--- description: Avaliações detalhadas do Freshchat com base nos recursos, preços, facilidade de utilização e classificações. Veja rapidamente as vantagens e desvantagens as no GetApp Portugal. Compare o Freshchat com produtos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Freshchat - Avaliações, preços e classificações | GetApp Portugal 2026 --- Breadcrumb: [Home](/) > [Software de Chat ao Vivo](/directory/561/live-chat/software) > [Freshchat](/software/106095/freshchat) # Freshchat Canonical: https://www.getapp.pt/software/106095/freshchat Page: 1 / 8\ Seguinte: [Next page](https://www.getapp.pt/software/106095/freshchat?page=2) > O Freshdesk Messaging (anteriormente Freshchat) é um software de mensagens para as equipes de suporte ao cliente conversarem com os clientes no site, em aplicativos móveis ou em redes sociais. > > Verdict: Rated **4.2/5** by 174 users. Top-rated for **Probabilidade de recomendação**. ----- ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.2/5** | 174 Avaliações | | Praticidade | 4.3/5 | Based on overall reviews | | Suporte ao cliente | 4.0/5 | Based on overall reviews | | Relação qualidade/preço | 4.1/5 | Based on overall reviews | | Recursos | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Freshworks - **Location**: San Mateo, EUA - **Founded**: 2011 ## Commercial Context - **Preço inicial**: 1799,00 ₹ - **Modelo de preços**: (Free version available) (Teste Grátis) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, assamês, bengalês, bósnio, búlgaro, canarim, catalão, checo, chinês, chinês tradicional, coreano, croata, dinamarquês, eslovaco, esloveno, espanhol, estónio, finlandês, francês, galês, georgiano, guzerate, hebraico, hindi, húngaro, indonésio, inglês, islandês, italiano, japonês, khmer, letão, lituano, malaiala, malaio, marata, neerlandês, norueguês, panjabi, polaco, português, romeno, russo, sueco, sérvio, tailandês, telugu, turco, tâmil, ucraniano, urdu, vietnamita, árabe - **Available Countries**: Afeganistão, Alanda, Albânia, Alemanha, Andorra, Angola, Anguila, Antígua e Barbuda, Argentina, Argélia, Arménia, Aruba, Arábia Saudita, Austrália, Azerbaijão, Baamas, Bangladeche, Barbados, Barém, Belize and 209 more ## Recursos - AI Copilot - API - Acesso para Celular - Alertas/notificações - Analítica aumentada - Arrastar e soltar - Autoresponders - Bate-papo ao vivo - Bate-papo com o consumidor em tempo real - Bate-papo proativo - Bate-papo/Mensagens instantâneas - Bot pré-configurado - CRM - Chatbot - Compartilhamento de arquivos - Comunicação multicanal - Controle e acesso remoto - Conversas em tempo real - Customer Communication - Desenvolvimento sem códigos ## Integrations (18 total) - Bird - Calendly - Freshcaller - Freshdesk - Freshsales - Klaviyo - Landingi - Meta for Business - Pipedrive - Shopify - Slack - Stripe - TeamViewer ONE - Upscope - WhatsApp Business Platform ... and 3 more integrations ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 ## Category - [Software de Chat ao Vivo](https://www.getapp.pt/directory/561/live-chat/software) ## Categorias relacionadas - [Software de Chat ao Vivo](https://www.getapp.pt/directory/561/live-chat/software) - [Sistemas de Suporte ao Cliente](https://www.getapp.pt/directory/562/customer-support/software) - [Sistemas de Atendimento ao Cliente](https://www.getapp.pt/directory/231/customer-service/software) - [Ferramentas de Engajamento com Cliente](https://www.getapp.pt/directory/650/customer-engagement/software) - [Software de Gestão de Comunicação com o Cliente](https://www.getapp.pt/directory/1139/customer-communications-management/software) ## Alternativas 1. [Freshdesk](https://www.getapp.pt/software/10317/freshdesk) — 4.5/5 (3487 reviews) 2. [Slack](https://www.getapp.pt/software/91563/slack) — 4.7/5 (24219 reviews) 3. [LiveChat](https://www.getapp.pt/software/8385/livechat) — 4.6/5 (1728 reviews) 4. [LiveAgent](https://www.getapp.pt/software/91301/liveagent) — 4.7/5 (1789 reviews) 5. [Tidio](https://www.getapp.pt/software/105081/tidio-chat) — 4.7/5 (590 reviews) ## Avaliações ### "Cheap and easy to use chat function for small organisations" — 3.0/5 > **Arjun** | *22 de janeiro de 2023* | Gestão da educação | Recommendation rating: 8.0/10 > > **Vantagens**: It has a very basic but good AI chat bot, covers most of the operational needs > > **Desvantagens**: The software does not provide a ticketing system, though their is an AI layer query management requires a desk > > It's been fine. Customer support was poor ----- ### "Great Collaboration Tool for Customer Support Teams" — 4.0/5 > **Shruti** | *22 de junho de 2026* | Fabricação elétrica/eletrônica | Recommendation rating: 10.0/10 > > **Vantagens**: The shared inbox has made collaboration between our support agents much easier. Conversations are well organized, ownership is clear, and internal notes help the team work together without losing important context. Managing multiple customer chats has become more efficient, leading to quicker responses and a smoother support experience. > > **Desvantagens**: Collaboration features work well overall, but additional customization for user roles and permissions would provide more flexibility for larger teams. Improving conversation filters and workspace organization could also make managing high chat volumes even more efficient. ----- ### "Freshchat review by Akash" — 4.0/5 > **Potla** | *29 de julho de 2026* | Software | Recommendation rating: 7.0/10 > > **Vantagens**: The onboarding process is straightforward, and the available documentation is easy to understand. It is a great communication tool for small and growing support teams. > > **Desvantagens**: Customer support could be more responsive, and the platform would benefit from stronger automation and NLP capabilities. > > It was worth the price but I would expect better response for my quires from the Freshchat support team ----- ### "Freshchat is a quality chat application with a confusing backend UI and an impossible login system" — 3.0/5 > **Darien** | *2 de março de 2021* | Instituições religiosas | Recommendation rating: 5.0/10 > > **Vantagens**: Once I managed to create an account, Freshchat was easy enough to setup and offered a lot of customizable features as well as the ability to add up to 10 users - all for free - which made it a useful application for our non-profit. Their API was also very well documented, allowing for custom code to be run to allow for certain things like triggering the chat via URL redirect, all of which was beneficial for a season. > > **Desvantagens**: The initial setup of freshchat - namely creating an account - was nigh impossible, and extremely confusing. Freshchat offers deep integrations with Freshworks suite of products, but for someone not looking to use their other products, it became a nightmare to start. Creating an account meant creating an account with Freshdesk and a couple other products of theirs, then it only would let me login to the admin panel of my overall Freshworks account (which doesn't allow for access to Freshchat), and then when I finally found the correct login page for Freshchat, their gmail login system would consistently fail and lock me out. In initial setup, I probably spent numerous hours trying to create a freshchat account, and ended up with two or three different accounts - most of which I abandoned because they wouldn't allow me to remove the extra Freshworks products I did not want. As well, basic features such as chatbots \& email responses to chats were all locked behind a paywall - with a trial that failed to explain their use - and a customer service team that barraged me with numerous phone calls \& emails asking me to upgrade from their free tier, even after I said I wasn't interested. Lastly, and perhaps this is user error, but freshchat failed to generate any sort of leads on our website; apart from occasional use, no one used the chat features - which changed the second we switched providers > > Freshchat is a quality chat program that can be difficult to setup and lacks the design quality of other competing brands ----- ### "Smooth Live Chat Platform with Powerful Automation" — 4.0/5 > **Prasad** | *20 de junho de 2026* | Fabricação elétrica/eletrônica | Recommendation rating: 8.0/10 > > **Vantagens**: Freshchat offers a clean and intuitive interface that makes handling customer conversations simple and efficient. The shared inbox and conversation routing features help distribute chats effectively, while automation reduces repetitive tasks. It integrates smoothly with Freshdesk, allowing support teams to manage conversations and follow-up actions without disrupting their existing workflow. > > **Desvantagens**: Freshchat performs well for everyday customer communication, but configuring advanced chatbot workflows can require additional time and experience. More guided setup options and greater flexibility in bot customization would make the platform easier to adapt for businesses with complex support requirements. ----- Page: 1 / 8\ Seguinte: [Next page](https://www.getapp.pt/software/106095/freshchat?page=2) ## Links - [View on GetApp](https://www.getapp.pt/software/106095/freshchat) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data