email management
  • Help desk management
  • ITIL process automation
  • Open API
  • Pipeline reporting
  • Procurement
  • Project management
  • Service boards
  • Service support management
  • Ticketing system
  • Timesheets

Vantagens

  • Billing & Invoicing: Use ConnectWise smart contract management to manage service contracts with agreement automation. Automate invoicing from service ticket data and sync payment details from your accounting system.

  • Helpdesk Management: Includes a ticketing system with workflow automation, SLA and performance monitoring and access tickets on-the-go from mobile devices.

  • Project Management: Create work plans and timelines and get detailed reporting on progress. Use the workflow engine to set deadlines and receive notifications of overdue tasks. Also includes a sales-to-project conversion tool.

  • Reporting & Dashboards: Dashboards show overviews as well as detailed explanations of KPIs. You can also use the custom report writer in ConnectWise to generate reports on whatever you want.

  • Cloud Services: Manage, monitor and bill for key cloud applications like Microsoft Office 365. Provide exceptional customer service to your clients and proactively address downtime.

  • Perguntas frequentes sobre o ConnectWise UK

    Perguntas frequentes sobre o ConnectWise UK

    Abaixo estão algumas perguntas frequentes sobre o ConnectWise UK.

    P: Que tipo de planos o ConnectWise UK oferece?

    O ConnectWise UK oferece os seguintes planos de pagamento:

    Modelo de preços: Assinatura

    Teste Grátis: Não disponível

    Contact sales for a quote.

    P: Quais são os principais recursos do ConnectWise UK?

    O ConnectWise UK oferece os seguintes recursos:

    • 300+ integrations
    • Billing
    • Business intelligence
    • CRM
    • Dashboards and reporting
    • Developer network
    • Dispatch portal
    • Email management
    • Help desk management
    • ITIL process automation
    • Open API
    • Pipeline reporting
    • Procurement
    • Project management
    • Service boards
    • Service support management
    • Ticketing system
    • Timesheets

    P: Quem costuma usar o ConnectWise UK?

    Os clientes habituais do ConnectWise UK são:

    Pequenas empresas, Grandes empresas, Empresas de médio porte

    P: Em que idioma o ConnectWise UK está?

    O ConnectWise UK está nos seguintes idiomas:

    Inglês

    P: Que tipo de planos o ConnectWise UK oferece?

    O ConnectWise UK tem os seguintes planos de preços:

    Assinatura

    P: O ConnectWise UK é compatível com disponíveis móveis?

    Não temos informações sobre os dispositivos compatíveis com o ConnectWise UK.

    P: O ConnectWise UK se integra com quais outros aplicativos?

    O ConnectWise UK se integra com os seguintes aplicativos:

    Jira, MegaPath One, Microsoft Dynamics SL, ProcessPlan, QuickBooks Online, QuoteWerks, Sage 50cloud, ScopeStack, Webroot, Xero

    P: Que nível de suporte o ConnectWise UK oferece?

    O ConnectWise UK oferece as seguintes opções de suporte:

    FAQs, Fórum, Base de conhecimento, Suporte online, Suporte por telefone, Tutoriais em vídeo