CAKE

CAKE

Online Point of Sale (POS) software solution for restaurants

4.6/5 (292 avaliações)

Resumo do CAKE

O que é o CAKE?

CAKE, from Sysco, built its Point of Sale to meet the demands of Quick & Full Service restaurants. It’s simple, intuitive, and cost-friendly. Easily handle peak QSR rush hours with line busting OrderPads that control the flow of traffic. Fast, error-free ordering means guests get their seats, eats, and receipts faster - and leave satisfied by superior service. Customer facing display empower guests to pay, tip, and sign from their screen while employees keep working. Upgrade your FSR to take orders and payments tableside with mobile OrderPads that send error-free info to the kitchen instantly. Supercharge your POS with rich Guest Manager profiles and automatic table status updates for your hosts. Customize menus on-the-fly to encourage fresh flavors, and automated inventory tracking ensures fresh ingredients. CAKE makes it easy and at a fraction of the cost.

Resumo do CAKE

Preços

A partir de
US$ 138,00/mês

Opções de preços

Teste Grátis
Licença única
Assinatura
Relação qualidade/preço

CAKE Point of Sale: as low as $138 per month

CAKE Guest Manager: $199 Activation fee, $79 per month

Payment processing: flat 2.5%


Recursos do CAKE

Dispositivos
Porte da empresa
P M G
Mercados
Estados Unidos
Idiomas
Inglês

Capturas de tela

Captura de tela do CAKE:
Captura de tela do CAKE: Captura de tela do CAKE: A dual-POS customer touch display means more customer privacy while employees stay hard at work. Captura de tela do CAKE: Easily take orders tableside with CAKE OrderPad to improve accuracy and faster service. Or use for line busting at quick service restaurants. Captura de tela do CAKE: Quickly process payments tableside. Captura de tela do CAKE: Integrates with the CAKE Guest Manager solution to seat 1.5 more tables per section each hour by viewing table status at a glance. Captura de tela do CAKE: CAKE Reports optimized for viewing across desktop, laptop and mobile devices Captura de tela do CAKE: Access a comprehensive selection of reporting options including peak hour summaries Captura de tela do CAKE: Guest Manager reporting options include analytics for spotting wait time trends etc.

CAKE - Avaliações

CAKE - Avaliações

Classificação geral
4.6
/
5 292 avaliações
Excelente
218

Muito bom
47

Regular
11

Ruim
7

Péssimo
9

Relação qualidade/preço
4.5
Recursos
4.4
Praticidade
4.7
Suporte ao cliente
4.6
91% dos usuários recomendam este app
John L.

Cake promises undelivered

While it functions fine for the ordering and set up. The back end portion for controls of labor are not in place. You also do not have a choice on who processes your credit cards. Twice in a month we were delayed credit card processing deposits into our account. While I do believe that it was probably the 3rd parties processing fault we have 7 other locations that have not experienced this problem at all. Maybe its time for Cake to change processors! When you have pending checks to clear and you don't get your planned deposit for your credit card processing it can be stressful day with banking.


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Kristin R.

Cake support and management assistance

Overall the system has assisted in staffing better, seeing trends with sales, reports are continuously being improved. Easy to update menu pricing and item changes. Great system for table waits, using text to notify guest table is ready is easier. Monitoring table times allowing us to see where weaknesses are. Up to date information regarding the sales, labor and comp, refunds, voids, staff errors. Everything is in one easy report.


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Carmelle N.

Great Software! Great Support!! Great System!!!

The efficiency for the staff, which is HUGE!! We are a Family Restaurant, that worked with Carbon Guest checks. We would take an order at the table and run it back to the kitchen, and then move on to the next table. Now, because we use the IPads to take the order, we can go from table to table to take the order, while we are doing that we can have the coffee pot with us, and on the way back to the wait station, we can be carrying our pot, and cleaning tables, as well. All of this, while the cooks are working on the orders. We were able to get rid of one extra body during the week because of this efficiency. ALSO because of this system, everyone is charged the same, there is no more "guessing" how much the item costs because we are busy and don't have time to look, all of the sauces are getting charged for, and the amount of "forgetting to add it to the bill" charges are low. This system is a win, win. I just cannot say enough about it.


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Kim T.

I love CAKE!

Too many to list here but software that is easy to understand and follow and make corrections too. It runs our kitchen and food orders as well as serving as an employee time keeping system.


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Katie B.

Cake has been such a positive experience.

Cake saves us time with customers and employee training. It is very user friendly and the support team is very friendly and helpful.


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John L.
Setor: Alimentação e bebidas
Porte da empresa: 51-200 funcionários
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Cake promises undelivered

Usado Diariamente durante Mais de um ano
Avaliado em 13/09/2019
Fonte da avaliação: Capterra

While it functions fine for the ordering and set up. The back end portion for controls of labor are not in place. You also do not have a choice on who processes your credit cards. Twice in a month we were delayed credit card processing deposits into our account. While I do believe that it was probably the 3rd parties processing fault we have 7 other locations that have not experienced this problem at all. Maybe its time for Cake to change processors! When you have pending checks to clear and you don't get your planned deposit for your credit card processing it can be stressful day with banking.

Vantagens

The product was recommended by Sysco. The cost and the features explained was the selling point.

Desvantagens

There is no partnered labor control ap that works with clock in of your employees on the Cake system . With Labor control being one of the largest cost factors and with all the new features that others offer. Cakes only partner is with 7 Shifts and for that you pay a hefty price even to be able to schedule on it. If you have one location maybe you can get by with the old paper schedule but with multiple locations and a number of employees there are no feature that control early clock ins, no clock ins, breaks, and overtime alerts. The other part of this there is no interest getting it done on a time frame that makes sense. Your told one thing by the top to get you off the phone, bug them enough and they will tell you maybe its not the system for you. So save yourself some money and not buy this system if you are any way wanting to truly manage labor it just does not do it if you have many locations to keep track of. I would say if you have over 25 employees as well , you would save many dollars with systems that help control clock ins.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 0.0/10

Kristin R.
Setor: Restaurantes
Porte da empresa: 13-50 funcionários
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Cake support and management assistance

Usado Diariamente durante Mais de um ano
Avaliado em 19/07/2019
Fonte da avaliação: Capterra

Overall the system has assisted in staffing better, seeing trends with sales, reports are continuously being improved. Easy to update menu pricing and item changes. Great system for table waits, using text to notify guest table is ready is easier. Monitoring table times allowing us to see where weaknesses are. Up to date information regarding the sales, labor and comp, refunds, voids, staff errors. Everything is in one easy report.

Vantagens

Easy to use, 24 hour support, customer services is exceptional, constantly working on improving the system and uses the customers feedback in assisting to redesign and implement changes

Desvantagens

With the support team so far away it is sometimes difficult to pin point the base of the system problem. Especially through phone conversations. Recently we had a Pos terminal go and it would enter things units own. It was extremely difficult to capture the incidents while it happened. Sometimes you can't capture the problem through a video or it just would stop when on the phone with support team. The problem went on for a month. Cake was outstanding and replaced the terminal free of charge for a one time customer courtesy.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

Carmelle N.
Setor: Restaurantes
Porte da empresa: 13-50 funcionários
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Great Software! Great Support!! Great System!!!

Usado Diariamente durante 6 a 12 meses
Avaliado em 30/03/2018
Fonte da avaliação: Capterra

The efficiency for the staff, which is HUGE!! We are a Family Restaurant, that worked with Carbon Guest checks. We would take an order at the table and run it back to the kitchen, and then move on to the next table. Now, because we use the IPads to take the order, we can go from table to table to take the order, while we are doing that we can have the coffee pot with us, and on the way back to the wait station, we can be carrying our pot, and cleaning tables, as well. All of this, while the cooks are working on the orders. We were able to get rid of one extra body during the week because of this efficiency. ALSO because of this system, everyone is charged the same, there is no more "guessing" how much the item costs because we are busy and don't have time to look, all of the sauces are getting charged for, and the amount of "forgetting to add it to the bill" charges are low. This system is a win, win. I just cannot say enough about it.

Vantagens

This system has Easy to add & Change Menu Items, which works awesome for our daily specials. It is VERY user friendly & Easy to train any age group. This system works great for reports, menu items such as what you are or are not selling, payroll, ect. I am so glad we chose this System!!

Desvantagens

Cannot adjust the pricing after the order has been sent back to the Kitchen. I also wish there were some things you could have print in a different color that goes back to the kitchen. Our ribbons are red and black, but the printer only prints black. I also wish, there was a different way to have the orders print to the kitchen, but we are working through some of those issues. The cooks have to remember that they have to learn a different way to read the tickets as well. There are a couple of other things, but actually they are being implemented in the near future.

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Resposta do CAKE from Sysco

Thank you Carmelle for taking the time to give CAKE such a thorough and glowing review! CAKE Point of Sale does not allow for pricing modification after an order has been placed. We did this to keep cash totals consistent in your inventory - so everything adds up at the end of the day.

We hear your requests for different colored ink on your tickets and early this summer we have an update coming out that will allow you to print modifiers in red.

Thank you for trusting the Copper Penny Family Restaurant to CAKE Point of Sale, working together just makes cents!

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

Kim T.
Setor: Restaurantes
Porte da empresa: 13-50 funcionários
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I love CAKE!

Usado Diariamente durante Mais de dois anos
Avaliado em 11/12/2017
Fonte da avaliação: Capterra

Too many to list here but software that is easy to understand and follow and make corrections too. It runs our kitchen and food orders as well as serving as an employee time keeping system.

Vantagens

We purchased our Cake system two years ago after looking at many different systems for our diner after making the decision to update our entire process. The Cake system had everything that we wanted. Over the past two years we've had some issues with our system that very easily have been corrected and some that took a little time to fix. We are just too busy for me to spend countless hours trying to work out an issue and receive minimal or no satisfaction. Out of all the customer service companies we have ever done business with over the last 25 years, the best has been Cake. Hands down. No exception. The technicians are beyond wonderful. Every single technician has stayed with me until the issue at hand has been resolved and has worked with me to fully understand. We have just been updated to the newest software version of Cake and while doing my first online audit of employee timecards I found that I didn't understand how to make a certain correction. The guys at Cake walked me through it late on a Sunday evening and I was able to submit my completed, accurate payroll in time. And I LOVE the new remote access update. It's so easy and helps me keep payroll in line. The only thing I can say is thank you so much for realizing the importance of great customer service! Don't change a thing.

Desvantagens

I wish the ipad minis that we use for mobile table service were a little more efficient and didn't drop the Cake network connection so easily. My staff has trouble always understanding how to reconnect or update as needed and I have to jump in and try to fix whatever they've done.

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Resposta do CAKE from Sysco

Thank you Kim for your great and thorough review of CAKE. We¿re honored to be among the best customer service you¿ve experienced in more than 25 years of being an industry veteran. We¿re launching a new and improved OrderPad this year, and we¿re confident it will solve issues like yours. We¿re happy you¿re using support to walk you through any issues, and we hope you¿ll keep reaching out if you should ever need help getting the most out of your CAKE Point of Sale. We can only say you¿re welcome for your praise and enthusiasm, and we¿ll continue working to be the best restaurant technology company for independent restaurants like yours!

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

Katie B.
Setor: Alimentação e bebidas
Porte da empresa: 2-10 funcionários
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Cake has been such a positive experience.

Usado Diariamente durante Mais de um ano
Avaliado em 08/11/2017
Fonte da avaliação: Capterra

Cake saves us time with customers and employee training. It is very user friendly and the support team is very friendly and helpful.

Vantagens

We switched to CAKE because we were launching a bigger location and with an expanded menu, this was the better option for us. We were previously using Square which didn't have a lot of the functions we needed as a bigger business. It's much easier for employees to work now because CAKE allows them to do clocking in and out in one convenient location, all the menu options can be put in the system which saves their time entering and hunting, and overall it's much more organized. We can also easily change the menu from our laptops on a regular basis because we've been adding a bunch of stuff, and it's much easier from our computers. The reports help us keep records of what sells the best during each season and we can decide then to bring it back or not. A lot of our customers are really impressed as well, it's very easy for them to use and they tell us on a regular basis. It's really user friendly and it all comes down to the ease of use. We just have no complaints, and whenever I need support it's easy to get to.

Desvantagens

The screen will freeze from time to time but it is easily fixed by restarting the machine. I also wish we could find receipts by card holders last name, it would be easier to go back if we need to find a receipt for different purposes.

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Resposta do CAKE from Sysco

Your CAKE Point of Sale shouldn't be freezing, please reach out to [email protected] if you'd like some technical assistance troubleshooting this issue. CAKE is happy to hear Mishmash Eats is saving so much time by switching to CAKE POS. We hope you and your customers continue to have great things to say about CAKE's support, please get in touch if we can help you get more out of your CAKE Point of Sale.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

Recomendação do usuário
9.4/10
Baseado em 292 usuários
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Preço do CAKE

Preço do CAKE

A partir de
US$ 138,00/mês
Teste Grátis
Licença única
Assinatura
Relação qualidade/preço

CAKE Point of Sale: as low as $138 per month

CAKE Guest Manager: $199 Activation fee, $79 per month

Payment processing: flat 2.5%

CAKE Point of Sale: as low as $138 per month

CAKE Guest Manager: $199 Activation fee, $79 per month

Payment processing: flat 2.5%

Relação qualidade/preço
4.5/5
Baseado em 292 usuários
Compare as alternativas por relação qualidade/preço
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Recursos do CAKE

Recursos do CAKE

API
Banco de dados do cliente
Cobrança e faturamento
Geração de relatórios de vendas
Gestão de descontos
Gestão de estoques
Gestão de funcionários
Gestão de pedidos
Histórico do cliente
Leitura de códigos de barras
Lembretes
Notificações automáticas
PDV
Painel de atividades
Processamento de cartões de crédito
Programa de fidelidade
Rastreamento de estoque
Relatórios e estatística
Sistema de vales-presente
Várias localizações
Recursos
4.4/5
Baseado em 292 usuários
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Categorias

Vídeos e Tutoriais

Vídeos e Tutoriais

Mais informações sobre CAKE

Mais informações sobre CAKE

Principais recursos do CAKE

  • Accept Apple Pay, Android Pay, and Paypal Order Ahead
  • Automate your inventory
  • Automatic notifications
  • Capture reservations
  • Customer trend analytics
  • Gift card management
  • Line Busting
  • Offer online discount codes
  • Online ordering
  • Online restaurant booking
  • POS
  • POS integration
  • Pulse technology pro-actively monitors terminals
  • QuickBooks integration
  • Real-time updates
  • Separate checks
  • Split checks
  • Table management
  • Table management features
  • Tableside Ordering and Payment
  • Third party integrations
  • Tips management

Vantagens

  • CAKE Point of Sale promises web-based software support for touchscreen hardware and intuitive touch, swipe operations for taking orders quickly and accurately.

  • Waiting lists are a cinch and efficient with real-time floor maps and customized table management to accurately provide wait times and text your guests when it's time to be seated – all deployed via CAKE Guest Manager’s iPad support.

  • CAKE Market offers integrations and partnerships with popular third-party services and systems including PayPal, QuickBooks, Xero, Orca, 7Shifts and ChefTab.

  • Reporting and analytics features provide real time feedback on restaurant performance, optimized for all devices, giving a valuable overview on demand and waiting times etc.

  • Transparent pricing with no hidden or monthly fees — just a flat 2.5% processing premium per transaction no matter the credit card.
  • Perguntas frequentes sobre o CAKE

    Perguntas frequentes sobre o CAKE

    Abaixo estão algumas perguntas frequentes sobre o CAKE.

    P: Que tipo de planos o CAKE oferece?

    O CAKE oferece os seguintes planos de pagamento:

    A partir de: US$ 138,00/mês

    Modelo de preços: Licença única, Assinatura

    Teste Grátis: Não disponível

    CAKE Point of Sale: as low as $138 per month CAKE Guest Manager: $199 Activation fee, $79 per month Payment processing: flat 2.5%

    P: Quais são os principais recursos do CAKE?

    O CAKE oferece os seguintes recursos:

    • Accept Apple Pay, Android Pay, and Paypal Order Ahead
    • Automate your inventory
    • Automatic notifications
    • Capture reservations
    • Customer trend analytics
    • Gift card management
    • Line Busting
    • Offer online discount codes
    • Online ordering
    • Online restaurant booking
    • POS
    • POS integration
    • Pulse technology pro-actively monitors terminals
    • QuickBooks integration
    • Real-time updates
    • Separate checks
    • Split checks
    • Table management
    • Table management features
    • Tableside Ordering and Payment
    • Third party integrations
    • Tips management

    P: Quem costuma usar o CAKE?

    Os clientes habituais do CAKE são:

    Empresas de médio porte, Pequenas empresas

    P: Em que idioma o CAKE está?

    O CAKE está nos seguintes idiomas:

    Inglês

    P: Que tipo de planos o CAKE oferece?

    O CAKE tem os seguintes planos de preços:

    Licença única, Assinatura

    P: O CAKE é compatível com disponíveis móveis?

    Não temos informações sobre os dispositivos compatíveis com o CAKE.

    P: O CAKE se integra com quais outros aplicativos?

    O CAKE se integra com os seguintes aplicativos:

    7Shifts, CAKE Guest Manager, Marketo, PayPal, Pushnami, RedTrack.io, Trackier, TrackingDesk, Xero, pagesource

    P: Que nível de suporte o CAKE oferece?

    O CAKE oferece as seguintes opções de suporte:

    FAQs, Fórum, Base de conhecimento, Suporte online, Suporte por telefone, Tutoriais em vídeo