CAKE

CAKE

Online Point of Sale (POS) software solution for restaurants

4.6/5 (289 avaliações)

Resumo do CAKE

CAKE, from Sysco, built its Point of Sale to meet the demands of Quick & Full Service restaurants. It’s simple, intuitive, and cost-friendly.

Easily handle peak QSR rush hours with line busting OrderPads that control the flow of traffic. Fast, error-free ordering means guests get their seats, eats, and receipts faster - and leave satisfied by superior service. Customer facing display empower guests to pay, tip, and sign from their screen while employees keep working.

Upgrade your FSR to take orders and payments tableside with mobile OrderPads that send error-free info to the kitchen instantly. Supercharge your POS with rich Guest Manager profiles and automatic table status updates for your hosts. Customize menus on-the-fly to encourage fresh flavors, and automated inventory tracking ensures fresh ingredients.

CAKE makes it easy and at a fraction of the cost.

Preços

A partir de
US$ 138,00/mês
Opções de preços
Avaliação gratuita
Licença única
Assinatura
Relação qualidade/preço

Dispositivos

Porte da empresa

P
M
G

Mercados

Estados Unidos

Idiomas

Inglês

CAKE - Avaliações

Classificação geral
4.6/5
91% avaliações positivas
217
Excelente
46
Muito bom
11
Média
7
Ruim
8
Péssimo
Kristin R.
Traduzir com Google

Cake support and management assistance

Usado Diariamente durante Mais de um ano
Avaliado em 19/07/2019
Fonte da avaliação: Capterra

Overall the system has assisted in staffing better, seeing trends with sales, reports are continuously being improved. Easy to update menu pricing and item changes. Great system for table waits, using text to notify guest table is ready is easier. Monitoring table times allowing us to see where weaknesses are. Up to date information regarding the sales, labor and comp, refunds, voids, staff errors. Everything is in one easy report.

Vantagens

Easy to use, 24 hour support, customer services is exceptional, constantly working on improving the system and uses the customers feedback in assisting to redesign and implement changes

Desvantagens

With the support team so far away it is sometimes difficult to pin point the base of the system problem. Especially through phone conversations. Recently we had a Pos terminal go and it would enter things units own. It was extremely difficult to capture the incidents while it happened. Sometimes you can't capture the problem through a video or it just would stop when on the phone with support team. The problem went on for a month. Cake was outstanding and replaced the terminal free of charge for a one time customer courtesy.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

10.0/10
Carmelle N.
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Great Software! Great Support!! Great System!!!

Usado Diariamente durante 6 a 12 meses
Avaliado em 30/03/2018
Fonte da avaliação: Capterra

The efficiency for the staff, which is HUGE!! We are a Family Restaurant, that worked with Carbon Guest checks. We would take an order at the table and run it back to the kitchen, and then move on to the next table. Now, because we use the IPads to take the order, we can go from table to table to take the order, while we are doing that we can have the coffee pot with us, and on the way back to the wait station, we can be carrying our pot, and cleaning tables, as well. All of this, while the cooks are working on the orders. We were able to get rid of one extra body during the week because of this efficiency. ALSO because of this system, everyone is charged the same, there is no more "guessing" how much the item costs because we are busy and don't have time to look, all of the sauces are getting charged for, and the amount of "forgetting to add it to the bill" charges are low. This system is a win, win. I just cannot say enough about it.

Vantagens

This system has Easy to add & Change Menu Items, which works awesome for our daily specials. It is VERY user friendly & Easy to train any age group. This system works great for reports, menu items such as what you are or are not selling, payroll, ect. I am so glad we chose this System!!

Desvantagens

Cannot adjust the pricing after the order has been sent back to the Kitchen. I also wish there were some things you could have print in a different color that goes back to the kitchen. Our ribbons are red and black, but the printer only prints black. I also wish, there was a different way to have the orders print to the kitchen, but we are working through some of those issues. The cooks have to remember that they have to learn a different way to read the tickets as well. There are a couple of other things, but actually they are being implemented in the near future.

Resposta do CAKE from Sysco

Thank you Carmelle for taking the time to give CAKE such a thorough and glowing review! CAKE Point of Sale does not allow for pricing modification after an order has been placed. We did this to keep cash totals consistent in your inventory - so everything adds up at the end of the day.

We hear your requests for different colored ink on your tickets and early this summer we have an update coming out that will allow you to print modifiers in red.

Thank you for trusting the Copper Penny Family Restaurant to CAKE Point of Sale, working together just makes cents!

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

10.0/10
Kim T.
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I love CAKE!

Usado Diariamente durante Mais de dois anos
Avaliado em 11/12/2017
Fonte da avaliação: Capterra

Too many to list here but software that is easy to understand and follow and make corrections too. It runs our kitchen and food orders as well as serving as an employee time keeping system.

Vantagens

We purchased our Cake system two years ago after looking at many different systems for our diner after making the decision to update our entire process. The Cake system had everything that we wanted. Over the past two years we've had some issues with our system that very easily have been corrected and some that took a little time to fix. We are just too busy for me to spend countless hours trying to work out an issue and receive minimal or no satisfaction. Out of all the customer service companies we have ever done business with over the last 25 years, the best has been Cake. Hands down. No exception. The technicians are beyond wonderful. Every single technician has stayed with me until the issue at hand has been resolved and has worked with me to fully understand. We have just been updated to the newest software version of Cake and while doing my first online audit of employee timecards I found that I didn't understand how to make a certain correction. The guys at Cake walked me through it late on a Sunday evening and I was able to submit my completed, accurate payroll in time. And I LOVE the new remote access update. It's so easy and helps me keep payroll in line. The only thing I can say is thank you so much for realizing the importance of great customer service! Don't change a thing.

Desvantagens

I wish the ipad minis that we use for mobile table service were a little more efficient and didn't drop the Cake network connection so easily. My staff has trouble always understanding how to reconnect or update as needed and I have to jump in and try to fix whatever they've done.

Resposta do CAKE from Sysco

Thank you Kim for your great and thorough review of CAKE. We¿re honored to be among the best customer service you¿ve experienced in more than 25 years of being an industry veteran. We¿re launching a new and improved OrderPad this year, and we¿re confident it will solve issues like yours. We¿re happy you¿re using support to walk you through any issues, and we hope you¿ll keep reaching out if you should ever need help getting the most out of your CAKE Point of Sale. We can only say you¿re welcome for your praise and enthusiasm, and we¿ll continue working to be the best restaurant technology company for independent restaurants like yours!

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

10.0/10
Katie B.
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Cake has been such a positive experience.

Usado Diariamente durante Mais de um ano
Avaliado em 08/11/2017
Fonte da avaliação: Capterra

Cake saves us time with customers and employee training. It is very user friendly and the support team is very friendly and helpful.

Vantagens

We switched to CAKE because we were launching a bigger location and with an expanded menu, this was the better option for us. We were previously using Square which didn't have a lot of the functions we needed as a bigger business. It's much easier for employees to work now because CAKE allows them to do clocking in and out in one convenient location, all the menu options can be put in the system which saves their time entering and hunting, and overall it's much more organized. We can also easily change the menu from our laptops on a regular basis because we've been adding a bunch of stuff, and it's much easier from our computers. The reports help us keep records of what sells the best during each season and we can decide then to bring it back or not. A lot of our customers are really impressed as well, it's very easy for them to use and they tell us on a regular basis. It's really user friendly and it all comes down to the ease of use. We just have no complaints, and whenever I need support it's easy to get to.

Desvantagens

The screen will freeze from time to time but it is easily fixed by restarting the machine. I also wish we could find receipts by card holders last name, it would be easier to go back if we need to find a receipt for different purposes.

Resposta do CAKE from Sysco

Your CAKE Point of Sale shouldn't be freezing, please reach out to [email protected] if you'd like some technical assistance troubleshooting this issue. CAKE is happy to hear Mishmash Eats is saving so much time by switching to CAKE POS. We hope you and your customers continue to have great things to say about CAKE's support, please get in touch if we can help you get more out of your CAKE Point of Sale.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

10.0/10
Shaun H.
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Gives greater control over your point of sale and tracking!

Usado Diariamente durante Mais de dois anos
Avaliado em 20/10/2017
Fonte da avaliação: Capterra

Order accuracy and data tracking

Vantagens

Conversation Summary/Sample Review:
Before we started with CAKE, everything was done by hand so we had to write stuff down which posed a challenge because now you had to know what went on everything and how much things were to charge for extra. There was also no way for us to track anything, really. Now we can track sales of items in general as well as hourly, and there is even an option to track by 15-minute period, which is even greater. Changing the menu is easy and I don't have to have meetings to tell people about new prices and things, I just give a heads up and then it just shows up on the machine. Customization is super easy, so even if the customer wants something we don't have in there it's super easy to enter. And then my favorite part is that I can have different printers that send information where it needs to go, so I can send the fryer exactly what they need and the grill what they need which has helped us out a lot. Instead of looking at an order with a ton of information that makes it hard to see what needs to be done, each person can see exactly what they need to do for their part and then have it come together with better accuracy.

Desvantagens

It would be great if customers could order online and pay with PayPal. An app for remote access to the system would be amazing.

Resposta do CAKE from Sysco

Thank you Shaun for a great review! We do offer online ordering, and an app for remote access to the system. We've contacted your Customer Success representative to ensure that CC Diner and Ice Cream gets your just desserts! We're happy to hear CAKE Point of Sale saves time for team and adds more money to your bottom line.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

9.0/10

Preço do CAKE

A partir de
US$ 138,00/mês
Opções de preços
Avaliação gratuita
Licença única
Assinatura
Relação qualidade/preço

CAKE Point of Sale: as low as $138 per month

CAKE Guest Manager: $199 Activation fee, $79 per month

Payment processing: flat 2.5%

Recursos do CAKE

  • Gestão de descontos
  • Gestão de funcionários
  • Gestão de pedidos
  • Integração de terceiros
  • Notificações automáticas
  • PDV
  • Programa de fidelidade do cliente
  • Rastreamento de estoque
  • Sistema de vales-presente

  • API
  • Banco de dados do cliente
  • Geração de relatórios de vendas
  • Gerenciamento de faturas
  • Gestão de estoques
  • Histórico do cliente
  • Lembretes automáticos
  • Painel de atividades
  • Processamento de cartões de crédito
  • Relatórios e estatística
  • Várias localizações

Mais informações sobre CAKE

Principais recursos do CAKE

  • Accept Apple Pay, Android Pay, and Paypal Order Ahead
  • Automate your inventory
  • Automatic notifications
  • Capture reservations
  • Customer trend analytics
  • Gift card management
  • Line Busting
  • Offer online discount codes
  • Online ordering
  • Online restaurant booking
  • POS
  • POS integration
  • Pulse technology pro-actively monitors terminals
  • QuickBooks integration
  • Real-time updates
  • Separate checks
  • Split checks
  • Table management
  • Table management features
  • Tableside Ordering and Payment
  • Third party integrations
  • Tips management

Vantagens

  • CAKE Point of Sale promises web-based software support for touchscreen hardware and intuitive touch, swipe operations for taking orders quickly and accurately.

  • Waiting lists are a cinch and efficient with real-time floor maps and customized table management to accurately provide wait times and text your guests when it's time to be seated – all deployed via CAKE Guest Manager’s iPad support.

  • CAKE Market offers integrations and partnerships with popular third-party services and systems including PayPal, QuickBooks, Xero, Orca, 7Shifts and ChefTab.

  • Reporting and analytics features provide real time feedback on restaurant performance, optimized for all devices, giving a valuable overview on demand and waiting times etc.

  • Transparent pricing with no hidden or monthly fees — just a flat 2.5% processing premium per transaction no matter the credit card.
  • Perguntas frequentes sobre o CAKE

    Abaixo estão algumas perguntas frequentes sobre o CAKE.

    P: Que tipo de planos o CAKE oferece?

    O CAKE oferece os seguintes planos de pagamento:

    A partir de: US$ 138,00/mês

    Modelo de preços: Licença única, Assinatura

    Avaliação gratuita: Não disponível

    CAKE Point of Sale: as low as $138 per month

    CAKE Guest Manager: $199 Activation fee, $79 per month

    Payment processing: flat 2.5%

    P: Quais são os principais recursos do CAKE?

    O CAKE oferece os seguintes recursos:

    • Accept Apple Pay, Android Pay, and Paypal Order Ahead
    • Automate your inventory
    • Automatic notifications
    • Capture reservations
    • Customer trend analytics
    • Gift card management
    • Line Busting
    • Offer online discount codes
    • Online ordering
    • Online restaurant booking
    • POS
    • POS integration
    • Pulse technology pro-actively monitors terminals
    • QuickBooks integration
    • Real-time updates
    • Separate checks
    • Split checks
    • Table management
    • Table management features
    • Tableside Ordering and Payment
    • Third party integrations
    • Tips management

    P: Quem costuma usar o CAKE?

    Os clientes habituais do CAKE são:

    Empresas de médio porte, Pequenas empresas

    P: Em que idioma o CAKE está?

    O CAKE está nos seguintes idiomas:

    Inglês

    P: Que tipo de planos o CAKE oferece?

    O CAKE tem os seguintes planos de preços:

    Licença única, Assinatura

    P: O CAKE é compatível com disponíveis móveis?

    Não temos informações sobre os dispositivos compatíveis com o CAKE.

    P: O CAKE se integra com quais outros aplicativos?

    O CAKE se integra com os seguintes aplicativos:

    7Shifts, CAKE Guest Manager, Marketo, PayPal, Pushnami, QuickBooks, RedTrack.io, TrackingDesk, Xero, pagesource

    P: Que nível de suporte o CAKE oferece?

    O CAKE oferece as seguintes opções de suporte:

    FAQs, Fórum, Base de conhecimento, Suporte online, Suporte por telefone, Tutoriais em vídeo