LeanLaw

This software is very user friendly and simple to use. Time entries flow seamlessly into the invoicing section which then flow into QuickBooks Online. Being able to see pertinent information within LeanLaw such as a/r reports, trust reports and billing info make it so handy to not have to leave the program and go into QBO separately. I love that you can create a client and have it automatically be added to the QBO customer list. Support staff is friendly, helpful and very responsive.

There are a couple of reports that would be more useful if some of the content was able to be "drilled down" into for additional details, but other than that there are no complaints.

I like the synchronization with Quickbooks. I also like that it is easy to apply different tax rates for different jurisdictions while time track and billing.

There is no ability to schedule appointments within the software. This is a feature I am very hopeful they will develop given that they already have a calendar view within Leanlaw.

I do appreciate the support from techs that have been patient with me. In the beginning, almost a year ago, there were quite a few things I needed LeanLaw to be able to do. For the most part, these things were addressed to my satisfaction.
What I like most about the software: that I can work from home
It's taken me a year, but I am 'fairly' satisfied with the software.

I hate that invoicing isn't via LeanLaw. I hate Quickbooks online and would rather all invoicing was via LeanLaw and my Quickbooks was used as a desktop version like I have used for 15 years or longer. I think the fact that I have to pay for Quickbook Online, which I repeat I hate, in order to use LeanLaw is an additional cost that I do not feel like I should have to pay. Plus, the basic QBooks online isn't ideal, but I refuse to upgrade at this point. For what I am paying monthly, for LLaw & QBooks has already surpassed the cost of buying billing software outright and it hasn't even been a year yet. So, my main con is that LeanLaw only works with Quickbooks online. Oh, and I so wish LeanLaw would produce a bill even though no time has posted that month. I want it to produce a bill with balance due (from previous bills). For now, I have to reprint past due bills from QBooks every month :/

I like that the service doesn't have too many bells and whistles. All I need it for is time tracking and submitting bills/invoices to Quickbooks. I used to use a different software for my firm and it had way too many functions (none of which I ever used) and as such, the price was very high and not worth it for me.

I have problems when implementing specific time entries. For example: if you try and log a quarter of an hour (0.25) or 3 quarters of an hour (0.75) in your time entries, you won't be able to submit the bill to quickbooks - I think b/c the system doesn't recognize past one decimal place. This is frustrating b/c I often deal in 0.25 or 0.75, and it means I have to go back and edit and change a bunch of entries which is a waste of my time.
I also don't love the look/aesthetic of the program, but that doesn't really matter very much.