--- description: Avaliações detalhadas do ChangeGear com base nos recursos, preços, facilidade de utilização e classificações. Veja rapidamente as vantagens e desvantagens as no GetApp Portugal. Compare o ChangeGear com produtos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: ChangeGear - Avaliações, preços e classificações | GetApp Portugal 2026 --- Breadcrumb: [Home](/) > [Software ITSM](/directory/292/it-service-management-itsm/software) > [ChangeGear](/software/106161/changegear-itsm) # ChangeGear Canonical: https://www.getapp.pt/software/106161/changegear-itsm Page: 1 / 3\ Seguinte: [Next page](https://www.getapp.pt/software/106161/changegear-itsm?page=2) > O ChangeGear Service Desk é uma plataforma ITSM baseada na nuvem que ajuda as organizações a gerenciar serviços de TI, resolver solicitações e facilitar o roteamento de tíquetes. > > Verdict: Rated **4.0/5** by 51 users. Top-rated for **Probabilidade de recomendação**. ----- ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.0/5** | 51 Avaliações | | Praticidade | 3.9/5 | Based on overall reviews | | Suporte ao cliente | 4.1/5 | Based on overall reviews | | Relação qualidade/preço | 4.1/5 | Based on overall reviews | | Recursos | 4.0/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: ServiceAide - **Location**: San Jose, EUA - **Founded**: 2016 ## Commercial Context - **Target Audience**: 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Windows (desktop), Windows (local), Linux (local), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: inglês - **Available Countries**: Brasil, Canadá, Estados Unidos ## Recursos - AI Copilot - API - Acesso para Celular - Acompanhamento de atividades - Agendamento de problemas - Alertas/notificações - Alerts/Escalation - Auditoria de problemas - Automatização de processos e fluxos de trabalho - Campos personalizáveis - Catálogo de serviço - Comunicação multicanal - Configuration Management Database (CMDB) - Controle do progresso de tarefas - Criação de painel - Descoberta automática de dispositivos - Ferramentas de colaboração - Fluxo de trabalho configurável - Fluxo de trabalho de aprovações - Formulários personalizáveis ## Integrations (5 total) - BellaDati - Callture - Jira - Microsoft SharePoint - Network Performance Monitor ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Bate-papo ## Category - [Software ITSM](https://www.getapp.pt/directory/292/it-service-management-itsm/software) ## Categorias relacionadas - [Software ITSM](https://www.getapp.pt/directory/292/it-service-management-itsm/software) - [Programas de Serviço de TI](https://www.getapp.pt/directory/1049/it-service/software) - [Software de Gestão de Mudanças](https://www.getapp.pt/directory/971/change-management/software) - [Software CMDB](https://www.getapp.pt/directory/1141/cmdb/software) - [Sistemas de Help Desk](https://www.getapp.pt/directory/287/help-desk-ticketing/software) ## Alternativas 1. [Freshservice](https://www.getapp.pt/software/91351/freshservice) — 4.5/5 (714 reviews) 2. [ManageEngine Endpoint Central](https://www.getapp.pt/software/103857/manageengine-desktop-central) — 4.6/5 (1645 reviews) 3. [JIRA Service Management](https://www.getapp.pt/software/91811/jira-service-management) — 4.5/5 (770 reviews) 4. [SysAid](https://www.getapp.pt/software/90863/sysaid) — 4.5/5 (519 reviews) 5. [SolarWinds Service Desk](https://www.getapp.pt/software/1336/solarwinds-service-desk) — 4.6/5 (577 reviews) ## Avaliações ### "Easy to manage a manipulate" — 5.0/5 > **Brandon** | *29 de março de 2019* | Manutenção predial | Recommendation rating: 10.0/10 > > **Vantagens**: I can configure everything in the change management system from the GUI to the backend workflows. Change gear is by far one of the most stable out of the box experiences i have come across. > > **Desvantagens**: The reporting could be a little more detailed out of the box to make compliance easier to manage. although Sunview provided us with a SSRS plugin to give us the details we need to meet our compliance requirements. > > We came from a paper change process before but change gear allowed us to move to digital approvals with an audit trail and a centralized place to store evidence for every change that takes place. Overall, from approval to completion the time it takes is nothing like it was before. We get results instantly. ----- ### "ChangeGear Product Review" — 4.0/5 > **Jonathan** | *26 de abril de 2019* | Manutenção predial | Recommendation rating: 8.0/10 > > **Vantagens**: Great, easy to use tool that provides customization capabilities to fit almost any business need. > > **Desvantagens**: Transport structure and method between environments (DEV, TST, PRD). OID's and other configuration seem to get misaligned which causes the testing team to always have to perform thorough testing, even with the most simple changes. > > We use ChangeGear for the primarily application within our Business Technology group (IR, RFC, CMDB). Since having a stable and very utilized product within BT, we have started to development the application for various other business units around the organization. Overall, ChangeGear has been a great tool for NWE and we plan on growing the use of the application in the future. ----- ### "Change Gear" — 3.0/5 > **Safi** | *6 de fevereiro de 2019* | Serviços financeiros | Recommendation rating: 3.0/10 > > **Vantagens**: ITIL format... that has came handy for us. Service Request to problem Solving to RFC part is nice. Customization is nice as well. > > **Desvantagens**: Learning curve.. It requires dedication and set up. Probably better to have the vendor set it up for you. Also software is latent so difficult to use in a high speed work environment. > > I think software can be used effectively if configured in its full capacity. The customization is nice but requires a dedicated person which e do not have the resources for. I like the features but did not have time to learn how to make the best use of it. ----- ### "ChangeGear - Great Product Delivered by a Great Company" — 5.0/5 > **Ben** | *10 de outubro de 2016* | Suprimentos e equipamentos para empresas | Recommendation rating: 10.0/10 > > **Vantagens**: Ease of use (for end-users and agents/admins alike) Ease of administration Feature sets Flexibilty of installation (Cloud, Hybrid, On-Premise) Pricing Ease of configuration > > **Desvantagens**: Remote manageability of certain features on full Public Cloud instance (requiring SunView support to interact) > > My company has been using ChangeGear for approximately two years. We love the product's ease of use, administration and feature sets. The initial price tag was VERY competitive. We found that the product can deliver Enterprise level capabilities at the price point of a typical SMB product. The support of the product has been great when we have to use it (which is almost never). They deliver the product in many forms including Public cloud, Hybrid or on-premise. SunView is highly committed to product development as evidenced by the latest features inherent to ChangeGear v7. Many would consider them a visionary or leading-edge company in the ITSM industry. SunView is also easy to do business with and you will be treated like a family member. Go just buy it. You won't look back. ----- ### "We would have insisted on initial vendor set-up, with one-on-one training for application management" — 5.0/5 > **Pam** | *16 de janeiro de 2018* | Educação superior | Recommendation rating: 9.0/10 > > **Vantagens**: We enjoy the application flexibility to make changes that suit our business needs and processes and not being held to limitations due to functionality. > > **Desvantagens**: What we like least about the software is the need for customization's that would require Professional Services. If resources are out there, they should probably be made available to the customers to follow and implement on their own. It would be nice to include better reporting capabilities and functionality. > > Customer email notification and trending to forecast needs and change business processes. It also tracks what customers need more help with which has resulted in projecting future expectations. ----- Page: 1 / 3\ Seguinte: [Next page](https://www.getapp.pt/software/106161/changegear-itsm?page=2) ## Links - [View on GetApp](https://www.getapp.pt/software/106161/changegear-itsm) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data